Stgeorge Reviews 

I have been with St George for many years but since being taken over by Westpac then profits obviously now come before customer service.
I called to report that my bank account had been hacked. I waited for over an hour only to be eventually told that the delay time was impossible and they would call me back the next day. For heavens sake, this is an urgent, worrying matter
To make it worse, they never called me back and 15 hours later I had to call them back. Not sure what to say...

They keep calling me and leaving voicemail, don't they know thats what scammers do best. St George need a policy change.

After paying off a personal loan. St George Bank kept charging an account keeping fee for months with zero redraw. I consider this stealing. The bank told me to get lost when I complained. So I did and now I have Ing account. Don't do business with this bank. They are evil.

I brought my 84 year old mother to stgeorge bank menai marketplace and was rudely told to wait 1 and a half hours just to roll over her investment. Staff are useless and rude. Will not be back.

I've been waiting on the phone now to the fraud "hotline" for 1 hour and 40 minutes to get two payments released that St George thought were fraudulent. Still no response, just ongoing apologies and indicating wait times could be over 15mins .,.... Crazy..

I closed a home loan account and have been on call with St George for hours at a time, just to get a closure letter. There is definitely training issue as they keep transferring me from one section to the other and no one seems to know who would be issuing the letter. I have been hung up after being on call for 1.5 hours as they place you on long holds while trying to suss out who should be helping me.
Second call lasted 50 minutes, only to be told final statements can only be generated on Saturdays. Extremely frustrated. We have been them for 30 years, unsure if it is worth banking with them anymore.

Dreadful.
The democratic dictatorships have given the banks the ultimate power. St George Bank exploits all of these powers. This bank should be closed now. They have a robot answer the phone, and very soon it hangs up on you. What ever happened to us?

Impossible to move money if move overseas. Combined 2 hours on the phone, money still trapped in my account and each time they say it is fixed and that in an hour it will work. Awful technology and customer service just have no idea how it all works. Use CBA instead!

dont be lazy and leave your money in unmonitored bank accounts with these losers. look around for better deals esp no monthly fees and no charges. st george sux ass. if i could give a zero i would. been with the bank too long never asked for anything and when i asked to disbute a transaction the mofo on the phone said i sounded like i was trying to be dishonest and get a refund for something i kept!! as soon as that happened i opened a bank account with another bank and transfered my money from the st george account and closed whatever accounts i could online and will proceed to close the others one asap! disgusting after so many years being with them they can go to hell..burn! about time all these bank a trolls get whats coming to them. close all st george banks!

My card stopped functioning and I logged into online account to order a new card .. It would not let me do this online ??? Had to phone them and waited twenty minutes to get through to a call centre where they appear to think that talking over you is customer service . ( re-train your people ,they are rude ) after jumping through a series of hoops for the demanding bossy phone centre I was able to order a new card..Two weeks later and no card ! So I had to once again go through the same call them up and see where my card was . Second time the girl at the call centre was helpful, But it has now been a month and still no card. I will now be searching for another bank that can actually offer service ( good luck with that one ) The service at this bank is almost non existent. Gone are the days when they were a decent bank. And stop using overseas indian call centres.. They have no idea about Australian needs

I've banked with St George all my life. Unfortunately recent experiences tell me that management don't care that much. Even branch staff have their hands tied when dealing with the hard to get hold of indian call centres that now seem to be the authority for everything.

Completely horrible experience end-to-end. Signed up for a Balance Transfer Card based on advertised offer of 32 months with no balance transfer fee. The process took about a month to get approved - I would’ve met the income requirement as well as credit rating, but still had to go back and forth with my payslips and bank statements despite the fact I’ve never had any issues with the big banks.

During the whole application process, I would continuously reconfirm with each banker that my application was for the 32 month no BT fee offer, and each time they would reaffirm me. Even after I received my card to activate it, I asked again and was again reassured. But then I was charged a BT fee and when I called them to ask about it they told me I am on a different offer (28 months with 1% BT) because my application had lapsed into their current offer and that there was nothing they can do about it. The banker (Catherine, I believe) said she would refund the fee as goodwill but she never did! So again I contacted their customer service over chat (as they don’t take calls from existing customers), the banker on the chat line denied that the other banker agreed to refund me the BT fee. Completely disgusted by the way my application had been processed and the ignorance of the bankers. I would’ve cancelled my application if I had known how poorly I’d be treated and how I had been misled to believe the product I was signing up for vs what they actually gave me. WOULD NOT RECOMMEND AT ALL.

Unable to talk personally to St George bank anymore. They send a link to your phone so you can chat there. Put in all the numbers and password. Then says they don’t recognize you. Know matter how many times I put in details still don’t recognize me. Children won’t need to learn how to speak soon as everyone texts and you can’t talk to anyone on a phone anymore. They want i5 all online. Some matter still need to be spoken about to someone on the end of a phone. St George bank will now have one less customer. Shame on you!!!!!!!!

My daughter deposited $250 into a St George bank teller outside their own branch. She has a receipt and has still been 8 weeks and 20 hours on the phone not to mention going into the branch twice with still no results. She has never received the money in her account with the bank teller saying he is surprised she is still trying. Since when is this acceptable, we have turned into a bunch of soft cocks letting the banks stuff us around until we can’t be bothered. We need to stand up to this. Don’t act like it’s not the person you are talking to fault, it is they work for the business and it’s up to them to pass on unhappy customers feedback. Don’t take crap anymore, tell people what you really think

If you look at all the various locations to leave a review such as - "Productreview" ( 1.2 * ) - "Google" ( 2.1 * ) - "Trust Pilot" ( 1.8% * ) & even "Glass Door" which is a staff platform, they can only scratch up ( 3.6 * ). What a woeful pattern of the level of satisfaction they give to their customers.
Personally I have experienced nothing but total incompetence and frustration. They delayed a settlement of mine costing me money and I had to complain to AFCA to get compensation. DO NOT USE them.

The St George Branch in Haymarket should diversify its staff to better serve a broader customer base, instead of exclusively catering to Chinese customers. There have been complaints about the staff being unfriendly and refusing service to non-Chinese customers. This behaviour, along with a perceived lack of competence, is often excused with the phrase "It's our policy." To enhance customer satisfaction, consider changing personnel or potentially reevaluating the branch's operation.

Had two fraudulent transactions. I definitely did not incur them. Spent many hours on the phone to St George (average minimum wait, 25 minutes), trying to get to their credit card fraud team. After speaking to 5 five different people at 4 different times, I finally get through to Nicole who acts like she is in court... "you are not answering my question", "do you work in fraud" and other really helpful comments. Wouldn't accept that they were fraudulent charges as I had similar kinds of charges the previous month. However, if you query a dispute through the St George app, the charging company comes up as fraudulent. She gives crap service - after trying all day on the phone, and saves St George hundreds. What a piece of work. Don't risk your money here.

St George froze my account with all the money in the world my family and I had. We have had to borrow money to pay for food and bill over the past 10 days.

I have spent over 20 hours on the phone, on hold, being cut off etc.

There is no clarity around when the money will be released except they are investigating and that takes at least 10 days.

They cannot answer what happens after that 10 days except that there could be another period after that.

Will be closing all my accounts if I ever get my $31,000 back.

I would give them zero if I could. Absolutely useless bank. Require you to open savings accounts which they close because you do not maintain sufficient funds in the account. Notwithstanding that you have $100,000 in a term deposit account with St George. I am still waiting to receive the funds from the term deposit 13 days after it matured. Disgraceful! I will never bank with them again

One week to take your money out of Incentive saver whilst they stop paying interest is a disgrace! Also they pay the monthly interest on the 1st of the month but back date it to the 31st of previous month on the statement to make extra millions in profits! This bank makes me sick!