Starrymaps.com Reviews 

224
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

The ordering process was easy and I was updated regarding shipping, all went very smoothly and the Starrymap was perfect. This gift was one of the most meaningful gifts I ever gave my daughter and he... Toon meer

Beoordeeld met 5 van de 5 sterren

This business really lets everyone feel important. I had minor damage on my first print, which is something rare in itself because plenty of people who suggested this gift all had excellent quality. W... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered just the print without the frame and it arrived in bad condition. However, I contacted their customer support right away and Mike responded quickly. He replaced it right away free of charge... Toon meer

Beoordeeld met 5 van de 5 sterren

SUPER cute idea however I did not receive tracking info after 8 days of placing the order. Because I needed this within a specific time frame I need to cancel the order and be refunded. Mike has resp... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Posterwinkel
  2. Cadeauwinkel
  3. Copyshop

Informatie afkomstig van verschillende externe bronnen

A perfect gift to someone special; Create custom maps of the night sky to save a precious moment forever. Our maps can be instantly downloaded in 10 different international sizes.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

224 reviews

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4,7

Alle reviews

(224)

25 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Gorgeous

I just received my stretched canvas print and it is gorgeous!! My son is going to love this gift for his 30th Birthday!! I plan on ordering several more! Thank you for this very special piece of art!!

1 maart 2021
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Disappointing service

Ordered on the 4th of Feb as a valentines gift for my fiance. Heard nothing until I emailed them on the 10th to be told that it wasn't even shipped yet. I was told that they didn't expect such a high volume of order. Hard to believe there was such a lack of preparation for a busy period considering most people have turned to online shopping over the past year. My advice would be not to accept orders if you cannot deliver within the stated timeframe or at least be upfront about the delays so customers have a choice.
The product finally arrived on the 19th of Feb. The picture is nice but the frame is cheap and there is a split where 2 corners are joined. I would have expected a much better quality frame for the price.

20 februari 2021
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Hello Tom,

Thanks for your review and I'm sorry about the issues you had. Could you please contact the support team at support@starrymaps.com? They'll be happy to help you get a new framed print to replace the damaged one. Please mention your order number and include photos showing the damages and the shipping box. We're very sorry again about that. We're always happy to replace prints that do not meet our high quality standards.

We're sorry about the delay in getting the print to you. This year is different from all online businesses due to covid, we had unprecedented demand for Valentine's which is why there was an unexpected delay. Shipping companies also faced the same issues unfortunately which resulted in further delays. We're taking that into consideration for upcoming seasons. Thanks for the feedback!

All the best,
Starrymaps Team

Beoordeeld met 5 van de 5 sterren

Highly Recommend

So happy with my Starrymap and had a really great experience working with the company. The map looks awesome and was a really special gift to give. The company was super responsive and helpful and made things as easy as can be. I highly recommend getting one of these for yourself or someone special. 10/10

18 februari 2021
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Thanks so much Sam!

Beoordeeld met 5 van de 5 sterren

Brought a woman to tears with this gift

I saw this product on TilTok. Knew it would amk a perfect V-day gift. Customer service was very quick to respond to my questions. Product shipped quickly and arrived with wnty of time to spare. I had it shipped to my work. The office crew opened it by mistake and was brought to tears about how sweet and meaningful this gift is. Its a winner guys!

8 februari 2021
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

We're delighted the custom star map print was well received Bobby! Thank you for your review!

Beoordeeld met 5 van de 5 sterren

Great Product!

We've been ordering these as sympathy gifts for employees at work and they have been meaningful and special to each employee and their loved ones. The digital versions are excellent quality and the prints are very quality as well!

1 februari 2021
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Thank you so much Morgan! We're so happy to help deliver these special memorable gifts to your employees!

Beoordeeld met 5 van de 5 sterren

Great quality, tracking was "eh"

I was so excited when I ordered my starry map. I got the confirmation email that it had been shipped and where to track my package. Unfortunately I had some errors with the tracking and I had to go back and forth with customer service. However, customer service replied to my emails immediately and helped resolve the problem. They were easy to deal with and assured me my map was on the way. It was even better than expected when I recieved it. Great quality.

26 januari 2021
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Thank you Kelly! I'm happy the print was well received and that we could help you with tracking!
All the best!
Starrymaps Team

Beoordeeld met 5 van de 5 sterren

Customer Satisfaction

This business really lets everyone feel important. I had minor damage on my first print, which is something rare in itself because plenty of people who suggested this gift all had excellent quality. When i had contacted "Mike From StarryMaps", I felt I had made a friend by the end of the process, plus a new board once I proved mine was damaged. I know i will definitely be ordering from here again.

12 januari 2021
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Thanks so much Tom! We truly appreciate your feedback and kind words.

Beoordeeld met 5 van de 5 sterren

SUPER cute idea however I did not…

SUPER cute idea however I did not receive tracking info after 8 days of placing the order. Because I needed this within a specific time frame I need to cancel the order and be refunded. Mike has responded to my emails very nicely so far, hoping he will grant me my request of cancelling and give me a refund. Will post an update on how this was handled by the company.
*Update-Mike quickly issued my refund without any problems so I am very happy about that.

12 januari 2021
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Hey Carley

I'm so sorry about the delay! The labs had an unexpected surge in demand during the holidays which is why your print took longer than expected to be made. Our customer support team contacted you via email to resolve this.

Thank you!
Starrymaps Team

Beoordeeld met 5 van de 5 sterren

Love our print!

I ordered a framed print as a gift to my husband (and myself)
It arrived just in time for our first anniversary, thanks to Mike and the team for their hard work specially during this time of year.

My husband loves it so much! Given that he's an artist, he admires the attention to detail and appreciates the quality. It even looks better in real life and makes a statement in our home.

I recommend Starry Maps for the friendly customer service and great quality.

11 januari 2021
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Thanks so much! We're very happy you love your custom star map from Starrymaps! Hope to see you again :-)

Starrymaps Team

Beoordeeld met 5 van de 5 sterren

Super easy to design and order

Super easy to design and order. If I had and questions, Mike responded very quickly. This gift is unique and personal and our daughter loved it, a highlight on Christmas morning, for sure! I recommend this to anyone who wants to commemorate a special date or occasion. Thanks again!

6 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Christmas order

Ordered for Christmas but I always order gifts too late and with covid shipping everywhere is delayed. I didn't get a confirmation code after a few days, so I emailed the website and Mike got back to me as fast as possible. When my parents received their gift, they were super happy. I paid extra for a nice frame and it looks amazing. They weren't even bummed out that it was late. ( which was my own fault, since I wait to the last minute to do anything lol) Would definitely recommend buying again. I wish I could post a photo, it looks so nice

5 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I just cannot say enough about how…

I just cannot say enough about how excellent the customer service is ..Mike and his team work so hard this time of year and continue to service every customer..ordered 3 for my grandchildren for Christmas..could not decide black or blue with Mike’s help went with blue like the sky..and white frame..hoping they would arrive on time and they did!I did not see them until they were opened...they all loved them. They are going to hang in their game room so everyone can see them!! They looked so beautiful..may have to get them for their parents!!Thank you Mike and your team..

4 januari 2021
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Thanks so much Annette! We're very happy they were well received! We're always happy to be part of this wonderful memory with your grandchildren. Thank you so much for choosing Starrymaps to deliver those special gifts!

Beoordeeld met 1 van de 5 sterren

This was the worst company I have ever…

This was the worst company I have ever done business with. They took $85 from me. I shipped my package with my correct address filled in from PayPal. When the package was shipped, it took a month to ship to my post office and back to the company because there wasn’t a vital address line. It was literally a day before Christmas and I asked for a refund and all they offered was a waive of the reshipping fee. Starry Maps responds to bad reviews and tries to debunk them without taking anything from them to better their company. I requested a refund on PayPal and this company flight tooth and nail to keep me from getting a refund. PayPal refused the case because they showed that the package had been delivered to my post office, not my address. All in all, I’m out $85, 2 months of my time, and had an experience with a company that doesn’t care about it’s customers, only about scamming them.

3 januari 2021
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Hello Porter

I'm sorry you feel this way. Your address was incorrect, which is what we communicated several times via email when you reached out about the print being returned. We offered to re-send it to your address, and waived the delivery fee as a courtesy (worth $15), but you refused to have it sent back since you purchased another product as a gift. We extended the offer via email 3 times, yet you wanted to escalate to PayPal and we responded to your claims there.

As is well known, PayPal protects and sides with customers which is why it is a popular service. However, after reviewing the case they decided (fairly) that we have the right to keep the payment given your address was incorrect and that you refused to have the product re-sent (free of charge).

I completely understand that you may have changed your mind or gift plans, it happens. However, the print was made for you based on your request and we wanted it delivered which we couldn't do without a correct address. Our exchange and refunds policy is clearly stated on our website linked on all pages including checkout. We made exceptions to it, but even with that we couldn't satisfy your needs. We did everything we can to help, and PayPal was fair after fully reviewing the case.

Our 50,000+ customers worldwide and hundreds of reviews which you can read on www.starrymaps.com/reviews attest to our great customer service and excellent products.

Please contact the support team at support@starrymaps.com and they'll be happy to reship the print to your address if you changed your mind. We want to deliver the product we made for you if you allow us to.

Thank you!
Starrymaps Support

Beoordeeld met 1 van de 5 sterren

STAY AWAY FROM THIS COMPANY

STAY AWAY FROM THIS COMPANY! I placed an order on Dec 10th and still have yet to get a tracking number. NOWHERE ON YOUR WEBSITE DID IT SAY THAT YOU WOULD NOT GET ITEMS SHIPPED OUT IN A LONGER TIMEFRAME DUE TO DEMAND. It says ships in 3 business days in your FAQ. Then you are telling people that are in the states. "Well read the about page. We are in Ireland, but we sorta do business else where." I explained after the first week that this order was no longer needed. I had a family flying in for Christmas and needed to provide them with a Christmas present while they were in town. Someone said "SORRY YOUR PRINTS ARE PRINTED NO REFUND. THEY JUST NEED TO BE PUT IN FRAMES AND SHIPPED OUT ANY DAY!" A week after that no tracking number. It became, feel sorry for me because Christmas we are in high demand. Like come on, I understand stuff happens, but give me a refund of my $240 for someone that is not working it is A LOT of Money! I asked, if they are already printed then what state are they in? Then I was GHOSTED. Please give me a refund. They were Christmas presents that are not obviously needed in Januarary now. Shame on you for not refunding my order!

2 januari 2021
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Hey Ted,

I'm so sorry about the experience you had, Ted, as mentioned in various emails with the team. The circumstances were difficult this year as all businesses had production and delivery issues due to covid19 and a major surge in demand on ordering online, which also flood shipping companies with unprecedented order levels. I'm sure all readers of this page have experienced delays of some sort in December 2020 due to the factors mentioned here. The challenges experienced were not expected unfortunately. Having said that, we did our best to make and deliver your prints on time. The team worked 24-hour shifts before the holidays. Since we couldn't deliver on time we refunded your money in full long before this review was written. If you didn't receive the funds please check with your bank - it's their responsibility to make sure the amount you paid is available to you. We're sorry again this happened, we put measures in place that guarantee such delays wouldn't happen again in high seasons like Christmas. Thank you for your feedback.

Starrymaps Team

Beoordeeld met 5 van de 5 sterren

Love my map! Great customer service

Love my map! I ordered for my husband for our anniversary. It came very quick despite it being December and thr middle of a pandemic. I must have received a faulty product bc there were scratches on the frame and the covering was marked up. I emailed and received a response almost immediately. The pics were reviewed and they did agree that wasn't up to their quality standards. I received a new one a couple days later with even quicker shipping and it was pristine! Great product and great customer service! Highly recommend.

1 januari 2021
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Thank you so much Lisa! While damaged prints are rare, if a customer received a faulty product we replace it immediately with express shipping and their replacement takes priority in our labs.
Thank you for your feedback and thanks for allowing us to deliver this special gift to you!

All the best,
Starrymaps Team

Beoordeeld met 5 van de 5 sterren

Amazing people

Amazing people. I had ordered my 4 posters months ahead received them but believe it or not my dog had got hold of them and destroyed them, 6 days prior to Xmas. I go back on line and order new ones but knowing I would not get them for Christmas. I emailed the company explaining my situation. Mike emailed me back straight away snd promised me he would try his best to get them to me before Xmas. I wasn’t expecting any miracles They arrived 3 days prior.
OMG I was over the moon as this way my children’s main present.
Thank you Mike and all the staff involved. Amazing customer service was

27 december 2020
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Thanks so much for your kind words Tana-Marie. We're very happy your replacement prints came on time! Thanks for choosing us to deliver these special gifts :-)

All the best,
Starrymaps Team

Beoordeeld met 1 van de 5 sterren

Ordered as Christmas gift for my wife

Ordered as Christmas gift for my wife, more than a week in advance for Christmas. Went more than 5 days with NO shipping information. After a couple of days of correspondence, they couldn’t give me any time frame on delivery, even after I paid the extra money for express shipping. They refunded WITHOUT MY consent. Terrible customer service with awful response time. Do yourself a favor and avoid.

24 december 2020
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Hello Wade,

Thank you for your review and we're sorry this happened. Your order was delayed due to major Christmas demand which was explained on the website before placing a purchase. You asked us to process the order and have it shipped on a certain date or else you'll dispute the payment with your bank - so we provided what you asked for early and refunded your money in full due to this delay. We did not want to give any promises we couldn't keep, hence the refund.

We're sorry if you did not want the order cancelled, we had to do that to avoid delays of getting your money back through your bank.

Thank you
Starrymaps Team

Beoordeeld met 5 van de 5 sterren

Great product; great customer service!

I ordered a print and while following up on the tracking information, I got excellent customer service. My email with questions was responded to nearly immediately and they even followed up after it was delivered to make sure I was happy-- which it turned out amazing! Quite pleased all around.

16 december 2020
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Hey Emily

Thanks so much for your kind words - we're happy we could help!

All the best,
Starrymaps Team

Beoordeeld met 5 van de 5 sterren

Genuine high quality products; excellent customer service

I received a premium print as advertised on Starrymaps website; the quality far exceeded my expectations. They provided professional customer service that accommodated all of my customization requests;
I will definitely recommend this website to all of my friends

12 december 2020
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Thank you for your kind words Mohan! I'm glad you like your print! All the best!

- Starrymaps Team

Beoordeeld met 1 van de 5 sterren

TERRIBLE COMPANY

TERRIBLE COMPANY. I WAITED 8 DAYS WITH NO SHIPPING NUMBER OR TRACKING. ITS BASED IN IRELAND SO GOOD LUCK REACHING SOMEONE IN A TIMELY MANOR DONT WASTE YOUR MONEY! I AM FILING A COMPLAINT WITH THE BBB.

11 december 2020
Review zonder uitnodiging
Logo Starrymaps.com

Antwoord van Starrymaps.com

Hey Jasmyne, Thanks for the review, it doesn't reflect reality though. We are a proud Irish company (we mention that in our about us page) but we print in the US, Australia and Europe, closer to our customers. That's why 50,000 ordered from us up to this day, with 4.9/5.0 star reviwes. You can check our reviews at www.starrymaps.com/reviews. As mentioned via chat your print was made and we had issues with shipping. It is known that shipping companies are struggling to keep up this season. However, even after making your print, we were reasonable and offered you a full refund. Unfortunately you chose inappropriate language to communicate with the team and decided to post false information online.

We're glad to have a strong customer base that supports us through these tough times.

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