Sofas & Stuff Reviews 5.228

I love my new sofa , fantastic service from start to finish. Abi in the Cheltenham branch for your wealth of knowledge & patience, the contact centre to confirm delivery slot & Alan & Duane for the safe delivery & assembly. I would highly recommend

The two delivery men were excellent. They let us know exactly when they would arrive. They were kind, considerate and efficient. We appreciated them taking all the packing material away and would thoroughly recommend them.

Arrived in time for Christmas and our sofa not only looks fantastic but also super comfy! Ellie and the team in Salisbury were super helpful and gave us a lot of time! The mattress is also proving to be a success. And the delivery team very efficient and very accommodating to moving an inch this way or that! Happy Christmas to you all.

The delivery team of Matt and Gary arrived on time having called in advance to confirm an arrival time. They quickly went about their business of moving from the truck to our house the sofa and chair. Polite, friendly and respectful they get a five star rating. Thank you all at sofas and stuff!!

Very happy with our new sofa. Aden and Gary arrived set everything up, cleared away all the packaging and explained the care plan. Very professional, thank you! Happy Christmas 🎄

A great team helping us choose the right sofa that worked for us. Very well made and extremely comfortable, nothing was to much trouble. The delivery team were very friendly and professional. Highly recommend this amazing company.

When I received my sofa there were a few quality issues, all sorted now.😁That's not my story this is....
The quality and experience I received from Sofa and Stuff customer service was exceptional. Firstly I spoke with Sophie who understood my concerns and endeavoured to help rectify them. Sophie is knowledgeable and so kind she reassured me that all my concerns would be sorted. There were a couple of hiccups along the way however I was kept updated. There were still a couple of things I was still unsure about so I was contacted by Hayley 😁. Every retailer needs a Hayley!!!! Hayley is brilliant she knows how to put your mind at ease, and also found solutions. I have never experienced a more positive, helpful and kind person. All of my worries and concerns were dealt with a honest, professional and sympathetic manner. As a side note the delivery men were brilliant they were without exception respectful of my home and professional. Thank you so much sofa and stuff, thank you Sophie and especially Hayley. Ps my sofa is lovely 👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾

Excellent service from start to finish. Right from this company really demonstrates that it cares about customer care and satisfaction. We had an access problem with the first attempt at delivery because the sofa was too long. They took it away again and within the hour I had a phone call from Hayley to say that logistics had come up with a solution and rescheduled the delivery for 2 days later. Gary and Manny arrived on time, expertly installed the sofa, removed packaging and gave us care tips. We are absolutely delighted with our furniture and so pleased to have dealt with such a reliable company.

Gary and Manny were amazing! We had a bit of a tight squeeze getting upstairs, but knowing the product, they were able to advise the best way to maneuver our mattress and we managed. Great communication from ordering to delivery. Very excited for our new bed 🙏🏻

Love our sofa, brilliant quality. Gary and Manny were great with the delivery, helping to manoeuvre the sofa carefully through the house.

Having spent far longer than I imagined, due entirely to the excellent number of designs available, finally settled on a 3 seater Alwinton sofa. next up was choosing the fabric and once again was spoilt for choice . A luxurious Osborne & Little won out in the end . although not essential there was the opportunity for pre Christmas delivery which I was only to happy to accept. I was offered a sample of the material , to be sent to me , in order to help with choosing cushions, however, and this was the only disappointment in the whole process, having not received this after two weeks I had to call and ask again, it was sent very soon after my reminder.
A phone call on Wednesday , let me know my sofa was in and would be delivered on the Friday , on the day prior to delivery I got a 2 hour time slot as well.
Aden & Garry arrived promptly , having also called ahead when about 30 mins out . Delivery was very efficient and tidy, all packaing was cleared and removed with my asking, sofa set up along with a couple of useful bits of advise on stain guard protocols and plumping cushions when required,
all in all a pleasurable experience.
If you want to " go cheap " then Sofas & Stuff are probably not for you, but if you want quality with excellent customer service, then they are a great option.

From start to finish, Sofas & Stuff have been great. Paola in the St Albans store was so helpful and friendly and the turnaround time to get the sofa before Christmas was quicker than I expected. Nathan and Bylik put the sofa together, left no crumbs and gave me pointers on how best to maintain it. Friendly lads did a great job. The sofa its self is gorgeous. So happy with the purchase and refuse to move out of the corner section. Thank you.

Gary and Tyler were punctual, cheerful and meticulous. Our sofa and armchair were carefully positioned and checked and detailed instructions were given on what to do in the event of a stain. Top marks for courtesy and all-round helpfulness. Thank you, both.

Great delivery by Nathan and Bvlik - helped me put the sofa in the right place and were great with advice on sofa care etc

Thanks!

The service from Sofas and Stuff has been impeccable.
I ordered my sofa from Liberty at the Sutton Coldfield branch. She was extremely helpful from ordering swatches to arranging delivery.
The delivery went very smooth and the guy were very nice. And I love my new settee.
Thank you Sofas and Stuff
Di

This would have been a 5*review if the communication around delivery dates had been more proactive and expectations were managed better. Apart from that we can’t fault the service or product. A special shout out to Dan and Greg the delivery crew who were speedy, efficient, tidy and cheerful at 7.30 in the morning!

Ashley and her team at Sofa & Stuff, Tunbridge Wells, have made the whole experience of ordering sofas a very positive one. They were informed, went out of their way to organise samples and ultimately, helped me make decisions with ease. Thank you for all your professionalism and great products.

The process of choosing the sofa in the Eridge showroom was very thoughtful and patient. This therefore proved very helpful in choosing the most suitable sofa for us.

The delivery team of Jake and Dave were exceptional. They arrived early. The surplus unit was removed efficiently and they helped to move other furniture. The process of maintaining and protecting the new sofa was succinctly detailed to us.
Overall it was a very satisfying experience.

Excellent delivery service provided by Dave and Jake from Sofas and Stuff. Good communication and prompt. In addition, great care was taken when moving our new sofas into the house.

Our sofa and chair are magnificent - very happy! And Wendy in store was absolutely amazing in helping us to choose, so passionate and knowledgeable. Our delivery was great - Gary and Aden did a great job.
Our only area for improvement is that we did not know about the delivery until 24hrs before and were not given a times lot, only a date, and were then woken at 0700 exactly with a knock on the door which is a bit obscene given there was no warning of what time the delivery would arrive.
Overall though, excellent.