SpiceJet Reviews 232

Booked a flight for £103 and got an email saying they've had to cancel my booking and offered me a refund or a flight the next day.

I needed to leave on my original day so looked at alternative flights and imagine my surprise that my original flight was still scheduled but now they want £160 for it.

Absolutely disgraceful behaviour not honouring my original flight because they now thought they could get more money.

@SpiceJet is literally gaslighting passengers. The board shows 19:00 delay for actual 13:25 flight, it’s 18:25 now and staff are silent. No announcements, no updates, we had to find out from airport directory. Absolute lack of professionalism. Last time flying with them. #SpiceJet #TravelNightmare

Worst airline they cancel mostly and because of them you will loose much more I loose 500 as platform fee and then 2k when I booked some flight again

I am writing to formally lodge a complaint regarding my recent travel experience under PNR IKYMME.

My original flight was scheduled from Mumbai to Bengaluru. However, upon arrival at the airport, ground staff informed me that the flight was likely to be delayed or cancelled. I was subsequently diverted to Chennai, which resulted in a significant disruption to my schedule and forced me to make alternative travel arrangements at my own expense.

Despite these circumstances, I was not provided with any accommodation during the transit. To reach my final destination, I was forced to book a flight with a different airline and subsequently had to purchase a train ticket from Chennai to Bengaluru.

I have attached all supporting documentation to this email for your review, including:

- The original boarding pass (Mumbai to Bengaluru)
- The new boarding pass (Mumbai to Chennai)
- The train ticket from Chennai to Bengaluru
- A screenshot of the flight delay notification sent by the airline

I request a full review of this matter and look forward to your response regarding a refund for the original journey and appropriate compensation for the additional expenses.

Worst experience ever. Extremely poor cabin maintenance and completely unprofessional staff behavior. The service on this SpiceJet flight was disappointing from start to finish. Staff at Bangalore International Airport were rude, unhelpful, and showed zero professionalism. Absolutely unacceptable experience — needs serious improvement.

Zero trust airline.
Specialised in delaying and cancelling flights.
There should be some fine levied against them for cancellations specially.
Spoiled our holiday plan. Just to end up having other flight tickets worth 5time the cost. Their communication is horrible, no whatsapp or sms intimation on cancellation.

dont book with spicejet.. avoid at all cost.. any day now we will hear their flight crashed. Delays upto 10 hours without any compensation to customers. Worst airline ever travelled with.

I am extremely disappointed with the handling of today’s SpiceJet flight from BOM (Mumbai) to AMD (Ahmedabad).

The flight was originally scheduled for 9:55 PM on 29/04/2026, and currently it is already 1:40 AM on 30/04/2026 with more than 4 hours of delay. Despite such a long delay, there has been no proper response or communication from the staff.

The ground staff themselves do not have proper updates from the senior management, and passengers are being left without clear information regarding departure timing. The situation at the airport is very poorly managed.

Additionally, there has been no proper arrangement for basic passenger needs:

- No proper drinking water arrangement
- No food arrangement for passengers
- No proper assistance or customer support
- No accurate delay updates

This kind of service is completely unacceptable, especially during late-night hours when passengers are tired, travelling with families, children, and elderly members.

I request SpiceJet management to immediately address this issue, provide proper support to passengers, and take responsibility for the inconvenience caused.

Flight Route: BOM to AMD
Date: 29/04/2026 – 30/04/2026
Delay: More than 4 Hours

Very disappointed with the overall experience.

I am extremely disappointed with SpiceJet due to repeated flight cancellations. This is not a one-time issue—it has happened multiple times, causing serious inconvenience and financial loss.

Last-minute cancellations with little to no proper communication have made it very difficult to plan travel, especially when handling bookings for clients. The lack of reliability and poor response from customer support only adds to the frustration.

As someone who regularly books flights, I find it hard to trust SpiceJet anymore. Consistency and dependability are critical in the travel industry, and unfortunately, this airline has failed to meet those expectations.

I would strongly advise travelers to think twice before booking if their schedule is important.

My flight was delayed for more than 3 hours an ground staff was rude they just informed me to wait and someone would get in touch with me but their was no one who came to speak with for more than 2 hours when I asked them what can be done to resolve the staff told me to take my refund with taxes deduction and all other necessary deduction an go to other airlines as it was connecting flight when I boarded my other flight they had air pressure issue where in the a/c was not working so after I boarded the flight with other passengers we are inside the flight locked for 3 hours with out any apology or even a sip of water they just ordered us to sit in our seats this occurred on the flight for 19th of March

Pathetic service

I arrived 5 minutes late, and I was told that the counter was closed and I was turned away. Even though there were still 50–55 minutes left for the flight to take off, I was not given a boarding pass. Because of an emergency, I had to book another flight, which caused me a loss of ₹15,000.
SpiceJet is responsible for this , and I will never travel with your flights again in the future.

Worst company ever to fly with. Stranded after a cancelled flight and no support at all. No hotel, no rebooking, catastrophic communication!!!

Dear sir,
just want to bring in your notice we are waiting from 24 hours on airport
First they change from Fujairah to dubai they didn't not informed now same flight dealy from Mumbai to vns no masage no call and your manager Mr rameez at Mumbai airport port he is warning me he will take action against me he will kick me out from air port
Very bad staff no sence yo talk naver fly again spice jet in life,i need my compensation for this are arrange hotel to stay how many hra dealy,
7457937457
Arrange call to talk to me now with management please whom i can speak

Seriously, please buy any ticket, this one from SpiceJet is so bad, so bad, how can i explain it, I can't even say that till..
For one thing, I don't have the manners to talk.
My entire luggage has been turned around, still no one is responding properly.
All I can say for now is please think 10 times before booking a SpiceJet ticket.

I had booked a flight with SpiceJet from Ahmedabad to Sharjah for 18 March for myself and my son. Due to the war situation, the flight was canceled by the airline. Despite repeated follow-ups, I have still not received my refund. My husband called customer service many times, and they kept saying the refund would be processed, but now they disconnect calls and have stopped responding properly. The tickets were very expensive because they were booked during a difficult time, which makes this even more disappointing. Extremely poor customer service and unprofessional handling of refunds. Please refund my money immediately. I will never recommend SpiceJet to my friends or family.

They are running scam for luggage check in. They don’t allow even 100gms of extra. Also Staff is mostly remain unattended avoiding customers. Bad service worst experience.

I traveled from Bangalore to Delhi(SG 141), but I have still not received my luggage. I was advised to contact the number 9711733467; however, despite multiple attempts, there has been no response.
It has now been over 24 hours, and I have not received any update regarding my baggage. This lack of communication and coordination is highly disappointing and reflects poorly on the service standards.
Additionally, the duty staff member at the Delhi airport luggage counter, Mr. Jitendra, has been unresponsive and is not answering calls. This situation is causing significant inconvenience and is affecting our further travel plans.

I am writing regarding my booking with PNR XDGD6Z for travel from Dubai to New Delhi on 6 April 2026.

I am extremely dissatisfied to learn that my original flight from Dubai has been changed to a different flight (SG 5006) departing from Fujairah without my consent. This is a major and unacceptable change, as Fujairah is a different city and requires additional travel arrangements.

Moreover, I had specifically chosen and booked this ticket because it included a 30 kg check-in baggage allowance (2 pieces), which was an important factor in my purchase decision. However, the revised flight now provides only 20 kg baggage allowance, which is a clear downgrade from what I originally booked.

I did not agree to either of these changes:

Change of departure airport (Dubai to Fujairah)

Reduction in baggage allowance (30 kg to 20 kg)

Due to these unauthorized and inconvenient changes, I am not willing to proceed with the revised booking.

Therefore, I request a full refund of the total amount paid without any deductions, as this is an involuntary change initiated by the airline.