Stevensons Reviews 

The good: Excellent service from the Bournemouth shop who had items packaged & ready to be dispatched by DHL within 24 hours. They also very kindly held the package back for me to collect after emailing them, despite the central customer services telling me on the 'phone that this wouldn't be possible.
The less good: Not having phone lines to contact shops. This is the most backwards step a localised customer service based business could take. Sure, having a central call centre type customer service operation means less interruptions for the shops, but they are powerless to help at a local level which renders them almost worthless, especially given schools are associated to a 'local' shop that will normally fulfill their orders. I'm not the only one complaining about this if you read the reviews - @Stevensons, please listen to your customers & reconsider this unhelpful approach.

Easy to order uniform and fast delivery.
I had to return an item but this was easy to do and had a prompt refund.
I would buy online again

Quick deliver and great quality

Speedy delivery and quality clothing - but it does cost a lot.

Delivery was quick, but all the sizes have changed, the jumpers were huge when we compared them to last year 32” unless they strung in the wash.

The items ordered came faster than excepted.

About 5 weeks ago we went into Stevensons to get school uniform for our daughter starting secondary school in September, a task that we were all dreading.

When we walked in there were plenty of staff available and a sales assistant named Holly approached us and asked if we needed any assistance, which we gladly took.

Holly was so helpful, explaining that they had all sizes of uniform and that even if they didn't have the size we needed, in the specific schools colours, they would have it in another schools colour so we could try that on and place an order for the correct items, with the peace of mind that it would still be a good fit.

The cherry on the cake was that Holly actually went to the school that our daughter is going to and was able to give us advice on what we needed as well as quantities. She was smiley and helpful offering multiple options of sizes and encouraged our daughter to try lots of items on to make sure we were ordering the correct sizes.

Fast forward to today, our daughter went off for her first day at secondary school, looking really smart and with a smile on her face, feeling confident about her future, partly because of the experience she has had meeting current, and past, pupils of that school in different settings and Holly has to be included in that list of people.

Great customer service when submitting email queries, quick replies that enabled me to complete my return smoothly.
Might be helpful to include data from your returns in helping people choose sizing, for example the majority of my first order I had to return as it was too small, but based on your size guide/recommendations it should have been ok

Delivery was quick and it was on time for back to school

Quick delivery

Excellent and satisfactory

Good service

Quick delivery and quality of garments spot on and comfortable

Very polite and knowledgeable staff. Easy transaction!

Wonderful! Everything on time

Really easy to order from the website and quick delivery

Good comunications regarding orders.

We have ordered items online as well as visited the pop-up shops at school, so have experienced both sides of the service.

I would agree with many of the other reviews that the quality does not justify the prices. Bags break very quickly, and we have had jumpers develop holes within a single half term. Unfortunately, this has been a consistent issue rather than a one-off.

The frustration is that parents are essentially obliged to keep replacing items, with very few alternative options available. Some of the pricing also feels particularly excessive — for example, £26 for a simple white mesh wash bag is, in my opinion, quite ludicrous.

On a more positive note, the staff at the pop-up shops have generally been accommodating when we have turned up without an appointment, and the team are reasonably helpful.

However, our experience at the pop-up shop has also felt unnecessarily stressful. On one occasion, the member of staff serving us forgot to include a compulsory pair of rugby shorts. We returned the following day so that my son could try them on for size. The level of panic among the staff when we picked up two sizes simply to try on and purchase was quite bizarre. The whole process can leave you feeling very micromanaged as a customer.

Overall, I think the company needs to seriously reconsider both the pricing and the quality of its products. When parents have little choice but to purchase from you, the expectation should surely be that the products are durable and represent reasonable value for money.