I had a warranty issue in my garden hose, and Evelyn Cebe was able to provide assistance very professionally and politely. I no longer had the warranty card, only had the proof of purchase and she was... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The tools are decent but the batteries fail the test. My 24 volt battery, while it appears to take a full charge, does not deliver. I used the battery on the snow shovel which due to the frequency of... Toon meer
Bedrijf heeft geantwoord
The Shopjoe leaf blower was great! Evelyn Cebe was very patient and informative. She left your customer (Jacqueline Dolcino) feeling all warm and comfy with her purchase. I'm just Jackies handy-man... Toon meer
Bedrijf heeft geantwoord
I had a really great experience with Sun Joe that they were able to resolve my issue. I had an issue with a broken tab when I received my initial detacher. As there was no stock available at that time... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Contactgegevens
221 River Sreet , 07030, Hoboken, Verenigde Staten
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3,3
Gemiddeld
2K reviews
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my snow Joe went down after 5 times…
my snow Joe went down after 5 times using it. It was my second one. They are garbage.
26 januari 2026
Antwoord van Shop Joe
Hello Jason,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered—this is certainly not the level of product reliability or customer experience that we strive to provide.
We have carefully reviewed your case and regret to inform you that we’re unable to proceed with a replacement at this time, as the snow blower is beyond the applicable warranty period. While we understand how disappointing this outcome may be, our warranty policy limits our ability to offer replacements outside of the coverage timeframe.
Please know that your feedback is extremely important to us. Comments like yours help us identify opportunities for improvement in product quality, parts availability, and our overall customer service processes. We take these concerns seriously and will ensure they are shared with the appropriate teams for further review.
Once again, we sincerely apologize for the frustration this situation has caused and appreciate your patience and understanding. If there is anything further we may assist you with, or if you have additional questions, please feel free to reach out to us.
Antwoord van Shop Joe
Hello Dominic,
We sincerely apologize for the lack of response to your support request. This is not the level of service we aim to provide, and we understand how frustrating this must be.
Please be assured that we will be reaching out to you directly to address your concerns and provide the assistance you need. If you would like to contact us sooner, our Customer Support Team is available at 1 (866) 225-9723, Monday through Saturday from 10 AM to 6 PM EST.
We appreciate your patience and understanding as we work to resolve this matter.
Please follow up
The rep was very helpful but i still have not received word of a credit so i can buy a new one
26 januari 2026
Antwoord van Shop Joe
Dear Valued Customer,
Thank you for sharing your experience. We sincerely apologize for the delay in receiving an update regarding your credit. We understand how important it is to have this resolved so you can purchase a new product.
Our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST, is ready to assist you. Please reach out to us, and we will be happy to follow up and further investigate this matter to ensure your credit is processed promptly.
We appreciate your patience and understanding as we work to resolve this issue.
Great experience taking me through the…
Great experience taking me through the assembly
26 januari 2026
Antwoord van Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your experience. We’re delighted to hear that our team was able to guide you through the assembly process and make it a smooth experience.
Providing helpful and knowledgeable support is a top priority for us, and it’s always rewarding to know our efforts are appreciated. Your feedback helps us continue to improve both our products and customer service.
If you need any further assistance, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
As soon as we began using it the shovel…
As soon as we began using it the shovel got cloged and we were unable to use it. It wasn't any thing like your advertisement.
25 januari 2026
Antwoord van Shop Joe
Hello Sherry,
Thank you for taking the time to share your feedback. We sincerely apologize that your shovel became clogged and did not perform as expected. We understand how frustrating it can be when a product does not meet your expectations, especially during use.
Your feedback is very important to us, as it helps us identify areas for improvement in both product design and functionality. We will share your comments with our team to help guide future product enhancements.
If you would like assistance troubleshooting your shovel or need guidance on proper use to prevent clogging, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST. We are committed to ensuring your satisfaction and helping you get the most out of your product.
Snow blower didnt run out of box
Snow blower didnt run out of box. Only option was return at time. Snow on the ground. So decide to look at safety switch. Found spring was not assembled properly. Fixed mount and reassembled switch and now runs. Didnt return to Amazon and not able to cancel return. Will try to cancel again next week.
25 januari 2026
Antwoord van Shop Joe
Hello Edward,
Thank you for sharing your experience. We sincerely apologize for the initial issue you encountered with your snow blower not running out of the box. We understand how frustrating it must have been, especially with snow already on the ground.
We’re glad to hear that you were able to identify and resolve the issue with the safety switch. Your feedback regarding the assembly and initial setup is valuable, as it helps us improve our product quality, assembly instructions, and overall customer experience.
If you need any further assistance with your snow blower, or if you continue to experience difficulties with your return or order, please don’t hesitate to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST. We are committed to ensuring your satisfaction.
Great Products
Great Products. Got an electric shovel and it was a lifesaver with this last winter storm. Needed assistance assembling and their help line was great! I will definitely shop with them again.
25 januari 2026
Antwoord van Shop Joe
Hello Jennie,
Thank you for sharing your experience! We’re thrilled to hear that your electric shovel was a lifesaver during the recent winter storm and that our help line was able to assist you with assembly.
Providing high-quality products and exceptional customer support is very important to us, and it’s always rewarding to know our efforts make a positive difference. We truly appreciate your feedback and look forward to serving you again in the future.
If there is anything further we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
No stock of what I need
No stock of what I need. How do you sell a product and not have batteries or chargers for that product.
25 januari 2026
Antwoord van Shop Joe
Hello Alan,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced due to the unavailability of batteries or chargers for your Snow Blower. We understand how frustrating it can be to purchase a product and not have the necessary accessories readily available.
Please know that your feedback is extremely valuable, as it helps us identify areas for improvement in product availability, inventory management, and overall customer service. Your comments will be shared with our team to help guide future improvements.
If there is anything we can do to assist you in finding the parts you need or providing alternative solutions, please don’t hesitate to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
We apologize again for the inconvenience and appreciate your patience and understanding.
Antwoord van Shop Joe
Hello Sharon,
Thank you for taking the time to share your experience. We are delighted to hear that our customer service team was able to provide knowledgeable and helpful support. Providing exceptional service is a top priority for us, and it’s always rewarding to know our efforts are appreciated.
Your feedback is invaluable in helping us maintain and continually improve the quality of our service. If there is anything further we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
I just needed a spare part and couldn't…
I just needed a spare part and couldn't get it because u did not sell and also a snow storm ended up hitting us.
25 januari 2026
Antwoord van Shop Joe
Hello Joshua,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced and regret that the spare part you needed was not available at the time. We understand how frustrating this must have been, especially during a snowstorm.
We truly value your feedback, as it helps us identify areas for improvement, including product quality, parts availability, and overall customer service. Your comments will be shared with our team to help guide future enhancements.
Once again, we sincerely apologize for the inconvenience and greatly appreciate your patience and understanding. If there is anything else we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
Antwoord van Shop Joe
Hello Allie,
Thank you for your feedback. We sincerely apologize for the long wait you experienced when trying to reach our customer service team. We understand how frustrating it can be to wait on hold, and this is not the level of service we aim to provide.
Your feedback is important to us, as it helps us improve our support processes and ensure a better experience for our customers in the future. If there is anything further we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
We appreciate your patience and understanding.
arrived on time and in good condition
arrived on time and in good condition. had a problem
with assembly, and phone service rep walked me through the solution.
25 januari 2026
Antwoord van Shop Joe
Hello Tom,
Thank you for taking the time to share your experience. We’re glad to hear that your order arrived on time and in good condition.
We’re also pleased that our customer service team was able to assist you with the assembly issue. Providing helpful and supportive guidance is a top priority for us, and it’s always rewarding to know our efforts made a difference.
We appreciate your feedback, as it helps us continue to improve both our products and customer service. If there is anything further we can assist you with, please don’t hesitate to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
Good but disappointed
Shipping time was a little long but as expected.
The assembly instructions were missing a key step. I called the customer help line and they were extremely helpful and I mentioned the missing step should be included in the instructions and she said there were may complaints and it will probably be added.
The performance of the blower is good but Ali am disappointed that there is no way to change the direction of the snow being blown.
25 januari 2026
Antwoord van Shop Joe
Dear Michelle,
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration caused by the missing step in the assembly instructions and the limitation with changing the direction of the snow being blown. We understand how these issues can impact your overall experience with the product.
We are glad to hear that our customer support team was able to assist you and that the performance of the blower is meeting your expectations. Your feedback regarding the assembly instructions and product functionality is invaluable, as it helps us identify areas for improvement in both product design and documentation. We will share your comments with our team for consideration in future updates.
We appreciate your patience and understanding, and we hope to continue providing products and service that meet your expectations. If there is anything else we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
Still haven’t been called back
Still haven’t been called back. I’ve called three times and every single time the person on the other end (most recently a manager) said they’d look into it and contact me. I’ve heard nothing. It’s been over 6 weeks since my first call. I’ve been exchanging emails much longer.
My emails aren’t being returned either.
We were told 16-17 weeks ago we’d have a refund check in 6 weeks. Haven't seen anything yet.
Your company is a disgrace to the term customer service. Will never buy from again which is too bad since our lawnmower, edger, power washer and faulty snowblower were all from your company. Never again.
EDIT/REPLY: I highly doubt I hear from you guys. I have been calling all day and keep getting hung up on and this is the same promise I’ve been hearing the whole time. Plus, how are you going to contact me? I didn’t provide any contact info in this post. You guys are just liars. Stay away from Snow Joe/Sun Joe/TruVolt. It’s substandard products with poor customer service. They just constantly lie to you.
23 januari 2026
Antwoord van Shop Joe
Hello John,
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how upsetting it must be to have waited for a refund and not received any updates despite multiple attempts to contact us. This is not the level of service we strive to provide, and we deeply regret the negative experience you’ve had.
Please be assured that we will further review this matter and one of our team members will be reaching out to you with an update as soon as possible.
Once again, we sincerely apologize for the delays and inconvenience, and we greatly appreciate your patience and understanding while we work to resolve this issue.
I have not received order yet
I have not received order yet , it was supposed to arrived last month, it has not even been shipped and no one wants to cancel it. Horrible experience
25 januari 2026
Antwoord van Shop Joe
Hello Karim,
We sincerely apologize for the delay and the frustration this has caused. We understand how disappointing it must be to have an order that was expected last month yet has not been shipped, and we regret any inconvenience you have experienced in trying to resolve this.
Please rest assured that one of our team members will be reaching out to you directly to review your order and work toward a resolution. Your feedback is important to us, as it helps improve our processes and customer service.
We appreciate your patience and the opportunity to make this right.
No snow Joe available
You no longer carry the snow Joe that I currently have and wanted to buy another.
It was 21", 40 volt single battery, auto snow shute adjustment, hard rubber auger blade and worked great at a great price.
I wish I could just get the same snow Joe or better at a reasonable price!
25 januari 2026
Antwoord van Shop Joe
Hello Fred,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced, as this is not the level of service we aim to provide.
Currently, the ION21SB-PRO snow blower, along with the specific parts you are seeking, is not available. We understand how disappointing this must be, especially given how much you valued your previous unit.
We truly value your feedback, as it helps us identify areas for improvement, including product quality, parts availability, and overall customer service. Your comments will be shared with our team to help guide future improvements.
If there is anything else we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST. We are committed to providing support and guidance whenever possible.
Battery life was very short on a new…
Battery life was very short on a new snow Joe that I bought less than a month ago.
25 januari 2026
Antwoord van Shop Joe
Hello Michael,
Thank you for taking the time to share your experience with your Shop Joe product. We sincerely apologize for the short battery life you encountered, as this is not the standard of performance we strive to provide. We understand how frustrating this must be, especially with a product that is less than a month old.
We truly value your feedback, as it helps us identify areas for improvement and ensure that our products meet the high standards our customers expect. Your comments will be shared with our quality and product development teams to help prevent similar issues in the future.
If there is anything further we can assist you with, or if you would like additional guidance regarding your Shop Joe product, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST. We are committed to resolving any concerns and ensuring your complete satisfaction.
Antwoord van Shop Joe
Hello Gail,
Thank you for taking the time to share your experience. We are delighted to hear that you had an excellent experience with our customer service team. Providing prompt, helpful, and professional support is a top priority for us, and it’s always rewarding to know our efforts are appreciated.
Your feedback is invaluable in helping us maintain and continually improve the quality of our service. We look forward to serving you again and ensuring that all of your interactions with Shop Joe meet the highest standards.
Not happy! Received unassembled
Received unassembled, wrong screws to fit snowblower. Customer service, needs people that speak clear English! First person was rude, not helpful, said I took snowblower apart! Asked for someone who spoker clearer, he hung up! Second person I spoke with was nice. She tried to help, gave me size of screw needed, wrong again. Size of screw that came with item was small, size she gave me was at least three sizes larger! Had to find something myself to make it work! Used it once and it stopped!!!!! Not happy but U'm 79 and I need a snowblower!
25 januari 2026
Antwoord van Shop Joe
Hello Delores,
Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you’ve encountered with your snowblower, including receiving it unassembled, the incorrect screws, and the challenges you faced while contacting our customer service team. We understand how frustrating this must have been, especially given your need for a reliable snowblower.
We also regret that your initial interaction with our team did not meet your expectations and that the information provided regarding the screws was incorrect. This is not the standard of service we aim to provide, and we appreciate you bringing it to our attention.
Please be assured that one of our team members will be reaching out to you directly to further investigate this matter and work with you toward a satisfactory resolution. Your feedback is invaluable in helping us improve both our products and our customer service.
Thank you for your patience and understanding. We are committed to ensuring you receive the assistance and support you need.
I tried both Snow Joe‘s that I paid for…
I tried both Snow Joe‘s that I paid for and were delivered and they will not start. Charge the batteries still didn’t start. Tried to call to get tech-support was on hold for at least 15 minutes and then the phone was hung up. I am very disappointed and it only solution to me is either take them back and replace them with working Snow Joe‘s or refund the money that I paid for. That would be the only way to make me satisfy with the service.
25 januari 2026
Antwoord van Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you’ve encountered with your Shop Joe units. This is certainly not the experience we want for our customers, especially after purchasing multiple products.
We’re very sorry to hear that neither unit would start despite fully charging the batteries, and we also regret the difficulty you had reaching our technical support team. Long hold times and a disconnected call are unacceptable, and we understand how disappointing that must have been.
We value your feedback as it helps us improve our product quality and overall customer service. If there is anything else we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
Again, we apologize for your experience and appreciate you bringing this to our attention. We value your business and hope to restore your confidence in our products and service.
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