Source Wood Floors Reviews 

When I called, I got the best customer service that I have received when getting DIY materials. Great advice, communication and quality of materials.

Fantastic service . Informative and very responsive to all our queries.
Huge range of samples to choose from .
Thank you Sarah and Sharon- we look forward to our floor installation

Very knowledgable, quick to respond and on the ball when it came to keeping me informed about deliveries - good value good quality product! Very happy and would highly recommend!

Sarah was very helpful and made the whole process very easy, work in construction and know how difficult some suppliers can be. thanks

Great customer service and competitively priced flooring. Really appreciate you sending samples to our customer to help with the decision making process.

Cracking company....Sharon and Sarah are a Joy to deal with - upfront honest and efficient. Products back up the A1 service.

I bought 14 packs of engineered oak flooring 14 mm thick 190 mm wide x 1900 mm long each pack containing supposidley 8 full planks at 2.88 square metres.. on fitting the floor the first 4 packs contained full boards. The remaining 10 packs contained cut boards varying between 650 mm , 950 mm and 1250 mm. They dont tell you on the boxes or any of the paperwork that there are any cut sizes. I ended up with 8 x 650mm supposed starter boards that are useless and other size supposed starter boards that are absolutely useless and wastefull. The manufacturer and Source Wood refused to replace or refund the rubbish they sent out. Only one starter board is required to fit a floor. All my staggered joints are run in line and fitted properly because I could tongue and groove the useless boards. DIY customers wont be able to do this. I managed to fit my floor without having to buy more and doing it right. There is no paperwork or notifacation on the boxes stating the packs contain cuts. One to avoid. Source Wood and manaufactures have a lot to learn and do not buy their goods!!!!

Great communication re order and delivery from both customer service and delivery driver .

Would recommend this company

I was contacted by your company and it was helpful to have an expert to help with my purchase. The delivery came earlier than expected and the driver was so helpful and friendly. Great service all round!

Engineered wood floor. Good product. Goes down well. Would have given 5 stars but asked delivery to be in a smaller wagon as very narrow lane. Came late in 12t lorry so had to rearrange delivery to another address which was a pain. Not company's fault as not their driver.

Incredible customer service from start to finish! From ordering samples, to my order arriving the customer service from Source Wood Floors was incredible. The lovely team checked in with me at each stage and even called to check my delivery arrived ok. They were really knowledgeable about the products and what might work in our home. Our new floorboards look beautiful and we can’t wait to lay them. Will be using them again next time I need something!

Brilliant service and products. Staff were fantastic throughout, really helpful and informative.

Great looking flooring really pleased. Company was very helpful. Will definitely use again

Well, what can I say? Both Sharon and Sara were so friendly, I felt that I had known them all my life! They were engaging and friendly, conversation with them about wood floors were boardering on romance! Now I don't know who to ask if they will become my wife? The problem is that I am already married! However, my wife knows nothing about wood floors! A further downside is that I am past my best at 72 years old... if only...

Great service in helping select our flooring, and keeping us informed on stock levels. Then when we did order, quick delivery, and an excellent product. Very happy all round.

We had the oiled solid oak flooring, and it's great.

Easy to order, spoke to Sharon in customer services for special order door bars, who was very knowledgeable and helpful.
Price was good compared to other retailers for the same product. Quick delivery. Very good customer support.
Would highly recommend.

Great service, prompt delivery.

Sharon was incredibly helpful. As someone who has never purchased flooring before I couldn't have asked for a better experience. Sharon was always happy to take my calls, patient whilst she waited for me to change my mind and make my decision, sent us several samples in next day delivery and deftly communicated that I may have got my order wrong (which I had!). Thanks Sharon and everyone at SFW. I'll be recommending you to all my friends and family.

A really first class company! I spent a long time deciding on where to source the engineered oak for my flat refurb & then a long time picking the floor. I was drawn to Source Wood Floors in part by their high Trustpilot rating - and it is very much deserved. Sarah & Sharon have been courteous, helpful, patient and friendly throughout (& gratefully no / none / nada hard sell or pushiness). The quality of the engineered oak I chose is excellent & when I had issues due to my installer (no connection to them) messing up, they were extremely very helpful. Recommended without hesitation !

This is the second time we’ve used Source Woods floods and we’ve had great service. Really helpful and efficient from the enquiry stage right through to delivery. I would happily use them again and recommend to others.
Many thanks!