SoftSys Hosting Reviews 

I have been a client of SoftSys Hosting for over 10 years, and once again they proved why I continue to trust them with our infrastructure.

Recently, we faced a critical filesystem issue that required hypervisor-level intervention and an offline repair in a rescue environment. The technical support team handled the entire situation with outstanding professionalism—taking a full backup first, following our technical requirements precisely, and getting our production environment back online quickly and safely.

Finding a hosting provider with this level of stability, prompt communication, and technical readiness is rare. Thank you to the entire SoftSys team for more than a decade of excellent service and partnership!

I'm not a web dev, hell I'm not even in IT but I've spent the lat 10 years or so self teaching/running an eCommerce site that works out pretty well for the most part.

Now and then, I either break said site or decide to just rebuild it because it looks a bit old and that's when I've had a good experiance with Soft sys.

It doesn't matter what time I message or even day for that matter, but it's always the same guy that messages back - Brad Hack and solves whatever dumb problem I've caused myself with minimum fuss no matter how many times I message back.

I've had around 3 hosting companies over the years, but none were as good

We have been with softsys for over 15 years and our experience with is nothing but excellent. We are very happy with softsys and their support. They always respond within minutes no matter what time of day we email them. Great Support and Team.

Prompt and professional support.

Great, quick service!

We hosted both a virtual server and a physical server with SoftSys for the last 7 years. Uptime was phenomenal with both servers. When there were rare issues SoftSys was quick to get someone to investigate very quickly and get us back online with very short down time. Couldn't be happier with the customer service experience.

These guys are amazing and always go above and beyond to help us out. Highly recommend!

Softsys customer service always awesome. They quickly respond and address issues. We are non profit org and have been windows shared hosting with them from almost for 8+ years now. Customer service response is the main factor for us to stay this long apart from cost savings options

SoftSys is an excellent company. They are very quick with resolving the tickets we submit, and they always know/recommend the best solution to our problems.

SoftSys Support responds and fixes issues immediately. They are a valuable resource for our website, marketing team, and company as a whole.

The support that they provide is top notch and the team always goes the extra mile to help. They are knowledgeable in all aspects of technology and are able to come up with solutions. The response time is also very good!

We have been using SoftSys for years and are very happy with our up time and especially the customer support. More than once we have had an urgent need for technical support and SoftSys has always helped right away.

Total waste of time. Order rejected as "high risk" with absolutely no effort to alleviate their concerns. Instead, got a rejection with an entitled "good luck with your new host". The response funny enough was from Ruchir Shastri, who appears to be the Founder/President of the company. Seems like I dodged bullet with this one based on the other reviews.

After canceling all services and selling the company. Softsys kept the server going for over 2 years. When I finally found the charge was still happening. They offered no help in shutting the service off or disconnecting my payment. Tried telling them that the server hasn't been used in years. They show me a screenshot of .4mb download per day and tell me that it is "very much in use". Yeah by updates. This site is a bunch of crooks.

I am pretty satisfied customer for last 7-8 years now. Very fast and prompt service!

I am very grateful for the support provided, the response times and especially the support from brad

I've had a VPS on here for like five years now. The uptime is excellent, support is great (I'm on the "expert" support mode, so really just reach out to them if my VPS is frozen, which is pretty rare). There's thousands of VPS providers on the internet, this is one of the exceptional ones with a great cost:performance value.

Fast and complete service and support! I've had very minor issues, mostly things that I could've done myself but just couldn't. I'd send in a low priority ticket and in less than an hour, I'd have not only a response, but the problem completely sorted! And I'd also learn something too! Highly recommend!

I have been with SoftSys Hosting for many years and they provide excellent hosting service as well as customer support. I would highly recommend SoftSys if you are looking for an affordable hosting service.

Let me open by stating I use their low tier cheap offerings. This tier has been reliable, and trustworthy. Great general purpose offerings at an excellent price. Support at this level is absolutely astounding. I recommend them to all my entry level associates. When I need higher tier services they will be high on my list simply because of support and the overall great experience with thier inexpensive products.