Sparta telecom Reviews 

342
•
TrustScore 2.5 uit 5

2,6

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Beoordeeld met 1 van de 5 sterren

Continually harassing my elderly mother and threatening her saying that she will lose her phoneline unless she switches suppliers to them. This is despite her being registered with the TPS and a compl... Toon meer

Beoordeeld met 1 van de 5 sterren

My brother had phone call from them claiming to be changing his landline and router to fibre optic. My brother was suspicious as he router is from Virgin and his landline talk talk. He hung up when th... Toon meer

Beoordeeld met 1 van de 5 sterren

Unfortunately, my dad fell for this scam. Stuck with them for a number of years and then my dad passed. I managed to change the account details to my mums as she has Alzheimers. This company left my m... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent! I had internet and phone services from Sparta Telecom for my shop for many years and encountered hardly any problems with either phone or internet.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Telefoonmaatschappij

Geschreven door het bedrijf

Using our high-performance broadband telecommunications infrastructure, we deliver industry-leading broadband service to home and business customer at the fastest broadband speeds available in the UK today. Coupled with our impeccable security and network reliability, the low prices for our broadband packages make them a truly irresistible proposition for our customers.


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

342 reviews

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2,6

Alle reviews

(342)

67 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent Service and Hassle-Free…

Excellent Service and Hassle-Free Replacement! I’m so happy with the service I received! The engineer fixed my washing machine quickly and efficiently. He was polite, professional, and really knew his stuff. I couldn’t be more pleased – my machine is working perfectly again. Highly recommend!

4 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This Telecom Co is a SCAM company

This Telecom Co is a SCAM company - they prey on older customers - they should be shut down
I have just discovered this scam on my brother-in law's (age 81) Bank Account for a fictious DD of £144.!! - which his bank have today reimbursed, thankfully

4 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Broadband Installation

Installation was prompt from time of request. Careful explanation given about the service. Customer Service very helpful and readily available to talk to over the phone for all queries and concerns, particularly valuable for someone with little IT experience. Always someone available to talk to instead of having to deal with concern on the Internet.

4 september 2024
Logo Sparta telecom

Antwoord van Sparta telecom

We would like to thank you for taking out time to share your feedback with us and for appreciating the efforts of our customer service. We at Sparta Telecom believe in providing quick, friendly, and easily accessible customer service to our customers. We will strive to continue to provide the best all round experience in future as well.
We also would like to thank you for being a loyal customer.

Beoordeeld met 1 van de 5 sterren

SCAMMERS WHO TARGET THE ELDERLY.

SCAMMERS WHO TARGET THE ELDERLY.
This company is also Reliable Appliance Repairs who harrass elderly vulnerable people with multiple unsolicited phone calls until they've confused them enough to hand over their bank details. Once they have the bank details Sparta Telecom then takes the money from the elderly persons account.
They have left my 85 year old Aunt confused, worried and frightened after continually harassing her with calls. They persuaded her to hand over her details telling her she had to pay to cancel a contract with them that she didn't even have. They've already taken money 2 times from her account before(in tears ) she told us what has happened. These scumbags are the lowest of the low and won't be getting another penny from my relative.
Reliable Appliance Repairs are also subject to an insolvency hearing by HMRC so seeing as this is the same company they will be liquidating soon and then starting the scam again under a different name.

Update: I've had an email that Sparta are requesting more details of my experience ( ref no etc) or they may not recognize my review as genuine. My review is genuine and Sparta know very well that they are processing direct debits for Reliable Appliance Repairs as it's the same person running both companies. It's also quite clear from my review that I have written this because of what they have done to my elderly relative. I will most definitely not giving you any of her details because she has been harassed enough by cold calls. She doesn't need a refund ( not that you'd give her a refund ) as I've reported this to her bank and they will reverse the direct debits and I'll be checking everything going out of her bank very closely to make sure it doesn't happen again. My purpose of this review is to warn others against this scam.

3 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam not worth any stars contact…

Scam not worth any stars contact elderly and vulnerable take money and won't refund

28 juli 2024
Review zonder uitnodiging
Logo Sparta telecom

Antwoord van Sparta telecom

We are sorry to know that you feel this way about us. We would like to assure you that we do not target elderly customers. We rather maintain a separate list of those who are deemed vulnerable because of their medical condition or age-related illness to ensure that they are given special care whenever they need it. For more information on how we care for our vulnerable customers we urge you to check our website.
Also, we just like any other reputed company in the UK, screen our records meticulously when processing them for payments to avoid wrong charging. However, if due to any error a charge has been taken wrongly, we aim to refund the money as soon as possible into the customer's account.

Beoordeeld met 5 van de 5 sterren

Great service and low prices

I was treated with respect and cancelling my dads account after he moved into a nursing home was so easy.
Fantastic customer service.
Thank you

On behalf of both my Dad and myself

27 augustus 2024
Review zonder uitnodiging
Logo Sparta telecom

Antwoord van Sparta telecom

We would like to thank you for taking out time to share your experience you had with our customer service and for appreciating their efforts to provide fast and easy solutions to our customers. We wish your dad good health.

Beoordeeld met 5 van de 5 sterren

Super company

I have been with Sparta Telecom for 6 years and they have always given excellent service,and sorted any problems...I would not change .
I WISH TO SEND A SPECIAL TNANK YOU TO ALEX WHO I HAVE ALWAYS SPOKE TO AND HE ALWAYS SORTS OUT EVERYTHING,,THANK YOU SO MUCH ALEX......

22 augustus 2024
Review zonder uitnodiging
Logo Sparta telecom

Antwoord van Sparta telecom

Thank you for being a loyal customer. We will share your appreciation with Alex and we know he will be delighted. We will strive to provide you with the best available service and customer experience in future as well.

Beoordeeld met 5 van de 5 sterren

MAMMA MIA RUSHDEN ( 9098 )

Your team is always kind and helpful.

20 augustus 2024
Review zonder uitnodiging
Logo Sparta telecom

Antwoord van Sparta telecom

Thank you for sharing your feedback and for appreciating our efforts in customer service.

Beoordeeld met 5 van de 5 sterren

Very helpful and supportive for my…

Very helpful and supportive for my mother telephone line when the telephone system was dead for last 3 days ago and I did called to the Sparta telecom support team and they have done extremely great job to booking engineers and to fix this problem on and on until it’s got fixed . Very sincerely and it’s with thier own cost too even though facult was found in the our premises. Very much appreciated their work.

19 augustus 2024
Review zonder uitnodiging
Logo Sparta telecom

Antwoord van Sparta telecom

Thank you for sharing your valuable feedback and showing your appreciation. We are sorry to know that your mother had to cope without a phone for 3 days as some faults are more complex and can take more than 2 working days for the engineers to resolve them. We are glad that the issue has been resolved with your satisfaction.

Beoordeeld met 1 van de 5 sterren

Absolute scammers

Absolute scammers. Do not deal with these. They abuse elderly vulnerable people and stole £144 from my dads account. Avoid at all costs.

15 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Affordable fast broadband

For me what matters is value for money, good service and speed of broadband and I’m happy to say I have got all 3 with this company since I switched my broadband 3 months ago. I was with BT where my wifi was slow and had issues in some rooms but this company provided me boosters and now I can say i have full fast broadband no matter which room I’m in my house.
Great product and service.

10 juli 2024
Review zonder uitnodiging
Logo Sparta telecom

Antwoord van Sparta telecom

Thank you for sharing your experience with us so far. We are glad to know that you are happy and satisfied with your service and your value to money package.

Beoordeeld met 5 van de 5 sterren

The customer service was top-notch

The customer service was top-notch, they resolved my problem right away and now I'm satisfied with the services provided by Sparta Telecom.

2 juli 2024
Review zonder uitnodiging
Logo Sparta telecom

Antwoord van Sparta telecom

Thank you for appreciating our efforts we give in to provide first call resolution to all our customers who call in. We will strive to continue to provide the same level of customer experience in future as well.

Beoordeeld met 5 van de 5 sterren

Since switching to Sparta Telecom

Since switching to Sparta Telecom, my internet connection has been reliable and fast now and I can’t imagine using any other supplier.

8 juli 2024
Review zonder uitnodiging
Logo Sparta telecom

Antwoord van Sparta telecom

Thank you for taking out time to share your feedback. We are delighted to know that you are satisfied with your service.

Beoordeeld met 5 van de 5 sterren

My ATA192 was not working and sparta…

My ATA192 was not working and sparta telecom has send a engineer for fix it and given free for it as an goodwill gesture seems very co-oprative and ambitious.

i recommend them for everyone its really very good telecom service provider to deal with.

5 juli 2024
Review zonder uitnodiging
Logo Sparta telecom

Antwoord van Sparta telecom

Thank you for your feedback and for appreciating our efforts in resolving the issue. We will strive to provide you the best possible customer experience in future as well.

Beoordeeld met 1 van de 5 sterren

I don't understand why would telecom…

I don't understand why would telecom company handle direct debits for another company that targets elderly. Until today I have never heard of this company but they all trade from the same address. When I called the bank to dispute direct debit, I got the address and the telephone number. £170 has been put back into the account where they took the money from. I will see if trading standards office or Which can investigate these companies . These kind of actions should be made criminal offence.
Update , I have had a request for further information but looking at the Companies house records it seems this company has only one person on books and not big turnover. Seems to have same surname as 1 person who is in charge of Reliable appliances repairs who uses this company for payment process. To me it looks like a scam . So won't give them any further information. I did ring them yesterday and if they just put me through to other company they are handling the DD for.

4 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Called me and informed me they were…

Called me and informed me they were taking over the telephone service for virgin media , tried to set up a debit from my bank for a one off annual payment.
I checked with virgin media ,they have now knowledge of them.
Just got a debit set up letter through my door ,told them ,I cancelled the attempted debit set up,and have no interest in paying £170 for nothing.

12 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Stealing hundreds of pounds from my elderly mother

This company has harrassed my elderly mother for a couple of years now. They are exploiting her age and her dementia and taking hundreds of pounds out of her bank account at a time. I have POA so I have fortunately caught these direct debits in time to stop them, but their tactics and behaviour is despicable. I don't know how they sleep at night.

28 mei 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Confused elderly friend

I care for a 95 year old friend who has had a contact for her landline with Sparta for years . When visiting the other day she handed me a letter from them . It said they had taken £492 as an advanced payment . I was shocked and asked her how as this possible , she couldn’t say , as she’s often get confused , but remembered they had called and asked her to pay two years up front and she agreed . She has accepted this as she’s not herself and can’t cope with these things . I find it hard to believe anyone could do this , it’s obviously not beneficial to her especially at her age . I really think the company should look into the practice of there sales staff , especially as there seem to be several cases very similar on this site .

10 mei 2024
Review zonder uitnodiging

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