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Beoordeeld met 5 van de 5 sterren

Prior to ordering the travel router (Netgear PR2000), I emailed customer services. They responded very quickly and with helpful answers. The item was dispatched on a Friday and arrived here the foll... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered (via ebay) a Coolink 80mm Quite Cooling Fan (SWIF2-80P) to replace a standard Dell Vostro 400 one. It was delivered in just 5 days, including a Bank Holiday weekend, so that was excellent. T... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered an XSPC RX120 radiator, but they sent me an EX120 instead. Shit happens, I guess. Everything except that little snafu has been excellent with fast replies from customer service (first... Toon meer

Beoordeeld met 4 van de 5 sterren

Hi, I have placed numerous orders recently and found neary everything I need. Website could be improved by having a save list for complex orders and info on when items not in stock will be avail... Toon meer

Bedrijfsgegevens

  1. Computers en accessoires winkel

Informatie afkomstig van verschillende externe bronnen

Specialtech.co.uk


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

75 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(75)

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Beoordeeld met 5 van de 5 sterren

Spot on customer service and excellent comms

I have been looking for a specific part urgently but have been held up by stock issues every outlet i've tried. Long story short, Specialtech, and in particular a chap on Support called Martyn, have gone above and beyond to ensure I get the item as soon as possible and even pre-empted my coming back to them after shopping around, holding the last bit of stock for me. I really can't rate these guys enough, largely because of the excellent assistance and communications from customer support, which seems more and more of a rareity on the whole. Have used their services for some years now and am always happy, particularly this time. 10/10

20 juni 2013
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very Good and Reliable shopping experience

The Coolermaster Eisberg All In One CPU Watercooling kit is of very good build and it keeps my overclocks well within the margins, even when the pump is running at 9-Volts.
I've been with SpecialTech for a few years now and every order I've received has been promptly delivered and of good quality. Thanks again SpecialTech.

19 juni 2013
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Products and Amazing Service

Special tech have an amazing range of water cooling parts, there customer service is excellent. i enquired about an item that was out of stock and they came back to me with a fast responce of there next delivery. All the parts i have bought from them are of great quality and work fine in my system. I will definatly be coming back again and again.

14 juni 2013
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

helpful

The product ordered had been discontinued by the manufacturer. I was offered the option to go through alternatives with the member of staff I had contacted. I found him very helpful and was promptly refunded the full amount to my PayPal account. I will use Specialtech again

14 juni 2013
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Excellent niche products, accompanied by a similar custoemr service experience

Not always the cheapest, but certainly one of the widest ranges of watercooling products on the market, available with free delivery.

products are held in stock and despatched promptly - it's well worth getting a forum id and contributing for the free shipping, as well as for the games arcade :)

I've only ever had one item that's had to be returned, and Specialtech's handling was exemplary. I will continue to spend money with them as my preferred W/C supplier and look forward to having some money to spend :)

13 juni 2013
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Wrong product sent initially but very good follow-up

Wrong case sent out and it was not initially too clear how to get back in touch to address the issue so it took a little while for Support & returns to get involved but once they did the service was excellent.

Special thanks to Martyn Shutt for keeping me informed throughout the replacement part dispatch process.

13 juni 2013
Review zonder uitnodiging
Logo Specialtech

Antwoord van Specialtech

Hi Adam,

I'm very sorry to hear you received the wrong case, but we have checked our support system, and I'm afraid we have no record of receiving any correspondence from you. Please be advised that if you responded directly to your order confirmation email, we would have not received this email because this is an outgoing email address only, and all support queries must be dealt with via support ticket. There's a link to this on our main website under 'Customer Services'.

We would have been more than happy resolve this issue for you, would we have been aware of it at the time.

I'll send you an email via a support system and we will endeavour to resolve this issue for you.

Kind Regards,

Martyn

Update 20/06/2013:

We are glad the matter has now been resolved. Unfortunately one of our suppliers let us down and sent us the non-windowed case. However, we've now resolved the problem and will ensure it does not happen again. We thank the customer for his patience and understanding, and are happy that we were able to send him the windowed side panel for his case.

Martyn

Beoordeeld met 3 van de 5 sterren

Acceptable service but room for improvement

First of all Specialtech seem to be decent but il go over pros and cons

PROS:

Items arrive as described and working.
Customer support is friendly

CONS:

DELIVERY TIME:

Much Slower compared to the speedy 24hour courier from SCAN

COMMUNICATION:
Aftersale delivery communiction is non existent unless you request it (SCAN.co.uk's courier is FANTASTIC for communication)

PACKAGING:
I recently had a large expensive order delivered in shocking packaging. All my items were just lying lose in the box with very little foam protection or equivilent (God knows how nothing was damaged)


VERDICT:

Will I buy from Specialtech UK again?
Not until they sort out the cons iv mentioned as many other companies including SCAN do not suffer from these. I will however keep a close eye on Specialtech for improvements as they are far from the terrible company but until then I think i'll need to stick with SCAN

13 juni 2013
Review zonder uitnodiging
Logo Specialtech

Antwoord van Specialtech

Hi Darren,

Thank you for your feedback. We very much appreciate your input, and we are sorry to hear that in this particular instance the service you received did not meet our usual high standards. We endeavour to despatch all orders within 48 hours, however on rare occasions there can be unforeseeable delays, but we endeavour to resolve such issues as a matter of priority.

We are available via phone, email or live chat support if you have any queries relating to a current or future order.

I'm also sorry to hear that you had issues with the packaging. This is a warehouse issue that we will investigate, and we thank you for bringing it to our attention. We take great care with our packaging, so we will endeavour to make sure this does not happen again.

SpecialTech

Beoordeeld met 3 van de 5 sterren

Good enough - few minor drawbacks

I purchased the 3 fan water cooling kit + some coloured piping. The kit was ok, good quality on the parts that count (pump - fittings - water block). However the radiator case fittings were very delicate / crudely designed in so much as when tightening the screws into the fitting it was easy to strip the thread of the fitting (worth mentioning that I do electronics and also used to be an optical mechanic by trade and so I am used to working with delicate, precisely engineered equipment). It was not too much of a problem, it worked ok, but it is an area that could really do with improvement.

Secondly, and most annoyingly, the lovely brightly coloured tubing I ordered was of an unusably short length. Sure enough, on double checking the specification, the website does indeed state the length but one assumes that hey, these guys are supposed to know what they are doing, it must be enough for a standard installation right?. They wouldn't ship me a useless short piece of pipe right?

Wrong - it is half the length of the standard clear piping shipped with the kit! What is the point in that.

Well done special tech for providing a default length of "unusably short". Top marks for this, no really well done.

13 juni 2013
Review zonder uitnodiging
Logo Specialtech

Antwoord van Specialtech

Hi Nicholas. I'm sorry to hear that the product you ordered did not meet your expectations. We advise that issues regarding product quality be sent to us via our Support system, as we can speak directly to manufacturers and suppliers to see if the matter can be resolved.

In regards to the tubing; many online retailers sell tubing per metre, and this is something we do state in our descriptions. We sell it by metre because every customer's requirements and installation are different, and we do very often sell single metres of tubing.

We do infact sell retail packs of tubing that come in 2 metre, and 3.3 meter packs, these can be found in our "Retail Boxed Tubing" category in the Tubing section of our website.

We endeavour to include all relevant information pertinent to the product in the product description.

Kind regards,

SpecialTech

Beoordeeld met 5 van de 5 sterren

Facilitating the build of my Water Cooled machine

I've ordered some parts from Specialtech, as they were the only ones who had exactly what I needed. I was positively surprised by the range and pretty competitive prices.
I've made choice of what I needed fairly quickly and the checkout was a breeze.
I definitely recommend this shop.

12 juni 2013
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Good range products at fairly good prices, plenty of help & advice, just slow despatch

Hi,
I have placed numerous orders recently and found neary everything I need.
Website could be improved by having a save list for complex orders and info on when items not in stock will be availble.
Only let down is order despatch times. When I place an order on say a Tuesday night for a few stock items, I would hope the oder would be processed the next day and be despatched that day. Not once has this ever happened so an order placed on Tuesday evening is not despatched till Thursday evening which is generally too late for delivery that week, i.e. items won't arrive till Monday, nearly a week later even if next day delivery is selected.
Overall 7 out f 10

12 juni 2013
Review zonder uitnodiging

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