Sportsman's Warehouse, Inc. Reviews 

I purchased a rifle online through their website, at the time it said that they had multiple in stock and available. However after placing my order they emailed me saying that it is actually out of stock. After waiting on the phone for over a half hour to speak to someone about it they said they would call me back. Never called me back. 5 days later I called again asking about it and they told me they still havent found one at their other stores, yet on their website it says available at multiple stores. This has been a terrible experience for me and I would suggest going literally anywhere else because they clearly don't update their websites or stock. Save yourself the hassle and Do Not Shop Here!! I will never purchase anything from here again and I will make sure to let everyone I know to do the same.

Sportsman warehouse does not honor their price match policy. I just tried at the Salem, OR store and they refused to match multiple prices I provided to them from multiple online vendors. They said they only match the base pace of the item. They do not match sale prices. Their policy does not exclude sale prices but in practice, they violate their own policy.

Ordered items online only to be told two weeks later that they no longer had any inventory. Had to wait to get my credit card credited and was offered no replacement or credit for my trouble.

My wife and I and granddaughter were in there shopping and the a/c was broken, it was a horrible experience.

I placed an order weeks ago for a rifle scope on sale only to find out today that it had been cancelled due to being "out of stock." After navigating to the page and confirming with customer service it was confirmed that the item was indeed available BUT now at a higher price.

Customer service tried to rectify the situation by attempting to "honor the price" by refunding me difference only after I purchased the item at the new higher price when they could have just reprocessed my order at the original sale amount. I don't claim to understand how this type of practice works in their business but it clearly leaves a sour taste from a customer's perspective.

Their Customer Service is Terrible. Their online ordering program sets the customer up to have their order sent to the wrong store. They will Not ship from one store to another. They cancel the order even though the other store has your product. Then you have to wait 4 to 6 weeks to get a refund.
I will Never shop there again.

Lazy employees, rude management and hideous management of inventory.

Not even a 1 star. Terrible service, will not order another thing. I ordered 5inch grub received the 6 inches. It’s the normal thing to do take money when you do not have the right product. I sat on the phone for 25 min to talk to a supervisor because. It’s not fair that I gotta take time out of my day to fix there mistake. Was hung up on twice. Second time I only said supervisor, supervisor because my previous call lasted 25 min and got nowhere. As I asked the Second Lady to talk to a supervisor. She kept depending my name. And other information, I said u can not help me I want a supervisor. After many times asking and not being told to wait to talk to a supervisor. I then said this is groups and my lawyer will get involved if I can’t speak to a supervisor. I am now on a list that I can not talk to anyone. All because I was not able to talk to a supervisor. Terrible waste of an hour to have nothing solved

Wish I could give zero stars! They sent my $175 order to the wrong address, in a completely different city, then told me they won't do anything about it. Will NEVER give them another dime of my business! Worthless customer service. Worthless company!

Tshidiso Mhambo from Sportmans Mall of Africa assissted me so well. He was friendly and supportive. Completed a professional running analysis and advice me on good shoes.

I place an order online for several items to be shipped to my son for his birthday. My order was automatically cancelled. After 4 days of emails and phone calls, they finally cleared the issue and advised me to wait 24 hours and then try to place my order again. Yeah, that's not gonna happen. I placed an order with another retailer, but now it will arrive too late. Stay away!

I wanted to share positive feedback about one of your team members who assisted me recently.

I called Menlyn Sportsman Warehouse for help with an online exchange, the Lady by the name Surprise was incredibly helpful. She walked me through the entire process over the phone, was patient, clear, and made sure i was sorted out without any hassle.

Her service was professional and friendly, and it made a big difference to my experience with Sportsman Warehouse. Please pass on my thanks – she’s a real asset to your store.

NEVER shopping at this store again. The whole Spokane store looks like it's missing half its inventory.

Bought a gun online through the website and received an email to set up an appointment for the background check. No problems.

Get to the store, find no one working at the registers or customer service, so I wonder the store, heading toward the gun area.

Wait for service and then tell the guy that my order is in. We do all the things -- we takes my DL and gets the order.

Then he asks me for my WA firearms safety certificate. What? Oh, it turns out they need this before doing a background check, but that was NOT in the email telling me to make an appt. so I can get the background check completed.

It's a silly requirement, with about seven screens you need to flip through to get the certificate... so the guy tells me to just do it on my phone. Nope. Not good enough cell service in the store, so I have to go to the parking lot. Tried on three browsers and not working. Go back to the store; ask to speak to a manager.

Now we have three guys standing around telling me there is nothing to do but drive home 40 miles and do it and come back. With these gas prices?

What can you do for me? Nothing they say. I might just have to get a refund. They shrug.

I decide to try one more time -- I walk way out, almost out of the parking lot... and then it works.

Go back in and now have to take the background check on a tablet... but then the guy keystrokes everything from the tablet into his computer. What? Then he has me check the form and then the other two guys.

Finally, it's all done. ONE HOUR. And then he has the never to make me pay $18 for the background check; no offer of a discount or even free for the mixup. Nothing. This was supposedly the "on-duty" store manager.

More of a buyer's beware. If you purchase an item at a store while traveling thru an area and then find the item faulty, you will have to go back to that store to return it. You cannot return store purchased products online. If that store is hours away, you are screwed!!!

STAY AWAY FROM THEIR WEBSITE STORE! I recently purchased a $3,000 Humminbird head unit that was listed "in stock". I need the equipment ASAP so I paid for expedited shipping. It has been four days since. It has yet to ship and they still have $3,000 of my money tied up in a "pending" bank transaction. Customer service told me that another company is fulfilling the order. THEY ARE SELLING MERCHANDISE THAT THEY DO NOT OWN OR HAVE IN INVENTORY! GARBAGE COMPANY!

“The customer service here is a train wreck. Communication is nonexistent, promises are empty, and nobody seems capable of solving even the simplest problem. It feels like the entire operation is built on indifference and poor management. There are far better businesses out there that actually value customers.”

This company is terrible, the regional manager for the northwestern region is a terrible manager. Unprofessional. This place will gladly waste hours of your time in the hiring process. Don't waste money on a place where they will charge you hidden commission fees.

they charge for express shipping and can't provide a delivery date or a resolution when you inquire..... Stay away from online orders. Terrible customer service

horrible the manager has an attitude and implements his own ideas and blames it on the DOJ of Sacramento. he makes up rules on the spot and says its California law i have friends that work at turners, Breco firearms, American firearms. all say the same thing it's his policies not California's.

So me and my son won a shotgun a piece at ducks unlimited bingo for boom sticks and they have not been able to do the 10 day back ground check because they locked out my son for 30 days because he answered no on the portion that asks are you buyer transferee, and since he lives at my home because he is 18 years old they locked my account for 30 days als9 we went in today witch was aparently a day earlier and they locked our accounts again for another 30 days, we won these guns on 12/6/25 and another time do to errors in their filling paperwork they gave me 400 gift certificate for in store on a 800$ dollar shot gun I had bought from them SMH their staff is uncourteous and act like your a Moran who don't deserve their time. Buyers beware very unprofessional.