I purchased a power washer and could not register it on the website that was listed in the manual. That is the reason for a 4 star plus it took a while to get a hold of customer service. I ended up s... Toon meer
Bedrijf heeft geantwoord
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I have received great customer support from Evelyn Cebe for my replacement unit. She was nice, patient and solved my issue quickly. Sun Joe Electric Lawn Mower is best lawnmower I have been used. Di... Toon meer
Bedrijf heeft geantwoord
When you have to use the warranty they fail to tell you that when they send a replacement its not warrantied. It also not written in the owners manual. That information should be transparent. I the... Toon meer
Bedrijf heeft geantwoord
The product works great, however you cannot get replacement grass blades. So once the 10 that the product ships with are gone, the trimmer is useless. Very disappointing, because I have several S... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Contactgegevens
221 River Sreet , 07030, Hoboken, Verenigde Staten
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3,1
Gemiddeld
2K reviews
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I have received great customer support…
I have received great customer support from Evelyn Cebe for my replacement unit. She was nice, patient and solved my issue quickly. Sun Joe Electric Lawn Mower is best lawnmower I have been used.
Di Yang
11 juni 2026
Review zonder uitnodiging
Antwoord van Shop Joe
Hello Di,
Thank you for sharing your experience. We’re very happy to hear that Evelyn Cebe was able to assist you with your replacement unit and resolve your issue quickly. It’s great to know she provided you with patient and efficient support—your kind words will certainly be shared with her.
We’re also glad to hear that you’re enjoying your Sun Joe electric lawn mower and that it has been performing well for you.
We truly appreciate your feedback and your continued trust in our products and support team. If you need anything else in the future, we’re always here to help.
I purchased a power washer
I purchased a power washer and could not register it on the website that was listed in the manual. That is the reason for a 4 star plus it took a while to get a hold of customer service. I ended up speaking to Christian Culaba who was super helpful. He did the registering for me and answered questions I had. He was knowledgeable, courteous, listened to my needs and a joy to talk too. I haven't tried the washer out yet but plan on it shortly and will give another review. I would have given a 5 star if I didn't have to wait for someone to pick up or I had a good website to go to. TY to Christian for his wonderful service. The delivery was super fast.
4 juni 2026
Review zonder uitnodiging
Antwoord van Shop Joe
Hello Nancy,
Thank you for sharing your detailed feedback. We’re glad to hear that Christian Culaba was able to assist you with the registration process and answer your questions. We’ll be sure to pass along your kind words to him—he’ll appreciate the recognition for his helpful and courteous support.
We’re sorry for the inconvenience you experienced with the website and the delay in reaching our customer service team. Your comments are important, and we will use them to improve both our registration process and response times so future customers have a smoother experience.
We’re also happy to hear your delivery was super fast, and we hope you enjoy using your power washer once you’ve had a chance to try it out. If you need any assistance moving forward, our team is always here to help.
Thank you again for choosing us and for taking the time to share your experience.
Terrible customor service and defective products
My leaf blower/vacuum broke after just a few uses and was still well within warranty period. It took several weeks of going back and forth with customer service to find out they could not replace it because they had no other leaf blower/vacuums available. Said they could only give me store credit. I told them I couldn't use store credit because they had no leaf blower/vacuums available, and I didn't need anything else they sell. So after a lot of back and forth, they agreed to send me a visa gift card in the amount I paid for the item, once they received my broken unit back. I mailed my broken unit back to them, and now over two months later, I have still not received my gift card, even after contacting them several times. Extremely disappointed and frustrated with this company. Will absolutely never purchase anything from Shop Joe again. This is all over $100. You would think they value their customers enough to not make them jump through hoops and wait months for a simple refund of a defective item. I don't like to leave negative reviews, but now I am so fed up. I feel the negative review is well-deserved in this situation.
1 april 2026
Review zonder uitnodiging
Antwoord van Shop Joe
Dear Grace,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the product failure, the challenges you encountered during the warranty process, and the delays in receiving a resolution. We also recognize how disappointing this experience has been after multiple follow-ups.
Please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.
We truly value your feedback and will review this matter with our team to help improve our processes and customer experience moving forward.
Antwoord van Shop Joe
Dear Norma,
Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that you had a helpful and positive interaction with our support team and that your concerns were addressed in a professional and attentive manner.
We truly appreciate your kind words and your support.
Pressure washer nozzel.
Thank you for being so respectful to my issues. Joanna was helpful, she walked me through the trouble shotting processes and eventually decided a replacement was the best solutions to resolve my issues.
8 juni 2026
Review zonder uitnodiging
Antwoord van Shop Joe
Dear Jan,
Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that your issue was handled with care and that the troubleshooting process was helpful in reaching a suitable resolution.
We truly appreciate your kind words regarding the support you received and are glad that a replacement was provided to resolve the matter.
Thank you again for your support and for choosing Sun Joe.
Great comprehension!!
From the very beginning, everyone were incredibly patient, professional, and empathetic to my situation. Especially Marichu Arnejo who went above and beyond to ensure I felt valued as a customer. Employees like them are hard to find, and they are a massive asset to this company. Thank you for the outstanding service! They clearly explained the warranty process, helped me gather the necessary documentation, and kept me updated every step of the way. Thanks to their efficiency and dedication, my claim was approved and resolved much faster than I expected.
27 mei 2026
Review zonder uitnodiging
Antwoord van Shop Joe
Dear Valued Customer,
Thank you for your wonderful feedback. We’re truly delighted to hear about your positive experience with our team.
We’re especially pleased to know that Marichu Arnejo and the rest of the team were able to provide you with patient, professional, and empathetic support throughout your warranty process. Providing clear communication, guidance with documentation, and timely updates is exactly the level of service we strive to deliver, and it’s rewarding to hear that this made a meaningful difference in your experience.
We will be sure to share your kind words with Marichu and the team, as recognition like yours is truly motivating and appreciated.
Thank you for choosing Shop Joe. We look forward to assisting you again in the future.
Quick reponse
Quick reponse, detailed instructions on the return of damaged equipment under wareenty
28 mei 2026
Antwoord van Shop Joe
Hello Frank,
Thank you for your wonderful feedback. We’re delighted to hear that you found our team extremely helpful.
Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it’s always rewarding to know that our efforts made a positive impact on your experience. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering the level of service our customers deserve.
Thank you for choosing Shop Joe, and we look forward to assisting you again in the future.
Can't get replacement grass blades
The product works great, however you cannot get replacement grass blades. So once the 10 that the product ships with are gone, the trimmer is useless. Very disappointing, because I have several Sun Joe products that work great.
28 mei 2026
Antwoord van Shop Joe
Dear Janice,
Thank you for sharing your feedback regarding your Sun Joe grass trimmer.
We are glad to hear that the product itself has been working great for you, however we are very sorry to learn about your frustration regarding the availability of replacement grass blades. We understand how disappointing it must be when parts are difficult to obtain, especially when this affects the continued use of your tool.
Your comments are very important to us and will be shared with our product and parts teams for further review. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve product support and availability of replacement components.
We would appreciate the opportunity to review your case and work toward a resolution. One of our team members will be reaching out to you to further review this matter and provide assistance.
We sincerely apologize for the inconvenience and appreciate your feedback, as it helps us improve both our products and customer experience.
You literally never answered my…
You literally never answered my question and it’s been over a week. My safety key broke in the outlet of my mower, I asked if there was a way to bypass it. Your AI chatbot didn’t understand. I was directed send the question, with pictures of the broken product, to a real person and NEVER got any response. I bought a new mower from a different company
27 mei 2026
Antwoord van Shop Joe
Dear Dianna,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the lack of response to your inquiry and the difficulties you encountered in seeking assistance for your mower issue. We also regret that this resulted in a disappointing experience.
Please know that our team will reach out to you to provide further assistance and support.
We truly value your feedback and will review this matter with our team to help improve our responsiveness and customer support processes.
The batteries only last about 10…
The batteries only last about 10 minutes before needing to be recharged. That is unacceptable!
26 mei 2026
Antwoord van Shop Joe
Dear Michael,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced, as this is not the level of performance or experience we aim to provide.
We understand your concerns regarding the battery runtime and how it has impacted your use of the dethatcher. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
Your staff is extremely difficult to…
Your staff is extremely difficult to deal with and your warranty process is exceedingly slow.
26 mei 2026
Antwoord van Shop Joe
Hello David,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding your experience with our customer service and warranty process. We appreciate your patience and hope that your issue has been resolved to your satisfaction.
We truly value your feedback and will continue working to improve our customer experience.
Good communication on a parts return
Good communication on a parts return. Warranty replacement honored.
26 mei 2026
Antwoord van Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your positive remarks regarding the parts return process and the handling of your warranty replacement.
We are pleased to know that our communication met your expectations and that the warranty claim was honored without issue. Providing clear, timely communication and ensuring a smooth resolution for our customers are top priorities for our team, and it is always encouraging to hear when we have delivered on those commitments.
Your feedback is valuable to us as it reinforces the importance of maintaining high standards in both service and support. We truly appreciate your trust in us and look forward to continuing to assist you with any future needs.
Parts availability
Was looking for replacement part for dethatcher I bought 4 years ago only to told that part is discontinued and to search 3rd parties for this replacement part and then just a 15% discount when explained I had searched and no one sells these either which was why I was reaching out to sun Joe in the first place. Frustrating muting a product from a company that discontinues supplying parts for it either in 4 years
18 mei 2026
Antwoord van Shop Joe
Dear Jason,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the unavailability of the replacement part for your dethatcher and the challenges you faced in attempting to source it through alternative channels. We also recognize your disappointment with the resolution offered and the overall experience.
We truly value your feedback, as it helps us identify areas where we can improve both our product support and customer service processes. Please be assured that your comments will be shared with the appropriate teams for careful review and future consideration.
Once again, we sincerely apologize for the inconvenience and thank you for taking the time to share your experience with us.
Antwoord van Shop Joe
Dear Munir,
Thank you for your positive feedback and for taking the time to share your experience. We are delighted to hear that you are pleased with our company and the service provided.
It is always rewarding to receive such encouraging comments, and we are glad to know we met your expectations. Your support is greatly appreciated and motivates our team to continue delivering quality products and service.
We truly appreciate your business and look forward to serving you again in the future.
The customer service person I got to…
The customer service person I got to speak with was great.However Iam not totally satisfied with my purchase. The plastic part that replcaces the traditional line is not flexible so you can’t get close enough to anything to trim. I guess it’s good for under brush or under tress, but not for actually getting close to anything like on a walkway that has an edging. Product is like wait and easy to use just would like it to edge better!
27 mei 2026
Antwoord van Shop Joe
Dear Christine,
Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive experience with our customer service representative and that you found the trimmer lightweight and easy to use.
We also appreciate your comments regarding the performance of the blade system when trimming near walkways and edges. Customer feedback is invaluable to us, and we will be sure to share your experience with the appropriate teams as we continue to improve our products.
Thank you again for your support and for choosing Sun Joe.
Antwoord van Shop Joe
Hello Julia,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or communication we aim to provide.
We understand your concern regarding not receiving a response about replacement spools/strings for your string trimmer. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
Customer service is not responsive. I am still trying to get the correct…
I am still trying to get the correct warranty part after emails and texts honestly call. I was on hold iver 30 minutes waiting for customer service representative. I sent all requested information and follow up email but no response. Very frustrated due to non-responsiveness of customer service.
25 maart 2026
Antwoord van Shop Joe
Dear John,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the delays in communication, long hold times, and lack of response after submitting the required information. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
No replacement blades
You have a product but do not have the replacement blades for it. Trimmer/Edger is only one year old.
28 mei 2026
Antwoord van Shop Joe
Hello Patricia,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concern regarding the availability of replacement blades for your trimmer/edger. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
I asked about the gun and wand nobody…
I asked about the gun and wand nobody has gotten back to me and I couldn't find parts for my pressure washer model.
I bought a new pressure washer from another company.
28 mei 2026
Antwoord van Shop Joe
Hello Daniel,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concern regarding the lack of response to your inquiry and the difficulty in locating the parts for your pressure washer model. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
The product is great but the customer…
The product is great but the customer service is horrible. The box our dethatcher came in was missing a piece. The number for customer service directed me to an online portal. I completed the service request and got confirmation it went through. There was nothing else from them for 3 weeks so I tried the customer service number again. I went round and round in circles between a chat that repeatedly disconnected and hours of being on hold with an actual customer service rep. She was great but “the warranty” somehow didn’t cover pieces missing from the original packaging so they wanted to sell me the piece for 5x what I ended up getting it for on Amazon.
Again, the product is awesome but the customer service is horrible!
27 mei 2026
Antwoord van Shop Joe
Hello Dissao,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the missing part and the difficulties you encountered with customer service and warranty support. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
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