I used square health and Aviva Digital Care through my workplace benefits. Finger prick blood test kit was sent quickly, clear instructions and when I sent it back, the results were fast and easy to i... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Quick response to organise blood sample with quick follow up appointment with gp. However, I was a bit surprised that a correction on date further confirmed by their email request, did not mean much.... Toon meer
Great service. Very easy to book an appointment through the app on the same day & choose a GP of your choosing. Dr Alexander was very professional, kind and knowledgeable. Much quicker than a routine... Toon meer
Bedrijf heeft geantwoord
Being able to request an immediate appointment and actually be seen and heard by a doctor is a rare thing these days. Being able to do it without taking too much time away from work also is so conven... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Square Health was founded by the team behind the Doctors Chambers group of companies, and was set up to provide holistic medical, technological and claims-related solutions for insurers. The business is the result of over 20 years of experience within the healthcare sector. Our founders are doctors who also have a deep understanding of the complex requirements of the insurance industry. We have an established infrastructure; access to over 5,000 medical specialists across the UK, 200 staff spread across two UK offices and a software development team of over 100. Expanding on the clinical heritage of the group, Square Health offers an extensive range of medical services, including but not limited to: medical screening, 2nd opinion services, health MOTs, appointment booking services, virtual and face-to-face GP consultations, specialist referrals, physiotherapy sessions, counselling and dietician appointments— all of which can be arranged in short timescales and are supported via our bespoke cutting edge technology and software solutions.
Contactgegevens
Crown House, William Street, SL4 1AT, Windsor, Verenigd Koninkrijk
- 0330 822 1776
- https://www.squarehealth.com/contact
- www.squarehealth.com
4,4
Uitstekend
420 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very easy to use app
Very easy to use app. Very professional approach and support. I found this service very helpful. Thanks for everything
8 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Purvi,
We're really pleased to hear that you found the app straightforward to use and that the support you received felt well handled.
It's important to us that members can access the service without unnecessary difficulty and feel confident in the care and guidance they receive once they do.
We're glad the service was useful for you, and we appreciate you sharing your feedback.
Kind regards,
Square Health Team
Dismissive consultant
Had a call with consultant. Expressed my concerns. There was no empathy, said will send a follow up email, and I am still waiting one month later. At the end of the call, the consultant simply ended the call before me finishing my sentence. Not the best experience.
29 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Dear Sergejs,
Thank you for taking the time to write your review.
We're sorry to hear that you were not satisfied with the service you received from the consultant and that you didn't receive the follow up email you were expecting. This is certainly not the experience we want our members to have.
Based on your comments, we kindly request that you contact us to provide more details so that we can look into this further for you.
Kind regards,
Square Health Team
when you finally get answers.
I have used this service twice, and always had a great outcome. they understand and listen, they use their knowledge to refer you to the correct doctors needed. i spent the past 15 years back and forth to my regular NHS doctor, i came to square health for help and finally got the answers i needed thanks to the experience of this service.
20 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Rachel,
We're really pleased to hear that both times you've used the GP service, it's helped you move forward with the support you needed.
It's clear from your review how important it was for you to feel properly heard and for your concerns to be considered carefully. We're glad the clinicians were able to draw on their experience, understand what you were describing, and guide you towards the right next steps.
After such a long period of trying to get clarity, it's encouraging to know that the service helped you get the answers you were looking for.
We really appreciate you sharing your experience.
Kind regards,
Square Health Team
Very professional and friendly service
Very professional and friendly service. I found the doctor very attentive and helpful
17 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Theresa,
We're really pleased to hear that your experience with the GP service felt both well handled and approachable.
It's especially good to know that the doctor took the time to listen properly and provided useful support during your consultation. That balance of clinical guidance and a considerate manner is something we know matters to members when they need medical advice.
We appreciate you sharing your feedback.
Kind regards,
Square Health Team
Using the app to book my appointment…
Using the app to book my appointment was so easy and I was made to feel at easy during my appointments and felt free to talk about how I was feeling and set some small goals to achieve each week to help
11 mei 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Ben,
We're really pleased to hear that booking your appointment through the app was straightforward and that you felt comfortable during your sessions.
It's so important that members feel able to speak openly about how they're feeling, especially when accessing this kind of support. We're glad your appointments gave you that space, while also helping you set manageable goals to work towards each week.
Thank you for sharing your experience with us.
Kind regards,
Square Health Team
I have had issues with my mental health…
I have had issues with my mental health and work related and Jenny has been fantastic and the lady I spoke to yesterday to book another appointment was just brilliant. Huge huge thanks.
2 juni 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Ali,
We're really pleased to hear that Jenny has been able to support you during what sounds like a difficult time, particularly with the mental health and work-related concerns you've been dealing with.
It's also lovely to read your comments about the colleague who helped you arrange another appointment. We know that making contact and booking support can sometimes feel like a big step, so it's important that members feel listened to and well looked after from the first conversation through to their sessions.
We'll make sure your kind feedback is shared with the team.
Kind regards,
Square Health Team
Nutrition and Doctor - Excellent
I used this service to speak to a nutritionist and also a doctor. Easy to use, knowledgeable individuals. Extremely happy with the advice and support they provided/are providing. Highly recommend.
21 mei 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi David,
Thank you for your recommendation.
It's lovely to hear that you have had such a positive experience using both the nutritionist and GP services.
We’re pleased the platform was straightforward to access and that the professionals you spoke with were able to give you informed guidance that felt useful and relevant to your needs.
It's especially good to know that the advice and support you have received, and continue to receive, has left you feeling well looked after. We want members to feel confident using different parts of the service when they need support with their health and wellbeing.
We really appreciate your recommendation.
Kind regards,
Square Health Team
Good and efficient service
Good and efficient service. only issue was i never received any referral follow up info
19 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Richard,
Thank you for your review and we're delighted that you were happy with the service.
We're sorry that you didn't receive your referral straight away; this should've been received shortly after your appointment concluded. If you haven't already, please contact us with further details and we can get this sorted for you.
Kind regards,
Square Health Team
I've got great use of the membership now, knowing what is available
For a long time I wasn't aware of the services included in my subscription. I've attended 6 x30 mins online counselling/mental health sessions with Ms L Kaas. I find her very supportive and interested. On one occasion I missed the start of the appointment & she took the time to phone me to ensure I didn't miss the appointment altogether. Great customer service. I also availed of the annual bloods screening, which gave very detailed results. I could follow up with a GP appointment too, but this was a little strange as the online GP wasn't sure what to do and neither was I. Probably a little strange a GP who doesn't know a big pile about you, I have a referral for a vascular issue I have so I need to check if a private consultation is included in the membership before I proceed.
3 juni 2026
Review zonder uitnodiging
Antwoord van Square Health
Good evening,
It's great that you have been able to make more use of the services available through your membership now that you have a clearer understanding of what is included.
We’re pleased that your counselling sessions with Lina have been valuable for you and it's lovely to read that she made the effort to contact you when you missed the start of one of your appointments. That kind of attentiveness can make a real difference, particularly when someone is accessing mental health support.
It is also good to know that you used the annual blood screening service and found the results detailed. We appreciate your comments about the GP follow-up afterwards and understand why this may have felt less straightforward if there are no anomalies or areas of concern, however, we hope this provided reassurance at least.
If you would like clarity on whether a private consultation for your vascular concern is included within your membership, please contact us directly and we can help check what is available under your specific benefits.
We really appreciate you sharing such detailed feedback about the different parts of the service you have used.
Kind regards,
Square Health Team
Simple test and clear guidance
Simple test and clear guidance, quick turnaround for results. The results are clearly explained.
18 mei 2026
Review zonder uitnodiging
Antwoord van Square Health
Good afternoon,
Thank you taking the time to review your experience of our home test kit.
It's good to hear that the process was easy to follow and that the instructions helped you complete the test with confidence.
We’re pleased your results were returned promptly, as we know timely information can make a real difference when members are waiting for health-related updates.
It is also reassuring to know that the result information was set out in a way that made sense, as understanding what the results mean is just as important as receiving them quickly.
We appreciate you sharing your experience.
Kind regards,
Square Health Team
Easy to get appointments
Easy to get appointments, no nonsense discussion, straightforward referral. Professional experience.
Only minor downside is that each GP appointment can only cover one condition.
26 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Stacy,
It is good to hear that you were able to access appointments without difficulty and that your consultation led to clear next steps, including the referral you needed.
We’re pleased the GP discussion felt focused and direct, as we know members value being able to explain their concern, receive clinical guidance, and understand what should happen next.
Thank you also for your comment about appointments covering one condition. GP appointments are structured this way so the clinician can give enough attention to the concern being discussed and provide safe, appropriate advice within the appointment time.
Nonetheless, we're happy to learn that you were happy with your experience overall.
Kind regards,
Square Health Team
Used mental health services
Used mental health services. I found a brilliant therapist, and I benefited greatly from these sessions.
Booking could have been easier with filtering, and a rescheduling option would be a great addition, as right now the only option is to cancel the session.
1 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi,
Thanks so much for taking the time to leave your review.
It is really good to hear that you found a therapist who was the right fit for you and that the sessions made a meaningful difference.
Finding the right professional support can be such an important part of getting value from mental health sessions, so we’re pleased the service was helpful for you.
Thank you also for your comments about the booking process. We understand how filtering options could make it easier to find the right therapist or appointment and we can also see why being able to amend an appointment, rather than cancelling and rebooking, would be a useful improvement.
We appreciate you sharing both your positive experience and your suggestions. We will pass this feedback on to the relevant team as part of our ongoing review of the member journey.
Kind regards,
Square Health Team
Amazing & quick service even doctors…
Amazing & quick service even doctors are helpful..... 5 out of 5
21 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Manoj,
Wow, thank you for such a positive review of your experience.
It's lovely to hear that you were so pleased with the service and felt able to rate your experience so highly.
We’re glad you were able to access support without a long wait and that the doctors you spoke with provided useful guidance when you needed it.
Feedback like this is always appreciated and we’re pleased the GP service worked well for you.
Kind regards,
Square Health Team
Didn't work out.
Didn't work out.
Wanted support, empathy & direction.
Felt berated & an idiot for talking. Told to shut up so the 'councillor' could comment. Yet they left dark silences that I felt I needed to fill.
Obviously my fault.
22 mei 2026
Review zonder uitnodiging
Antwoord van Square Health
Dear Ian,
Thank you for your review, however, your experience is not one that is indicative of the typical service we offer and we're sorry that you didn't feel that you benefitted from the service.
Unfortunately, we haven't been able to locate your record just from your name, therefore, please contact us to provide further details and we will investigate your concerns further for you.
Kind regards,
Square Health Team
Antwoord van Square Health
Hi Konstantina,
We’re really pleased to hear that your experience with the GP service was such a positive one. It's always valuable for us to know when the service has worked well for members and met their needs.
Thank you for sharing your feedback.
Kind regards,
Square Health Team
Simple to use app
Simple to use app. Quick response and appointment.
26 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Steve,
It is good to hear that you found the app easy to navigate and that you were able to arrange your GP appointment without a long wait.
We know members often come to the service when they want timely medical guidance, so we’re pleased the process helped you access support quickly and without unnecessary complication.
We appreciate you sharing your feedback.
Kind regards,
Square Health Team
Very useful app
Very convenient especially for a quick doctor consultation, otherwise I would have been in anxiety because of a test result for at least a week whilst waiting for the GP appointment. Very happy with the app and it will be even greater if an extra confirmation button could be added when pressing “cancel” as I cancelled the appointment by mistake when I didnt feel very well.
28 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Good afternoon,
It is really good to hear that the app helped you access a GP consultation quickly, especially when you were understandably concerned about your test result.
We know that waiting for an appointment can feel difficult when you are worried about your health, so we’re pleased the service helped you speak with a doctor sooner and gave you a way to get support without that added wait.
Thank you also for your comments about the appointment cancellation process. We’re sorry to hear you accidentally cancelled your appointment when you were feeling unwell and your suggestion about adding an extra confirmation step is helpful feedback. We will share this with the relevant team for consideration as part of our ongoing review of the app experience.
We’re glad the app has been useful for you overall and really appreciate you sharing both your experience and your suggestion.
Kind regards,
Square Health Team
Professional and speedy
Everything was very professional and speedy. The GP I spoke to was thorough and kind.
22 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Clayton,
It is great to hear that your experience with the GP service felt well organised and that you were able to get the support you needed without unnecessary delay.
We’re also pleased that the GP took the time to consider your concerns properly while speaking with you in a caring and respectful way. That combination of clear clinical guidance and a thoughtful approach is exactly what we want members to feel during their consultations.
We appreciate you sharing your feedback.
Kind regards,
Square Health Team
Antwoord van Square Health
Hi James,
Thank you for your 5* review.
We’re pleased to hear that your experience with the GP service was positive and that the support you received felt well handled.
It is also good to know that the team came across in a courteous way and that the process worked without unnecessary delay. We want members to feel they can access help in a clear, timely, and respectful manner, so your feedback is appreciated.
Kind regards,
Square Health Team
Outstanding Service
Outstanding Service. Very straightforward to get repeat appointments with the same GP which is beyond reassuring. Fantastically understanding and patient with me and an appointment which is never rushed and where I feel utterly listened to. The advice and support and after care via either referral or prescription is super fast and each time being patient care.
28 april 2026
Review zonder uitnodiging
Antwoord van Square Health
Hi Ellen,
Thank you so much for taking the time to leave your review.
It is wonderful to hear how much value you have taken from the GP service, particularly being able to book further appointments with the same doctor.
Continuity can make a real difference, especially when you want to feel that the person you are speaking with understands your history and the support you need. We’re really pleased that your appointments have felt considered, unhurried and focused on you as an individual.
It is also good to know that any next steps, whether through prescriptions, referrals, or follow-up care, have been arranged promptly when needed.
We really appreciate you sharing such thoughtful feedback.
Kind regards,
Square Health Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.