SpiceJet Reviews 243

SpiceJet proved to be incredibly disappointing and untrustworthy in my recent experience. Traveling with my family, a total of six individuals, we embarked on a journey from Amritsar (ATQ), India to DXB (Dubai) on February 24, 2024. The scheduled departure time was 08:40 AM, with a connecting flight from Dubai to London Heathrow at 14:30 Hrs via Emirates. Our ticket was booked through the booking.com portal as a single ticket, rather than separate bookings to facilitate the connection.

However, our experience with SpiceJet quickly turned sour. Departing from ATQ, the flight was delayed by 55 minutes. Upon arrival in Dubai, we encountered further frustration as we remained onboard the aircraft for over an hour and a half without disembarkation. Initially, we were given excuses regarding weather conditions, despite the clear and sunny day in Dubai, and optimal weather conditions for takeoff. Eventually, a member of the ground staff revealed the truth - the delay was due to SpiceJet's scheduling issues and the busy nature of Dubai airport.

This delay resulted in us missing our connecting flight to London Heathrow. Expecting assistance from SpiceJet, we hurried to their counter hoping for a resolution. However, to our dismay, they refused to take responsibility or provide any alternative solutions. Their staff was unhelpful and dismissive, leaving us stranded in Dubai with our children. Consequently, we were forced to purchase new tickets at a staggering cost of £4061 to secure our journey back to the UK.

I feel compelled to caution others against falling victim to this airline's deceptive practices. SpiceJet's lack of accountability and disregard for customer welfare make them a company to avoid at all costs.

Prabhdeep Singh

Customer care is work slow
Call is not received

I would not like to give even one star to Spice Jet. I took the Jaipur Dubai flight on 3rd January 2024 with my husband and the two ladies on the counter were busy gossiping about their seniors said the luggage weighed 77kgs and I needed to pay as the allowance was for 60kgs, we paid 17,000 INR, there were no printed tags on the luggage only handwritten and on landing in Dubai the same luggage weighed 66 kgs. I complained to customer care through email, and to my surprise the customer service representative Ms. JAIPREET KOUR replied saying that the allowance was 60kgs, she did not even bother to read my complaint (guess the staff is unable to read the English language), in my entire email I mentioned that the weighing of the luggage wasn't done correctly and the customer complaint did not even bother to read and never did after that they made effort to resolve the issue.
This is to make everyone aware of the scam carried out by Spice Jet. The most useless airlines and the pathetic customer service.

I travel frequently to India, and I’ve used pretty much every domestic airline there at one time or another. I *like* SpiceJet - of course I’ve had some experiences with them which were less good than others, but I appreciate that circumstances can be outside their control. Regardless of which airline I book, I always have one eye on other possible flights in case there’s an issue - there’s no such thing as a cast-iron plan when flying halfway across the world!

Two positives for SpiceJet; last time I went, my flight was cancelled, but the desk staff at Delhi - despite having a whole lot of people to help at the same time - rebooked me on an earlier flight without the slightest question. And for my next trip, I foolishly forgot to write down my PNR, and the confirmation email went astray, so I had to email customer relations. Again without any question or fuss, they emailed me back promptly with my PNR and a copy of my itinerary - phew!

Awful airline. The check in staff at Goa were pretty useless and the cabin crew on my flight from Goa to Mumbai were abysmal. One lady was completely incompetent and failed to understand basic information and the other was beyond rude and literally yelled at us on the flight. It was so embarrassing. After the flight, other passengers actually asked us what happened and why she treated us the way she did.
I’ve heard Spicejet has nosedived in quality and is on its last legs. I can see why. Never again.

I was travelling from Mumbai to Dubai on 29.12.2023, when I reached at the check-in counter with 3 baggage (2 small cartons and 1 bag), the total weight of my luggage was around 25kg, at the counter the lady has told me I have allowed only 2 bags, I told her it is not mentioned in the my ticket, I requested her to accommodate one small carton, One of spicejet staff came to me and merged both cartons in one, the lady and the ground manager at the check-in counter has refused to take and told me I have to pay extra money for the same, I told them, I am regular traveler, I know the rules and regulations but both has started argued with me, they started shouting on the spicejet staff who helped me to merged both cartons in one carton, the person who helped me came to me and removed the packing and make it in 2 cartons as previous, I had
taken 1 carton in my hand and noted the names of both employees, after that the manager has started argument with me, I told him When flight will be late for 3 to 4 hours always we are cooperating to you so sometime you have to also cooperate with customers, He snatched the carton from me and told 2 parcels are not allowed in the flight I have to pay the money for 1 box, when I was started shouting on him, why you had snatched my carton, he has thrown my carton and told me he will not allow to board the flight. I am shocked to see the behavior of the staff. I am requesting you give them proper professional training.

In July, a flight I booked through an agency was delayed, so I canceled the flight and was promised a 100% refund by SpiceJet. The SpiceJet agent at the Delhi airport stamped my ticket, noting the full refund. I then submitted the documents to the agency and requested a refund. The response was to provide proof of PNR, flight information, passenger name, refund amount and currency. SpiceJet claims that the refund process has already been completed with the agency and that they don't have a separate documentation form. We included the email we received from SpiceJet (with all the information) and explained the situation, but Kiwi.com only asked for "supporting documentation" and did not offer any alternatives.

It is the airline's responsibility to provide proof of PNR, flight information, passenger name, refund amount and currency, etc. It's shocking that they don't even have such a form in place. This is the kind of documentation you'd expect to receive if you had to cancel a hotel or car rental to reschedule your flight, and the airline should be obligated to issue it.

The airline says it has already refunded Kiwi.com, and Kiwi.com says it has never received a refund from the airline.

After six months of exchanging dozens of emails with both parties, I still haven't received a refund.

Where is my money?

The worst.

Flight delayed by 11 hours with 3 different departure times given. No alternative available. Manager I spoke to rude and unhelpful, just told me to try to book on another airline. This airline is ruining the reputation of manohar airport and airlines in India in general. The airport and all relevant authorities should look into this airline and preferably revoke its licence to operate

you have no option to give less than one star so i have given that, though they don't deserve even this. I have booked flight for DEL-PUNE Sector for my official visit. The flight started delaying initially from 9:50am to 3PM then 4:15 pm, then 4:45PM and last known time was 5:20PM. So a total delay of 7hrs 30 minutes . All i could get an assurance of refund in i want to, and nothing else . They dont have any option to book me into another flight as i have categorically mentioned them that i was on official tour and i have a connecting conveyance to take for further travel of 7 hours.one delay had effected the entire plan and wastage of one full day and lifetime of harassment.
Now after going this, i think this is normal for the SPICEJET THUGS.
So anyone could tell me if i could take this to some platform to seek compensation.

SpiceJet is the worst airline in the world. My last 5 spicejet experiences. 1 flight cancellation, 1 airport change, 3 flights depart delayed twice to thrice.

SpiceJet interior experience is worst, their on-ground services are pathetic. Their customer service is unresponsive. Their timeliness is the worst. Please avoid this worst service provider if possible.

Outside of India, booking a flight online?...DON'T USE SPICEJET! Received a confirmation number but no email (luckily I took a screenshot). Money was taken from my account.
I followed up and they said the flight order had not gone through and I would receive a refund.
1 month later and after chasing 4 times still no refund.
So no refund and no flights. DO NOT BOOK WITH THIS COMPANY.. FRAUDULENT and ZERO CUSTOMER SERVICE.
The issue is I think with OTP (one time password) when abroad but this does not excuse their ignoring refunding customers they have taken money from. Theft.
They have my money and despite promising to refund do not. My last resort is to go via my card company to get the money back.

This is the 3rd class airline and fraud airline. They have no time table - frequently chage the timing, fully harrazment the passanger during the whole journy plan. Never book the tickets of SPICEJET even they give you a free ticket. Because they spoile your full travel plan.

I recently booked a ticket from Chennai to Delhi on 6th September 2023. But, sadly I had to encounter the worst experience with Spicejet, where I was denied onboarding on a mere request of writing only 2 words on the excess baggage receipt - "Laptop Bag" after payment of the excess baggage charges for the laptop bag that I was carrying. Such conduct from Spicejet was very unprofessional and dissatisfactory. When a customer pays the ticket price, he owns the right to travel through the flight and taking away this right is illegal in all terms. I can not understand if there is a policy of spicejet to charge amounts for a laptop bag, what made the team cancel my onboarding on the request of adding these 2 words - "Laptop Bag" on the excess baggage charge payment receipt.

To my utmost surprise, when I raised this with Spicejet's escalation points, they are saying that I have only refused to travel and they did not deny onboarding. This is completely false, as any sensible person can vouch for it - if I would have to refuse travel I would not have even paid the excess baggage charges in the first instance. This is a pure betrayal from spicejet. Atleast, they should have the guts to accept what they did.

I then also went to google to check on the reviews of Spicejet where I found that many customers faced the similar issue where they were denied onboarding by Spicejet staff and then Spicejet later took their steps back to say they did not deny the onboarding.

Because of them I was left helpless but to book another flight late in that day. I had to reach Delhi urgently but because of Spicejet staff, this was unduly delayed. They have even refused to refund the ticket price.

My flight SG8494 from Srinagar to Delhi has been delayed by five hours without explanation. The last time I travelled by Spicejet was on 11oct2022 from Calcutta to Delhi in SG8252. That flight got delayed by seven hours. I honestly am tempted to think this a torture experiment for poor passengers.It cannot be a serious airline. This is the worst domestic airline in India by 1000 miles.

Spice Jet is most pathatic and not be trusted flight operator , pl do not book tickets unless its a last option for you , pl do not come in the lies of lower ticket price , they reschedule , again reschedule flights as per their conv ........ they push customer to cancel the ticket and re book the flight on much higher price ---if you are travelling for official purpose or for some meeting pl never take spice jet ...............never ever

It was very bad experience our baggage was opened by some after checking the things few thing have got lost from bag and bag was mashed up even the lock has broken we did not except this and even one bag lock was also changed this was very unexpected from SpiceJet airline I will recommend everyone never travel from this airline

first when i book ticket from dehli to srinagar time should be 9.45

and next day spice jet send a message your ticket timing is changed to 9.20

at the end when i reached terminal t3 before the arrival spice jet counter asked me sir your terminal has been changed from t3 to t1 .without any message
spice jet staff member asked me sir go go go t1 very fast

spice jet madam tell me sir go down and take a bus
which is chargeble

few minutes have been left for start boarding

i take a party car santro which has been charges me 650 for that time
because i got very nervousness that time what can i do

is it good no very disgusted company
staff not supporting
staff member not supportable
staff member not corporated
spice jet company rate star zero (0)

spice jet company very bad company

Changed the times of our flight and told us that if their new time wasn't suitable we could get a full refund. Based on this reassurance we book on another airline and applied for a full refund. When the refund didn't materialise we asked at the airline's counter and they reassured us that the refund was forthcoming. No refund ever issued. So never trust Spice Jet and waht they say.

I recently had a highly disappointing experience with SpiceJet Airlines at Dubai International Airport. The level of service provided was not only pathetic but also a complete disregard for rules and customer dealing behavior. The incident occurred when my flight was delayed by a staggering 12 hours, and despite the established rules, the airline failed to provide the necessary accommodation.

To my utter surprise, while my fellow passengers were offered rooms and taxis, I was denied the same privileges. This discriminatory treatment left me baffled and questioning the integrity of the airline. It is disheartening to see a lack of consistency in providing appropriate services to customers who have paid for them.

Furthermore, the behavior exhibited by the staff was ignorant and unprofessional. Their inability to address the situation adequately only added to my frustration. I expected the airline to adhere to the rules and regulations that govern such situations, but it was apparent that this was not a priority for SpiceJet.

What adds insult to injury is the fact that despite charging a significant amount for the flight, the airline failed to deliver a satisfactory level of service. This blatant disregard for customer satisfaction and the refusal to provide proper accommodation amounts to nothing short of fraud.

In conclusion, my experience with SpiceJet Airlines at Dubai International Airport was marred by their pathetic service, failure to follow rules, lack of customer dealing behavior, and discriminatory treatment. The airline's staff demonstrated ignorance and unprofessionalism, while the delay of 12 hours without proper accommodation showcased their disregard for the comfort and well-being of their customers. I strongly advise potential travelers to exercise caution when considering SpiceJet Airlines, as their actions do not align with the principles of fair and responsible service provision.

Worst domestic flying experience ever. They were constantly changing the timings of the flight, they were not taking any responsibility for delaying the flight and not even offered us refreshment willingly which is the in rules. My original flight was in 8:10 a.m.but after all the delays and rescheduling it started boarding in 7:00 p.m.
Their behaviour was very rude and they won't take any responsibility for anything. 2 fellow passengers were in the airport since 12: pm but they didn't offered them any refreshment or anything.

Spicejet is an utter disappoint as flight service provider. I would never every recommend spicejet for any kind of flying.