Southern Cross Pet Insurance Reviews 

Like many other pet owners we were loyal to Southern Cross for many many years and today, upon receipt of the policy renewal documents, we were slammed with hundreds of dollars added to our elderly pet's policy, where as before we have always had 100% cover. Now co-payments, excesses, consults now viewed as an add-on, and increased premiums, etc etc have been added to our policy. Needless to say we are beyond disappointed and we are sorry to come to the conclusion that because Southern Cross are aware that our elderly pet will not be able to get cover with any other insurer, because of his age, they have decided to make a buck, as the saying goes, by adding all of these "extras" to the new policy. We now face some heartbreaking decisions that will need to be made.

This is a scam. Don't get Southern Cross Pet Insurance for you pets. They dont cover anything not even consultation fees to the vet yet they charge me money regularly over the course of the past 4 years. They only cover "accidents" but not all. Don't waste your money on it

Customer service is absolutely atrocious. You don't even get acknowledgement for lodging a claim until you contact them asking if they have received your claim. I only received the acknowledgement of my claim a week after lodgement when I followed up. No updates are provided and you're just sitting in the dark. They requested the medical history of my pet from the Vet and it was sent to me but there was no way of sending the history to them because the only way I could contact them was through the form on their website since the only email response I got from them was from a noreply email address. The staff are quite rude too and unhelpful. There's no support. It was a shocking experience considering how much premium they charge us. Would not recommend Southern Cross Pet Insurance.

They have the habit of denying claims on false pretexts. The most horrible company I have had to deal with

Total disappointment! I had premium insurance since the beginning, and when my dog had an allergy, they declined my claim as according to the vet notes he had some itchy feet. Come on! Pre-existing condition? Are you serious? In addition, I’d like to change the pet owner to myself instead of my partner, so they switched me to another policy with co-payments and full package pre-existing conditions. And at the end, I couldn’t return my existing policy. Unprofessional way to deal with clients… never-ever will recommend it.

We have had southern cross pet insurance since 2018 for our cats and then our dog. We had the better cover that gave no excess and no copay. In the last 12 months they have jacked up their prices and included excesses and co pays on plans that are now almost double the price.

Feel pretty disappointed being with them for 6 years and having the policy’s become more expensive to claim on and more expensive to pay for at the same time. To almost match our old plans the price went from $65 up to $125.

After 5 years with Southern Cross pet coverage and no payouts for our dog, we let the policy momentarily lapse in August- renewed in October.

The new policy had multiple NEW surprise pre-existing conditions added.
Needless to say SC have been dropped like a rock!