I not only received poor customer service from SkyGeek, but rude and inappropriate response to my email simply requesting an ETA for the product I had ordered and had pre-paid. Se below cut... Toon meer
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On 02/16/2021 we ordered 3 Kits of SKU# 505335. On 03/01/2021 we received 1 Kit along Packing Slip indicating a quantity of 3 Kits. It seems that there is 2 tracking numbers for this order. FedEx trac... Toon meer
Bedrijf heeft geantwoord
Buyer Beware! One would do better buying products at the flea market versus SkyGeek. Purchased 20 tubes of silicone caulk: the product was either defective or in someway outdated—4 of 20 tubes would n... Toon meer
Bedrijf heeft geantwoord
Avoid at all cost! Ordered a (relatively expensive, for what it is) Part. According to the page it's on stock. Money gone, no delivery. Multiple tickets - no reaction. Missed a maintenance... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Find aviation supplies, pilot supplies and more at SkyGeek.com. We have a wide selection of aviation headsets, handheld aviation GPS and more aviation supplies available online at the lowest possible prices!
Contactgegevens
30 Airway Drive, Suite 2, 12540, LaGrangeville, Verenigde Staten
- 888.759.4335
- service@skygeek.com
- www.skygeek.com
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Item hasn’t shipped since “2-months”
Item hasn’t shipped since almost “two months” now despite online payment made. Initially website showed it will ship in 1-2 days which later showed 28-31 days. Now it’s almost 2 months and still no news.
Worst part is nobody even care to reply to emailsss or receive phone callsss.
“Highly risky company to deal with” BEWARE..!!!!
Perfect professional and prompt
Got here within 2 days and was exactly what we needed to finish the order. Perfect and to the standards required for our contract.
Mil Spec items do not come with a lot…
Mil Spec items do not come with a lot number to certify the mil-spec. In the past there was no issues in getting this number and unfortunately they no longer provide it.
i am very happy to get this materials…
i am very happy to get this materials with good condition.
We received the items in good…
We received the items in good condition. Thank you so much for the effort of your staff.
Sent me the wrong part and want me to pay return shipping and a restocking fee
I buy a lot of aircraft parts. I decided to try SkyGeek and placed a simple order with them for a part for the carburetor on my Lycoming engine. The package arrived but contained a part in a sealed bag that was not the part the corresponded to the part number. It wasn't close. The bag was marked with the correct part number. I called SkyGeek to try to sort things out because I suspected there was an error in their stock. Carmen, the customer service representative, asked me to send images of the part in the bag and a close-up of the bag. I explained that this part is needed to complete an annual inspection and that my airplane was out of service until I got the part, so I'd appreciate it if they checked their stock and send me the right part immediately. It is a $17 part, and their error, so I anticipated no problems. A few days later I got an email from Carmen. The email told me that I would get a refund if I sent the part back to them AT MY EXPENSE and PAID A RESTOCKING FEE. No mention that they were going to send me the correct part . . . Unbelievable.

Antwoord van SkyGeek
Terrible experience
Terrible, very strange experience. I ordered some aviation oil, some CamGuard, and a bottle of bug remover. Over two weeks later I still had not received my order. I used the online form to send a message about it, but got no response. Finally I got a hold of someone and was told the order had never even been picked from the warehouse. I cancelled the order.

Antwoord van SkyGeek
Have not received my order #57486
Have not received my order #57486. What gives?

Antwoord van SkyGeek
Ordered the following on 02/11/2021:
Ordered the following on 02/11/2021:
Piper 765-106 PA-28/PA-32 Inspection Hole Field Service Kit
At the date of order, the product was represented in stock. Only after ordering was I notified that the product was not in stock and in fact would not ship until March 23rd. Disappointed I was not told this before placing my order. Please expedite my order.
Thank you.

Antwoord van SkyGeek
Worst customer service ever!
We had an AOG and paid the expedited fee to have an RG-500 battery shipped to us ASAP. During the receiving process, we noticed that the battery had been damaged, placed in another box and shipped to us. It's been more than a month and we are yet to receive our refund for the battery and the AOG fee. No one is picking up the phone, no one is responding to my emails.
I DO NOT recommend doing business with this company!

Antwoord van SkyGeek
I ordered 2 Whelen LED par46…
I ordered 2 Whelen LED par46 lights.Order 576218 They were a good price but I was told its going to take 65 days for my order to ship. I think that this is absolutely ridiculous. If I ordered the lights directly from Whelen it wouldnt take half as long. I'm still waiting and I need the lights. I wont be ordering from them again and I'll spread the word about my experience.

Antwoord van SkyGeek
Unresponsive Customer Service
On 02/16/2021 we ordered 3 Kits of SKU# 505335. On 03/01/2021 we received 1 Kit along Packing Slip indicating a quantity of 3 Kits. It seems that there is 2 tracking numbers for this order. FedEx tracking number 784114532099 is showing returned to Skygeek and signed for by SSmith on 02/26/2021. Return appears to be due to missing labels or not the correct ones. Been trying to contact Skygeek 4 times with no positive results. This product is urgently needed for aircraft assigned to McConnell AFB.

Antwoord van SkyGeek
After waiting for 25 days I still…
After waiting for 25 days I still haven’t received my order. You ask me to review an order that still hasn’t shipped, you should probably check your business practices.

Antwoord van SkyGeek
Still waiting for my aviation parts.
Still waiting for my aviation parts.
Order was placed Feb 4th still waiting for the hardware (4 MS20500-624). It is now Feb 26th. Not a reliable company if you need to finish aviation projects on time. This has happened more than once with SkyGeek.
Can not recommend using this company if you need parts within a reasonable amount of time. I have not received updates for shipping times from skyGeek other than from FedX which states "Scheduled delivery:
Pending" from CT.

Antwoord van SkyGeek
Fast service and very prompt shipping!
Fast service and very prompt shipping!! Will be back to buy more!!! Thank you Guys and Gals
Took way tooooo long to fill and ship…
Took way tooooo long to fill and ship order
I place an order # 573506 on 1/26/2021…
I place an order # 573506 on 1/26/2021 for SKU 0515-700XXIKG22K PPG Aerospace Super Koropon 515-700 Green DMS Type I Comp A Spec Fluid Resistant interior Epoxy Primer Gallon kit. The order delivered on 2/4/2021 many days delayed. This order items were shipped by FedEx to Taiwan by Skygeek. I paid the shipping cost $1038.07. But, the order items were not the right one (515-700/910-704) but a wrong one SKU 0515K011XXIG22K (515K011/910-012). Skygeek totally made mistake. It is a two different products. Shipping department make such a terrible mistake, it is unacceptable. Now I have to take care to make correction by contact Skygeek complicate return procedures to return products from oversea country. Can I trust Skygeek again? Please answer me!!!

Antwoord van SkyGeek
Great Part Availability
Great Part Availability ! Was able to service ELT cover gasket.
great customer service
I ordered an aircraft timer. When it arrived it was apparent that it was defective. I contacted customer service regarding the problem.
They quickly replaced the defective item. I was impressed with the quick resolution to the problem.
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