South Staffs Water Reviews 

How can a company run by idiots this shower of shit company don’t listern
They say they send letters out
They even send red letters cause ya cancelled the direct debt 2 months
Any one know of a good ombudsman to make a serious complaint about these idiots
Ya all need ya p45s

On New Year's Day morning, I had no water in my taps. My relatives were visiting that afternoon, so I needed to fix the problem quickly. I contacted South Staffs Water Company, my water supplier. They asked me to check the stopcock in the house and the water inlet outside. I couldn't find any issues.

The company promised to send someone to investigate but warned that if it wasn't an external problem, I would need to call a plumber. Within an hour, a technician named Paul Smith arrived. He was very helpful and knowledgeable. Paul did everything he could to restore my water supply, and I'm glad he fixed it.

I'm very grateful to South Staffs Water Company and especially to Paul for their quick and helpful service in solving my water problem.

Company a joke take your money but not interested or willing to help anyone especially the vunrable.
I received a letter stating I owed them £45.05 I called them to ask why as I pay by dd the gentleman on the other end explained that they are now sending out debt letter from money owed to them before Covid yes that’s right Covid apparently they wasn’t allowed to send any debt remaining letters out because of Covid but now they are so be warned everyone the letters are coming whether you know anything about them or not my debt was from 2020 apparently I didn’t even know I owed them any money I have always paid by dd.
Also recently we had no water for over 13 hours as there was a burst main in our area (which these things happen ) my partner has Parkinson’s disease so it is crucial that we have water we had no contact from south staffs whatsoever on the day about bringing us water as he his down as priority. Asked the gentleman about that today and e did say that he his going to raise a complaint about that, it’s not just my family that was affected it all the other vunrable people out there that may not have family to help them

Letter received from a debt collector - spoke to SSW and they advised me that the DD had been cancelled over 12 months ago. Not the case as it’s still active on my bank and no letters regarding overdue bills were received. Requested to raise a complaint over three times to be told that i was not allowed to raise a complaint case and would “just have to pay”. To which I advised that I also work in the utility industry and I know the correct procedures and legal channels to follow, which is what I was doing before I would contact the Water Ombudsman - they then finally agreed that they’d raise a complaint. Can’t tell if they actually did or not so raised a separate enquiry through their online form .

Disgusting service from South Staffs!!

I moved out of a property i had lived in for 4 years. They told me what i had to pay and i paid it. I moved properties and a month later, get a letter saying i owed £1404.84 starting from a random increase in my reading from December 2023. I had no increase in my water usage, no leaks, and no idea the increase had occurred as i could not access my online account, as the website would never let me reset my password. I called them up to explain an error must have occured and they were pretty useless and stated i had to pay the money regardless and there is nothing that can be done because I had moved out. I am so disappointed. how do the thing me and my toddler who had no issues prior all of a sudden started using 125 pounds a month in water, that bill raising from 25 pounds a month. It is shocking and i plan to take it further.

UPDATE

I made a formal Complaint and in under a week, ssw have dealt with the situation and reduced the bill drastically, as it’s likely a leak caused the hike.

I

Moved out of Area 8 years ago then I get a bill from 10 years ago demanding £800.
Highly incompetent.
Call advisor tried there best but ultimately South Staffs Waters fault.
Disgusting from them, they wouldn't even discount the bill due their incompetence.

Again same thing. Just now they close water again without warning. Last time I was taking shower and today I started to cook and when I wanted to put water 🤷‍♂️ no water. They closed it again without any warning.

Still trying to sort out my water bill. 5 bills received so far (4 in one day). All have different figures on them and they make no sense at all. Sadly the complaints people don't seem to work Fridays and you can't talk to the CEO because he is too scared to actually talk to customers.

Tried to phone them today, so far I have been on the phone for 40 minutes and still no answer
Have they reduced their staff or just not answering????

Provided a £630 bill, we were worried for weeks about how we might pay this. How it's happened whilst paying a DD already.
Finally got an engineer out and even he was confused because the meter actually read under half of what was stated. His words being 'not sure how this has happened'. Can't fault the lady we spoke to on the phone and the engineer that attended however I think it's disgusting to cause stress over financials for a struggling family, when in reality the 'actual' reading is completely incorrect. Engineer attended Wednesday the 11th and the bill still hasn't been amended. I have requested to make a formal complaint. As this is not okay, if you are going to hand someone a bill make sure it's correct before handing to the consumer.

Absolutely disgusting company!! Shamas was not helpful and spoke to me in a disrespectful way. If you don’t send me letters how do I submit a reading!!!!!!! Now you’re going to estimate my bill, let me guess to suit yourselves so I end up paying more than what I’ve used!!

How on earth is this company & the people within it in control of our water supply, between them they thought It would be a good idea to turn off residents water on a scorching hot day, almost like it was done on purpose.

comunication and customer service is totaly rubish

My elderly parents in their 80’s have today received a bank statement where South Staffordshire Water have taken the incorrect amount out of their account £461.67. This left them short on paying other bills. I have today contacted them to ask why, and was told it’s the incorrect amount. I’ve requested a new bill and was told to call back once I’ve received this bill for a refund. Why am I having to call back for their mistakes, absolutely ridiculous. If you’ve overcharged a customer then you should refund them without having to call the business. If I had not brought this to their attention then, they would carry on overcharging customers.

This company is absolutely dreadful! Incompetent doesn't even go there. All these really bad reviews yet nothing is done. I am going to stop my direct debits which they have hiked up, without consulting me, even though the amount I currently pay more than covers my bill.
They don't know what customer service is!

I have had an ongoing complaint for 6 months, still not resolved and they have overcharged me; awful company and service,

Shockingly bad company!! From top to bottom! You have to wait an hour of more for someone to answer the phone!! When someone finally answers the phone they are very poor! They all need to be sent on a customer relations course! The app is shockingly bad!! Nothing is clear and nothing works ad it should!! I guarantee if we were allowed to swap water providers they would either change or lose all the customers! They are by far the worse public sector business I have ever had to deal with!

What a diabolical company!. Been on hold for ages over the last 2 days. No one can resolve an issue, Managers are "Not Available".
Got put through to the "VOX"? team who deal with customer complaints, but they don't pick up!!! Presume they have too many complaints for that team to handle.
If only we could choose our water companies like energy - SSW would be out of business.

I was about to write about my (bad) experience but I see little point now having read everyone else's. Looks like we are all in the same boat. The most frustrating bit: because it is a water supplier you can't even switch!

Their website is rubbish and I have constant issues trying to login to pay my bill, the app is also garbage and unhelpful worse than the website in fact. Tried phoning CS but just left on hold for ages.

Does this company want me to pay my bill or not?