Stokes Reviews 

La livraison prend une éternité et on ne vous donne pas d'explications ni de délais.
N'ayez surtout pas de problèmes avec la livraison, comme toute la vaisselle cassée, car le service après-vente est nul, malgré les photos, les courriels et les textos, plus personne ne répond.
Vaisselle payée mais arrivée cassée.
Ne commandez pas avex eux via le Web. Aucun service.

I bought a Remy Olivier cookware in September 2024 and the glass lid was cracked by itself in June 2025. It has a 25 years warranty on it. I went to the store but they told me to contact the manufacturing directly. However the Remy Olivier website is not valid. I contacted the Stokes office by email in early July and it supposed to get a response in 48 hours. Finally someone in the office replied by email after 4 weeks" Unfortunately we don't have the parts, sorry".

This produce is still available at the Stokes store but they can't give you warranty.

I will not trust this company or their products.

J'ai fait une commande en ligne et j'ai payé pour 4 items. Dans la même journée, j'ai reçu un message téléphonique disant que le 4e item n'était plus en inventaire et que je serais remboursée. Et j'ai reçu une nouvelle facture avec 3 items. Sauf que, je n'ai jamais été remboursée et le service à la clientèle n'a reçu que la 2e facture. Alors on me dit que Stokes ne me doit rien ! C'est frustrant de devoir payer pour l'erreur d'une commis qui clairement ne sait pas comment faire un remboursement !

Terrible Service. Waited for instructions to return an item got a number but no address or shipping instructions. When I returned the item using the address on the invoice it was returned saying the store was closed. I emailed them about this because they are supposed to pay the shipping for the return. I sent the parcel back and never hear from them. They gave me a return amount for the item purchased but still out the money for shipping. Don’t buy thinks from there.

The customer service of Stokes head office & managerial staff in some stores are appalling. They advertise lots of items for sale and checking their stores, for a particular item was told it has not been in stock for a long time. Tried to get in touch with their head office to tell them about the problem & ask for a postage waiver because of the length of time the item is not stocked in the stores, but on calling the 1-800 number was told the number is not in service anymore. Try to "chat" online that doesn't work either. There's an email form to fill out, but one cannot help but wonder if that works, or would they even answer. Having such a bad experience I would NOT recommend shopping at Stokes. Their clerks are helpful, but cannot say the same about some of their managerial staff and their head office. Reading other reviews, I see I am not the only one with a bad experience from that company.

Stokes, Southcentre Mall, Calgary June 2025.
Bought a toaster from Stokes a few months ago. It has quite working. Went to the store with it only to be told by an arrogant clerk (younger effeminate sounding man) that we had to contact the manufacturer now about the issue. Ok, fine. But when we asked what we were supposed to do now without the toaster, his arrogant response was shocking. He quipped, " there are lots of other breakfast options!" Huh?! That is NOT customer service. that is downright RUDE. Very unimpressed with Stokes, Southcentre mall, Calgary.

Toute a l heure J ai envoyé un mot parce que ma batterie de cuisine avais resté tacher mais je Vien de m en servir sans que je sache pourquoi les tache ont partis alors je veut m excuser et je suis désolé ce que J ai écrit

Ordered an air fryer from their website. Instead received a box inside a box inside a box, no air fryer. It was obvious as no appliance was shipped based on the shipping weight of 2lbs (should have been around 15lbs according to the manufacture). Contacted customer service immediately with the problem and 3 weeks later no response. Will be doing a credit card chargeback. Avoid these scammers!

I bought a set of pots online that arrived with a broken lid. 6 months later and a lot of time invested I have given up on getting a replacement lid. They will make promises and then not deliver. And in the midst of this issue the company has been acquired and the poor service from before has become epically worse. I will not buy from them again.

Received dinnerware set and glass set shattered. Emailed ecommerce day of delivery for exchange/refund process as I am an hour away from the closest store. I was expecting to get a shipping label to return products but I never received a reply. I emailed a second time a week later and still no reply. Guess I'll be making a drive for a refund and never shopping with them again which is a shame because it's a Canadian company.

La fille qui était au magasin m'a totalement ignorer , je voulais avoir une information , au sujet d1 article que je voulais acheter , elle était sur son téléphone derrière la caisse j'attends je lui fait signe ,en vain je vais vers elle , elle était insolente, je l'aie déranger apparemment je lui pose la question et à ma surprise ,elle ma laisser là, aucune information et elle est retournée derrière la caisse avec son téléphone ,zéro amabilité, magazin stock Versailles Montréal

I ordered a set of pots online, but Purolator delivered them to the wrong address, I contacted Purolator which was a joke, they told me there was nothing they could do, told me to contact customer services at Stokes which I did never got an answer. I even called my local store and they told me there was nothing they could do either. I am getting frustrated with the turn around.

Ordered kitchen stuff online. Most of the order was good but cast iron pan terrible.
No phone number for customer service.
And I have submitted a request for someone to contact me and nothing!!!
Probably waiting for warranty to expire.

I ordered a set of plates from stokesstores.com and they arrived completely smashed. Accidents happen, but what’s unacceptable is the complete lack of customer service. I emailed their support team and called their phone line—no response after 7 days, even though their auto-reply claims they respond within 48 hours. It’s incredibly frustrating to be ignored, especially when dealing with damaged goods. I won’t be ordering from Stokes again unless they seriously improve their customer service.

This company is a total sham.. i ordered a plate set online and was told i had to order up to 90 dollars worth to get free shipping, im disabled with no car so i did add extras i didnt need.. i waited almost a week for my order to arrive only to find my dinner plate set i ordered were damaged with many plates broken.. i contacted the company via chat and the closest store to me which was out of province btw and both told me i had to email and wait for a ticket for someone to get ahold of me..i received an auto response telling me i had to wait 24-48 hrs to get a answer on what to do, so far nothing and its past 48 hrs.. im stuck with broken dishes or i have to find a way to get to the quebec side which i cannot.. worse company ever do not shop online with this company, they suck..if i could give them a zero i would

I received an email from someone identifying themselves as a recruiter for Stokesstores Inc. they wanted me to interview through text on the Teams App. My guard was up already. So the interview ended after the recruiter wanted me to work for two weeks from a cybercafe or the library before I would receive equipment as I don't have a computer um not feasible. They wanted me to start training for free and when I stated I would require payment for my time, the interview ended with the recruiter ghosting me. Be careful out there remote job seekers.

Ordered Ithink robot vacuum. Vacuum was used and missing all the main parts! Battery, brushes and AC power cord! They sent a replacement vacuum and this one is missing the brushes! How hard is it to check the dam box before you ship stuff? Not impressed with the sloppy service.

Had to return an item to The West Edmonton Mall Location. Receipt was missing bar code. Manager, Tenado, went out of her way to find copy of my purchase in company computer. Excellent customer service. And a great personality. A rarity in this day and age.

Thank you so much to Scott in the Chester branch. Brilliant service from start to finish, Scott was so helpful when choosing our sofa, nothing was too much trouble. Thank you 😁

Temple de l'obsolescence programmée. Les boutiques stokes sont accueillantes, jolies, offrent souvent des prix attractifs. J'ai acheté beaucoup de choses chez eux lorsque nous nous sommes installé. Mais le petit électro-ménager est de très mauvaise qualité. Durée de vie 2 ou 3 semaines. J'ai acheté un blender Think Kitchen il y a 15 jours. Il a servi 3 fois. Il est mort. J'ai acheté 3 cafetières à piston qui ont fini à la poubelle. Chez Stokes, il ne faut acheter que la vaisselle et éviter tout le reste.