Springplans Reviews 

Very poor service following diagnosis that washing machine could not be repaired. Offered options for new machine which were then not available. We picked another model they suggested which took weeks and weeks to arrive. We had to buy another machine ourselves in the meantime before it arrived.
Very poor communication throughout. Customer service representative very rude and arrogant.

AVOID!
AVOID!

MY Tenant has been let down once again. Engineer said booked for 6 July 2026 then today. Didn't turn up and told them no availability.

The company's phone lines are down too.
My tenant and their young family have been without a oven since last week.

I even took out a service plan with these guys not knowing how useless they would be.

I've emailed them now and have no response.

They are stressing me out and causing my health to go downhill (I'm recovering from an operation).

If I could give no stars I would. .

I've had an update from Craig who works at the company trying to inform me that an Engineer has been trying to get in touch with my tenants to arrange an appointment. I rang my tenants and they have answered the phone straight away and have told me no Engineer has called them today. Anyway I passed on a number of an Engineer so that my tenants can arrange an appointment ASAP.

They've told me the earliest appointment is next Tuesday.
Hopefully they will fix the oven!

"The Engineer came today Friday however I have had an message from my tenant telling me the Engineer was told the hob required repairing not the oven .
The bloke has come out for the cooker. On his work sheet it had shown the hob replacement not the oven. He has said it will take 4 to 5 days to get a email authorisation to order the part. Then he can order the part when he is told to do so. He has taken pictures and he said we are looking to take 7 to 10 days. Can you have have a word with them. He said he could of brought the correct parts out to but from his office it said the hob was being replaced. We are looking at another week now with no oven. We can't keep affording to buy take away food for the kids".

Above message from my unhappy tenant.

Again the phone lines are dead!

17 July 2026. Still no repair!

Update
Engineer has just been 28/07/2026
The Engineer ordered the partial part ie the knob however the selector unit was either missing or wasn't ordered. I am out of pocket already as I've paid £100 from my own pocket to the tenant as compensation. It will be almost 4weeks for my tenants without an oven because the company is messing me about and are incompetent!

[28/07, 14:18] Tammy: They didn't order the inside part so now got to wait again not happy
[28/07, 14:26] Tammy: Don't know how long this is going to take now. We are not happy at all.

Springplans have today replied to my complaint and have cancelled the repair. They are charging me £59 for Engineer diagnosis of the oven problem (THE PROBLEM HAD ALREADY BEEN DIAGNOSED)

One month without an Oven. I will take this further!
DO NOT USE THIS COMPANY.
YOU HAVE BEEN WARNED!!

They now have taken a monthly fee out although they cancelled the repair. THIS IS BEYOND A JOKE SPRINGPLANS

This company is a scam. They signed me up to a monthly plan without my knowledge, and without sending a confirmation of account number, so when I try to cancel, someone from customer service says that they can’t locate my account.
I then noticed another payment coming out of my account every month meaning they have actually set up 2 subscriptions in my name without my consent.
I’m now having to block the transactions with the bank as there’s been no response from them.

Horrible company
You sign up with them they will charge you monthly for years, never providing any receipts, letters or emails for your payments. Never checks whether you even need their plan years down the line. But the moment you stop the plan they call you immediately to get their payment. Disgusting scam. STAY AWAY

This company Springplans also advertise as Repair and maintain. They say quick and efficient service what a load of rubbish. I contacted this company February 16th to have a quick fix on my washing machine, I was told for £139 my washing machine would be fixed in 48hrs what a joke. Fast forward to March 23rd weeks without a washing machine, weeks of being lied to weeks of stress to be told we can’t fix your washing machine. They told me they would refund me my £139 which I had asked for back weeks before to be told the part has being ordered so no refund, minus £59 because they had to call an engineer out in the 1st place. They have zero customer service skills not at all bothered about the customer it’s all about them. So after all these weeks without a washing machine being lied to and all the stress it caused me it cost me £59 for the pleasure. This company are the worst company I’ve had to deal with in my life they are an absolute disgrace avoid at all costs. I give them Zero stars AVOID!!!

I scheduled a washing machine repair appointment. Two days in advance. Within hours, I managed to fix the issue myself (turns out, competence is free). No engineer had been dispatched. No van was en route. No time had been lost. All that was required was a simple click of “cancel.”

Instead, I was informed that cancelling would cost me £79.

Not £10.
Not £30.
A full, unapologetic, eye-watering £79.

For context: this was an appointment that had just been booked. The visit wasn’t until two days later. No parts ordered. No labour performed. No inconvenience caused. The only thing that happened swiftly was them charging the full amount immediately.

Ah yes — they take the entire payment upfront in seconds (£169) . But the refund? That takes 10 days.

Efficiency, it seems, only works in one direction.

There was no flexibility. No goodwill. No basic human understanding that sometimes problems get solved. Just a rigid script and a payment system designed to extract maximum value for minimum effort.

If you’re looking for a company that specialises in repairing washing machines, I can’t comment.
If you’re looking for a company that excels at charging £79 for pressing “cancel” on a booking made hours earlier — you’ve found them.

Customer service implies service. This felt more like a toll booth.

Proceed accordingly.

Truly atrocious customer care and service. I had a £139 upfront payment for my dishwasher which turned out a simple front control panel . It took over 2/3 weeks and two visits to replace the part (first visit with no replacement part) I suggested at the onset due to clear evidence. I was also signed up to a 12 month contract with them with no option to cancel. This was not clearly explained or understood at the time of intial request. Today, after realising I have alreay made 5 monthly payements, I called them twice, both times it was the same man, he had a poor skills in comms for customer service , you can detect a robotic insistene without empathy no care for the trouble we had and the inconveniance caused.

Absolutely disgusting service. I was conned out of £150 upfront payment for my cooker which turned out not to have a fault. I was also signed up to a 12 month contract with them with no option to cancel. There is only one man I have ever spoke to and he has now threatened me with debt collection if I do not pay for this monthly contract.