If anyone is considering buying a BYD, this place is a perfect choice. I bought my Seal U here and am highly impressed by the customer service standards. Carwyn was very polite and knowledgeable – he... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Conner had the patience of a saint. He took us through the process of buying our beautiful ATTO 2 seamlessly, from showing us how to start the car in the first place and talked us through the whole pr... Toon meer
Bedrijf heeft geantwoord
Quick delivery of the car, awesome pricing for the add-on services. Adam was super helpful and candid about suitable services given our requirements. We also got a very good pricing which enabled us... Toon meer
Bedrijf heeft geantwoord
Adam has been excellent. Honest and truthful regarding every query or question . Only down side was the fact we were promised a delivery date on car of 1 week but apparently this was a ghost car ? Do... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sinclair Group - BYD Cardiff
Geschreven door het bedrijf
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contactgegevens
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, Verenigd Koninkrijk
- 029 2054 2424
4,7
Uitstekend
115 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I bought a byd dophine with few…
I bought a byd dophine with few scraches on the car when I picking my car. I told sales about this and we both took photos, he said he will ask his manager to solve the issue, now 2 weeks gone.
13 maart 2025
Antwoord van Sinclair Group - BYD Cardiff
Hi there,
Thank you for bringing this to our attention. We're sorry to hear the scratches on your BYD Dolphin haven't been resolved yet. Please contact the dealership directly so we can follow up and get this sorted for you as soon as possible.
Kind regards,
Sinclair Group
A great experience
Everyone was extremely helpful both during and after buying my car. We couldn’t have asked for a smoother process. Thank you to Carwyn and Matt for everything!
16 maart 2025
Antwoord van Sinclair Group - BYD Cardiff
Hi there,
Thank you for your kind words! We're delighted Carwyn and Matt helped make your car buying experience smooth and enjoyable.
Kind regards,
Sinclair Group
Excellent customer service and vehicle…
Excellent customer service and vehicle handover.
15 maart 2025
Antwoord van Sinclair Group - BYD Cardiff
Hi Deb,
Thank you for your wonderful feedback. We're delighted to hear you had an excellent experience with both our customer service and vehicle handover.
Kind regards,
Sinclair Group
Antwoord van Sinclair Group - BYD Cardiff
Hi Dowdy,
Thanks for your feedback! We're glad Adam and Sam were so helpful throughout your experience.
Kind regards,
Sinclair Group
Great service at BYD SINCLAIR Garage.
Very good and efficient customer service.
Adam, Samantha and Andrew were great.solved every query about the BYD SEAL car promptly.
Really very happy.
19 januari 2025
Antwoord van Sinclair Group - BYD Cardiff
Hi Mr Kirmani,
Thank you for your kind feedback. We're pleased Adam, Samantha, and Andrew were able to promptly address all your queries and provide efficient service. Enjoy your BYD SEAL!
Kind regards,
Sinclair Group
Excellent service at Cardiff BYD
My husband and I visited the BYD Cardiff showroom in December to look at the BYD Excellence as I am interested in acquiring one. The young man who if I remember correctly was Adam, gave us first class service. He was polite, professional and knowledgeable about the car and was able to answer all our questions. He showed us many features of the car and what options I had for purchasing.
22 december 2024
Review zonder uitnodiging
Antwoord van Sinclair Group - BYD Cardiff
Hi Tanya,
Thank you for your kind words. We're thrilled Adam provided you and your husband with first-class, professional service and answered all your questions. We look forward to helping you with your BYD Excellence journey!
Kind regards,
Sinclair Group
Brilliant staff, brilliant car!
Not the smoothest process with ordering and recieving the car due to demand of the cars and the company themselves keeping up with it, however, Sam and Adam made the whole thing so much better! Always there when needed, and I finally have my perfect car and cannot thank them enough! Honestly, do not let the wait time put you off not only are the cars well worth it. Sam and Adam are just phenomenal! Going above and beyond always!
25 december 2024
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your feedback! We are glad that you are enjoying your New BYD and appreciate your patience during the purchase process. We're delighted to hear Our team, especially Sam and Adam went above and beyond for you. Thank you for choosing Sinclair BYD Cardiff and happy driving.
Kind regards,
Sinclair Group
Antwoord van Sinclair Group - BYD Cardiff
Thank you for the kind words Rebecca! It was a pleasure serving you, and we look forward to seeing you again soon.
Kind regards,
Sinclair Group
Sam at Sinclair was an absolute dream…
Sam at Sinclair was an absolute dream to deal with. We have never experienced the level of service she provided in any other time we have purchased a car. She goes above and beyond and we would not hesitate to buy another car with Sinclair if she was involved.
Any problems and she had the answers. She instilled a great deal of confidence in buying a new BYD car.
16 november 2024
Antwoord van Sinclair Group - BYD Cardiff
Thank you so much for your kind words Martin, We are thrilled to hear that you had such a positive experience with Sam. We pride ourselves on providing exceptional service and it's wonderful to hear that she went above and beyond for you. We look forward to serving you again in the future!
Kind regards,
Sinclair Group
Excellent service provided by sales…
Excellent service provided by sales team of Cardiff
2 november 2024
Antwoord van Sinclair Group - BYD Cardiff
Thank you for the fantastic feedback Dr Ramnani! We look forward to serving you again in the future.
Kind regards,
Sinclair Group
Harry and Joshua were excellent
Harry and Joshua were excellent all the people at Mercedes Cardiff were very helpful I would certainly purchase another car from you much better than my last experience of buying a new Mercedes =Benz worth travelling 160 miles to buy
21 oktober 2024
Antwoord van Sinclair Group - BYD Cardiff
Hi Carl, we are thrilled to have exceeded your expectations at Mercedes-Benz of Cardiff! Our team, is always dedicated to providing exceptional service and we're pleased Harry and Joshua made your car-buying experience a positive one. We appreciate your trust and look forward to serving you again in the future. Safe travels!
Kind regards,
Sinclair Group
Outstanding
The staff were fantastic. Their knowledge and professionalism is outstanding and they went over and above to make our experience a special one
26 september 2024
Antwoord van Sinclair Group - BYD Cardiff
Thank you for your kind words Marian. We are thrilled to hear that our staff exceeded your expectations and made your experience special.. We hope to see you again soon!
Kind regards,
Sinclair Group
Customer service what a joke
I recently purchased a BYD Atto 3 from the Cardiff dealership. While the sales pitch was impressive, highlighting the vehicle's numerous features, I encountered several discrepancies upon receiving the vehicle. Despite promptly reporting the issues within the first week, it took approximately three weeks for the dealership to acknowledge my concerns.
Subsequently, a diagnostic inspection was conducted, but the dealership asserted that no faults were found and the brochure's specifications were accurate.
Upon further inquiry, all communication from the dealership ceased.
Based on my experience, I advise caution when considering Sinclair as a potential dealership unless prepared for potential challenges and disputes.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Sinclair Group - BYD Cardiff
Thank you for taking the time to share your feedback, We’re sorry to hear that your experience did not meet expectations and appreciate you bringing this to our attention. We take all customer concerns seriously and would like the opportunity to look into this further. Please contact our Customer Relations team at 029 2054 2424, quoting your vehicle registration or sales reference, so that we can review the matter in detail.
Kind regards,
Sinclair Group.
Excellent service at BYD Cardiff
From the moment that we enquired about a test drive, we received excellent customer service. When we arrived Sam was extremely helpful and knowledgeable, answering all the questions that we had. It was useffuk to be able to have a slightly longer tet drive than other garages had offered. Highly recommend, we also loved the car.
7 september 2024
Review zonder uitnodiging
Antwoord van Sinclair Group - BYD Cardiff
Hi Milly, thank you for your kind words and recommendation! Our main goal is to provide exceptional customer service and we're thrilled to hear that you had a positive experience with our team. We're happy to have helped you find the perfect car and we look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.