Fourth Delivery from this company. This time was two repaired faulty items which arrived initially on 17th October. Team today comprised Dave , Shane and Lewis on his first day. What a pleasure they w... Toon meer
Bedrijf heeft geantwoord
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Sofas just arrived and it is absolutely wonderful. Nick and all the team at the Henley on Thames store were just brilliant, every step from selection to ordering to delivery by Gary and Stuart was sea... Toon meer
We visited the Tunbridge Wells showroom to pick our sofa and all of the staff there were wonderful and very patient with us when it came to choosing our sofa. It has arrived today and it is perfect!... Toon meer
Ordered a Pugin sofa which looks lovely in my living room. It’s quite a substantial piece of furniture. The guys who delivered it, Shane and Gary were professional, respectful and mindful of other f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- Beddenwinkel
- Slaapkamermeubilair winkel
- Meubelmakerij
- Woonkamermeubilairwinkel
- Zitbankenwinkel
Geschreven door het bedrijf
Express your personality with a truly unique piece that is handcrafted in Britain using traditional techniques and finished in the your choice of fabric. We don’t just stop there, we tailor our sofas to your choice of filling, seat depth and foot design. Visit your nearest showroom and design a sofa, bed or mattress that’s tailored to you.
Contactgegevens
The Dairy, RH20 1ER, Fittleworth, Verenigd Koninkrijk
- 01798 300353
- support@sofasandstuff.com
- www.sofasandstuff.com
4,8
Uitstekend
5K reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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FANTASTIC CUSTOMER SERVICE
Sadly we had a couple of issues with our Sofa but I must say without any hesitation the help and support from customer services especially the lovely Hayley was exceptional from the very start.
It is very rare to find Customer Support that goes above and beyond to help solve the problem.
The situation was resolved and I would like to thank Customer services especially for making it an easy , helpful experience. THANK YOU
They deserve a Bonus if any of the people holding the purse strings reads this review !!
9 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, S A Gregory.
Thank you so much for your thoughtful review.
We’re sorry to hear there were a couple of issues with your sofa, but we’re absolutely delighted that Hayley and our Customer Support team were able to step in and provide such exceptional service. It’s wonderful to know they made the process smooth, helpful, and easy for you.
Your recognition of their efforts truly means a great deal to us – we’ll be sure to pass on your lovely comments.
Thank you again for taking the time to share your experience.
Warmest thanks,
Sofas and Stuff
Customer service brilliant! fantastic company!
We ordered a sofa from the Leeds showroom. From our first visit Nick and his team were very helpful and provided great advice regarding sofa choices and fabrics. They sent us digital images showing different fabrics on sofas within our room at home. When the sofa was delivered there were a few issues with it, however these were resolved in a courteous, friendly and professional manner by Hayley and her team in Customer Support. We would not hesitate to recommend Sofas and Stuff and will be buying from them again! 😊
30 maart 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Marc.
Thank you so much for your wonderful review.
We’re absolutely delighted to hear about your experience, from your visit to our Leeds showroom with Nick and the team, right through to the support you received from Hayley and our Customer Support team. It’s fantastic to know that the fabric visuals helped bring your ideas to life and that any issues were resolved quickly and professionally.
Your kind words and recommendation truly mean a lot to us, and we’re so pleased to hear you’ll be returning in the future.
Warmest thanks,
Sofas and Stuff
Brilliant experience
Brilliant experience from start to finish. Caitlin at the Battersea location was incredibly helpful & patient. Our armchair & footstool were ready within about 2 months and the delivery process was smooth — great communication, on-time and the delivery team (Martyn & Jakob) were fantastic. We love our new armchair, thank you!
10 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Ams.
Thank you so much for your wonderful feedback.
We’re thrilled to hear that you had a brilliant experience from start to finish. Caitlin will be delighted to know her helpful and patient approach made such a difference during your visit to our Battersea showroom.
It’s also great to hear that everything ran smoothly with your delivery - Martyn and Jakob will really appreciate your kind words about their service and care.
Most importantly, we’re so pleased that you love your new armchair and footstool. We hope they bring you comfort and enjoyment for many years to come.
Warm regards,
Sofas and Stuff
Bought two sofas from Tunbridge wells
Bought two sofas from Tunbridge wells.
Delivery communication excellent and beautiful care of the sofas and positioning in the house. Super friendly and was 6.45 am! Thanks to David and Shane.
10 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Clare.
Thank you so much for your lovely review.
We’re delighted to hear that your delivery experience went so smoothly and that our team took such great care with your new sofas.
David and Shane will be especially pleased to know their friendliness and attention to detail made a positive impression - even at 6:45am.
We hope you’re enjoying your new sofas and that they bring you comfort for many years to come.
Warm regards,
Sofas and Stuff
We love our new sofas
We love our new sofas! The service we received from start to end has been professional, not pushy or judgmental and we all felt we were able to make an informed decision. We received fabric samples promptly and upon returning to the shop in Henley were greeted by knowledgeable and friendly staff. We also used the measuring service to ensure our sofas would fit . The delivery was in the timeframe given and so far we have been very happy with our sofas.
1 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Alka.
Thank you so much for your kind words - we’re absolutely delighted to hear how much you love your new sofas.
It’s wonderful to know that you felt supported throughout your journey with us, from choosing fabrics to making confident decisions without any pressure. We’re especially pleased that the measuring service and fabric samples helped make the process smooth and reassuring for you.
Our team in Henley will be thrilled to hear your feedback about their friendly and knowledgeable service, and we’re glad delivery met your expectations too.
We hope your sofas continue to bring you comfort and enjoyment for many years to come.
Warm regards,
Sofas and Stuff
David and Shane have just delivered and…
David and Shane have just delivered and fitted new seat cushions and footstool. Great guys. Arrived spot on time. Explained how to maintain cushions and how the stain guard guarantee works. Fantastic service.
10 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good afternoon.
Thank you so much for your lovely feedback.
We’re delighted to hear that David and Shane provided such fantastic service - arriving right on time and taking the time to explain everything clearly, from cushion care to the stain guard guarantee.
We’ll be sure to pass on your kind words to them - they’ll really appreciate it.
Warmest thanks,
Sofas and Stuff
Really disappointed with Sofas and Stuff
As a high end furniture retailer I expected exemplary service however from first visiting the Cheltenham store in January to finally receiving my new sofa yesterday, the experience has been extremely disappointing.
Staff in the Cheltenham store were poorly trained and unprofessional and not able to offer the “design experience” promised on the website. Mistakes were made during the order process leading to me being overcharged. I felt I could no longer have confidence in the Cheltenham Branch so went to the Stroud branch instead. My experience here was much more what I had expected so I placed my order and was told to expect delivery in mid March. When I had heard nothing by 24/3 I chased to be told there was a delay on my order so delivery wouldn’t take place until 8/4. Rather than simply put a bad review online, I took the time to write to the Director about my experience and requested a refund of my delivery charge as an apology. Instead I have just received a curt response with no apology or refund!
My sofa is lovely and the staff who delivered it were great but the service in the stores and from head office leaves much to be desired so I would not recommend shopping with this company.
9 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Elaine.
Thank you for your feedback, we’re sorry to hear that parts of your experience did not meet expectations, particularly around communication. This is not the standard we aim to deliver.
We’re pleased that you’re happy with your sofa and that the delivery itself went well, and we appreciate you taking the time to share your comments.
Sincerely,
Sofas and Stuff
Very helpful customer service from…
Very helpful customer service from showroom right through to despatch admin and delivery. Delighted with my two Rye sofas which are the ideal small size for my room but are big enough to lie down on full stretch! Sofas and stuff went the extra mile helping me choose fabric, being very understanding when my father died just as my sofas were to be delivered and delayed delivery for me for several weeks and when delivered Martyn and Jake were lovely too, even taking their shoes off at the front door. Can thoroughly recommend Sofas and Stuff.
8 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good Afternoon, Susan.
Thank you so much for your kind and thoughtful review.
We’re truly sorry to hear about your loss, and we’re glad we could support you by making things a little easier during such a difficult time. Your words mean a great deal to us.
It’s wonderful to hear that you’re delighted with your Rye sofas - they sound like the perfect fit for your space. We’re also so pleased that the team could help you choose the right fabric and that everything from showroom to delivery felt supportive and seamless.
Martyn and Jake will be especially touched by your kind mention - we’ll be sure to pass it on to them.
Thank you again for your recommendation and for choosing us.
Warmest thanks,
Sofas and Stuff
Excellent …
In store team in Henley (Alicia) was extremely helpful, knowledgable and patient! Options were fully explained. Alicia and other Henley store colleagues were helpful and prompt in addressing telephone and email queries around the time of placing the order.
Lead time from order to delivery was quite long (2 months) but was completely in line with expectations and estimates we were given at the time of order. This timeline seems reasonable for a ‘built to order’ product.
Delivery worked out well. Delivery date was easy to book, good communication about delivery arrangements and a time-slot given the day before. Delivery team (Gary and Stuart) was great. They let us know when they were 30mins away and arrived within the communicated time-slot. Gary and Stuart were helpful, friendly and very respectful of our property and new sofa. They remained good humoured despite our access (narrow door and hall) not being the easiest!
Sofa was pricey but reflected in the quality, which is excellent. We are very happy with our new sofa and the service we received.
8 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Hannah.
Thank you so much for your detailed and thoughtful feedback. We’re delighted to hear that Alicia and the Henley team were so helpful and supportive throughout your order, and that Gary and Stuart provided such a smooth and professional delivery experience - even with tricky access.
We’re also really pleased to hear you’re happy with the quality of your new sofa and the overall service you received.
We truly appreciate you taking the time to share your experience.
Kind regards,
Sofas & Stuff
Great company to deal with
Great service from initial order to delivery. Martyn and Jake delivered on time, set everything up with minimal fuss. We are really happy with everything. Thank you Sofas and Stuff!
8 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Jeremy.
Thank you so much for your kind feedback. We’re delighted to hear that you had a great experience from your initial order right through to delivery, and that Martyn and Jake ensured everything was set up smoothly and on time.
We really appreciate you taking the time to share your experience, and we’re so pleased you’re happy with everything.
Kind regards,
Sofas & Stuff
From the first time that I visited the…
From the first time that I visited the showroom at Frittleworth in Sussex, Suzanne could not have been more helpful. We had an excellent reception, and were given time to consider the options available to us over a coffee. Once we decided on the sofa that we wanted, Suzanne helped enormously in organising a visual to understand how it would look, and was on hand throughout the process until delivery. On the day of delivery, David and Shane were excellent and even with tricky access, ensured that the sofa got safely delivered to our room of choice. Once they had it up to the flat, they carefully unpacked and set the sofa up to showroom standard, explaining the care process. Even when there was a slight mistake on the cushions delivered, everyone was on hand to correct the issue in good time. I would highly recommend Sofas & Stuff to anyone looking for a high quality home furniture. We will be back for a bed soon!
2 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Cameron.
Thank you so much for your wonderful feedback. We’re delighted to hear that Suzanne was so helpful and supportive throughout your visit to our Fittleworth showroom and right through to delivery. It’s also great to know that David and Shane handled your delivery with such care and professionalism, even with tricky access.
We really appreciate you taking the time to share your experience and for your kind recommendation.
Kind regards,
Sofas & Stuff
An excellent company to deal with
From the moment we went to the store the service was exceptional. Kelly from the Bury St Edmunds store was professional, knowledgeable and friendly and was happy to spend time helping us to choose our furniture and fabrics. Delivery was today, exactly the time scale we were given. Communication from the team, David and Shane, was excellent and they arrived at the exact time promised. Shane and David positioned and unpacked the furniture with great care and consideration for our home. They were friendly and professional and a delight to work with. Thank you for a stressless time!! We are thrilled with our new sofa and chairs which are beautiful and of very high quality. Sofas and Stuff are an excellent company to deal with from start to finish and I would highly recommend them to everyone.
7 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Patricia.
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such an exceptional experience from your visit to our Bury St Edmunds store with Kelly, right through to the delivery by David and Shane. It’s great to know everything ran smoothly and that the team made the process stress-free and enjoyable for you.
We’re thrilled that you’re so happy with your new sofa and chairs, and we really appreciate your kind recommendation.
Kind regards,
Sofas & Stuff
Thanks to the Mere Green store
We have been delighted with the professional and personable service of Emily Kennedy at your Mere Green store. This, in addition to the quality of the merchandise, has made the buying of furniture a pleasurable experience. Thank you, from Claire and Geoff Bolton.
2 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Geoffrey.
Thank you so much for your kind words. We’re delighted to hear that Emily Kennedy at our Mere Green store provided such professional and personable service, and that you’ve been pleased with the quality of your furniture. It’s wonderful to know your experience has been so enjoyable.
We really appreciate you taking the time to share your feedback.
Kind regards,
Sofas & Stuff
Fantastic Service
Fantastic service by Lorraine at the Salisbury showroom, through to delivery by Gary and Stuart. Thank You.
2 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Roger.
Thank you so much for your lovely feedback! We’re delighted to hear you received fantastic service from Lorraine at our Salisbury showroom, and that Gary and Stuart provided a smooth and professional delivery.
We really appreciate you taking the time to share your experience.
Kind regards,
Sofas & Stuff
Salisbury Sofas & Stuff
From the showroom staff in Salisbury to our delivery men Garay and Stuart, everyone we delt with at Sofas & Stuff was knowledgeable and helpful. The delivery this morning was very straightforward and we are delighted with our new sofa.
2 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Samuel.
Thank you so much for your kind words. We’re delighted to hear that everyone you dealt with, from our Salisbury showroom team through to Gary and Stuart on delivery, provided such helpful and knowledgeable service. It’s great to know the delivery went smoothly and that you’re so pleased with your new sofa.
We really appreciate you taking the time to share your experience and for your recommendation.
Kind regards,
Sofas & Stuff
Sofas and stuff Chelsea
We visited the Chelsea store and Bunny gave us a lot of time to browse and ask questions. She has a lot of knowledge and patience!
In spite of ordering endless swatches we managed to order a sofa that looked too dark in situ!
As it was custom made, we could only get a partial refund towards another choice, but I am pleased to say the replacement looks great and is of solid quality.
The delivery team (Gary,Stu,Davy) were very careful and gave a great tip on how to plump the cushions!
We had a great experience with Sofas and Stuff and we certainly would recommend them.
1 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, RM.
Thank you so much for sharing your experience. We’re delighted to hear that Bunny was able to support you so well during your visit to our Chelsea store, and that you’re pleased with your replacement sofa. It’s also great to know that Gary, Stu, and Davy took such care during delivery and were able to share some helpful tips.
We really appreciate your kind recommendation and your support.
Kind regards,
Sofas & Stuff
New sofas
Great customer service from start to finish.
Great quality sofas.
Thank you to Gabi, Jake and Martyn.
1 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Zoe.
Thank you so much for your lovely feedback. We’re delighted to hear you’re happy with both our service and the quality of your sofas. We’ll be sure to pass your thanks on to Gabi, Jake, and Martyn.
Kind regards,
Sofas & Stuff
A great experience from start to…
A great experience from start to finish. Staff in Shop went over and above in helping us choose our furniture. Delivery drivers Martyn and Jake were friendly and helpful and seemed very happy in their work which reflects on the company.
1 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Jo.
Thank you so much for your kind words. We’re delighted to hear you had such a great experience from start to finish, and that our in-store team were able to help you find the perfect furniture. It’s also wonderful to hear that Martyn and Jake delivered everything in such a friendly and positive way.
We really appreciate your feedback and support.
Kind regards,
Sofas & Stuff
Lovely chair
Lovely chair, fabric. As I had hoped it would be. Delivery guys Gary and Stuart brilliant. Helpful friendly. All done very quickly and carefully.
1 april 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Mary.
Thank you for your lovely feedback. We’re so pleased to hear you’re happy with your chair and fabric, and that Gary and Stuart provided such friendly, careful service during delivery.
We really appreciate you taking the time to share your experience.
Kind regards,
Sofas & Stuff
Excellent customer service as always
Excellent customer service as always, professionally and attentively delivered by David and Shane - thank you so much, hugely appreciated
31 maart 2026
Review zonder uitnodiging
Antwoord van Sofas & Stuff
Good morning, Bryony.
Thank you so much for your kind words. We’re delighted to hear you received excellent customer service and that David and Shane delivered everything so professionally and attentively.
We really appreciate your continued support – it means a lot to us.
Kind regards,
Sofas & Stuff
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