Stgeorge Reviews 

Absolutely atrocious service from St George Bank. I’ve been bounced around from department to department for over an hour, with zero accountability and a constant stream of “there’s nothing I can do” responses. My funds are blocked, they refuse to update my contact details, and I’m stuck overseas with no access to my money. Their grand solution? “Go to a branch.” Really? That’s your big idea for someone NOT IN THE COUNTRY?

The level of bureaucracy is absurd. Nobody takes ownership, wait times are ridiculous, and customer support feels more like customer deflection. St George, if you’re trying to lose customers, you’re doing an excellent job.

My car loan was transferred from St.George to Resimac, but I received no notification or explanation beforehand. Shortly after, I noticed my credit score had plummeted — from 820 to below 600. I’ve had no missed payments and no defaults; the only change was the original St George loan being marked as closed.

This has had a huge impact on my financial plans. If your loan has been transferred recently, I strongly recommend checking your credit report and taking proactive steps to protect your score.

How about adding better security options to online banking by adding phone verification option when logging onto online banking account. I can't believe a large bank as St. George doesn't offer this to protect their customers.

If there was a 0, I would have given it. We got in because they offered loans for SMSF's - and have been regretting it since. In the end, we have had to re-purchase properties from SMSF to save ourselves. Even after that, getting service from St George is simply impossible. We have been living overseas for the last couple of years and 6 months ago we lost access to our account - due to St George's data breach. We called 4 times - twice we got disconnected after nearly 2 hours on hold, once we run out of credit after an hour and a half and the last time we simply hung up after 2.5 hours on hold. Due to time difference we had to wake up at 4am to be able to fit within AEST work hours. 2 weeks ago we were contacted (by email) to verify our company's details. I used this opportunity to exhange email with a live person, who offered to make a scheduled call to discuss our experience. I responded straight away and offered time slots - that was more than a week ago with no further correspondence from the person who initially contacted me (Andrew Alabaster – if that is his actual name and not a bot).
So, if you can, stay away and select a different Australian bank.

I've applied for a credit card (Application Reference Number CC1713434407), provided all the information required and the bank keeps sending me email saying I must provide more information. When I call the bank or visit a branch they inform me I have provided everything and they need to review my application. It's been almost 3 weeks to approve my credit card and they advertise they approve/not approve in 3-4 business days. I need an answer from the bank on my application asap.

Currently living overseas but won't let me add my overseas number, only accept Australian mobiles, won't let me add my email either?? So every time I need to verify my identity I need to call their customer service team. Incredibly outdated and unreasonable system.
They actually mislead and outright lie that there is a 24/7 Intl customer service team when there also isn't.
Anywhere from 30-60 mins waiting to get through... and often handballed between terrible customer service teams (eg one time I could hear a party in the background?). Such a simple fix too if I could just verify with my new mobile number or my email.
Will be changing banks as soon as I'm back in Australia.
Do not bank with St George if you live overseas or travel overseas a lot, even if temporarily.

Do not recommend the bank/credit card or any service. Fraud team does not exist, they pass all the problems to Westpack which when transferred they can not resolve it. Wasted more than 10 hours on calls. They do not monitor the frauds as they advertise in their website.

So,with the Commonwealth Bank taking all my Refunds,I joined St George. All good for a while. Then a Woolies shop $251 dollar refund.$200 came in. Went to bank.Where is $51. After much snowblowing,head banker agreed he couldn't explain it Where's my money? He said " there is no one in this bank who can help you". Wow. Money gone Now with most Refunds a good portion of my refund is missing. So not taking it all like Commonwealth, just some of it. And noone in the bank can help. It's out and out theft.They just take it.......Eg...this morning a $27.plus cents Refund came in at $14. plus cents.....And another scam...don't leave money in there ..transfer it or get cash.....Eg..money in for my medicine Dr.. app...plus my cats Vet fee....disappears....on phone for days,no sense. .oh,looks,here it is back 10 days later.....my cats in pain,I'm in pain...Thanks.....Only now this money comes back in pieces...and there's always $10 - 15 or so that never comes back.....God as I write this I feel I'm talking about a Criminal gang...Yep,these 2 banks,Commonwealth and St George building society once owned by Australia sold to criminals... .scamming millions making Billions at the expense of pensioners who are struggling.... ..when people get time in their busy lives to change to ,well,a bank you can trust somewhat.. .these commercial banks will be left with the lazy and the mentally ill.. . and they'll run them into the ground...but I won't be there Post script...been researching Banks...they're all doing it.Only worse. Closing people's accounts and taking it all like the Wild West.....Get out cash while you can bury it in the garden.........George Orwell 1984 was a fairytale compared to what's coming...

RICIDULOUS bank. Called the identification team and the staff member seemed to be drunk or hungover in the bathroom by the sounds in the background. Didn't ask for any details before saying they couldn't help. Phone staff have no idea what is going on. App chat staff are more helpful, but only to a degree.

Had fraud on my card a month ago - still cant resolve it they closed by dispute had to re do it. Every time I call waiting times are so so long you just give up.
then they pass you around from dept to dept and still no resolution. Today I has on the phone on 2 occasions and none could help becuase of the waiting times and the last call was on the phone for 1hr 10 mins and then got transfered to a call centre in Phillipines to be told they cant verify me and help with my fraud dispute. Absolute joke of customer service.
Have no choice but report it to the AFCA

Randomly diverts money usually when you are transferring large amounts (i.e its critical). Small amounts go through instantly start moving thousands then magically they divert them to their accounts and only give it back a week later when you have been on the phone for days to them. I assume an interest scam.
Off to Commonwealth Bank. St George / Westpac should be recognized as an organized crime gang.

St George are nothing like they used to be. I've been with them for 39 years and used to recommend them. Now I can't wait to leave them and yell it from the rooftops to stay away from their despicable "services".
Now it's almost impossible to talk to anyone on the phone, when you finally can after at least 30 minutes waiting you are transferred to a specialist which takes another 20 minutes to talk to.
They have now restricted access to my account after thinking I was being scammed. They affirmed that it was myself and was in no way being coerced to make payments and had full understanding of my transactions and decided to put a hold on my account . After asking why they said they can do that if they want to. This excuse for a bank has cost me over $150k in potential (proveable) lost revenue and I am now recieving legal advice
Check out the product review site on St George! 90% are complaints and most coming in the recent months. One would think by their lack of service they are going to close their bank down as they obviously don't care about keeping customers anymore

Frozen my account with all my money In it. I'm unable to pay for food or rent and me and my family are about to become homeless after this bank stolen all my money

DO NOT USE THIS BANK!! They have frozen my newly opened account saying its due to fraudulent activity. The only deposit has been my centrelink payment which I'm unable to access. I live on an island, two hours from the nearest branch and without access to my money I have no way of getting there therefore i provided more than 200 pts of identification via email. Thankyou for ruining my children's Christmas . You are thieves, stop trying to keep someone's government benefit payment. Disgraceful financial instution, should be shut down!

The worst bank in the entire universe. DO NOT BANK WITH THEM!

Worst bank ever! Do Not deal with this bank - 🏃 Fast
Applied for Credit card. Got approved
Was supposed to have balance transferred , but they made an error and I had to resubmit all again! I did NOTHING wrong yet I can go chase them and call back to there call centre going round and round in circles!
Honestly not worth the hassle! Cancelled the card before it even arrived as if they can’t even do their own job.. They make the customer do all their work for them it’s so outrageous!
Plenty of other companies happy for the business. Going elsewhere

1 star is too much. I will close all my accounts with them after Christmas.
They discriminated against a person suffering from PTSD and autism and refused to help either by accepting an ID online or granting an extension to go after Christmas because this person cannot go now due to shopping chaos and sensory overload and all they had to say was that they cannot solve her problem. It was NOT an urgent matter in any way, not a problem or anything, just a routine thing, so they could have waited until after Christmas, but they wanted to put this person in danger of a meltdown in the Christmas chaos.
They have been reported.
They also hardly have any branches left, which does not make me trust them with my money any more, that's also a reason why I will change bank next year. Where I live they merged with another bank and that branch for two banks is the smallest space I have ever seen for a bank.
Not trustworthy!!!! Not a strong bank and uneducated people who don't know what a medical condition is. The person who handles the complaints doesn't seem to understand basic English. Possibly AI and not a human? They are only interested in money.

ITS TIME WE LEAVE THE BIG BANKS..
Never bank with St George/Westpac
Credit card fraud of a friend took $7000. They proceeded (when they actually answered) the phone) to blame her and her son… would have thought being such a big spend and a client that has been with them for 30+ years alarm bells would have sounded and they would have contacted client.. but NOOOO.. proceeded to blame them, and advised to go get police report. Not even put this payment on hold while investigating, which one of the phone calls the staff had said this had happened/: another phone call advised they were being refunded no problem, just go to bank and change passwords.. nope still nothing.. Disgusting
No help whatsoever, even the branch team got the every day message of “we are experiencing an unusually long wait time”.🙄. isn’t this a winning line we hear everyday now! . Disgusting service.. all they care about is profit. WILL NEVER bank with them and advise everyone to steer clear. .

Tried to open an account with them, and for some reason my details can't get me logged into internet banking despite getting email confirmation that I'm setup for internet banking. When I try to call them, the automated system tells me to login to the app to reset which i don't have access to or they tell me to message the bot in the app which again I don't have access to. There's absolutely no way to reach a real person to fix access issues with your account - which if the application process and getting the account signed up is such a nightmare, can't imagine what a headache it'll be actually banking with them. The only way to reach someone is to submit a complaint, to which they then suspend your account and make you go into a branch (from reading other people's reviews that's a nightmare process in itself). So many better banks out there - go Macquarie and never look back!!!

Went to the bank. Asked to provide ID - got it!
Showed digital ID on my phone which is LEGAL... REJECTED because you need a plastic drivers license.

Let's move to the digital age like everyone else , please St George...