Stokes Reviews 

I bought this airfryer in November 2023. Loved it. Small but perfect for me. I used it for a month and realized that I wanted more of the baking sheets (bottom pan). Unfortunately, there doesn't seem to be replacement parts available anywhere. It is exclusive to thinkkitchen so parts on Amazon don't fit. About a month later, I noticed the rotating basket was beginning to rust. Sent numerous requests via email and in-person. The answer was always the same: our warehouse doesn't have replacement items. You need to replace the entire unit. How ridiculous. How ecologically irresponsible. How frustrating. While the unit is fine, I would not recommend purchasing as the parts don't last long. It's only been 6 months and already the flimsiness is beginning to show with no possibility of replacement. I'm not rich so can't afford to keep replacing entire units. *I would like to add that I don't blame the customer service reps nor the warehouse (of course), but for the CEOs who market such a wasteful product.

This place is a scam. I ordered a wetsuit and never received it. Tried to call but no one answered. Total f scam.

I loved my visit to the store personally. Got what I needed and so much easier than asda

If I could give a 0 I would. I ordered some gifts on December 3rd. I got a notification today it had be delivered. It was delivered to the wrong address, so I called Purolator to notify them of the mistake. Only to find out Stokes put the wrong shipping address on the package, my tracking number and address didn't match, Purolator says nothing they can do contact Stokes. I did I emailed and txt can't call and talk to a person just email and txt. The email gave me a ticket number will get back to me in 24 hrs. Txt was apologetic but just told me to email. I feel like I was robbed of not only my purchase that got sent to who knows where but my money too. Please do not order anything online from Stokes as it will be nothing but a headache to get any answers from them on how the are fixing the problem. Either send me what I ordered or give me my money back.

This store has misleading information in their product manual. And has been admitted by their ecommerce representative. So be careful before buying their products.

Recently I had ordered a stand mixer. I received a shipment with a missing pouring Shield. I checked in their product manual, and found that pouring shield is a part of the product. Immediately I sent a complaint email to their e-commerce department. A representative relied saying that we will send a replacement. I received a replacement of splash guard and again it was with the same - missing pouring Shield !.

So I sent an email again to the same department. The reply I received from their is as under-
"Unfortunately, after speaking with the department in charge of this request, the manual has an error.
It does not come with that piece".

So friends be careful before placing any order to this store.

Very disappointed in the customer service at Stokes. I ordered 25 decorative bowls that I intended to give as gifts to my kids' teachers. My order came up to just under $500. I ordered on line as each store had only 2 or 3 in stock. The warehouse decided to repack the bowls and put two bowls in one box and just bubble wrap the 25th to save on shipping. This complicated my wrapping of the gifts as I was expecting to have 25 boxes for my 25 bowls. We contacted customer service, which can only be contacted by chat. They were super rude and told me to go out and buy the missing boxes. I had already looked at buying boxes but couldn't find an appropriate size box. They refused to give me the 13 boxes I needed to wrap my gifts in a most unprofessional and rude way, hiding behind a screen of course, hence the chat only option. I know for a fact that my 13 missing boxes went into the recycling at their warehouse. My order was close to $500 and not only did they refuse to give me all of the boxes that should have been included, but were exceptionally rude. Will not be shopping there again.

IF YOU WANT TO PAY $120 FOR A $25 COFFEE MAKER - THIS THE PLACE FOR YOU. My example is the old "copper coffee maker which is just an ugly terrible rebranding of the CRUXGG coffee maker you can get at target in the us for guess what $28 usd. They charged $120 CAD y'all. To make it have a little metal and brass on it. Having worked there I can tell you that -unless they improved it - the warehouse and online shopping is utterly atrocious. You WILL most likely receive a broken piece in your set because the shippers cannot grasp that they are shipping BREAKABLE CERAMIC AND GLASS OBJECTS.

Windsor Crossing Stokes- the sales person -a middle aged middle eastern woman helped me find several things-while I was on a walker and the items she pulled out for me- one after the other, until I found exactly what I wanted was the best help! She had such good taste and great advice and was honest- like the grill really is totally non stick and has changed my life. It went so fast and easy- it was like shopping in the old days at a huge Hudson's or Macy's in New York where they waited on you hand and foot!

Tried to shop online and there site is the worst I’ve used. Cart keeps emptying and you can try and find something by selecting a category which works for 2 pages and the it reverts to the whole inventory. Have tried over several days and gave up.

Customer service representative Stephanie replied to my initial email about an item arriving in my online order broken with three options to resolve the issue. I made my choice and we resolved the issue within an hour of receiving the product from the company. Fantastic service, fantastic company and fantastic product.

Customer Service Rep Stephanie went above and beyond, with quick, helpful, and informative responses. We were able to track down an item I thought was sold out everywhere. Sounds like you need more people like her based on the other reviews. Made my week. Thank you!!

Bought a knife block and after few days of use color changed,contacted customer service online but reply was totally unsatisfied which was I can only return or exchange if purchased is within 30 days

The company does not honor its own warranty. The sales people will say whatever it takes to get the sale, then the client is left on their own when a product stops working halfway within the warranty period.

Absolutely great customer service! I bought a mixmaster a few years ago and I broke the flange on the top of the beater. They replaced it free of charge and prepaid the shipping even. No hassles or problems!

I purchased the Moscow Mule Cups from Stokes. I was so disappointed! After three washes, they all tarnished. It was such a disappointment. I emailed customer service, along with images of the mugs, without any reply. Terrible customer service. I will not recommend reaching out because they ignore their customers.

Ok full disclosure, I have not received my online purchase yet. I just ordered it today. BUT I entered the wrong shipping information when I placed my order, and was disappointed to call and find out their phone lines are not available for customer service.

I quickly emailed their online customer service, and the rep assigned to me, Stephanie, got back to me within 5 minutes!! I am just very impressed at how quickly they handled my request.

Compagnie qui paye salaire minimum aux employés beaucoup de travail ouvrir des boites visuel baisse de prix pas d'augmentation....... C'est pour cela manque d'employés on demande trop pour le se qui paye..........

Je me suis présentée pour récupérer un achat en ligne au Stokes de Place Ste - Foy. L’article était payé, j’avais reçu la confirmation que c’était prêt à récupérer et j’étais à l’intérieur des 7 jours de la commande.
La vendeuse m’a dit que la commande avait été annulée pcq ils ne l’avaient pas préparée dans les délais. Que j’allais être remboursée et que c’était normal que je n’aie eu aucun avis de ça. Je l’aurais plus tard…. Elle n’avait aucune preuve de ce qu’elle avançait et voulait me faire repayer. Je lui ai montré mes courriels de confirmation et mon relevé de carte de crédit qui prouvaient mes dires..Je ne croyais pas qu’un achat en ligne n’était pas sécuritaire. Elle m’a même dit «  On se calme «…….. Service pourri..

QUALITE ,SERVICE A LA CLIENTELE EXCELLENT, BON PRIX