Sky Parking Services Reviews 

235
TrustScore 2.5 uit 5

2,4

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I would not recommend choosing this company for two main reasons. Firstly, you end up paying airport parking fees each time—£13 when entering and another £13 when exiting, which adds an extra £... Toon meer

Beoordeeld met 1 van de 5 sterren

Transfer driver on arrival used mobile phone non hands free in early hours of the morning down country lanes. Found this very unprofessional and unsafe. Upon picking up it took 40 minutes and several... Toon meer

Beoordeeld met 4 van de 5 sterren

Having used SP in the past we were more than happy with the service when going into booking this trip away I stupidly managed to book the wrong dates in the excitement of getting our upcoming hol... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had made a booking for my son and his partner for a lounge at Heathrow. 4 days prior to them flying I realised I could not access a swathe of emails due to a computer issue. I emailed the helpdesk... Toon meer

Bedrijfsgegevens

  1. Reisbureau
  2. Parkeerplaats

Informatie afkomstig van verschillende externe bronnen

We compare airport parking and lounges at all major UK airports.


Contactgegevens

2,4

Slecht

TrustScore 2.5 uit 5

235 reviews

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1 ster

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2,4

Alle reviews

(235)

12 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

DONT BOOK WITH THIS COMPANY

Booked airport lounge when arrived, this company had over booked so we were refused entry.
They will not reply to emails, phone does not accept incoming calls.
The 2 guys that own this company own lots of others with similar names
Looks like they just take the money and disappear ☹️

23 maart 2022
Review zonder uitnodiging
Logo Sky Parking Services

Antwoord van Sky Parking Services

As per email response
The lounge has been paid for your non service via the consolidator Holiday Extras and as per your booking instruction you need to talk to the lounge for a resolution.
SPS Team.

Sky Parking Services acts as a booking agent for the above lounge, so your contract will be with the lounge and subject to their terms and conditions (available upon request).

Skyparkingservices is a website not a service provider we don’t own or run the lounges.

Your review is for service not attributed to skyparkingservices and as such is not correct and should be removed and we can help with your refund issue.

Kind regards,

SPS Team.

Beoordeeld met 1 van de 5 sterren

Yes. I've been scammed as well

As like other posts on here, booked a airport lounge through this company. I recieved booking confirmation with the wrong date. Like everyone else no response to emails, phone number doesn't exist. I cancelled via their website but didn't get a reply. I contacted Wowcher as I bought the deal through them, even they cannot get a response. The lounge wouldn't let us in because of the wrong date and now 3 months later despite 100s emails no refund, no contact from them at all and Wowcher have not been any help. I've simply been scammed out of £50. Do not use this company

21 maart 2022
Review zonder uitnodiging
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Antwoord van Sky Parking Services

Hi Mr Fielden,
the form for bookings on our website is totally automated and any information applied will have been by you only.
I have looked through our email records and no email has been received re your issue with dates.
I will gladly refund your £50 as we have recovered this from the lounge, however I will insist you remove the review as we are not the service provider merely the sales website.
Kind regards,
SPS Team

Beoordeeld met 1 van de 5 sterren

Zero service, no responses, no ability to contact

No reply to emails, no working phone c like, don't pay money to this company and only book companies like this with a credit card. Request refund via your credit card company you will get nowhere with this company. All I want to do is change my dates for a lounge booking. Rubbish rubbish rubbish! Report to wowcher to remove offers. Cut off their income they may actually do something!

18 maart 2022
Review zonder uitnodiging
Logo Sky Parking Services

Antwoord van Sky Parking Services

Hi Mrs Sharon,
I'm sorry you couldn't use your account.
Your original booking was cancelled on the 02/02 as requested and you presently have a credit amount of £63.00.
If you are still travelling in June you will need to make a new booking using your credit on our website. Happily provide a discount code to replace any single use voucher.
I have your most recent email which was not answered as we considered it to be needlessly nasty.
Kind regards,
SPS Team

Beoordeeld met 1 van de 5 sterren

Ignored don't use

I made a booking then went the payment went through the date was wrong.I emailed the company on Tuesday because there was a mistake with my booking and nobody has bothered getting back to me.

25 februari 2022
Review zonder uitnodiging
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Antwoord van Sky Parking Services

Unfortunately Mr Turley you chose the dates and times and made payment which as per the terms and conditions you agreed to you are not entitled to any refund.
The lounges require 24hr notice for cancellations.
Booked on:
Tuesday, 22nd February, 2022 at 16:33
Total Paid:
£44.982
Arrival Date:
Wednesday, 23rd February, 2022 at 06:45
Guests:
2 x adults
Lounge:
Aspire Lounge
Airport:
Birmingham Airport.

I can apply a credit for you as a gesture of good will but this will require a 5star upgrade or a removal.
Kind regards,
SPS Team.

Beoordeeld met 1 van de 5 sterren

Scam

Scam! Booked a airport lounge through this company via a voucher purchased on wowcher. However I found out a few weeks before leaving that the aspire lounge was going to be closed. The phone number for the company was out of use and they do not reply to emails! Thankfully my bank facilitated a charge back and I suggest others do the same!

30 januari 2022
Review zonder uitnodiging
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Antwoord van Sky Parking Services

Apologies Fiona,
We got this one wrong and we are very happy you got your money back.
Kind regards,
SPS Team

Beoordeeld met 1 van de 5 sterren

Awful avoid avoid

Awful ! Booked Manchester aspire lounge . Paid …Emailed them to confirm I had booked the correct lounge and they where quick to reply to say I had and to not worry . On arrival at the airport the lounge under refurbishment ! No entry allowed .
No response to emails, messages and emails sent via the website not returned Facebook page does not exist and the phone is cut off . Absolute bunch of cowboys avoid avoid !!

4 december 2021
Review zonder uitnodiging
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Antwoord van Sky Parking Services

This is for a different company.

Beoordeeld met 1 van de 5 sterren

Do not use

Do not use. Gave me the wrong requested dates. Took £100 for the parking, phone lines are cut off and do not reply to emails. Dodgy company.

18 november 2021
Review zonder uitnodiging
Logo Sky Parking Services

Antwoord van Sky Parking Services

Hi Mr Kindon,
The website booking engine can only be affected by the individual making the booking and paying.
24 Hrs notice for cancellations and or amendments.
Booked on: Sunday and already gone by the time office manned.
Sunday, 14th November, 2021at 19:00
Total Paid:
£96.30
Arrival Date:
Monday, 15th November, 2021 at 09:00
Return Date:
Monday, 22nd November, 2021 at 17:00
Duration
8 day's
Car Park:
Multi Storey T2 West
Airport:
Manchester Airport

Ridiculous to blame someone else for your error.
Regards,
SPS Team

Beoordeeld met 1 van de 5 sterren

Rubbish

Absolute rubbish company. Sent many emails with no replies and if you phone their advertised telephone number it's not available. They did give me a credit for an airport lounge cancellation from last year, however, when I used a part of it a couple of months ago, it looks like they have taken all of my credit back. Cant get in touch with them to ask why. They had not specified that this would happen like the airlines had.

13 november 2021
Review zonder uitnodiging
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Antwoord van Sky Parking Services

The credit expired.

Beoordeeld met 1 van de 5 sterren

Will never use again

Will never use again. Let me book an airport lounge that was closed. Phone number isn't in use and won't reply to emails, Facebook posts or messages. Steer clear!!

11 november 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Booked a meet and greet for Bristol…

Booked a meet and greet for Bristol Airport. Fine on departure, but when we came back, they sent a shuttle bus to pick us up back to the car, which was parked on a pub carpark!! The mistake cost us half an hour extra on our journey when time was of the essence. Not happy, they are cowboys, avoid!

26 september 2021
Review zonder uitnodiging
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Antwoord van Sky Parking Services

Staff unavailable due to covid so improvised for customer.

Beoordeeld met 1 van de 5 sterren

Stay clear of this is not Official Leeds Airport MEET &GREET

My grandson drove down from Scotland to Leeds Bradford 2/8/21, car had been serviced, new brakes etc, no problems driving down, no oil leaks no lights showing when he handed car over. He received a telephone call at 1pm on 11/8 whilst in Cyprus, saying his car had smoke coming from the exhaust, loss of power, no engine oil resulting in his engine ceasing, car was left on the road on route to airport. My grandsons plane wasn’t due till 9.35pm so why was it on route so early, someone must have been driving it, how did all the oil escape, car needed to be transported to Scotland at a cost of £316. I await Skyparking response. Be warned, take care this IS NOT THE OFFICIAL LEEDS AIRPORT MEET AND GREET.
BUNCH OF COWBOYS 😡😡😡😡😡😡😡😡😡😡😡

23 augustus 2021
Review zonder uitnodiging
Logo Sky Parking Services

Antwoord van Sky Parking Services

Skyparkingservices.co.uk is a website and not a service provider. Leeds Meet and Greet service is sold through our website and any service provision issues should be directed at them, you have their contact number!
We can assist but the review should not be here.
Kind regards,
SPS Team.

Beoordeeld met 1 van de 5 sterren

Absolute joke of a company

Absolute joke of a company, customer service is appalling.

Booked meet and Greet parking but due to Covid had to move to alternative dates - no one answered the phone so sent email requesting change - no response.

Sent 3 further emails - no response.

Got within 4 days of booking date, so cancelled as their policy states no refund if cancelled within 48 hours of flying.

Guess what - NO RESPONSE and no refund

Day of when the meet and Greet should of happened - got a phone call from person in Bristol asking where I was - nice chap, advised him what had happened and his response was "sorry, you have had trouble- they are useless, they are our booking agent, we are the contractor"

Do yourself a favour and steer well clear, in the meantime I will pursue my money.

16 juli 2021
Review zonder uitnodiging
Logo Sky Parking Services

Antwoord van Sky Parking Services

All booking confirmations have service numbers and email address for cancellation.

Beoordeeld met 5 van de 5 sterren

1ST RATE SERVICE

Not often, in this day and age, one gets customer service such as SKP provide. In the time of Covid 19 even more so. I had and issue with 2 Car Paring bookings, one at Manchester and one at Birmingham. Neither could be taken up so contact was made with the contact details on the Booking Confirmation i had received. It turns out that at least one went via some sort of agent who when contacted was useless. After some research and the assistance of Amex Travel I found SPS head office and what a pleasant surprise. Everything was sorted in no time including one refund and one credit. I cannot endorse this company enough. Congrats to the staff I spoke to. (John Lewis Stores take note

19 augustus 2020
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Bit of messing about but all sorted in the end!

So I've edited my original review....
Had to cancel due to Corona virus and was told it may take a few week for refund :(
In the mean time I found an alternative holiday and asked if I could use the credit and rebook. Had no replies for a few days and nobody answered the phone but today they have sorted everything for me and I'm happy again :)

3 augustus 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Currently NOT returning YOUR MONEY for…

Currently NOT returning YOUR MONEY for cancelled bookings. They have my money - not 3rd parties. They make excuses and claim they are asking for Government LOAN money BUT THEY ARE STILL TRADING - SO YOUR MONEY IS AT REAL RISK. They are usually slow at making any response. DONT RISK IT AT LEAST FOR THE TIME BEING.

24 mei 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

excellent efficient service

I booked escape lounge through sky parking services. Their prices were good, the purchase was easy, emails were received quickly, I would not hesitate using sky parking services in the future, very impressed.

15 maart 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

We found out at 6pm last night that the…

We found out at 6pm last night that the cruise we were due to go on had been cancelled due to the coronavirus so i emailed straight away to try and defer our booking to be told no as you haven't given 48 hours notice. I wasn't after a refund just to defer until we can rebook. Cant believe that with everything going on discretion cannot be used in this instance.

13 maart 2020
Review zonder uitnodiging
Logo Sky Parking Services

Antwoord van Sky Parking Services

Sorry to hear that you are not happy. As you were only able to email in late last night (after you heard that your cruise was cancelled) to advise that you couldn't make your booking which was early this morning, we didn't receive it in time to be able to fix it for you.

We act as a booking agent and pay lounges and parking providers upfront - This means we need to confirm any cancellations or date changes with them otherwise we are still charged for the booking. Normally we can do this between 9-5:30 during the weekdays. We are doing our best to move bookings for any customers affected by coronavirus but sometimes we need a little more time to process things.

Kind Regards
Sky Parking Services

Beoordeeld met 5 van de 5 sterren

Honestly the fastest and quickest…

Honestly the fastest and quickest response from Mark and Will who helped with rescheduling my booking. Both of which super friendly and was so reassuring especially considering the current global issues of the Coronavirus and its knock on effect with travel plans. Thank you Sky Parking Services!!

12 maart 2020
Review zonder uitnodiging

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