soundrink.com Reviews 

Very disorganized from start to finish. The VIP meet and greet staff arrived late and never coordinated with the venue, so no one there knew what was happening or who we were supposed to wait for. There was no sign or indication at the meet-up area, so it constantly felt like we were in the wrong place. Venue staff couldn’t help because the VIP upgrade was separate from the main ticket, and they wouldn’t let us in.

The actual meet and greet was of saying hi to the band with quick photo taking.

Some of the merch promised in the VIP package were missing and there was no compensation for not receiving the photos taken by a ‘professional’ photographer. Customer service only replies that they were also still waiting on updates with no real update or 'solution'.

Overall, an awful experience and would not purchase again.

Awesome Team,very friendly and patience!!!They even solved a mistake i Made!!!Always a pleasure to work with them!!!

Made a mistake booking a VIP event. Booked it for Germany instead of Scotland. Customer services got back to me straight away and sorted the problem immediately. They were very quick, professional and extremely helpful. Very polite emails considering the mistake I made😂. I think the company was fantastic!

I accidentally purchased the wrong VIP ticket and extremely swiftly their customer service emailed me back with a BRAND NEW FIXED VIP pass for me. I was freaking out about it and they were absolutely amazing. Thank you so much?

This company still hasn’t refunded me for a package following a canceled concert. No replies to emails — this is not serious or professional.

Suddenly, a ray of hope: I receive an email from Trustpilot encouraging me to provide my purchase reference, at Soundrink’s request. Of course, I provide it immediately… and then nothing. Absolute silence.

At the same time, more than 15 reviews — all positive — are posted within a few days, whereas over the past 3 years the page averaged about one review every two months, always very negative.

These scammers, on top of being dishonest with their customers, also manipulate reviews. ZERO ZERO ZERO

Excellent customer service! They responded to my email almost immediately and were able to add on meet and greet upgrades to my tickets. They were very nice and could tell they actually wanted to help me out

Accidentally purchased more tickets than needed. They were very prompt and professional and had my refund in no time.

I received the opportunity to purchase August Burns Red tickets in a pre-sale, and for some reason I had never received an email confirmation (spoiler, turns out my gmail was used and not my usual one. I think this must have been my phone's autocomplete that I neglected to verify). I saw the payment go through but 0 tickets and 0 orders in my Sound Rink account were displayed, and I panicked, not sure if the tickets were really purchased for me, and got 2 more with Ticketmaster the following day. I really did not want to miss the show. But now I had 4 tickets, when I only really needed 2. After contacting Sound Rink, they advised me of the email mix-up and that my tickets were in fact secured. I asked for a refund for the ones purchased with them, and they were able to make an exception and allow the refund for my case (usually there are certain limitations for pre-sale). I honestly appreciate the service for this situation! Tickets, in general, are not cheap anymore, so I am glad they were able to help me out on this. I had an overall great experience.

Due to not paying attention to what page I was redirected to when purchasing two M&G VIP upgrades for Slaughter to Prevail in Las Vegas, I accidentally bought the Los Angeles show upgrade, for $770. I noticed soon after when i added them to my Apple wallet and started to freak out. After reading the FAQ that they don't do refunds for this reason, I was about to jump off a bridge, but emailed their customer support, pleading for them to help me. After about 10 minutes I got a new set of tickets e-mailed to me, unprompted, after which the CS Rep replied to let me know they switched the upgrades for the proper venue and I'm good to go! That was the most unexpected, prompt, and helpful thing a CS rep has ever done for me! Fixing the issue before replying is absolutely incredible! No hassles, no issues, no problems! 11/10 Customer service, it doesn't get better than that.

Excellent customer service. I emailed their general customer service about a ticket upgrade issue I was having, and they were super prompt, professional, and helpful. The event was the next day, so this was super important to me. They were answering emails after hours, often within minutes. Outstanding!

First off let me say, nothing has been going well or right for me this year, it’s been bullshit after bullshit and hasn’t been a good year at all.
My show was coming up, received the confirmation email and noticed something was off. I was mistaken and thought I had purchased a M&G package, but was told I had purchased a Ticketless Upgrade, that they unfortunately don’t come with a GA ticket. On top of that, the event was sold out, so I couldn’t even get into see the band.
So I snapped and went off on them, however, they were still super kind with their responses and even helped me transfer my order to a location that still had GA tickets left, so I could attend the show.

I really appreciate all their help, they didn’t have to, but they did. That shows great customer service, support and deserves a shout out.

They were really nice and helped me with everything really fast. Best customer service ever. I contacted them regarding the INK concert in Hamburg and they were very helpful.

Super fast and helpful communication. I received a reply within 5 minutes. My question was answered easily and without any hassle. Definitely 5 stars.

Fast response times and clear communication from the customer service team. All in all, very pleased with the experience!

I have bought so many tickets vip and general admission through the site over the years and have had great experiences! Customer service is so quick to get back with answers and to help solve the problems I was having with great service. Thanks again!

Great service and fast answers. Never a problem and they do as they promise. You can count on Soundrink.

I made an error on my original purchase and their customer service team responded to my email in minutes! Within half an hour all my issues were solved and they had sent a pdf I didn't originally have! Amazing!

I have purchased a lot of VIP tickets from this company and never had any issues. I recently bought tickets during a pre-sale for a band that then released VIP tickets seperately through another vendor. When I reached out to customer service, they were quick to respond and were super helpful in helping me get a refund. When the ticket information did change, they did a good job fully refunding the VIP experience part of the package and then when I asked for a full refund for the admission tickets that were linked to the package I had bought. This is one of my favorite places to buy VIP packages for my favorite band and are always super transparent and helpful for whenever I have needed to reach out to them.