Skoda Reviews 

Think twice before buying from a Škoda approved dealer. I bought a car advertised as HPI clear, only to discover it had previously been used as a taxi. I’m now facing a potential £4,500 loss, and Škoda UK says it isn’t their responsibility because the dealer went into administration. I’m pursuing the matter legally, but I want other buyers to be aware of my experience. Buyer beware.

My wife has a Skoda Elroq 2025 and we constantly have problems charging it, at home and on fast public chargers. We have called the Skoda help line and was spoken to by a rude customer service operator who was useless.

In contrast my Tesla Model 3 has been perfect, charges every time without fail, we will be going Chinese next VW/Audi Group just cant get the tech right. I feel their days are numbered.

Have a Superb IV as a company car and Skoda Driverline is the worst company in the world. My front tyres are cracked and badly worn, took it for replacements 2 times and both times it wasnt approved.

Yesterday one of those tyres blew causing my issues on a Sunday. If they had just changed them at the time, this wouldnt have happened

Car also came with no rear wiper and locking wheel nut. Booked it for a wiper blade, was at Skoda all day and they ring me at 4pm saying there isnt one in stock? Tell me earlier! Doesnt take 8 hours to figure that out.

Awful working with them

Great until something goes wrong. Car has been back at the dealer two months due to a gearbox issue. Skoda Technical for some reason are dragging their feet around authorising a repair to my vehicle. Customer services shut down complaints with no resolution and keep telling me to speak to the finance company! Staff at the dealership are disinterested and I constantly feel fobbed off. Will not be buying another Skoda after this.

My problem is with Skoda Citigate Watford branch. I did the deal through Ricardo. However when i am trying to resolve missing car mats and mudflaps despite having been invoiced he has stopped replying to my whatsapp messages and my emails despite me copying his other colleagues. I was thinking of buying the new Peaq but definitely wont be buying a skoda or at least never from Ricardo or Citigate Watford. This is not a major issue and the values are minute but its the bitter taste it leaves in my mouth that prior to the sale Ricardo was responding promptly and calling me frequently but afterwards when there is a minor problem he has stopped responding and i have the whatsapp and email correspondence to prove this. In fact just today i have sent him the same email again.

I recently had an issue with my vehicle not locking and called Skoda to take a look and advise on what needed to be repaired / replaced.

The service agent said the next available appointment at Citygate Skoda West London for an investigation was 20 October and they would charge me £250 for the privilege and they had to keep my vehicle for 2 full days to investigate.

Fortunately, the issue hasn't reoccurred but I not only felt that the price was exorbitant, if every investigation takes 2 days, I can see why their after sales service is so poor.

Having raised a software issue that has affected our vehicle for almost a year, Skoda took months for the resolution during which time our warranty ended and customer services were of no help at all. Very poor and stressful experience (Skoda Ref: 06948429)

After having a few cars with Skoda my most recent experience purchasing a Skoda Karoq in December 2025. The car has had so many faults wrong with it that I have now traded the car back in but have been charged a hefty £920 settlement which i have reluctantly paid. Despite emailing and trying to speak to various people or the CEO at Skoda UK.I have only had 1 person speak to me who was Luke Evans and although polite i feel very let down by the whole process of owning a Skoda. I will never touch Skoda again and would suggest people looking at Skoda to avoid at all costs.

Also, when you get told by a member of the servicing team that they are 2 members of staff down and she had been in since 6am in the morning. What has this got to do with me.

Really bad customer services. They don't care about customers once they have your money. Massive wait times to get through to customer services. Unhelpful and unknowledgeable staff when you do eventually speak to somebody. Unhelpful company.

I bought a used Škoda Scala Monte Carlo from Lightcliffe Škoda Warrington.
As a long-time Škoda customer, I take no pleasure in leaving a review like this, but the standard of preparation was simply not good enough.

I was told at the point of sale that the car had been comprehensively prepared and checked and that it had four new tyres. That was not the case. The manager later confirmed that only two tyres were new. The rear tyres were also delivered at just 26 PSI, with only 4.5mm of tread. I was not provided with a copy of the vehicle's multi-point inspection.

The preparation also failed to identify a split rear wiper, an incorrectly seated grille and wheel alignment that caused the car to pull noticeably to the left.

I had to return on 24 August. The dealership then fitted the wrong rear wiper for the extended tailgate, which scraped against the underside of the spoiler.

I returned again on 3 September, when the grille and correct wiper were finally dealt with, and the steering pull was corrected. The alignment was sent to Formula One Autocentre, but their printout still shows the rear alignment significantly outside the manufacturer's specification, with the rear left at +5.10 (red) and total rear at +5.90 (red).

The promised valet was also not carried out.

Quite simply, a car should never have been handed over in this condition, particularly after being represented as comprehensively checked and prepared.

Škoda UK now have my formal complaint. Until the outstanding alignment and issues surrounding the vehicle's preparation and sale are properly resolved, I would not buy another vehicle from this dealership.

Garland Motors Škoda Aldershot
15 Blackwater Wy, Ash Rd, Aldershot GU12 4DN, United Kingdom

booked my car in for a workshop visit received a confirmation email stating the date and time the car was to be Worked on. I get there And they say it's not in their system. Workshop manager says their software has been doing this to them a lot recently. No attempt to fit the car in given it was their fault, nothing much in the way of an apology. Wasted day

Extremely disappointing service experience with Skoda.

My barely 6-month-old Skoda Slavia developed problems with two tyres while travelling from Delhi to Jaipur. I submitted the car to the authorised Sitapura, Jaipur workshop, expecting a prompt resolution. Instead, my vehicle remained there for 6 days without even an assessor being appointed or any work being initiated. There was no meaningful communication, no substitute vehicle, and repeated passing of responsibility between staff members.

Despite having purchased insurance with tyre/alloy damage add-ons, I was told the damage was not covered. Even more disturbing, I was allegedly told by the workshop in-charge to “smash the car somewhere” if I wanted the insurance claim to be entertained. This is an extremely serious statement and completely unacceptable from an authorised representative.

After 6 days of waiting, I had no option but to take my vehicle back and get the tyre issue resolved externally, costing me approximately ₹14,000.

This was my first Skoda purchase, made with genuine faith in the brand. Unfortunately, the experience has been a complete disappointment. A premium brand is ultimately judged by how it treats its customers when something goes wrong—and Skoda has failed badly in this regard.

I sincerely hope senior management takes this complaint seriously and investigates the conduct and service standards at the Sitapura workshop.

Ongoing complaint – very disappointed with the lack of communication

I purchased a Škoda Enyaq from the retailer and unfortunately have experienced a number of issues with the vehicle.

The reversing camera had a problem from the time I purchased the vehicle. Unfortunately, due to my circumstances, I was not able to get the vehicle back to the retailer until approximately 13 months later. When I was eventually able to get it booked in, the retailer inspected and repaired the camera. Unfortunately, the camera has now dropped out of position again and needs further attention.

I also had a set of tyres fitted through the retailer, which I am still paying for. I have now been told that the two rear tyres need replacing again. What concerns me is that I was not advised to have the more suitable/better tyres fitted to the rear because of the weight of the vehicle. I am not a mechanic and have no understanding of these technical requirements, so I relied on the retailer to advise me on what tyres were appropriate for the vehicle. Had I been given that advice at the time, I would have made a different decision.

On top of this, I have been quoted a substantial amount for replacement brake discs and pads.

Because I rely on the vehicle for work, the repeated problems and trips back to the retailer have caused considerable inconvenience and loss of earnings. When the vehicle was previously in the garage, I was given a manual petrol courtesy car, which also resulted in considerably higher fuel costs.

I initially raised my concerns and complaint directly with the retailer, giving them the opportunity to resolve the matter. Unfortunately, I received no meaningful response and was effectively ignored. This is why I then escalated the matter directly to Škoda UK.

Škoda Customer Relations subsequently took up the complaint and escalated it to a Customer Relations Manager. I was told that I needed to book the vehicle back into the retailer so that it could be inspected and Škoda could consider what goodwill assistance might be available.

However, this is where things have become extremely frustrating.

I contacted the retailer to arrange for the vehicle to be booked in, only to be told that they were waiting to hear from Škoda regarding the goodwill. I have now been left for almost two weeks without a meaningful update, with Škoda and the retailer apparently waiting for each other to act.

I have repeatedly had to chase this complaint despite being given specific timescales for contact.

I am still hoping Škoda will resolve the situation fairly, and I will happily update this review if the matter is dealt with properly. At the moment, however, the lack of communication and the way I have been left in the middle between Škoda UK and the retailer has been extremely disappointing.

Bought the car, nice cars, no complaints with that. Sales were all over me, smiles etc nothing to much trouble, call if you need something etc etc. this was Yeaomans in Exeter.

Well I had issues with the scheduled charging. All over the I/net not just me. Called them ‘never heard of that’, ‘don’t trust what you read on the I/net’, ‘call Hypervolt, it must be their problem’. Either lying or incompetent. I will leave you make your own minds up, neither good.

I had successfully charged my daughter’s Golf and her husband’s Merc using scheduled charging.

Anyway, that was last week and the rep said that he would get service to call me. Week later no call.

Sent an email of complaint to Skoda customer services, got an email back saying as this was outside of their jurisdiction they were closing the case down, so no complaint?

I replied asking for action against my complaint, same reply.

So if you going to buy a Skoda, you had better hope it is working well, with no issues and you do not need customer services. Really, really poor service.

Skoda Connect - what a waste of time! Frequently fails to work without any explanation from Skoda. The latest issue is that Skoda are now bombarding me with emails telling me that certain functions are not working because the settings have changed - but the settings are the same as they always have been. Very poor from Skoda - even though it is currently free it is not even worth that!

Tasha at Wings Skoda Peterborough has gone above and beyond to help me get my car fixed with a reoccurring air con issue. I had previously tried to get it fixed at the garage I bought the car from but they didn’t want to know and re directed me to the main deal as the the car was under warranty. Tasha went above and beyond to ensure that the car was looked at within the warranty period so the work could be done under warranty.

The level of incompetence and lack of customer care from both Skoda UK and the local dealership is appalling. I expected far better reliability and support from a major brand.
​Avoid Skoda if you value vehicle reliability, customer safety, and competent after-sales support.

My Škoda Enyaq developed serious faults and loss of power shortly after being returned to me following service/recall and software work. Despite contacting the dealership, Škoda Customer Services and the RAC, the issue is still not resolved and I have been left unable to properly use the car for nearly two months while still paying for it. Very poor customer service and an unacceptable experience.

Delighted with my used Octavia purchased from Ipswich Skoda. Competitive pricing and efficient service. This is my third Skoda. A quality car.

This service was refreshing after disappointing service pricing at my local Salisbury main dealer.

Really disappointed! The whole experience has been a shambles from the start.

I spent ages finding the right car, specification and colour that I wanted, and I was promised it was a great car. Unfortunately, it’s definitely not lived up to those expectations.

When I picked the car up from Bolton Skoda, I was told it had had every check under the sun before I took it away. However, as soon as I got home, I noticed that the wing mirrors weren’t working when trying to tilt them, which turned out to be an electrical fault. I also discovered that the front tyres were bald and illegal.

Bolton Skoda were good at closing the deal and, when these issues were raised, they did resolve the bald tyres and wing mirror electrical fault. However, I’m extremely annoyed that these issues were present in the first place, particularly when I had been assured that the car had undergone thorough checks before collection. I also know I’m not the only customer from the Bolton branch who has left with illegal, bald tyres and then had to return for replacements.

Five months later, I now have another electrical fault, this time with the headlight. Thankfully, the £2,000 repair is being covered under warranty, but it’s incredibly concerning that I’ve had another major electrical problem only five months into owning the car.

I asked the manager whether the warranty could be extended as a gesture of goodwill, given everything that has happened, but I was told this wasn’t possible. I now have six months left on the warranty and am understandably worried about receiving a massive bill for the next electrical fault once it expires. I’m also now being told that I need to pay £600+ a year for a service plan in order to get the additional two-year warranty.

The current headlight issue has also left me without a car for two weeks. The replacement part is on order and, without it, the car will fail its MOT, meaning I can’t drive it. I appreciate this isn’t Rochdale’s fault, and the Rochdale team have been great so far. I genuinely can’t fault their service in dealing with the headlight issue, and I definitely trust them more than the team who supposedly checked my car at Bolton before I was handed the keys. I’m actually glad I’ve taken the car to Rochdale rather than returning it to Bolton.

However, I had already been waiting five weeks for a response from the Bolton team regarding the headlight issue. Had they responded sooner, this could potentially have been dealt with before the MOT was due, rather than leaving me without a car for two weeks. There is also currently no courtesy car available until at least next week.

My main concern is why a full diagnostic wasn’t carried out before the car was sold to me and why these issues weren’t picked up when I was specifically told the car had undergone extensive checks. I’ve now had multiple faults, including two electrical faults and illegal bald tyres, and I’m once again left without a car.

I’m extremely disappointed with the overall experience, particularly after spending so much time finding what I thought was the right car and being assured that I was buying a great vehicle.

Please can someone contact me to discuss this as a formal complaint. I would like this situation properly reviewed, including the checks carried out on the vehicle before I purchased it, the repeated faults and what Skoda is prepared to do as a gesture of goodwill given everything that has happened (E.g extend my warranty)