Buying a VW Polo was our first experience of visiting a VW garage which we found very welcoming with tea, coffee and Welsh cakes available when we arrived. The staff were very helpful, courteous w... Toon meer
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Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free.... Toon meer
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Well treated, made to feel that although we weren't spending £50k on a new car, our custom was valued. There was no pressure to buy the decision was ours. The salesman was down to earth, honest, infor... Toon meer
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From the first time we entered the Bridgend showroom, we were greeted by staff who were very helpful, understanding and knowledgeable of our requirements. Our sales consultant took the time to explain... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sinclair Group - Sinclair Volkswagen Bridgend
Geschreven door het bedrijf
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contactgegevens
Tremains Road, CF31 1TZ, Bridgend, Wales, Verenigd Koninkrijk
- 01656 664241
4,8
Uitstekend
177 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
T-Roc purchase - Bridgend😁…
First class customer interaction from the initial enquiry; continued accurate communication and updates prior to viewing the car. Very nice personal touch afforded by a professional salesman’s (John at Bridgend) who maintained his enthusiasm throughout the sales process. Highly recommended company, very satisfied customer.
8 september 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Philip,
Thank you for the kind words! We're glad you had such a positive experience with our team in Bridgend.
Kind regards, Sinclair Group.
Being heard
Felt listened to all the way. Team understood my circumstances in full and wanted the best outcome for me (in which they explored).
7 september 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Brandon,
Thank you for sharing your experience! We’re glad the team listened and worked to find the best outcome for you.
Kind regards, Sinclair Group.
Very professional staff
30 augustus 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Keith,
We appreciate your kind words about our staff. Thank you for sharing your experience.
Kind regards, Sinclair Group.
Excellent service and listened to what…
Excellent service and listened to what I wanted
24 augustus 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Alan,
Thank you for your kind review. We're happy to know you received excellent service and that we listened to your needs.
Kind regards, Sinclair Group.
New car.
No pressure sales, very friendly and professional!
Whilst picking up my new car the customer service was excellent and enhanced the whole experience.
23 augustus 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Stephen,
Thank you for your positive feedback. We're glad to know you had an excellent experience with your new car purchase.
Kind regards, Sinclair Group.
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Steve,
Thank you for your great review. We're happy to know that you received excellent service and that nothing was too much trouble.
Kind regards, Sinclair Group.
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi David,
Thank you for your great review! We're delighted to hear that you had a positive experience with our team and that you're happy with both the staff and your new car. We appreciate your support and look forward to serving you again.
Kind regards,
Sinclair Group.
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Alan,
Thank you for your review! We're glad to hear that you found our staff pleasant and helpful during your visit to Sinclair Volkswagen Bridgend. We appreciate your kind words.
Kind regards,
Sinclair Group
Brand new vehicle has issues
Brand new vehicle has issues. Contacted Sinclair almost daily to get someone to contact me back.
Brand new car 3 weeks old now has faults. We got told by the technician - not a major problem. I’ll give you a ring when we can repair.
8 augustus 2024
Review zonder uitnodiging
Perfect, really good and quick service
Only took one week to go from choosing the car to driving it away. Dealt with Nick and Ceri and were both excellent. Thank you to all involved.
2 augustus 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Ryan,
Thank you for your wonderful review! We're thrilled to hear that you received such quick and excellent service from Nick and Ceri. We appreciate your recognition of their efforts.
Kind regards,
Sinclair Group
The team were simply brilliant
The team were simply brilliant. 10/10 experience, I highly recommend!
3 augustus 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Brad,
Thank you for the fantastic feedback! We're thrilled that you had a 10/10 experience and that you highly recommend us. Your satisfaction is our top priority!
Kind regards,
Sinclair Group
Great experience with Sinclair…
Great experience with Sinclair Bridgend. Gavin was extremely helpful and I am very happy with my new car! Thank you for all your help
2 augustus 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Molly,
Thank you for your wonderful review! We're so glad that Gavin could be so helpful and that you're happy with your new car. Your satisfaction is our greatest reward.
Kind regards,
Sinclair Group
Excellent service received from this…
Excellent service received from this dealership, Nick was fantastic all the way through and made the process of purchasing my new car an absolute pleasure. I’d recommend these guys to anyone A++ !!
2 augustus 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Chris,
Thank you for your excellent review! We're delighted that Nick made your car purchasing experience a pleasure. We appreciate your recommendation and are glad you chose Sinclair Volkswagen Bridgend!
Kind regards,
Sinclair Group
Great customer service and found me a…
Great customer service and found me a fabulous car within budget which fitted my criteria
2 augustus 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Sarah,
Thank you for your fantastic review! We're thrilled that we could find you a fabulous car within your budget and meet your criteria. Your satisfaction is very important to us.
Kind regards,
Sinclair Group
Well everything was dealt with…
Well everything was dealt with professionally but in a friendly manner.
31 juli 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Graham,
Thank you for your kind words! We're delighted that everything was handled professionally and in a friendly manner. Your satisfaction is our top priority.
Kind regards,
Sinclair Group
A good experience.
The sales person was very good and helpful. Nothing was too much trouble.
28 juli 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi John,
Thank you for your kind words. We're delighted to hear that you had a good experience with our sales team.
Kind regards,
Sinclair Group.
Customer care was excellent from my…
Customer care was excellent from my initial enquiry with VW Sinclair Bridgend right until after picking my car up. All the team were friendly, polite, professional and well organised. The extra personal touches of offering a drink, Welshcake snd complimentary gift when picking car up made us feel valued snd important as customers. Whilst looking for car we visited many car sales companies, including another VW dealer snd found no comparison to the customer service we received at Bridgend. This was most certainly a key factor in buying a car from them and will definetely recommend them to others. Thank you VW Bridgend
27 juli 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Lynda,
We appreciate your wonderful review. We're thrilled to know that our customer care made you feel valued and important. Thank you for recommending us!
Kind regards,
Sinclair Group.
Fantastic and friendly staff and plenty…
Fantastic and friendly staff and plenty of tea and coffee. Made to as if going for a chat and coming away with a car . Absolutely no hard sell
27 juli 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Kate,
Thank you for your wonderful review! We're delighted to hear that you enjoyed our friendly staff and refreshments. It's great to know that you felt comfortable and at ease throughout your visit, and we're glad there was no hard sell. We hope you enjoy your new car!
Kind regards,
Sinclair Group.
Very efficient and helpful
Very efficient and helpful. I would have liked a detailed breakdown of the final figures before signing the finance deal.
22 juli 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Mark,
Thank you for your review. We're glad you found our team efficient and helpful. We'll take your suggestion about the finance breakdown on board.
Kind regards,
Sinclair Group.
Great advice and support from John and…
Great advice and support from John and Sophie, and very happy with the car!
14 juli 2024
Antwoord van Sinclair Group - Sinclair Volkswagen Bridgend
Hi Mark,
Thank you for your great review! We're thrilled to hear that John and Sophie provided excellent advice and support, and that you’re very happy with your car. Enjoy your new ride!
Kind regards,
Sinclair Group
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