First class service from James Sharpe & Nigel
the delivery driver.

After being pushed too hard for add-ons by another VW dealer, it was such a relief to experience Mike's straight up, responsive communication arranging the lease of our new id Buzz. Everything was great and would definitely use Sinclair Group again thanks!

Rob the sales man was great all the way through the buying process. Even after buying the car he rang me to find out how we where getting on with it

Bought a used car from these people, on agreeing a deal to purchase the car, the dealer retracted on some of the things originally agreed on. So be careful buying from these guys. On the car purchased loving the vehicle.

Friendly and efficient service .. Martin was knowledgeable about the vehicle I was interested in and assisted me with a fair part ex settlement for my current vehicle so enabling me to purchase a new Cupra .. totally happy with all my experience.

Confusion over my home address. I had to complete the finance agreement several times due to errors made by the salesman. I put in my old 300 GLC Mercedes and purchased a new 400 GLC Electric. It seems the documentation wasn't completed correctly / on time as Mercedes finance took £500 out of my bank account for my old vehicle that I had already handed back to Mercedes. The finance customer service told me that the paperwork for my old car wasn't completed on time before I picked up my new car. I've had to sort out the mess myself with the finance company to get my money back.....which I'm still waiting to have returned to my account. I feel I've done most of this work myself to purchase my new mercedes, pity I'm not getting paid for my time.

Definitely Above And Beyond! Adam was a Brilliant Man to supervise the purchase A /Z

For the past 7 years I have been a Sinclair JLR customer, and I have never been let down. My most recent experience, which was over the past 10 days, during the purchase of my new car was absolutely no different, and the customer care has never failed me. Dan, was my sales representative, and from start to finish he was excellent. He demonstrated excellent customer care, from enquiry through to car collection, he was patient, responsive, knowledgable, and charismatic. He was able to deal with my 100 miles an hour pace of chat, and made me feel at ease. When test driving the car, I brought along my husband and newborn baby, and both Dan alongside several other members of staff (a lady who I didn't catch the name of) were super attentive and did not make us feel like we were a burden. Always checking in and offering us beverages during our stay. On collection, I was really taken care of once again, and was collected from the train station, and Dan was able to address all of my queries, show me around the car, and complete the relevant paperwork. Thank you for your patience and service! 5* I love my new Discovery Sport!

Good friendly service. Helpful with all questions

Without doubt the worst experience of customer service I have ever experienced. I purchased a vehicle which wasn’t inexpensive and had numerous issues with the initial purchase. On the day I collected my vehicle the I was totally underwhelmed by the customer service experience.
I bought a brand new car but within two weeks had numerous problems with the computer system and on one occasion the vehicle wouldn’t start at all. Having tried to contact the dealer without success I contacted the sos system. In all fairness the response was positive but I was advised the issue was a ‘software glitch’ Personally I can’t accept this on a brand new vehicle.
Eventually I arranged a meeting with a senior customer service consultant at Mercedes Bridgend. Several issues I’d had with the vehicle were resolved but the totality negative experience I’d encountered with my overall experience weren’t discussed at all. My whole experience of purchasing a Mercedes is extremely negative I won’t ever consider buying this brand in the future. More importantly I will never purchase a car via the Sinclair franchise.

Superb service as always

Richard the salesman was extremely helpful and very knowledgeable about the car and process. The forms were easy to complete online but Richard was available when we did have a slight problem. Would recommend.

I was interested in a 2023 Hyundai Kona Hybrid. The sales person I met and dealt with was Ellie Waller. She had a very engaging manner and knew the car intimately. She was therefore able to walk me through the car’s infotainment and driving system which at first sight can seem overwhelming.
The only part of the purchase process that was not straightforward was the documentation about the warranty. The initial document sent to me simply did not make sense. Ellie Waller was eventually able to resolve the issues. I would suggest the company overhaul this aspect of the process.

I would recommend Sinclair as the sales staff are friendly and knowledgeable

My part exchange price was 56k when I ordered it and paid 52k when I collected my new one . Even I asked Adam to drop my old car when I ordered it but he said it’s ok.
When I collected it Adam was not there but new manager was really not helpful at all.
I lost 4k without driving my old car which was sitting in my driveway.
We bought Defender octa about 5 months ago from same place but will not come back and will not recommend.
We were about to order another one for my cousin in January but will do somewhere else.

Dealership was excellent, staff were efficient, friendly and helpful.

Bought a Defender 90 from Aberystwyth, very easy to deal with.
Salesman Sannan Morgan was very efficient, easy to speak with, kept in touch without being pushy and was polite at all times.

Very helpful from the go ,everything was dealt with quickly and easily ,very polight and proffesional people to deal with ,couldnt ask for any more really...

Paul Care made the experience easy, he was clear when explaining information and was happy to answer any of my questions