Stiltz Homelifts Reviews 

We purchased a lift through a 3rd party company.
Stilz supplied our lift company with the wrong plans - not once but twice and only on the third attempt did they get it right ! This caused us enormous disruption and difficulties. When I tried to speak to them directly in relation to the mess which they had caused they refused to discuss with me. I believe that if a mistake is made it should be acknowledged and an apology offered. Stiltz do not appear to operate by this code of conduct. My feedback to Stiltz via one of their engineers was not acknowledged. I have contacted two different members of staff - one a manager and one a director. Neither have the decency to spare me the time of day. Shocking and not at all what I expected.

My father received a very deceptive junk mailer from your company this morning mispresented as Addressee Only and making the mail seem as if it's private and confidential.

I will be making a compliant to ASA and I will never buy your products.

Great product, terrible installation: avoid their North NJ subcontractors
The Stiltz equipment itself is high quality and has worked without a problem so far. The installation was another story.
Throughout the install we were kept in the dark. There was a significant language barrier with the subcontractors, and they made major decisions without consulting us. Without asking, they opened the floor and wall in our attic, a room we were renovating that had original decorative paneling over 100 years old. They tore down and damaged the paneling even though, as far as we can tell, this wasn't needed for the install.
When we complained, they came back to "fix" it. Instead of carefully restoring the original wood, they did a patchwork repair that looks terrible. Even a newly installed electrical outlet in the repaired wall is crooked. They also took wood my electrician had set aside to restore the wall after his own work and used it in their patch. That made the problem much bigger: the damage now affects the attic wall, the floor, and two other rooms that depended on that saved wood.
They also failed to clean up after themselves. Instead of removing their debris, they dumped their construction garbage into an attic crawl space, which we found later and had to deal with ourselves.
We now have to replace all of the affected flooring and the rear wall, and the wall will never match the original. All of this damage was avoidable.
If you're considering Stiltz in North NJ, ask exactly who will do the installation, get the full scope of work in writing, and require approval before any walls or floors are opened. Our experience with their subcontractors turned one installation into a cascade of costly repairs. They are the reason contractors have a bad name.

Not sure why Stiltz is sending mailouts to my 37 year old son. A waste of time and money.

Zero stars would be more appropriate
Their recommended installer in the Toronto was co-operative and friendly until he recieved his deposit. After that had to make numerous phone calls to get anything done.
Install team did damage to all three levels of my house and then told me that could not do the install according to the permit application. Left the house in a mess when then found 2 square feet of vinyl tiles that they suspected contained asbestos. Independant air test should no issues and cost me $1000.

In addition their crew was not insured by WSIB and their supervisor was making structural recommendations despite the fact that she did not hold a professional engineering designation in Ontario.
She also arrived on site without the permit or the drawings.
Appeal to UK and Canada head office went nowhere.
Would not recommend or use them obviously.
Unprofessional and aggressive behaviour.
They did abour $10,000 damage to my house!!!

Stiltz lift repair

My Stiltz through floor lift stopped working yesterday evening. A smell of burning and flashing lights.
Today my husband telephoned Stiltz and a young man called Matt arrived from Stiltz. He was courteous and knowledgeable fixing the problem of a faulty circuit board promptly and with clear explanation as to the problem.
We are extremely grateful to this young man and he is a credit to the company. Thank you Matt I can now get to bed tonight with peace of mind. You are a star.

This company uses mailing lists to send spam, unsolicited, letters to your address.

We have had a STILTZ floor lift installed since 2019 and it is great.
It gives us all the freedom of living in house but on one level like being in a bungalow.
But a few days ago 1 of our 2 remote controllers ceased working.
Now these controllers are an essential part to using a floor lift so when the lift is upstairs and you require it downstairs you use the remote controller to bring the lift down.
We contacted STILTZ who then informed us that the older controllers were no longer being supported, so we agree that their engineer would fit a modern remote system costing £300.
I hadn't realised that the remote controllers required a heavy duty battery. So when the engineer came he first installed 3 new heavy duty batteries and of course it worked. So I said thank you very much, he hadn't opened his toolbag and he offered to service the lift but I am a great believer 'if it ain't broke don't fix it'.
STILTZ have today sent me an invoice £195 for installing 3 batteries and accuse me of stopping a lift service.
They say if I don't pay the £195 their solicitor will be in touch, so please tell me public what should I do?, do I pay the callout fee?

Excellent service The spectacular crazy hour. Thanks so much!!’

My wife and I are both in our early 80s, reasonably fit, and have lived in our two-storey home for more than 30 years. We had a Stiltz Duo+ lift installed in October 2023 so that we could continue living in the home we love, rather than face the expense and upheaval of moving somewhere without stairs.

In the early months there were a few teething problems. They were more irritating than serious, and to be fair Stiltz worked very hard to resolve them. Eventually — well after the original warranty period had ended — they completed further work at no charge and the installation has since performed exactly as we had hoped.

After several further months of daily use, I now feel able to recommend both the product and the company with confidence.

We still use the stairs every day because we want to maintain our ability to do so for as long as possible, but the lift has become an important and very practical part of everyday life. We use it for carrying morning cups of tea upstairs, moving laundry down and freshly ironed clothes back up, and especially for transporting suitcases before and after holidays.

We now also have a rule that neither of us uses the stairs unless we can keep at least one hand on the banister at all times. In that sense, the lift is doing exactly what we hoped it would do — helping us stay safely and comfortably in our own home.

Don’t know where to start really, but guess I’ll start with a HUGE THANK YOU to this company. What a wonderful job they have completed this week at my sisters home.
I’ve spent the last 4 days supporting my sister as Stiltz fitted a lift into her home.
My goodness, what a company! All went to plan and on time as they had said. The 4 guys we had over the 4 days were just lovely. Explained everything in full, checking my sister understood and so polite and helpful. They tidied up at the end of each day and really, it was all seamless. Left everywhere spotless when they had finished. The end result is just fantastic. My sister has phoned me this morning and she LOVES her new lift. It’s taken a load of worry off my shoulders now as I’m an hour away from her and I’ve worried everyday about her using the stairs, of which she has many!
The lift itself is easy to use and looks very stylish. I would HIGHLY RECOMMEND Stiltz if you are thinking of getting a home lift. Granted, not cheap, but you really do get the quality you are paying for and from a lovely team of fitters.
THANK YOU so so much, trying to think where we can have one now!

Was a little disappointed as I had to keep chasing re the fitting of heat sensors and a modem, to which I really dont need the modem.

Sales team, I knew what I wanted and they delivered, except that the original price they quoted was later increased by £1,000 (which was 'generously' discounted by £500) due to a late realisation that some plumbing work would be needed.
Building Team, Efficient, Professional, No Complaints there.
Project Managment, over the course 3 different Project Managers who did not seem to be too bothered about managing the project
Installers, Well, they did the job with apparent reluctance and attempted to get my 96 year old father to change the specifications (they did not have a seat for the lift and tried to persuade a stroke survivor with weak legs and trouble standing that he did not need it) They also tried to pass off a crack in the acrylic as a scuff and promised the technician who would come to fit the seat would fix it. He came did not have the seat and knew nothing about the crack, which had grown so much that my father was afraid to use the lift.
The Project Manager was absent, another was assigned who knew nothing about the crack and could not find the photographs that both technicians had taken.
I contacted Customer Experience (aka complaints) They were very good got everything sorted. 2 Technicians turned up, had to disassemble much of the lift and eventually got it repaired, No complaints there.
The packing materials were left for the comany's refuse collection team to collect. I thought nothing of this as they had done the same at the initial install and I expected the same prompt service. A week later, despite a reminder some of the rubbish, cardboard, plastic, bubble wrap, is still awaiting collection while the rest of it, the metal and a huge wooden box had disapeared within 48 hours.
All in all I have mixed feelings about this firm, the product once repaired is very good, the whole experience though generated a lot of frustration and some ill feeling.
I cannot in good conscience recommend them.

Edit: The waste company turned up 2 hours after posting this review

I had a Duo+ lift installed November 2025 and have been very pleased with it. The installers and engineers were fast, efficient and cleaned up after themselves. However, before purchasing I advise you to enquire about the cost and terms of the Extended Warranty for service and repair after installation which is a high extra expense I was not informed about before the lift was installed.

I saw an advert that said their lifts were ‘affordable’ and I was curious as to what they deemed affordable to be so I went to their webpage, had to put a few details in so that I could get to the next page to get an idea of cost as the link stated they needed to check if there was someone in my area able to fit one to be able to estimate cost! (I did NOT agree to any further contact!)

I have no intention or need to purchase a lift, but since then I’ve had 5 phone calls trying to get me to buy one! The first couple of times I could see their numbers and once I recognised it I blocked them. They must have realised that so then they started calling from withheld numbers! Just sod off!

***Further to the response below: I didn’t request a call, nor did I expect one…never mind FIVE! This isn’t about trying to help potential customers who might be about to ‘leave hospital!’ But pressure sales!

Without our stiltz lift we would have had to move out of our home of 40years due to my wife being unable to get upstairs on her own. Since having the lift she has lost her mobility and is now wheelchair dependent. On the odd occasion if there's a problem, I've phoned stiltz and one of the team have come out and sorted it . This has happened a few times always between 11 and 12 pm. while going to bed , we've waited for one of them to arrive usually for an hour or two depending where they live and there's normally something simple needs doing. Always friendly and helpful when they arrive and it's not long before we can get back to normal.

Wonderful team of builder/installers, courteous, tidy , and friendly, the installation was efficient and they left the house clean and with a well working lift. Thank you.

Well done.

I was very impressed with whole experience from start to finish. Our house is an old farmhouse solidly built with solid wood floorboards. The workman were so good and made no mess not easy dealing with 100 yrs of dust ! It was installed so quickly in the time they said and I have enjoyed using the lift everyday saving me the agony of using stairs. I can use the whole of my house again! Would have no hesitation in recommending Stiltz lift to anyone

Highly delighted with the product and installation process. Everyone friendly and helpful including the well organised survey and setup procedures. The lift has been a bonus. We have a friend who installed a stairlift and we found this noisy and access via the stairs for general use limited. The Stiltz Homelift overcame all these issues. Easy access and pleasant ride. The only issue is where to find a convenient place in the property. Once found and installed it has been a bonus. We chose the smaller model but after time wish we had perhaps opted for the "wheelchair" size. Not that a wheelchair has become needed but, if required in the future, the additional space, in terms of the depth taken is used anyway by the smaller lift to gain access. The journey upstairs is safe and relaxing.

I have had a stiltz for many years now and it has never let me down. I bought it as a future proof for my home. I love living here but I knew in time
I would need help as there are 15 steps to my front door. Once I am in It’s a bungalow. I am so happy that at 80 I can still have my independence.