SpiceJet Reviews 239

I had an extremely disappointing experience with SpiceJet on flight SG 914 (PNR: GJIL4R) from Delhi to Bagdogra. My checked-in American Tourister suitcase was completely damaged beyond repair — the zip was broken, making the bag unusable.

Despite providing all supporting evidence (official damage report, clear photos, and proof of current market value ₹6,200), SpiceJet repeatedly refused to revise their compensation or offer a fair calculation. Instead, all I received was a token apology and ₹500 compensation, which is a fraction of the real loss.

I escalated my complaint through every possible channel: SpiceJet Customer Relations, nodal and appellate officers, DGCA, AirSewa, Airports Authority of India, and the National Consumer Helpline. Shockingly, no agency really helped — they just kept forwarding my grievance back to the airline or sent automated responses.

This lack of accountability and refusal to address genuine consumer loss shows how large companies can rip off everyday travelers and ignore their concerns. I urge others to take extra caution before trusting SpiceJet with their valuables and urge authorities to step up enforcement for consumer rights in India.

Flight SG6 (Dubai–Delhi, 25 June 2025) was delayed 7+ hours causing me to miss confirmed international connections. Despite informing staff on time, no alternate travel was arranged. I had to travel alone on a direct Dubai–SGN–PQC route, incurring ~INR 83,000 extra. Upon complaining, SpiceJet refunded base fare to my travel agency without consent and denied compensation for losses. Complaints were prematurely closed, disabling the reopen option. Extremely poor service and grievance handling.

I haven't even flown with them yet and already drama. Booked 3 tickets Delhi to dharmsala. Paid, and just after I did, their site crashed and the booking wasn't processed - but they did take my money! Getting hold of customer service a nightmare.

My SpiceJet flight from Dubai to Kochi was, without a doubt, the most frustrating and poorly managed air travel experience I have ever had. The entire journey was defined by a complete lack of communication and constant inconvenience.

The troubles started early when our flight was initially canceled and then rescheduled to depart at the very end of the day.

The situation only worsened at the gate. We were subjected to an unannounced hand luggage check during boarding. Worse yet, there was a second, surprise check just before stepping onto the aircraft, where we were abruptly told our carry-on bags would be forcibly taken and placed in the cargo hold. This was not stated anywhere during booking, online check-in, or at the counter. This lack of prior notification is unacceptable, especially when passengers carry essentials, medicines, or valuables in their hand luggage.

After all that chaos, the flight departed over an hour late from its already delayed time. To top it all off, the cabin crew's attitude was poor. I witnessed air hostesses being rude to several passengers, which made an already stressful environment even more unpleasant.

I will not be booking with SpiceJet again and cannot recommend them to anyone flying this route.

I wish i could give 0.
Just extracting money for everything.

I wish I could give zero star. They are pathetic, they changed the flight timing without informing and now are not even ready to compensate for the loss that i incurred. The flights are always late.

Delayyyyy...
Pathetic and worst airline...

Spice jet service and staff behaviour is very bad specially guwahati airport. In emergency we have to going guwahati to delhi with doctor letter fit to fly but there staff cancelled our flight and never refund my payment. I going to take legal action to this airline and advice other not to fly this kind of airline where not understanding our problems

I had a horrible experience flying with SpiceJet. My afternoon flight was delayed and eventually flew only at 7 PM, completely ruining my day. Even worse, my return flight, which was scheduled for 11 PM, was silently pushed to 5:30 AM — with no notice or communication whatsoever.

I was left waiting for hours without any proper updates or support from the airline. It was exhausting and completely disrupted my schedule. I lost sleep for two nights and had to attend an important meeting tired and sleep-deprived, just trying to hold it together.

SpiceJet showed zero empathy for passengers. They seem to treat delays like it’s just another day at work, without caring how it affects real people with real commitments.

Would not recommend. Choose an airline that respects your time and communicates responsibly.

⚠️ ⚠️ j'ai réservé un vol aller-retour Bangkok/Delhi avec Spicejet pour le 8 juin, retour 6 juillet. Celui du 8 juin a été annulé, j'ai reporté au 11 juin qui a aussi été annulé et comme il fallait s'y attendre celui du 6 juillet a aussi été annulé. J'ai du reprendre un billet avec une autre Cie. Je me suis rendue au bureau de Spicejet à l'aéroport de Delhi. L'employé en poste à ce moment là m'a affirmé que les vols seront remboursés dans les 5 jours à Booking par lequel je suis malheureusement passée pour ma réservation. Bien sûr booking de son côté me dit qu'il n'a rien reçu. Le principe de la balle de ping-pong.
Je mets en garde les personnes qui vont réserver un vol avec Spicejet, de passage à l'aéroport de Delhi j'ai par curiosité regardé le tableau des vols de Spicejet, la seule Cie qui avait tous ses vols annulés.. vraiment curieux qu'elle continue de planifier des vols, encaisser les paiements et ensuite annuler les vols. On est sur une arnaque organisée aidée par les plates-formes de réservation telle que Booking.com.

I would like to share my recent travel experience with SpiceJet, which, unfortunately, was extremely disappointing and stressful. The trip was originally planned for just five days, but the issues we encountered severely disrupted our schedule and peace of mind.

First Issue – Baggage Delay
Upon arrival, we discovered that our luggage had not arrived on the same flight, despite receiving confirmation that it had been loaded. After waiting for over an hour at the baggage claim area, we were informed of the issue.

The third-party ground staff representing SpiceJet were unhelpful and poorly trained, refusing to answer any of our queries. The SpiceJet in-charge at the airport was nowhere to be found. We were assured that the baggage would be delivered on a priority basis by the next day before noon. However, despite repeated calls, no one answered until late evening, when someone finally informed us that delivery would be postponed to the following day—even though our location was just 20 minutes from the airport.

Second Issue – Damaged and Missing Items
The baggage was eventually delivered two days later. Upon inspection, we found that the zip lock had been completely damaged. The bags had clearly been opened, and several items—valued at approximately INR 20,000—were missing. This was witnessed and acknowledged by the delivery personnel, who signed a written note confirming the condition of the baggage at the time of delivery.

Third Issue – Poor Customer Support and Inadequate Compensation
Despite submitting a complaint through the official SpiceJet online platform, we received no immediate response and found no way to reach a customer support representative by phone.

After multiple follow-ups, we were offered a mere INR 500/- as compensation—an amount that doesn't come close to covering even the cost of the bag (AED 99, purchased via Amazon AE), let alone the stolen contents. This response feels dismissive and inadequate given the seriousness of the issue.

Conclusion and Recommendations
Avoid using such airlines where customer service, security, and accountability are grossly lacking.

Always wrap your luggage with protective film to prevent tampering and to detect unauthorized access.

Verify that your luggage is loaded onto the same flight before boarding.

In case your luggage is delayed, it's safer to collect it yourself from the airport, as handing over delivery to third-party contractors increases the risk of theft.

This experience caused significant stress and disruption to what was meant to be a short, peaceful trip.

Thank you, SpiceJet, for the memorable lesson on how not to treat passengers. We sincerely hope the airline takes such feedback seriously to prevent similar experiences for future travelers.

I’m extremely disappointed with my experience with SpiceJet—this is the second time I’ve faced major issues with their flight schedule.

Today, my flight was originally scheduled for 4:00 PM, but it was delayed to 12:00 AM and then delayed again to 6:00 AM the next morning. This is not just a delay—it’s an entire day wasted at the airport with no proper communication or support from the staff.

There was no clear explanation, no proper assistance, and no concern for passengers' time and well-being. This level of mismanagement is completely unacceptable for any airline, especially when passengers have commitments, connecting travel, or family waiting.

This is not the first time I've had such a disappointing experience with SpiceJet. It seems to be a recurring issue with their service and reliability.

I hope the airline seriously looks into improving their operations and customer service. Passengers deserve better

I will never, ever fly SpiceJet again. From start to finish this was the absolute worst travel experience I've endured:

• Extortion at the Counter

Despite the long-standing industry norm of "7 kg cabin bag + laptop bag," SpiceJet's check-in staff-led by the insufferable Mr. Jubi, Nimesh, and Sriram-demanded a humiliating ₹2,600 just for daring to bring my laptop bag onboard. They refused to issue my boarding pass until I paid, accusing me of "breaking the rules" with a straight face. Their tone was rude, condescending, and entirely unforgivable.

• Runway Torture

After finally getting through check-in, we were herded out onto the tarmac and left standing under the blazing Calicut night sky for 30 agonizing minutes waiting for a bus to take us to our plane. No explanation. No apology. Just endless standing and sweating.

• Sweatbox Onboard

Even 30 minutes after take-off, the air-conditioning still hadn't kicked in. Passengers resorted to using the in-flight magazine as makeshift fans while the cabin temperature climbed toward sauna levels. It felt like a punishment, not a flight.

• Thirst and Filth

When we asked for water or tissues, crew members ignored us or snapped, "We're busy." Multiple requests went unanswered. Thirsty, sticky, and utterly disregarded -this was customer "care" in SpiceJet world

I've flown Spicejet several times on regional flights in India over the past few years, and have often felt that basic hygiene and general cleanliness of the aircraft was lacking. My flight today is better characterized as a horror show. The lone bathroom on a flight of 100 or so people smelled of sewer, and worse yet, the water faucet was labeled "INOP." No water, no sanitizer, no towel. Truly a bacteria disaster in the making! Remarkable arrogance to even allow this aircraft to stay in service!

20 March 2025 flight from pune to Bhavnqgar.
Nice customer Experience by Lalita & Monika.keep it up.

Worse flight experience!!

They charges extra even for 100 gram!! If we lighten the baggage they will take all the efforts to make flight delay, same happened in my case. Ground staff kept on scarring me saying that flight boarded time is closed. My flight time was 9;15 am and i was there at 7:50 am already. Top of that the staff was taking very rudely, kept me on Waiting and was continuously busy on phone call. When I requested to do checking formalities he told me very rudely"your flight closing time is over" he said you could have paid extra instead of handing over little extra weight to family (my family was outside so I handed over)
Unprofessional staff!!
No talking sense!!
Seats are broken and no higyge!!
I will never recommend SPICEJET flight to anyone and this would be my last experience with spicejet flight.

Title: Absolutely Awful Experience - Horrible Service and Treatment by Staff namely Rahim Pasha Hyderabad Airport

Rating: -0/5 Stars

I had the worst experience with SpiceJet, primarily due to the rude and completely unacceptable behaviour of a staff member named Rahim Pasha at Hyderabad Airport in August this year . On my recent journey, I faced a situation where I was denied boarding without any valid reason, despite already clearing the initial steps.

Here’s what happened:

Purchased Extra Allowance: I had paid for the extra baggage allowance, yet it was completely disregarded by the SpiceJet staff. At check-in, I was told to proceed, only to be stopped at the gate by Rahim Pasha, who denied me boarding for no justified reason.
Unacceptable and Unprofessional Conduct: Not only was I stopped, but Rahim Pasha allowed another passenger to board literally just seconds before me. When I asked for an explanation, he was dismissive and clearly out to make my experience miserable. The inconsistency in the treatment of passengers was glaringly evident.
Not a No-Show: I was not a no-show, despite what their records conveniently claim. I was physically present and was stopped at the gate after SpiceJet themselves cleared me to move forward. I urge the management to check the records to see the exact time when the last passenger was allowed to board—right before I reached.
Misleading Responses: The response I received from SpiceJet's customer service was infuriating, as they chose to twist the narrative and portray the situation as if I was at fault. They ignored the key facts of what transpired and conveniently suggested that I was late or somehow responsible for missing the flight. It is evident they are trying to dodge accountability by blaming the passenger.
Failure to Refund: Adding insult to injury, I was only offered a refund of statutory taxes, ignoring the extra baggage charges I had paid for and the fact that I was unjustly denied boarding.
This incident was not just about the inconvenience—it was about disrespect, humiliation, and poor customer treatment. I am still left without a proper resolution, and SpiceJet's lack of accountability is beyond disappointing.

I will never fly with SpiceJet again, and I recommend others think twice before booking with them if they value their time, money, and dignity.

I ve Booked a flight to go Mumbai on 28 th september they delayed for more than 2 hours they ollected all the baggages in the check in counter where i asked the person she told me its ok for me to carry my baggage which had laptop and other personal things which was 8.5 KG s Note: i didnt leave any luggage for check in every person is allowed to carry 2 bags 7 Kg + 15 KG i just carried 8.5 KG still i asked is it ok they told that s fine but at the boarding point a person stopped me and demanded approximately 2k extra amount for carrying that luggage knowing people s urgency whom these airlines are trying to scam if its not ok why the person at check in counter told me thats fine ???? they promised me for full refund and its been more thn 20 days and they are asking me to ask to make my trip now make my trip has no support mail no assistance nobody picks up the calls at airline service what a big scam ?

My senior citizen parents were supposed to fly from Bhavnagar to pune on 8 th at 6 15 pm and reaching home by 8 pm
Mid day they received a msg that flight was delayed by 2 hours ,they had already left for airport so went there and waited . Later they sent a msg that flight was delayed by more 2 hours and now would depart at 10 pm.
At 10 pm they were just waiting at the airport with no msg from the authorities.
At 10 40 authorities mention that flight is cancelled
And can give next days evening 6 15 flight now . ( Which was also cancelled next day )
No other help from their side
We booked car ,went to ahemdabad and took flight from ahemdabad to pune at a surcharge due to last moment booking.
Upon complaining continuously to different authorities the only refunded the ticket price which I still have not received ,no compensation for surcharge, mental harrasment of senior citizen and no responsibility taken.
No one answering anything
Jus saying sorry we can do nothing
Also worst Customer service ever

Avoid this airline otherwise it will just give you grief - they never fly on time and give all sorts of reasons as to why which are never the truth. They are supposed to provide refreshments after a certain amount of time if the flight is late and never do!

We purchased the SpiceMax option which was supposed to give us extra benefits both before and on board. We got NONE of them and they made a series of excuses and refused to give us our money back.

Seriously, this airline just cons people out of money and their customer services does nothing. Same as the Indian government, they stand by and let them do it time and time again.

It is nothing more than a corporate scam agent that takes your money