The communication was not good. They took my order but then didn't hear anything until I sent a email to find out why it had not shipped 4 days latter. they said it was in possess and would ship soon.... Toon meer
Bedrijf heeft geantwoord
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I tried to use the promotion coupon offered on 3/22/2026. For $50.00 off a $250.00 a order. When I contacted customer service. They said it cant be used with club offers. Why do you have promot... Toon meer
Bedrijf heeft geantwoord
I came to SG for assistance, with what I think is some bogus charges, on my credit card statement. No assistance; bogus charges came from SG, but SG acted like it wasn't their issue.
Bedrijf heeft geantwoord
Item received was not as listed. That concern i pointed out is fixed. Nothing was done to make me feel better or fill my wants. Wasted 2 weeks of my fishing season on nothing
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Sportsman's Guide Official Web Site - sells top-quality Discount Hunting Boots, Discount Ammunition, Discount Ammo, Discount Hunting Gear, Gifts, and more at low prices.
Contactgegevens
Verenigde Staten
- www.sportsmansguide.com
1,7
Zeer slecht
624 reviews
Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Lack of assistance.
I came to SG for assistance, with what I think is some bogus charges, on my credit card statement. No assistance; bogus charges came from SG, but SG acted like it wasn't their issue.
28 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience and the frustration regarding the charges on your statement. We understand how concerning it is to see unfamiliar transactions, and we sincerely regret that you felt your concerns were not taken seriously during your initial contact. We take matters involving payment integrity and customer trust very seriously, and we would like the opportunity to investigate this further.
We’d like to look into your account details and the specific transactions you are referencing to see what happened and review any available options to help clarify or resolve the situation. Please reach out to us at reviews@sportsmansguide.pure.cloud with your order number—or the email address and name associated with your account—and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can properly investigate this for you.
Customer Review Team
Sportsman's Guide moved their shipping…
Sportsman's Guide moved their shipping from St. Paul, MN to Indiana. Every single thing I order will take longer now. It sucks.
28 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience and the frustration regarding the change in shipping times. We understand that quick delivery is a major part of why our customers rely on us, and we certainly didn't want this change to negatively impact your shopping experience. We experienced fulfillment challenges during a warehouse transition at that time, but we have been working hard to streamline those processes and improve our transit speeds from the new location.
We’d like to look into your recent orders to see the actual transit times and review any available options to ensure you're getting the best service possible moving forward. Please reach out to us at reviews@sportsmansguide.pure.cloud with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can better investigate how these changes are affecting your specific area.
Customer Review Team
The communication was not good
The communication was not good. They took my order but then didn't hear anything until I sent a email to find out why it had not shipped 4 days latter. they said it was in possess and would ship soon. Two days latter it shipped but the web page when I tried to track it said that the number was incorrect but you didn't give the number to me so I could track it through FEDEX. Also one of the items was cancelled and didn't find that out until the order was shipped. That was the main item I was looking forward to receiving. You need to be better at letting the customers what is going on so they don't go though what I did. Thanks, Brian
27 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience, Brian. We understand how frustrating it is to deal with communication gaps, especially when it involves tracking details and the unexpected cancellation of a primary item. This is not the level of service we aim to provide, and we appreciate you bringing these specific pain points regarding our notification process to our attention.
We’d like to look into the details of your order and your interaction with our team to see what happened and review any available options to make this right. Please reach out to us at reviews@sportsmansguide.pure.cloud with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can investigate the tracking and cancellation issues further for you.
Customer Review Team
Item received was not as listed
Item received was not as listed. That concern i pointed out is fixed. Nothing was done to make me feel better or fill my wants. Wasted 2 weeks of my fishing season on nothing
27 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience and the frustration caused by the discrepancy in your order. We understand how valuable your time is, especially during fishing season, and we sincerely regret that the delay and the initial error impacted your plans so significantly. While we are glad the listing concern was addressed, we recognize that this doesn't make up for the two weeks of lost time on the water.
We would like to look into your order details to see what happened and review any available options to better support you. Please reach out to us at reviews@sportsmansguide.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line. Once we have that information, we can investigate this further and work toward a better resolution for you.
Customer Review Team
Excellent service for order support
I ordered three fuel cans and received one within a few days. Ordering was easy, the price was good, and the can arrived in good condition. When the other two failed to arrive and I received no indication that they had shipped, customer service was very efficient at responding to my inquiry and offered to reship the two that didn't arrive. The issue was annoying but the company was very helpful at correcting the error.
25 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are happy to hear that you had a great experience with the ease of ordering and the quality of your first fuel can. We truly appreciate your patience regarding the missing items, and we are glad our customer service team was able to respond efficiently to get the remaining cans reshipped for you. While we understand that the shipping split was an annoyance, we are pleased that we could correct the error to your satisfaction.
Customer Review Team
defective item
I was sent a defective item that is missing important welding spots.
24 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience regarding the condition of your item. Receiving a product with missing welding spots is certainly not the standard of quality we expect for our customers, and we understand your concern regarding the safety and integrity of the piece. We appreciate you bringing this manufacturing defect to our attention so we can look into it.
We would like to review the details of your order and any photos of the defective areas to see what happened and determine the best options to help. Please reach out to us at reviews@sportsmansguide.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can properly investigate this and work toward a resolution for you.
Customer Review Team
Bought a wood burning stove
Bought a wood burning stove, the handle broke the first day and all of the stripping around the door fell off. Wood doesn't stay burning good because the door won't shut all the way due to the handle and stripping gone. Smoke goes everywhere. Lost everything in our greenhouse and now need to buy a new stove. Very disappointed.
24 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience with your new wood-burning stove and the damage to your greenhouse. This sounds like an incredibly frustrating and disappointing situation, especially with the loss of your plants. This is certainly not the level of quality or reliability we want for our customers, and we understand how critical a functioning stove is for your setup.
We would like to look into the details of your order and the specific issues with the handle and stripping to see what happened and review any available options to help. Please reach out to us at reviews@sportsmansguide.pure.cloud with your order number and any photos you might have of the damage, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we can better investigate this for you.
Customer Review Team
first time ordering something and do a…
first time ordering something and do a 3 month trial and ordering boot and out of stock you should have told me when i ordered. send me catalog
18 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience with your first order and the frustration caused by the out-of-stock status of your boots. We understand how disappointing it is to look forward to a new purchase and a trial membership only to find the item is unavailable after the fact. This is certainly not the smooth introduction to our brand that we want for our new customers.
We would like to look into the details of your order and the notification process to see what happened and how we can best assist you moving forward. Please reach out to us at reviews@sportsmansguide.pure.cloud with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. We would also be happy to look into getting a catalog sent out to your address once we can verify your information privately.
Customer Review Team
The website canceled a back ordered…
The website canceled a back ordered item on its own. When I contacted customer service to tell them the error on their part they said I had to back in and re-order. They should have been able to just take care of their problem.
23 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience regarding the cancellation of your backordered item. We understand how frustrating it is to deal with unexpected order changes, especially when the suggested solution requires extra effort on your part. This isn’t the seamless process we aim to provide, and we appreciate you bringing this to our attention.
We’d like to look into the details of your order to better understand what occurred and review any available options to help. Please reach out to us at reviews@sportsmansguide.pure.cloud with your order number, and kindly include "Attn: The Customer Review Team" in the subject line. Once we have those details, we will be able to investigate this further for you.
Customer Review Team
Good gear at decent prices, terrible fulfillment/customer service
Good gear at decent prices. Lots of good sales. The products are all decent quality for the price. Thats where the good ends.
The fulfillment process has really fallen off as of late. I currently have an order that is 2 weeks old that hasn't shipped, an order i placed after that one has already arrived, makes zero sense. Sometimes your order will ship within a day or two other times it can take literally weeks before it ships out. Kind of hard to plan when it can take anywhere between 3 days and a month to recieve your order. Do NOT ever order ammo, the last 3 shipments of ammo I ordered was so terribly packed the boxes all broke open with hundreds of rounds rolling around in the big shipping box. Customer service is useless and feeds you a line of whatever you want to hear but clearly has no say so on how the warehouse operates (or doesn't operate).If they can get their warehouse workers back in line this is for sure a 5 star company.
21 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience. While we are glad you enjoy our gear and pricing, it is clear we have let you down regarding fulfillment and packaging quality. We experienced fulfillment challenges during a warehouse transition at that time, which impacted our shipping consistency. That issue has been resolved and we’ve made improvements to our processes and packaging standards to ensure items like ammunition arrive securely.
We would like to look into your specific orders and review options with you. Please reach out to us at reviews@sportsmansguide.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line so we can investigate this further.
Customer Experience Specialist
I tried to use the promotion coupon…
I tried to use the promotion coupon offered on 3/22/2026. For $50.00 off a $250.00 a order.
When I contacted customer service. They said it cant be used with club offers.
Why do you have promotions for club members, if the club members cant use the promotion. When you do the math, a person pays less if they aren't a member, when the promotion is applied.
This is not right. Its not worth being a member. If this is the way you are going to treat members, I will not renew my membership, nor will I buy another thing from Sportsman Guide.
22 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience. We understand your frustration regarding the promotion from March 22nd and how the application of club discounts versus promotional coupons can be confusing. While our coupons do frequently carry specific exclusions—including limitations on combining offers—we never want our members to feel that their loyalty is undervalued.
We would appreciate the opportunity to look into the specific details of your attempt to order and clarify how these promotions are structured. Please reach out to us at reviews@sportsmansguide.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line. We will be happy to review the situation and discuss the options available for your account.
Customer Review Team
Dawn's The Best
Dawn is always very helpful with my questions and concerns.
Sportsmans Guide always has a wide variety of supply.
Things that I need and things that I don't need.
They look good in my man cave.
22 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are happy to hear that you had a great experience. Thank you for sharing your feedback regarding your recent interactions with us. We are proud to have team members like Dawn who go above and beyond to provide helpful support, and we will be sure to pass along your kind words to her. It is also great to know that our wide variety of supplies and gear is hitting the mark and helping you complete your man cave. We strive to be the dependable source for everything you need—and even the things you didn't know you needed until you saw them.
Customer Review Team
Recently I purchased an expensive…
Recently I purchased an expensive product which was labeled correctly from manufacturer but when I opened the box it contained a different product. Immediately contacted customer service and explained the problem. I was expecting a hastle but to my surprise it was handled professionally and in a timely manner considering the unusual problem that had happened. Have been a member for many years and have always been pleased with the products and service that I have experienced. Thankyou Dan Terhark
19 februari 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are happy to hear that you had a great experience. Thank you for being a loyal member for many years and for sharing your feedback regarding your recent purchase. While it is certainly unusual to find an incorrect item inside a manufacturer-labeled box, we are glad our team was able to step in and handle the situation professionally and promptly.
Customer Review Team
I appreciate you took care of shipping problem quick
I appreciate the package that I was delivered and ripped open and you took care of it and I appreciate that you did real good job and it was quick.
6 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are happy to hear that you had a great experience. It is wonderful to know that we were able to take care of your delivery and that you were pleased with the quick turnaround and the condition of your package.
Customer Review Team
Don't waste time or money
Sadly, it seems as though this site is very poorly managed. I was hoping to buy a pair of hunting shears from sportsman guide. I saw that by signing up for email and text alerts I could potentially get a discount so I went ahead and did that and also received a 15% off welcome offer besides. I was literally getting ready to hit the place order button when I realized that despite the supposed discounts, The total that would be charged to my card was still the full amount. I reached out to their chat service and the representative I spoke to named Kim was very rude and curt, giving no assistance and cutting the chat off right after her response so I couldn't reply. Needless to say, I will have to take my business elsewhere.
13 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience. We understand how frustrating it is when promotional offers do not apply as expected, and we sincerely apologize for the lack of assistance and the service you received during your chat. This is not the standard of service we strive to provide.
We value your business and want to ensure our promotional tools and service standards meet your expectations. Please reach out to us at reviews@sportsmansguide.pure.cloud with your details so we can personally investigate this technical issue and provide a full resolution for you today.
Customer Review Team
Poor Customer Service
Shipped the wrong product. Failed to reship the right product. Lied to me many times about checking the bin, shipping overnight, etc,etc. Ask for a supervisor. Wouldn't transfer to a supervisor. Am shipping the wrong product back and will never do business with these people ever again.
Edit: Got an email from the “review team” that reviews the reviews. Said they were sorry and offered a $15 coupon, insinuating I would buy from them again. Not a chance. Again, falsely told me they would ship overnight. To them, “over night” means 3 days. They shipped it Friday and I won’t get the replacement product until Monday. Three days. Twenty days since this whole debacle. Go ahead and do business with them if you don’t care what you get or when you get it.
1 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience. It is disappointing to learn that you received the wrong product and encountered repeated communication issues regarding your replacement and supervisor request. This is certainly not the level of service or transparency we strive to provide.
We want to look into this immediately to review your options and address the errors made during your interactions with our team. Please email us at reviews@sportsmansguide.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line. We would like the opportunity to investigate what happened with your shipment and work toward making this right.
Customer Review Team
Antwoord van Sportsman's Guide
We are happy to hear that you had a great experience. It is wonderful to know that our team provided the high level of service we strive for, and we truly appreciate you taking the time to share your positive feedback.
Customer Review Team
I purchased 2 pair of cargo pants…
I purchased 2 pair of cargo pants recently and needed to return them. I had purchased similar ones in the past but didn't notice this pair had straight legs vs boot cut, sportsmansguide.com was quick with sending me the return label so I can get a refund. I would purchase these again, I'll just have to look more closely to make sure I order the boot cut style
9 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are happy to hear that you had a great experience. While it is a bummer the specific leg cut wasn't what you expected this time, we are glad our team was able to provide a quick return label to help you get your refund started.
We appreciate your loyalty and look forward to helping you find that perfect pair of boot-cut cargo pants on your next visit.
Customer Review Team
Package was never shipped after a month…
Package was never shipped after a month of placing the order. Was never notified and was still charged package protection for a package that was never shipped.
10 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
We are really sorry to hear about your experience. It is disappointing to learn that your order has not shipped after a month and that you were charged for protection on an item that hasn't left our facility.
We want to look into this immediately to review your options and address the lack of notification regarding your shipment. Please email us at reviews@sportsmansguide.pure.cloud with your order number and include "Attn: The Customer Review Team" in the subject line. We would like the opportunity to make this right and investigate your order status further.
Customer Review Team
Worst company to deal with
Worst company to deal with. Slow to fill orders and they use some cut rate shipper that is always losing things.
4 maart 2026
Review zonder uitnodiging
Antwoord van Sportsman's Guide
Hey Thomas,
We are sincerely sorry for the slow fulfillment of your order and the issues you encountered with our shipping carrier. It is our responsibility to ensure your gear arrives safely and on time, and we clearly missed the mark in this instance.
Please reach out to our team at support@tgw.com so we can track down your package or issue a full refund for the lost items.
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