Spa Cycles Reviews 

Great price for a Carradice bag and free delivery. Order was processed within half a day and received the next day (sent by 24hr Royal Mail).

Couldn't be happier, above excellent service!

Fantastic customer service. I enquired about the stock levels of a single speed sprocket on their site, got a speedy reply, ordered some, despatched straight away, superfast service and delivery. Wish all bike shops were like this. Amazing service and will look to them for my cycling spares from now on.

Had been considering a new bicycle for some times and took the plunge with Spa Cycles.
After a few calls and emails with spreadsheeet exchange found the perfect combination and a lot cheaper than other companies who want 6 to 12 weeks for the build. Mine was with me within 2 weeks, perfectly wrapped.
I am in fact considering buying one for herself as they can supply xxs frames
The star if extremely knowledgeable and very friendly, nothing has ever been a problem, ask size being the the display area means you can realistically try the bike for size which is a definite bonus
Thank you Bob for your patience over the months of deciding

I received excellent service from Spa Cycles and wouldn't hesitate to recommend them.

I ordered a custom-built rear wheel, and although I was told it could take up to two weeks, it arrived within just a few days. The wheel was beautifully built and carefully packaged.

Before it was dispatched, I phoned to ask if they could fit the cassette for me. They were more than happy to do so and even offered to fit the tyre and inner tube as well, which I really appreciated.

Throughout the whole process, everyone I spoke to was friendly, helpful and knowledgeable. Nothing seemed too much trouble, and they made the whole experience straightforward and enjoyable.

Thank you to everyone at Spa Cycles for such excellent customer service. I'll certainly be happy to use them again.

John gave me excellent advice on the chainline for our 1983 Claud Butler and hey presto, bottom bracket arrived the following day. Why shop anywhere else! Thanks Team Spa

Normally I'd say no one gets 5 stars on principle but really there's nothing not to like here. I ordered a pair of Shimano brake calibers on Tuesday and they arrived today, two days later well packed and in perfect condition. The price was quite reasonable as well and good communication too. What more can you ask, definitely five stars and, no, I don't work there.

I have only used Spa Cycles a few times so far, mainly because their prices are very good. However, I recently had trouble with a leather saddle that I purchased from them. It was a saddle issue not a Spa Cycle issue. Nevertheless, their customer service was excellent they sorted the issue for me very quickly and sent me a new saddle. I would say they are a company to trust.

I bought a saddle from Spa Cycles that turned out not to be suitable. After emailing twice without receiving a reply, I called the store to arrange a return. The response I received over the phone was extremely hostile, with the person swearing at me and being dismissive. They stated it was “up to them” whether a refund would be issued.

I’ve spent thousands of pounds with Spa over the years, including on several bikes, and have always been satisfied — until now. Unfortunately, this experience was one of the worst I’ve had as a customer. As soon as there was a problem with an order, the customer service was unacceptable.

There are many other specialist bike shops that offer professional and respectful service, and I would recommend using them instead. I returned the saddle, and my bank refunded me directly. Sadly, I will not be using this company again.

Ordered a tyre in the wrong size, asked to cancel the order, expecting a refund, 4 5 days later still nothing, emails sent and he is refusing to send a refund, poor service, i do not recommend

Returned to a trusted store in Spa Cycles to upgrade a front wheel for my commuter bike.Online custom wheel build was simple to use,superb range of trusted high quality components.Wheel was built really quick and packaged across to Northern Ireland super fast. Absolute gem of a store. The highest quality wheels built with care and attention to detail.Thanks again Spa Cycles.Legends💪

I was just about to set out on a month long cycle tour of Albania and North Macedonia when it became evident that my old Dawes Super Galaxy bike was in desperate need of some urgent TLC.
Ben, one of Spa Cycles mechanics, worked on my steed and I am pleased to report that he got it riding like it was new out of the box despite it being a 28 year old!
Ben certainly knows his stuff and his attention to detail and general level of customer service was first class!
I will definitely be using this shop again in the future and will happily recommend it to my cycling friends.

Having ordered a custom made wheelset from Spa Cycles I was in need of some straightforward advice. They would not discuss this on the phone as they were too busy and despite multiple promises to the contrary have never replied to any email I have sent. I eventually gave up trying to contact them.

Brilliant customer service. Mistakenly ordered wrong part which arrived via rerurn of post. I returned it and was refunded two days later.

Excellent shop. Really good build of bike. Really like the reasonably priced titanium frame. Purchase more stuff since and all arrived in good time.

Faultless experience. Bought 2 tyres, great price, rapid delivery. Would recommend to anyone.

I only feel compelled to bother writing a review if the service is really abysmal, or utterly superb.
This is the latter.
I ordered four items, and to my surprise they arrived the following day with free delivery, all present and correct.
Nothing negative to say even if I tried.

It's a year since I purchases a Spa TI tourer. It has given nothing but great pleasure and fun. I have had not a single mechanical issue and have only changed to Noodles to an adjustable type. My only regret is I should have made the purchase long ago.
Service from Spa continues to be excellent.

S. W-Taylor

I bought a saddle online recently being confident it would suit me.When I received it I realised it would be too flexible for me. Spa cycles were able to accept my return and issued a refund, which I was very grateful for.

Great service, good price and a very fast delivery. Excellent.

That John bloke - see other reviews - apparently the owner - was very irritated when I enquired over the phone about whether a saddlebag QR system was in stock (it's an hour drive to the shop). I collected the item same day, but when went to fit it the wrong diameter clips had been supplied after explicitly stipulating large diameter clips! The person serving me said I hadn't asked for large diameter clips. No apology, nothing, treated me like as an irritation to his "busy" day. Will never use again, rude, arrogant with a bad attitude.