If anyone is considering buying a BYD, this place is a perfect choice. I bought my Seal U here and am highly impressed by the customer service standards. Carwyn was very polite and knowledgeable – he... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Conner had the patience of a saint. He took us through the process of buying our beautiful ATTO 2 seamlessly, from showing us how to start the car in the first place and talked us through the whole pr... Toon meer
Bedrijf heeft geantwoord
Quick delivery of the car, awesome pricing for the add-on services. Adam was super helpful and candid about suitable services given our requirements. We also got a very good pricing which enabled us... Toon meer
Adam has been excellent. Honest and truthful regarding every query or question . Only down side was the fact we were promised a delivery date on car of 1 week but apparently this was a ghost car ? Do... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sinclair Group - BYD Cardiff
Geschreven door het bedrijf
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contactgegevens
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, Verenigd Koninkrijk
- 029 2054 2424
4,7
Uitstekend
115 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Build Your Dreams with Sinclair
Very attentive and professional team who don’t press you into any hasty decisions.
Having spent a lot of time deciding on the exact vehicle specifications I wanted I was always given the utmost curtesy and good advice.
Calls always retuned promptly and all in all a very pleasant experience in selecting and buying a car with BYD Sinclair Cardiff.
19 februari 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi Steve,
Thank you for your thoughtful feedback. We’re delighted to hear that you felt supported and never pressured while deciding on the exact specifications for your new vehicle.
Taking the time to ensure everything is right and providing clear, prompt communication is exactly the experience we aim to deliver, so it’s great to know this made a difference for you.
We truly appreciate you choosing BYD Sinclair Cardiff and hope you enjoy every mile in your new car.
Kind regards,
Sinclair Group.
Great experience buying a new car from…
Great experience buying a new car from this company. Sales men were not pushy at all - they let the car do the talking! I am new to electric vehicles but they took time to explain things I needed to know. Having an hour for a test drive really helped to get to know the car too. Follow up conversations excellent too - really pleased!
15 februari 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi Mrs Bayton,
Thank you for your lovely feedback. We are so pleased to hear you had a great experience purchasing your new car with us.
It is wonderful to know the team gave you the space to make your decision without pressure and took the time to explain everything you needed to feel confident moving into an electric vehicle. Having a full hour for a test drive really does make a difference, so we are glad that helped you get to know the car properly.
We truly appreciate your kind comments and hope you continue to enjoy every mile.
Kind regards,
Sinclair Group.
Great team and fantastic car
The whole team at BYD Cardiff made the process of buying my new car very easy.
My sales man was Adam who gave me all the information that I needed to make an informed decision. After receiving my seal udmi last Wednesday I couldn't be happier with the car. Love it absolutely love it.
13 februari 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi Dale,
Thank you so much for your fantastic feedback. We’re delighted to hear that Adam and the team at BYD Cardiff made the whole process smooth and informative for you.
It’s brilliant to know you’re loving your new SEAL U DM-i – there’s nothing better than hearing that first-week excitement is still going strong! We wish you many happy miles ahead.
If there’s ever anything you need, we’re always here to help.
Kind regards,
Sinclair Group.
Very helpful and so professional Made me feel so at ease as I am 75 and I was on my own!
Very helpful and so professional.
2 februari 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi Dudan,
Thank you so much for your kind words. We’re absolutely delighted to hear that you felt at ease and well looked after during your visit - that’s exactly the experience we want every customer to have.
It’s lovely to know the team were both helpful and professional, and we truly appreciate you taking the time to share your feedback.If there’s ever anything you need, please don’t hesitate to get in touch.
Kind regards,
Sinclair Group.
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind feedback, Neil.
We’re delighted to hear you found the service excellent, professional and helpful throughout. That’s exactly the standard we aim to deliver for every customer.
We really appreciate you taking the time to share your experience and hope to see you again in the future.
Kind regards,
Sinclair Group.
Great experience as allows managed by…
Great experience as allows managed by Josh who was superb, giving a step by step guide all the way through to handover
28 januari 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your fantastic feedback, Richard.
We’re delighted to hear you had a great experience and that Josh looked after you so well. Providing clear, step by step guidance right through to handover is exactly the level of service we strive for.
We’ll be sure to pass your kind comments on to him. Enjoy your new car, and thank you again for choosing Sinclair Group.
Kind regards,
Sinclair Group.
Awesome Carwyn
The sales rep Carwyn was really helpful throughout the purchase and patient enough to answer my annoying repeat queries.
3 februari 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi Ruban,
Thank you for your great feedback. We’re delighted to hear that Carwyn was so helpful and patient throughout your purchase. There’s no such thing as too many questions, and we’re always happy to make sure everything is clear and comfortable for our customers.
We really appreciate you taking the time to share your experience.
Kind regards,
Sinclair Group.
Antwoord van Sinclair Group - BYD Cardiff
Thank you for the 5 star rating. We’re delighted you had a positive experience with BYD Cardiff and truly appreciate your support.
Kind regards,
Sinclair Group.
Excellent service from start to finish
Excellent service from start to finish, purchasing our new BYD.
25 januari 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind feedback.
We’re delighted to hear you received excellent service from start to finish when purchasing your new BYD. We hope you’re enjoying your new vehicle and wish you many happy miles ahead.
Kind regards,
Sinclair Group.
Friendly and helpful
Both Alice and Connor were helpful from the outset. There were some glitches with the paperwork but this was resolved promptly and without too much inconvenience.
A follow up call from Alice was a great touch as Alice was not on site when I collected the car.
A pleasant experience.
23 januari 2026
Antwoord van Sinclair Group - BYD Cardiff
Hi Paul,
Thank you for taking the time to share your feedback.
We’re pleased to hear that Alice and Connor were helpful from the outset and that any paperwork issues were resolved quickly and with minimal inconvenience. It’s also great to know that Alice’s follow-up call was appreciated – those personal touches really do matter to us.
Thank you for choosing us, and we’re glad your overall experience was a pleasant one.
Kind regards,
Sinclair Group.
Alice was excellent in asking what we…
Alice was excellent in asking what we wanted, rather than selling something g we didn't need.
1 januari 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind words Nick, we are so glad that you had a positive experience with Alice! We pride ourselves on listening to our customers' needs and providing personalised solutions. Wishing you many happy miles in your new BYD 🙂
Kind regards,
Sinclair Group.
Alice and Caz at BYD Cardiff
Alice and Caz at BYD Cardiff were both amazing, so helpful and knowledgeable.
8 januari 2026
Antwoord van Sinclair Group - BYD Cardiff
Thank you for taking the time to leave us a review Owain. We're thrilled that Alice and Caz were able to assist you and we wish you many happy miles of driving your new BYD.
Kind Regards,
Sinclair Group
Very warm welcome
Very warm welcome, no heavy sales pitch, we had plenty of questions, excellent product knowledge and patience with our limited knowledge of BYD.
24 december 2025
Excellent service from BYD cardiff
Excellent service from BYD cardiff. Kept informed of progress during the purchase. Upon collecting vehicle I was treated as a valued customer, the complete process was a treat. Andrew and Caz are a credit to the Sinclair group.
17 december 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your fantastic feedback, Alun. We’re delighted to hear that you received excellent service throughout your purchase and were kept fully informed at every stage. It’s especially pleasing to know that you felt valued when collecting your vehicle, that’s exactly the experience we strive to deliver.
We’ll be sure to pass on your kind words to Andrew and Caz; they are indeed a real credit to the Sinclair Group. We hope you enjoy every mile in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
Excellent attention to customer service
13 december 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for the great review Simon! Providing excellent customer service is our top priority and we are glad to hear that you had a great experience with the team.
Kind regards,
Sinclair Group.
BYD Cardiff
Excellent service from Alice throughout and the BYD is first class. Very pleased.
8 december 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind feedback, Andy. We’re delighted to hear that Alice provided excellent service and that you’re so pleased with your new BYD.
We’ll be sure to pass your comments on to Alice, who will be thrilled to hear them. Wishing you many happy miles and enjoyment with your new vehicle.
Kind regards,
Sinclair Group.
Antwoord van Sinclair Group - BYD Cardiff
Here’s a short, upbeat response that fits the tone of the review:
Thank you for your feedback, James. We’re pleased to hear Adam made such a positive impression, we’ll be sure to pass your comments on to him.
Thanks again for choosing us.
Kind regards,
Sinclair Group.
Antwoord van Sinclair Group - BYD Cardiff
Thank you so much for your kind words Mohammed. Our team takes great pride in providing a smooth and friendly experience for our customers. We appreciate your support and look forward to serving you again.
Kind regards,
Sinclair Group.
Great showroom, even better customer care
I really enjoyed my experience at BYD Cardiff, i was blown away by the quality of the car i test dove and later purchased.
Carwyn in particular was a great help taking me through the steps of purchasing a car. Very friendly and very honest with his advice on what vehicle suited my needs.
16 november 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for the amazing review Ryan. We're thrilled to hear that you had a great experience at Sinclair BYD Cardiff and that Carwyn provided great service We appreciate your business and hope you enjoy your new BYD.
Kind regards,
Sinclair Group
Excellent experience at BYD Cardiff
Excellent experience at BYD Cardiff , with Carwyn having very good customer service.
26 oktober 2025
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind words Clive. We're so glad to hear you had an excellent experience with Carwyn. We hope you enjoy your new BYD.
Kind regards
Sinclair Group
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