Had a fantastic experience with this company honestly Sharon and Sarah are amazing ladies, so helpful and friendly from start to end of transaction, their level of customer service received is beyond,... Toon meer
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Lees wat reviewers zeggen
One of the few companies with high grade (select) and thick wear layer (6mm) oak wood flooring. Extremely competitive prices. Top marks for customer service. Sent out samples quickly (arriving next da... Toon meer
Absolutely amazing customer service. I got a few samples from them to choose which laminate flooring to get, quality felt amazing and prices unbeatable. Sharon was really responsive over phone calls a... Toon meer
Sharon was incredibly helpful. As someone who has never purchased flooring before I couldn't have asked for a better experience. Sharon was always happy to take my calls, patient whilst she waited for... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2007 – Source Wood Floors We supply a wide range of quality flooring for residential and commercial projects across the UK. Our range includes engineered wood, solid wood, laminate and LVT flooring, with options to suit a variety of styles, budgets and requirements. We can send flooring samples directly to customers nationwide, helping you choose the right flooring with confidence. If you’re local to us, you’re also welcome to visit our showroom and view our flooring options in person. We pride ourselves on providing quality products, competitive prices and friendly, helpful service to our customers.
Committed to providing quality flooring
Honest advice and friendly customer service
At Source Wood Floors, we are committed to providing quality flooring, honest advice and friendly customer service.
We offer flooring samples to help customers make the right choice before ordering, and we are always happy to answer questions and provide guidance.
We take care to ensure orders are supplied correctly and delivered safely. If there is a genuine issue with your flooring or delivery, our team is here to help and will work with you to find a suitable solution.
Contactgegevens
Unit 9 & 10 Diss Business Centre, Dark Lane, Scole, Nr Diss, Norfolk, IP21 4HD, Verenigd Koninkrijk
- 01379642843
- orders@sourcewoodfloors.co.uk
- www.sourcewoodfloors.co.uk
4,9
Uitstekend
1K reviews
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Avoid still no refund after 1 week
This was a hard one to review until they said they would take a week to refund. I cannot recommend and would suggest avoid this company.
Order on 8/2/23 - 1500 wood flooring
Phoned next morning to confirm they received. Sharon was great and helped organise quick delivery. She even substituted the original order with bigger size to get it quickly.
14/2
Delivery day. Receive phone call and email that delivery truck broken down. Rescheduled for a couple of days later.
17/2
Second delivery day
No arrival by 4pm. Phone Sharon who gets on the case and get phone call from transport company. They cancelled the delivery at 1pm and even he doesn’t know why. I suspect because it is fri afternoon! Rescheduled for mon.
Mon 20/2
Delivery does not arrive by 12. Phone calls and it is definitely scheduled for 2-4pm. It finally arrives near 5pm. It is kerbside delivery with a large pallet with the flooring wrapped up. Not sure if they are in boxes or free. Before unloading I take photos and it is not the same colour as ordered. Paperwork does not say anything about the order just my name spelled incorrectly. I refuse order and send the photo to the company. Sharon agrees that it is the wrong colour.
Then I get an email stating that it was the right colour but the flooring was put upside down and that’s why I could not see it!! How can I check if it’s upside down with no contents info?
I asked for refund 3 times and finally after raising an issue through PayPal they agreed.
23/2
Still no refund and no flooring. I cannot order more as I need the refund to order it.
PS I have now found new flooring at a much better price but still no refund.
Now been told will take 7 days to get refund. Unacceptable. I have reduced down to 1 star. I was giving them benefit of doubt previously.
8 februari 2023
Antwoord van Source Wood Floors
Hi Perbinder,
First of all, I’d like to apologise again for the absolute nightmare you had with the delivery of your flooring. These were third party couriers and whilst I chased them and kept you updated every step of the way they still let us down. I would like to thank you for being so patient and understanding at the time.
When your delivery finally arrived late on Monday you called me straight away to say it was the incorrect floor, I asked you to email me a picture so I could check the floor and take this up with the manufacturers. Once I had the picture, I could see straight away it was the underside of the board and in fact was the correct flooring. I tried calling you several times so you could check the flooring whilst the driver was on site but you were unavailable, I then sent you an email to explain, hoping the driver had not already left. The boards in the boxes are not all packed finish side up and have a foam protective layer between them to protect the finish so you may not have seen the board colour without taking the plank out of the box. As it is a bespoke floor, finished in this country and not factory mass produced, the boxes are not labelled. Once you refused the flooring, a refund request was raised however, as stated in our terms and conditions, until the flooring has been returned to the manufacturer the flooring legally still belongs to you. These are the same terms as with any retail sale.
I completely understand your situation and please rest assured, I am working on this and as soon as I have confirmation from the manufacturers your refund will be fully processed - Paypal have given us until the 12th March but this will all be completed early next week for you.
Customer service is incredibly important to us and we like to think we deal with any issues in a timely manner. I am so sorry you felt the need to leave us a 1* review, it is incredibly frustrating when we are let down by couriers but ultimately you purchased from us and we are responsible for your order.
Sharon
Excellent customer service
Received excellent customer service from this company, ordered a sample of flooring which I received really quick and free! I only knew how to measure in ft so I emailed my measurements and they told me how much I needed and quoted me a price which was half the price of other websites for the same flooring, excellent delivery also. Would definitely recommend them to anyone.
7 februari 2023
Friendly accommodating good delivery
Friendly accommodating good delivery
Won't be laying until 1st week March, not checked all boards or scotia yet
6 februari 2023
Fast efficient service
26 januari 2023
Excellent experience
Customer service people were excellent. Large order delivered a long way without any issues. We love our choice!
Edit: We thought we had ordered too much (we didn't after all) and the staff were again extremely nice and helpful. Very excellent customer service, a pleasure to deal with.
9 januari 2023
First class service
First class service while placing my order. Speedy, professional and efficient.
13 december 2022
Great customer service and timely delivery
Great customer service and timely delivery.
20 december 2022
I don't usually write reviews but I…
I don't usually write reviews but I feel i really need to in this case to show my deep appreciation for the amazing customer service I have received from Source Wood Floors.
Sharon went out of her way to send me pictures of different types of wood as I was really pushed for time. She gave me a lot of advise and dedicated a lot of her time to make sure i would choose the right flooring and that I could get it in time for when I needed it.
Sharon knowledge, helpfulness and support made the whole process easy and stress free.
The quality of the wood I have received is so outstanding and it looks so good that even the carpenter who did the flooring was totally impressed and wants to buy the same for his own house!
12 december 2022
Review zonder uitnodiging
Sharon at Source Wood Floors-Excellent…
The service and help that I received from Sharon was excellent. I had a query which I asked a number of flooring companies about and Sharon at Source Wood Floors, was by far and away the best one I spoke to. I cannot recommend Sharon or Source Wood highly enough, excellent
13 december 2022
Review zonder uitnodiging
Very professional
An easy transaction and worked to ensure delivery was on a day that suited me.
21 november 2022
Genuine company who delivers
Used them for the 1st time.
What I got is what they showed me. This is important when buying wooden floors. Delivery time was good as well as customer assistant's.
4 december 2022
Fantastic customer service from Sharon
Fantastic customer service from Sharon! Quick response times and nothing was too much trouble. Thankyou Source Wood Floors!
24 november 2022
Review zonder uitnodiging
Highly Recommended
Great experience and very easy to order. The customer service team (Sarah and Sharon) were excellent and kept me informed all the way through. Fab prices too!
Would definitely use again.
8 november 2022
Spoke to a very helpful lady on the…
Spoke to a very helpful lady on the Thursday,the sample arrived in the post on the Friday. Spoke to the same lady that day to place an order which arrived on the following Tuesday. Excellent service.
1 november 2022
Review zonder uitnodiging
Cannot fault Source Wood's customer service
Absolutely cannot fault Source Wood Floors themselves, incredibly competent and helpful, very quick with updates and always willing to help. The products that were delivered directly from them arrived exactly on time and as described, unfortunately due to our location in Scotland a 3rd party courier caused a few issues with delivery dates for other products, but Sarah, our contact from Source Wood, was incredibly helpful throughout and got it sorted quickly. We'd definitely buy from Source Wood again.
20 oktober 2022
Quiet efficiency
Quiet efficiency, helpful on the telephone and delivered as expected and on time.
12 oktober 2022
Review zonder uitnodiging
Great service, local people
Super service. I probably could have hunted around and got a cheaper price but Source Wood Flooring had the product in stock and my order was delivered within a day or two of being placed, with updates along the way. What is more, I could talk to a friendly person who understood the details that I needed. And it was local. What is not to like. Great service. Thanks Sarah and Sharon
18 oktober 2022
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