SpiceJet Reviews 243

Title: Absolutely Awful Experience - Horrible Service and Treatment by Staff namely Rahim Pasha Hyderabad Airport

Rating: -0/5 Stars

I had the worst experience with SpiceJet, primarily due to the rude and completely unacceptable behaviour of a staff member named Rahim Pasha at Hyderabad Airport in August this year . On my recent journey, I faced a situation where I was denied boarding without any valid reason, despite already clearing the initial steps.

Here’s what happened:

Purchased Extra Allowance: I had paid for the extra baggage allowance, yet it was completely disregarded by the SpiceJet staff. At check-in, I was told to proceed, only to be stopped at the gate by Rahim Pasha, who denied me boarding for no justified reason.
Unacceptable and Unprofessional Conduct: Not only was I stopped, but Rahim Pasha allowed another passenger to board literally just seconds before me. When I asked for an explanation, he was dismissive and clearly out to make my experience miserable. The inconsistency in the treatment of passengers was glaringly evident.
Not a No-Show: I was not a no-show, despite what their records conveniently claim. I was physically present and was stopped at the gate after SpiceJet themselves cleared me to move forward. I urge the management to check the records to see the exact time when the last passenger was allowed to board—right before I reached.
Misleading Responses: The response I received from SpiceJet's customer service was infuriating, as they chose to twist the narrative and portray the situation as if I was at fault. They ignored the key facts of what transpired and conveniently suggested that I was late or somehow responsible for missing the flight. It is evident they are trying to dodge accountability by blaming the passenger.
Failure to Refund: Adding insult to injury, I was only offered a refund of statutory taxes, ignoring the extra baggage charges I had paid for and the fact that I was unjustly denied boarding.
This incident was not just about the inconvenience—it was about disrespect, humiliation, and poor customer treatment. I am still left without a proper resolution, and SpiceJet's lack of accountability is beyond disappointing.

I will never fly with SpiceJet again, and I recommend others think twice before booking with them if they value their time, money, and dignity.

I ve Booked a flight to go Mumbai on 28 th september they delayed for more than 2 hours they ollected all the baggages in the check in counter where i asked the person she told me its ok for me to carry my baggage which had laptop and other personal things which was 8.5 KG s Note: i didnt leave any luggage for check in every person is allowed to carry 2 bags 7 Kg + 15 KG i just carried 8.5 KG still i asked is it ok they told that s fine but at the boarding point a person stopped me and demanded approximately 2k extra amount for carrying that luggage knowing people s urgency whom these airlines are trying to scam if its not ok why the person at check in counter told me thats fine ???? they promised me for full refund and its been more thn 20 days and they are asking me to ask to make my trip now make my trip has no support mail no assistance nobody picks up the calls at airline service what a big scam ?

My senior citizen parents were supposed to fly from Bhavnagar to pune on 8 th at 6 15 pm and reaching home by 8 pm
Mid day they received a msg that flight was delayed by 2 hours ,they had already left for airport so went there and waited . Later they sent a msg that flight was delayed by more 2 hours and now would depart at 10 pm.
At 10 pm they were just waiting at the airport with no msg from the authorities.
At 10 40 authorities mention that flight is cancelled
And can give next days evening 6 15 flight now . ( Which was also cancelled next day )
No other help from their side
We booked car ,went to ahemdabad and took flight from ahemdabad to pune at a surcharge due to last moment booking.
Upon complaining continuously to different authorities the only refunded the ticket price which I still have not received ,no compensation for surcharge, mental harrasment of senior citizen and no responsibility taken.
No one answering anything
Jus saying sorry we can do nothing
Also worst Customer service ever

Avoid this airline otherwise it will just give you grief - they never fly on time and give all sorts of reasons as to why which are never the truth. They are supposed to provide refreshments after a certain amount of time if the flight is late and never do!

We purchased the SpiceMax option which was supposed to give us extra benefits both before and on board. We got NONE of them and they made a series of excuses and refused to give us our money back.

Seriously, this airline just cons people out of money and their customer services does nothing. Same as the Indian government, they stand by and let them do it time and time again.

It is nothing more than a corporate scam agent that takes your money

This is a truly amateurish airline, they cancelled our flight from Kandala to Delhi with no notification.We then had to drive at great expense to Ahmedabad so we could get a flight to make Delhi in time for our international flight back to UK. They have refused to to give a refund or take any responsibility for failure to notify us of cancellation.

CAUTION - The extra check-in luggage option is a real scam. It allows you to check an other luggage but no extra weight. You will still be able to carry 15 kg per person only. That of course was mentioned nowhere in the website. Every extra kg will cost you about 600 rps.

Not only did we purchased a totally useless option but add to pay again for the extra kg. We really felt tricked.

*1/5 - Extremely Disappointing Experience with SpiceJet*

I recently had the misfortune of flying with SpiceJet, and I must say, it was one of the worst experiences I've ever had with an airline.

*Poor Service:*

- The crew was unprofessional, unhelpful, and lacked basic courtesy.
- Lack of information regarding flight delays, boarding, and other essential updates.
- No assistance provided for damaged seats or basic amenities.

*Unacceptable Charges:*

- Charged an exorbitant ₹2400 for being 1 minute late for boarding, despite a long queue.
- This policy seems unfair and exploitative.

*Subpar Amenities:*

- Provided water was stale and unhygienic.
- Seats were damaged and uncomfortable.

*Other Issues:*

- Long queues and inefficient boarding process.
- Overall, a poorly managed and chaotic experience.

*Advice to Others:*

Avoid flying with SpiceJet unless absolutely necessary. Their focus on profits over customer satisfaction is appalling.

*Rating Breakdown:*

- Service: 1/5
- Comfort: 1/5
- Cleanliness: 3/5
- Value for Money: 1/5

*Recommendation to SpiceJet:*

- Improve crew training and customer service.
- Revise unfair charging policies.
- Maintain aircraft cleanliness and comfort.
- Streamline boarding and check-in processes.

Spicejet- Lower than a budget airline!
It does not believe in giving boarding passes online either.
A customer could keep doing web check in without receiving the boarding pass or an email confirming the same.
The customer service only sends automated emails. Whoever you email to, the response is an immediate auto response email.
And the icing on the cake is that , their flights , a day before, get delayed and the reason cited is "operatonal"
and one could keep guessing what that possibly means.

And this experience is even before a customer has taken the flight!

Pathetic overall!

Worst Airline Ever - Avoid at All Costs!

SpiceJet is an absolute nightmare! They delay flights indefinitely by using just one aircraft for multiple destinations, so you'll be stuck at the airport for hours, if not days. Their customer service is non-existent, and to make matters worse, I found insects inside the plane. Yes, INSECTS!

To add insult to injury, they throw in random layovers without any prior notice and even cancel flights without refunding a single penny. This airline is a disgrace and should be shut down. Save yourself the trouble and never book with SpiceJet. You'll regret it if you do!

On July 16th I bought a ticket with the company to Thailand the next day they sent me An email saying that my flight had been cancelled and that I could reschedule it but there are no tickets available to change it. I ask to cancel it and make a refund and I don't receive any kind of response. They don't respond to email, chat, WhatsApp or any other platform. I have to travel on August 30 and I still haven't received any kind of solution.

Worst airlines... very few times had to travel by Spicejet for work as it was booked by the company...had no choice...delayed each time ...rain or no rain!!!! Today too ovwr 2 hours delay...no prior info

DO NOT EVER CHECK IN BAGGAGE ON THIS AIRLINE.

My bag went missing on flight from Dubai to Delhi. Despite calling and emailing everyday they could not tell me where my bag was.

When got to Delhi airport 10 days later to fly back it turned out the bag had just been sitting there in the airport for 10 days.

How can there be zero communication like this? Obviously no one who works here cares.

On my flight there must have been at least 20 people without baggage on the other end.

I've read lots of reviews about the terrible customer service but most of my interactions with staff they all seemed to be fairly nice.

After a while of interacting with them more and more I came to realize that actaully they were all just laughing at the misfortune of their customers.

This airline is so bad that the staff seem to get joy out messing up people's plans and providing a terrible product and service.

I can only conclude having seen the process, that customer support just don't bother doing anything. The baggage people all have phones and all use what'sapp and yet the customer service of this airline cannot contact them?

The level of incompetence is not really believable so I can only assume they do it one purpose for their own twisted enjoyment.

Both my flights were delayed also one by 3 hours and one by 1 hour. Having read other reviews I think was lucky.

If you take this airline and run into some kind of issue. The following is required.

You have to speak to someone in person at the airport. Phone calls and emails are a waste of time.

Be prepared for the the staff to simply laugh at you if you are trying to solve a problem caused by them.

If somehow you really have to fly on this airline do not under any circumstances check in luggage.

I booked 4 flights with spicejet and received an email offering added extras that totalled up at around £10 per passenger. When my card was debited the amount levied per person was around £47 each. This is because there I a plethora of add on fees and taxes which weren't apparent in their promotional email. I contacted them but they refused to refund me any monies. When we checked in at their flight desk I asked for an explanation for their charges. At least 2 people simply ignored me and the one who deigned to speak to me was unable to explain the add on costs. He advised me to email the company, which i had done many times prior to travelling. Or, phone them. I declined this option in view of likely call charge and inlikelihood of getting a satisfactory explanation and/or refund. I will never use spicejet again.

Having a really bad experience the staff is too rude and the services are more poor. Regretting booking this flight.

Worst airline. Worst service. Rude staff. Worst in every manner. I'd rather travel by bus than traveling by their airlines. Staff is not cooperative at all. Just focusing on ways to loot more money from travellers. Definitely do not recommend traveling via this airline

Parents travelled on spicejet from dxb to pnq for medical reasons, sole operator of direct flight, they very conveniently left their luggage in dubai, which had their reports, causing delays and tests to be redone unnecessarily, while leaving the patient in unnecessary pain for an additional 3 days, that's when they got their luggage delivered to them in a very unprofessional way. One staff said - if it's that urgent, why don't you come and pick it from the airport?
Unprofessional, substandard and absolutely ridiculous service.
They want a 100% of your money, but will deliver on 40%.
Worst means absolutely worst airlines ever.
We are painfully left with no option but travel thru them in emergencies.

One of the poorest services and staff attitude is out of the world having checked in 2 bags at the same time from dubai staff said one was checked in late and didn't arrive and one did !!! Did not make sense,when questioned them and spoke to duty manager at that time on 24th June night mr vinay...his statement was I don't care....really!!!!! Later hia collegue calls me to infirm that the 3rd party was given my bg to be delivered the next day but they delayed to deliver and he does not know when it will be delivered !!!!!!What non complainant and baddd service been more than 38 hours today being the 26th January and still don't know where the bag is apparently someone called me at IST 1050 am to 1110am and denied to reveal his identity from the customer service when asked to escape the identity...thus staff actually said thank u and hung up on me !!!!!!!!!!!!!!!!!!!!!!...spice jet should reconsider upgrading their rude and irresponsible staff now still await bag today heing the 26th.....way to goooo spicejet........kudos

Delays, Time wasting, inconsistent application of security protocol

Des clowns grandeur nature

We were traveling from Ahmedabad to ayodhya on 29th February 2024 at 5:55 am as we arrived at the airport our flight delayed till 13:30, then at 13:00 hours, another delayed till 14:30, at the end our flight took off at 17:30 in total over 12 hours delayed it's completely unacceptable I will NEVER RECOMMEND THIS AIRLINE TO ANYONE, IT'S COMPLETELY UNRELIABLE.