I used square health and Aviva Digital Care through my workplace benefits. Finger prick blood test kit was sent quickly, clear instructions and when I sent it back, the results were fast and easy to i... Toon meer
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I was able to get an appointment for the same day, had a choice of male or female, and liked you can see info about them before you make your choice.i understand time restraint, In the appointment how... Toon meer
Great service. Very easy to book an appointment through the app on the same day & choose a GP of your choosing. Dr Alexander was very professional, kind and knowledgeable. Much quicker than a routine... Toon meer
Being able to request an immediate appointment and actually be seen and heard by a doctor is a rare thing these days. Being able to do it without taking too much time away from work also is so conven... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Square Health was founded by the team behind the Doctors Chambers group of companies, and was set up to provide holistic medical, technological and claims-related solutions for insurers. The business is the result of over 20 years of experience within the healthcare sector. Our founders are doctors who also have a deep understanding of the complex requirements of the insurance industry. We have an established infrastructure; access to over 5,000 medical specialists across the UK, 200 staff spread across two UK offices and a software development team of over 100. Expanding on the clinical heritage of the group, Square Health offers an extensive range of medical services, including but not limited to: medical screening, 2nd opinion services, health MOTs, appointment booking services, virtual and face-to-face GP consultations, specialist referrals, physiotherapy sessions, counselling and dietician appointments— all of which can be arranged in short timescales and are supported via our bespoke cutting edge technology and software solutions.
Contactgegevens
Crown House, William Street, SL4 1AT, Windsor, Verenigd Koninkrijk
- 0330 822 1776
- https://www.squarehealth.com/contact
- www.squarehealth.com
4,4
Uitstekend
415 reviews
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The digital GP is easy to book and…
The digital GP is easy to book and provides professional consultation service. Unfortunately there is no follow up as promised by the GP.
24 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Ernus,
Thanks for your review. We're delighted to hear that your found the booking process easy to follow and that the clinician you spoke with was professional.
Although appointments can only normally be booked one at a time, we're keen to learn more about the absence of follow up that you were expecting, whether it be by referral or prescription. Please contact us directly if you'd like us to look into this further for you.
Kind regards,
Square Health Team
A valuable tool in our healthcare arsenal
I used this service from the comfort of my own home to find out what a particular health issue I’d tolerated for a couple of years might be. I selected a doctor from a list that was offered, and I wrote a brief description of my problem for him to read before we began the video call.
The system worked really well and after a few quick questions the doctor gave me a diagnosis. I looked it up afterwards on the internet, and I could tell immediately that he was absolutely right.
With that in mind I saw my NHS GP who confirmed the diagnosis. Unfortunately there was going to be a 12 month wait for surgery on the NHS, so I sought private healthcare and had the operation last week.
I’m so pleased I took advantage of the video doctor service, and can unreservedly recommend it to anyone in a situation like mine.
14 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Peter,
We're really pleased to hear that the video GP service helped you get clarity on a health concern you had been living with for some time.
It's good to know that being able to choose a doctor, provide some background before the appointment, and speak from home made the process work well for you. That context can be really useful in helping the GP understand the issue and focus the consultation on what matters most.
We're also glad the doctor was able to assess your symptoms, give you clear guidance, and help you take the next steps with your NHS GP and then private treatment. It's encouraging to hear that the consultation played a part in helping you move things forward after such a long period without answers.
Thank you for sharing such detailed feedback and we really appreciate your recommendation.
Kind regards,
Square Health Team
Blood test results were easy enough to…
Blood test results were easy enough to understand. Booking a phone appointment was easy once you’d worked out the time input section. GP was late dialling in and didn’t really add any value. They simply referred me to my own GP - so a bit pointless.
1 juni 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Brian,
We're glad to hear that you found the blood test results clear and useful and the follow-up appointment booking was straight forward. Sometimes it's the case that something that's presented to our GP may need to be investigated further or in conjunction with your medical history which only your NHS GP has access to that we don't.
We're grateful for your comments and if you'd like to discuss your experience further, please don't hesitate to contact us.
Kind regards,
Square Health Team
The nutritionist was not considering my…
The nutritionist was not considering my condition, she was giving me a general support instead of helping me create a balanced diet for me. Also, I've never gotten the report which she said would be available for me on the app. When I contacted aviva they didn't helped me either
17 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Priscilla,
Thanks for sharing your experience.
It's a shame to hear that you found the advice to be generic and that you haven't received the report. Please contact the Aviva Team at Square Health and provide us with the details of the appointment and we can certainly chase this up for you.
Kind regards,
Square Health Team
Very fast service the GP I saw was…
Very fast service the GP I saw was wonderful and kind. Would recommend
28 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Catherine,
Thank you for your kind comments.
We're really pleased to hear that you were able to access the GP service without a long wait.
It's also lovely to know that the doctor you spoke with made you feel well supported and treated you with care during the consultation. We understand how much that matters when you're seeking medical advice.
We appreciate your recommendation and are glad the service worked well for you.
Kind regards,
Square Health Team
I've had mixed experiences with…
I've had mixed experiences with SquareHealth, but mostly positive. I've had GP appointments, nutritrionist and counselling appointments on there and mostly they'll all been very helpful. Would recommend anyone to give it a go.
15 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Jaabir,
We're glad to hear that, overall, your experience with Square Health has been a positive one.
It's particularly helpful to know you've used several parts of the service, including GP, nutritionist and counselling appointments, and that the support you've received has generally been useful across those different areas.
We appreciate your honest comments about having had some mixed experiences too. Feedback like this matters, as it helps us understand where the service is working well and where there may still be room to improve.
Thank you for your recommendation and for sharing your experience.
Kind regards,
Square Health Team
Punctual useful experience
Punctual useful experience. The doctor issued a prescription and the call was completed within 10 minutes
28 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Brian,
We're pleased to hear that your appointment took place on time and that the consultation gave you the support you needed.
It's good to know the doctor was able to assess your concern, issue the prescription and complete the call without taking up more of your time than necessary. We know members value being able to access clear medical advice efficiently, particularly when treatment is needed.
We appreciate you sharing your experience.
Kind regards,
Square Health Team
Excellent service
Excellent service if useing via HSBC make sure you have the correct app.
4 mei 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Charles,
We're really pleased to hear that you had a positive experience with the service.
It's also helpful that you've mentioned the app access for HSBC members, as using the correct app is an important first step in making sure members can access the services available through their account benefits without unnecessary confusion.
We appreciate you sharing your feedback, and we're glad the service worked well for you once accessed.
Kind regards,
Square Health Team
took a week to email the referral
The only dislike is the fact that took a week to email the referral.
8 mei 2026
Review zonder uitnodiging
Antwoord van Square Health
Good afternoon,
Thank you for taking the time to leave your comments.
We understand your frustration that a referral email would take a week to be received. Of course, this is normally with a patient within a matter of hours, if not, minutes so your experience is certainly out of the ordinary.
Nonetheless, we're please that the rest of the service proceeded as expected and we hope to be able to be of assistance in the future.
Kind regards,
Square Health Team
It took a coupe of attempts for the…
It took a coupe of attempts for the technology to connect the GP to me. Once the appointment worked, the GP was professional, attentive and actioned everything quickly
28 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Good afternoon,
We're glad to hear that, once connected, your GP appointment was handled well and that the doctor took the time to listen, assess your concern and arrange the next steps promptly.
We're sorry there were a couple of attempts needed before the consultation connected successfully. Video appointments can depend on the strength and stability of the internet or mobile connection being used at the time, and in areas with weaker signal, the connection can sometimes be less reliable than one would like.
We're pleased the appointment was able to go ahead and that the GP provided the support and follow-up you needed once the connection was established.
Kind regards,
Square Health Team
Amazing experience
Amazing experience, very knowledgable, quick appointment booked same day.
13 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Lottie,
Thank you so much for you review.
We're really pleased to hear that you had such a positive experience with the service.
It's good to know that you were able to secure an appointment on the same day and speak with someone who could provide informed guidance when you needed it.
We know timely access can make a real difference, so we're glad the service worked well for you.
Kind regards,
Square Health Team
Easy access to GP for referrals
I used this service as part of my private health cover and was well looked after. It was easy to get a video call with a knowledgeable GP in order to get an assessment and referral to a specialist. Highly recommended.
24 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Good afternoon,
We're pleased to hear that the GP service worked well for you as part of your private health cover.
It's good to know that you were able to arrange a video consultation without difficulty and speak with a GP who could assess your concern and guide you towards the right specialist support.
We understand how important it can be to receive clear next steps when a referral is needed, so we're glad the service helped you move things forward.
We really appreciate your recommendation.
Kind regards,
Square Health Team
Same day GP consultation
Same day GP consultation
No nonsense, very helpful and knowledgeableGP( Dr Hasan Omran)- problem sorted and prescription sent as we spoke to pharmacy.
10/10 service
23 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Good morning,
We're really pleased to hear that you were able to speak with a GP on the same day and get the support you needed without unnecessary delay.
It's great to know that Dr Omran was able to assess the issue clearly, explain the next steps, and arrange the prescription while the consultation was still taking place. We understand how helpful that can be when medication needs to be sent through to the pharmacy quickly.
We're glad the service worked so well for you and we really appreciate your 10/10 score!
Kind regards,
Square Health Team
Prompt
Prompt responses and appointment was done in minutes with the right referral.
24 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Ffion,
Thanks for your 5* review.
We're pleased to hear that you received a timely response and were able to complete your appointment without unnecessary delay.
It's also good to know that the consultation led to the appropriate referral being arranged, as we understand how important clear next steps can be when members are seeking support.
We appreciate you sharing your feedback.
Kind regards,
Square Health Team
Waste of time, they push you to a GP
Long waiting times and many questions just to be told that they cannot prescribe medication on a virtual consult. What then is the point of the service if I'm still reliant on a GP appointment?
Not an effective service and not what I've experienced using a previous virtual GP service.
29 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Good morning,
Thank you for taking the time to leave your review.
There may be occasions where a patient's medical history may be required before prescribing medication and this is something we at Square Health don't have access to, therefore, it's clinically appropriate to ensure the safety of the patient to refer them to their own GP.
Please feel free to contact us directly and we can discuss your query in more detail and provide an explanation to you.
Kind regards,
Square Health Team
Very easy to use app
Very easy to use app. Very professional approach and support. I found this service very helpful. Thanks for everything
8 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Purvi,
We're really pleased to hear that you found the app straightforward to use and that the support you received felt well handled.
It's important to us that members can access the service without unnecessary difficulty and feel confident in the care and guidance they receive once they do.
We're glad the service was useful for you, and we appreciate you sharing your feedback.
Kind regards,
Square Health Team
Dismissive consultant
Had a call with consultant. Expressed my concerns. There was no empathy, said will send a follow up email, and I am still waiting one month later. At the end of the call, the consultant simply ended the call before me finishing my sentence. Not the best experience.
29 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Dear Sergejs,
Thank you for taking the time to write your review.
We're sorry to hear that you were not satisfied with the service you received from the consultant and that you didn't receive the follow up email you were expecting. This is certainly not the experience we want our members to have.
Based on your comments, we kindly request that you contact us to provide more details so that we can look into this further for you.
Kind regards,
Square Health Team
when you finally get answers.
I have used this service twice, and always had a great outcome. they understand and listen, they use their knowledge to refer you to the correct doctors needed. i spent the past 15 years back and forth to my regular NHS doctor, i came to square health for help and finally got the answers i needed thanks to the experience of this service.
20 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Rachel,
We're really pleased to hear that both times you've used the GP service, it's helped you move forward with the support you needed.
It's clear from your review how important it was for you to feel properly heard and for your concerns to be considered carefully. We're glad the clinicians were able to draw on their experience, understand what you were describing, and guide you towards the right next steps.
After such a long period of trying to get clarity, it's encouraging to know that the service helped you get the answers you were looking for.
We really appreciate you sharing your experience.
Kind regards,
Square Health Team
Very professional and friendly service
Very professional and friendly service. I found the doctor very attentive and helpful
17 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Theresa,
We're really pleased to hear that your experience with the GP service felt both well handled and approachable.
It's especially good to know that the doctor took the time to listen properly and provided useful support during your consultation. That balance of clinical guidance and a considerate manner is something we know matters to members when they need medical advice.
We appreciate you sharing your feedback.
Kind regards,
Square Health Team
Using the app to book my appointment…
Using the app to book my appointment was so easy and I was made to feel at easy during my appointments and felt free to talk about how I was feeling and set some small goals to achieve each week to help
11 mei 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Ben,
We're really pleased to hear that booking your appointment through the app was straightforward and that you felt comfortable during your sessions.
It's so important that members feel able to speak openly about how they're feeling, especially when accessing this kind of support. We're glad your appointments gave you that space, while also helping you set manageable goals to work towards each week.
Thank you for sharing your experience with us.
Kind regards,
Square Health Team
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