Gavin gave us a fair price for our part exchange. He organised everything else to include retention of private plate. Car was ready for collection on 1st August as promised and private plate reassig... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHernston Retail Park, Hernston Retail Park, CF31 3NB Bridgend, Wales, GB
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Lees wat reviewers zeggen
We spent 3 weeks searching for a car, travelling to multiple dealerships, encountering numerous sales staff and finally found the perfect car with Sinclair. Not only is the car superb, Adrian who dea... Toon meer
Bedrijf heeft geantwoord
We part exchanged our car with no effort at all Adrian was our salesman who did not put any pressure on us.Adrian was so helpful sorting out everything for us making it a breeze also the other staff w... Toon meer
Bedrijf heeft geantwoord
I recently bought a new car from sinclair direct and I could not recommend them enough. All of the staff that I met were friendly and helpful. I dealt with Rob, who was brilliant. The car was prist... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sinclair Group - Sinclair Direct Bridgend
Geschreven door het bedrijf
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contactgegevens
Hernston Retail Park, Hernston Retail Park, CF31 3NB, Bridgend, Wales, Verenigd Koninkrijk
4,4
Uitstekend
15 reviews
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Great customer experience
Gavin gave us a fair price for our part exchange.
He organised everything else to include retention of private plate. Car was ready for collection on 1st August as promised and private plate reassigned to my vehicle today. Highly recommend Sinclair direct.
I have dealt with the Sinclair group for over 30 years.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Thank you for your fantastic review and for choosing Sinclair Group for over 30 years! We’re delighted to hear that Gavin made the process so straightforward, from arranging your part exchange to handling the retention and reassignment of your private plate. We’ll be sure to pass your kind comments on to him. Thank you for recommending Sinclair Direct, and we hope you’re enjoying your new car!
Kind regards,
Sinclair Group
We spent 3 weeks searching for a car
We spent 3 weeks searching for a car, travelling to multiple dealerships, encountering numerous sales staff and finally found the perfect car with Sinclair. Not only is the car superb, Adrian who dealt with us is a credit to the company, no pressure, no sales tactics, just a genuinely nice and honest guy who tailor made the entire process to suit our needs. His patience and understanding made purchasing a car which is usually highly stressful, very enjoyable for our family, we felt comfortable throughout. Upon collection of the car, it had new MOT, full servicing and was in pristine condition, also before we drove away, Adrian spent a lengthy amount of time talking us through how to set up the infotainment system making sure we were 100% confident before we drove off. Will defintiely be coming back to Sinclair when we need a new car.
14 juli 2026
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Thank you for your wonderful review, Holly.
We’re delighted that after such an extensive search, you found the perfect car with Sinclair. It’s fantastic to hear that Adrian made the whole experience relaxed and enjoyable, with honest, pressure-free guidance and plenty of patience throughout.
We’re also pleased that your car was presented in pristine condition and that Adrian took the time to ensure you felt completely confident before driving away.
We’ll be sure to pass your lovely feedback on to Adrian. Thank you for choosing Sinclair – we look forward to welcoming you back in the future!
Kind regards,
Sinclair Group.
I recently had an excellent experience…
I recently had an excellent experience with Sinclair Direct, and I especially want to thank Gavin for the outstanding service he provided. From start to finish, he was professional, friendly, and genuinely helpful. He took the time to answer all my questions, explained everything clearly, and made the whole process smooth and stress-free.
Gavin’s knowledge, honesty, and attention to detail really stood out, and nothing ever felt too much trouble. It’s refreshing to deal with someone who genuinely cares about providing great customer service. I would highly recommend Sinclair Direct, and Gavin is a real credit to the company
19 juni 2026
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Hi Phillip,
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Gavin made your experience with Sinclair Direct such a positive one.
Providing a friendly, honest and stress-free experience is exactly what we strive for, so it's wonderful to know Gavin's professionalism, knowledge and attention to detail made such a difference. We'll be sure to pass your kind comments on to him. I'm sure they'll mean a great deal.
Thank you again for your recommendation. We hope you enjoy your new vehicle, and we look forward to welcoming you back to Sinclair Direct in the future.
Kind regards,
Sinclair Group.
Brilliant!
I recently bought a new car from sinclair direct and I could not recommend them enough. All of the staff that I met were friendly and helpful. I dealt with Rob, who was brilliant. The car was pristine when I collected it. They removed some stone chips from the bonnet beforehand as part of the service. Rob was professional, friendly and efficient from start to finish. I love that there was no hard sell (as I have experienced before - you couldn't write it) would definitely return 10/10.
23 mei 2026
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Thank you for your fantastic review, Rachel.
We’re delighted to hear that you had such a positive experience with Sinclair Direct and that Rob looked after you so well from start to finish. It’s great to know you appreciated the friendly, professional and pressure-free approach from the whole team.
We’re also pleased that the car was presented in pristine condition and that those finishing touches, including taking care of the stone chips, helped make collection that little bit more special.
A 10/10 and knowing you’d happily return is a wonderful compliment. We’ll be sure to pass your kind comments on to Rob and the team. Enjoy your new car!
Kind regards,
Sinclair Group.
I needed a locking wheel nut bolt rang…
I needed a locking wheel nut bolt rang parts spoke to,Paul,,,take some photos and we can sort it out
Did as advised and drove over from Caerphilly
Job done new bolt home in cpl hours
Superb
Thanks
27 mei 2026
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Thank you for your fantastic review, Rob.
We’re delighted to hear that Paul was able to help you get the correct locking wheel bolt sorted so quickly. It’s great to know that everything was handled efficiently, from your initial phone call and photos through to collecting the part.
We’ll be sure to pass your thanks on to Paul. We really appreciate you making the journey from Caerphilly and taking the time to share your experience.
Kind regards,
Sinclair Group.
Excellent service from Rob
Excellent service from Rob. Have bought several vehicles over the years from Sinclair and can only say it's been a pleasure to deal with them every time. First class service.
1 mei 2026
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Thank you for your kind feedback, Alun.
We are delighted to hear you’ve continued to have such positive experiences with Sinclair over the years, and that Rob provided you with first class service during your recent visit to Sinclair Direct Bridgend.
Your continued loyalty and support mean a great deal to us, and we truly appreciate you taking the time to share your comments.
Kind regards,
Sinclair Group.
⭐⭐⭐⭐⭐ I had a great experience with Sinclair Direct Bridgend from start to finish
A special mention has to go to Gavin, the salesperson who looked after me. He was professional, friendly, and refreshingly low-pressure throughout the whole process. He took the time to answer all my questions clearly without ever making me feel rushed or pushed into a decision, which made the experience genuinely enjoyable and stress free.
The service overall was excellent, including the free delivery of the car, which was handled smoothly and exactly as promised. Everything was well organised and communication was spot on.
I wouldn’t hesitate to recommend Sinclair Direct Bridgend, and especially Gavin, to anyone looking for a straightforward and professional car-buying experience.
12 februari 2026
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Thank you for the fantastic five-star review, Mark! ⭐
We’re really pleased to hear that you had such a positive experience with us at Sinclair Direct Bridgend. It’s great to know Gavin looked after you so well and made the whole process relaxed, clear and pressure-free.
We’re also glad the delivery and communication all went smoothly and that everything met your expectations. Your recommendation means a lot to the whole team.
Many Thanks,
Sinclair Group Team 🚗
Highly recommend Sinclair direct
We part exchanged our car with no effort at all Adrian was our salesman who did not put any pressure on us.Adrian was so helpful sorting out everything for us making it a breeze also the other staff were really friendly.I would definitely recommend Sinclair direct.Thank you once again
11 februari 2026
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Hi Ciaran,
Thank you for your lovely feedback. We’re so pleased to hear that your part exchange was effortless and that Adrian made the whole process straightforward and pressure free.
Adrian and the wider team will really appreciate your kind words. Creating a friendly, relaxed and hassle free experience is exactly what we aim for.
Thank you again for your recommendation and for choosing Sinclair Direct.
Kind regards,
Sinclair Group.
A satisfied customer
Just exchanged my old car for a VW Polo. I dealt with Adrian and found him really helpful. He made the whole experience a pleasure. Also, I was impressed by several of the other staff that I met. I will be happy to recommend Sinclair Direct to my friends
8 december 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Thank you for your kind review, David. We’re delighted to hear that Adrian made your car exchange such a positive and enjoyable experience. It’s also great to know that the wider team left a strong impression during your visit.
We really appreciate your recommendation and hope you enjoy many happy miles in your new VW Polo.
Kind regards,
Sinclair Group
Salesman lied about the road tax…
Salesman lied about the road tax bracket. I paid £39500 for my car and three times he told me it was under the £40000 bracket so my tax would be lower bracket. When my tax renewal arrived a year later, it was graded over £40000 as it’s the RRP at time of build and not what the dealers sell it for. When I phoned to ask why they mid sold me the car they then conveniently forgot about the conversations we had regarding the upper tax bracket. The salesman in questions manager then told me he sold 250 cars last year ”how do you think he is going to remember the one's he had with you”, and most of our customers are not bothered about the level of road tax they pay. Will never buy anything from Sinclair Bridgend dealership ever again. (They also didn’t return my rear dash cam camera, another lie from the salesman). Reviewed on Google reviews but that seems to have been deleted.
24 april 2025
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Hi Craig,
Thank you for sharing your experience. It sounds like your concerns relate to one of our Bridgend franchise retailers rather than Sinclair Direct, as we specialise in used cars. However, we’re sorry to hear about the issues you’ve faced and appreciate the feedback. We hope you’re able to find a resolution with the relevant dealership.
Kind regards,
Sinclair Group
just want to say a massive thank you to…
just want to say a massive thank you to gavin in sales department sold my partner a red fiesta st line , cant fault the car or the service , surprised he put up with me that long to be honest the amount of favours i asked , thanks again
ieuan
21 september 2024
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Hi Ieuan,
Thank you for your kind words! We're thrilled to hear that Gavin provided excellent service and helped you find the perfect Fiesta ST Line. We appreciate your trust in us!
Kind regards,
Sinclair Group
Just purchased another car from…
Just purchased another car from Sinclair Direct Bridgend which must be my eighth or ninth car from this dealer. Was looked after by Gavin who as always provides an exceptional service and subsequently the reason I return to this dealer and look nowhere else. Thank you Gavin
6 augustus 2024
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Hi Peter,
Thank you for your continued trust in us and for your kind words! We’re thrilled to hear that Gavin provided exceptional service once again. It’s fantastic to know you’ve had such a positive experience with us over the years. We look forward to assisting you with your future purchases!
Kind regards,
Sinclair Group
Cracking Service & Nice Chaps
I dealt with Adrian at Sinclair - he was absolutely fantastic and such a nice chap. We travelled a very long way to part-ex my vehicle, test drive the new car, go through the paperwork and we were off again in no time with minimal faff. Buying long-distance was a breeze and I cannot thank them enough for their great service and looking after us.
8 juni 2024
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
Hi there,
Thank you for your fantastic feedback! We’re delighted to hear that Adrian made your long-distance purchase smooth and efficient. It’s great to know that the process was hassle-free and that you felt well looked after. We appreciate your kind words and are glad we could provide excellent service.
Kind regards,
Sinclair Group
Adrian
Adrian dealt with us once again for our car. He is excellent as are all staff. We have always had a quality car from him and are totally satisfied. He is apleasure to deal with and we will contnue to return to him for all future cars.
John and Sue
17 mei 2024
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
We're so glad Adrian was able to help you in this process. Thank you for the continuous support and trust in us and thank you for the 5-star rating! We hope to see you again soon! - Sinclair Group
Excellent service again from Sinclair…
Excellent service again from Sinclair Direct,Gavin and Rob were as always a pleasure to do business with.
Wouldn't buy a car from anywhere else. Hassle free and importantly ,stress free.
6 januari 2024
Review zonder uitnodiging
Antwoord van Sinclair Group - Sinclair Direct Bridgend
That's great to hear Darren, we genuinely value your repeat custom! We'll pass on your feedback to the rest of the team at Sinclair Direct.
Kind regards,
Sinclair Group
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