Story Homes Reviews 

Best experience in months of searching meeting Emma at the Coppull development. Helpful, knowledgeable and very enthusiastic which was very addictive and gave us a real buzz again after several let downs, a real credit to the company.
Although the property we viewed was pipped at the post with one we'd been waiting for release since January, if our decision had purely been on the selling agent we'd be moving to Coppull with Emma. Thank you again for a lovely experience, John and Deborah

Fiona was great, she had good understanding of the development and the different options available. However she was not pushy which would have put us off. Thank you

Technician (derrick) attended on time to fix a problem with a door handle. He was very pleasant and explained what the problem was and what he did to fix it.

I called Story Homes Customer Services North East branch. I spoke with Michael who was very helpful in addressing my queries in respect to my house sale. Michael came across very professional and courteous and I felt that he went above and beyond with information and any follow up emails. Thank you.

I want to leave a huge thank you to Fiona Ure.
She was an absolute delight to deal with.
Truly a wonderful experience.
Outstanding customer service!
Thanks again 🙏

One of the worst home builders iv come across..... more bothered about money then peoples health.... various plot location built on cheap land near nuisance noisey roads, boggy land and dangerous electric lines ...
Not only that but do not accommodate any adaptations before you move in even for most vulnerable customers..... more bothed about quicksales fast turnaround then the people living in their properties...
Staff are short and only bothered about sticking to a script. will to take your money but if you start to ask questions expect to have to pay for simple things that should be a given when spending 100's of thousands .... after care of property are
non exsitent had various complications as they must hire cheap builders that cut corners.....
Needing togo legal to final get anything sorted...
Allot of people on the estate feel the same just look at the facebook groups about them...

Edited after response
This is the standard replys you get from them they just follow a script for legal protection and dont really address why customers are up set things need to change maybe value people over profit.....

Sam Denham was our sales executive and was great from day one. Explained everything in great detail and offered support and advice when needed. She was always available to answer any questions... even on a Sunday! So far the sale has been smooth so big thanks to Sam.

The quality of the houses is exceptional. The finishing is to a very high standard, and the specifications are of a very high quality. However, the jewel is Sales Representative Tracy Kelly. She is so friendly, warm, polite, highly professional and very knowledgeable. Tracy makes you feel very comfortable and takes time to explain every detail concerning the properties, specifications, all the very important matters concerning the purchase process, documentations and legal processes, and risks involved in the transaction. Thus, you know exactly where you stand and you can make a very well informed decision. Tracy Kelly is an absolute diamond and she is an asset to Story Homes. Tracy Kelly deserves the upmost appraisal from the company and they are very lucky indeed to have her. Thank you once again for everything Tracy. You are a star! David and Marcus

We purchased a plot in chorley and we dealt with Emma and Sam. Sam was incredible when helping us to secure the reservation and also helped me and my husband get some incentives by pulling some strings.
Emma was just lovely and fantastic all through to the end. The story homes team is full of formidable people and I will definitely be buying from them again. It's either Story Homes or nothing!!!!

As a first-time buyer in Dumfries, sales representatives Fiona and Zara have both made the whole process so much easier and far less stressful for me. They have been incredibly kind, supportive, and informative throughout. Zara was wonderful during my initial reservation meeting, taking the time to explain everything clearly and making sure I fully understood the process from the very beginning.

Fiona has continued to provide the same excellent support and has always been available whenever I’ve needed help or had questions. She has provided clear, detailed information and took the time to guide me through every step, ensuring I always knew what was happening. Fiona’s continued communication and guidance have been a lifeline throughout this process and have given me a great deal of confidence. I truly appreciate all the help, reassurance, and support I’ve received from them both throughout my journey as a first-time buyer.

Our experience with Story has been brilliant from start to finish. Tracey Kelly in particular has been so helpful. You can tell she really cares about the customer experience and has been on hand to help every step of the way. No question is too big or small!

We recently visited Story Homes and had a really positive experience. Fiona was friendly, helpful, and very knowledgeable. She answered all our questions and made us feel welcome throughout the visit.

Thank you, Fiona, for your excellent customer service!

Story Homes Tithe Gardens
Tracey and all the team have been brilliant. Very helpful and kept me informed every step of the way

The ceiling repair work was very well coordinated by Michael (Story Homes Aftercare) and was completed without delay. The repair work itself was carried out to a very high standard by Lee and the ceiling is now in perfect condition.

Michael helped to sort out our extractor fan issue. He constantly checked in and apologised for the delay in contractors. He then opted for another contractor to solve the issue quicker. He then checked in after the work had been completed to make sure we were happy with it. Thank you so much!

Paul came a couple times to fix our door.

Came on time.

Very polite and explained everything what was happening and left no mess.

He done a great job 👍🏽

Michael was always very helpful whenever we had any issues in our home. He was a pleasure to speak too.

We went on a site visit at Tithe Meadows to help us make an informed decision about the plot we want to reserve. We found this really useful, as we were able to see the size of the gardens, the views from the front and back of the house, drive size and the roads to and from the property. Tracey and Nathan answered all our questions, made the process more enjoyable by offering the site visit, as physically seeing the start of the house build is exciting. Thank you

Emma was incredibly welcoming and helpful during our visit to the Story Homes development in Coppull, Lancashire. She was extremely knowledgeable about both the properties available on site and the wider Story Homes portfolio, taking the time to answer all of our questions thoroughly.

Although we ultimately felt that the homes currently available weren’t quite the right fit for our needs, Emma remained friendly, understanding, and professional throughout our visit. Her genuine approach and excellent customer service really stood out. Story Homes are very fortunate to have such an exceptional team member representing them.

Tracey is one of the most helpful people I have dealt with when buying a new home. She is very proactive, quick to respond and very knowledgeable and helpful. Our site visit with the Site Manager and Tracey was extremely well organised. I would highly recommend the company based in my dealings with Tracey to date.