Staff - Robert, Lisa & Amanda were pleasant, friendly, knowledgeable and helpful. They were not pushy. We were offered wine, soft drinks and cake on arrival. It was good to visit a townhouse as a show... Toon meer
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Lees wat reviewers zeggen
We recently purchased our story home - the journey was long, but Rachel & Brooke were outstanding in every way. Keeping us informed at every stage and doing whatever they could to make this journey ea... Toon meer
Bedrijf heeft geantwoord
From start to finish the buying process was good with great help and input from the friendly sales personnel, particularly Wendy and Tracey, who went above and beyond to guide us through all the optio... Toon meer
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I’m really grateful that Story homes have decided to to make one of the Dawson homes at Scotby Grove a show home. We had to drive to Durham previously to see this, some distance from where we live. It... Toon meer
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Bedrijfsgegevens
Over Story Homes
Geschreven door het bedrijf
Welcome to the official Trustpilot page for Story Homes.
Story Homes builds high quality new homes across Cumbria & Scotland, the North East and the North West. Our homes are designed for modern living and built to last, with a specification that includes more than your average new build.
A Story home has beautiful spaces inside and out, featuring open plan living with kitchen islands, bi-fold doors and light airy spaces.
Our story hear from our customers Sustainable story Our house typesContactgegevens
Story House, Lords Way, Kingmoor Business Park, Carlisle, CA6 4SL, Verenigd Koninkrijk
- 01228 404550
- communications@storyhomes.co.uk
- www.storyhomes.co.uk
4,9
Uitstekend
2K reviews
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Elmbrook Park
The sales girl Emma was amazing, very informative and really put time and effort in to answering all my queries during my visit to Elmbrook Park.
Will definitely be returning when in a position to reserve
11 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Tom, thank you for taking the time to leave us this lovely 5-star review! We are pleased to hear Emma made the visit memorable for you, and we look forward to welcoming you again in the near future. Thanks again.
Such a warm and welcoming space
Such a warm and welcoming space, as first time buyers visiting multiple developments, we spent some time at story homes where Johnathan was super helpful and gave us thorough advice pointing us in the right direction.
11 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Tasha, thank you for your wonderful feedback! We are so pleased to hear that your visit was welcoming and that Jonathan provided such helpful advice. Thanks again.
Visited the show area
Visited the show area and was very impressed by the professionalism of the sales negotiator Emma Dwyer . A credit to your business .
5 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Andy, thank you for your lovely feedback. We’re delighted to hear that you were impressed by Emma’s professionalism during your visit to the show homes. We’ll be sure to pass on your kind words and are pleased she made such a positive impression.
Tracey the sales lady was absolutely…
Tracey the sales lady was absolutely amazing, so customer focused and centric and ever so helpful
6 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Mr Laird, thank you for your lovely feedback. We’re delighted to hear that Tracey provided such a customer-focused and helpful experience during your visit. We’ll be sure to pass on your kind words to her.
Sales lady at Tithe Meadow
Sales lady at Tithe Meadow was very friendly, helpful and informative
6 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Melvin,
Thank you for your feedback. We’re delighted to hear that the sales team at Tithe Meadows were friendly, helpful, and informative during your visit.
Fantastic show home at Scotby Grove
Fantastic show home at Scotby Grove. Lovely to meet Amanda and the other welcoming staff.
7 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi,
Thank you for your lovely feedback. We’re delighted to hear you enjoyed visiting Scotby Grove and that Amanda and the team made you feel so welcome during your visit to the show home.
Buying our first home through Story…
Buying our first home through Story couldn’t have been made any easier. Tracy has been amazing through the whole journey and has always been readily available to support our queries. We can’t wait for the rest of the journey until completion
5 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Kieran,
Thank you for your lovely feedback. We’re delighted to hear that Tracy has made your first home purchase such a smooth and supportive experience, and that she’s been on hand to help with your queries throughout the journey.
It’s great to know you’re excited for the next steps, and we wish you all the best through to completion.
After Care following EV charger issues
After Care following EV charger issues. Reported to Nesha who kept in touch and who was helpful along the way. She showed a genuine interest in our problem and checked to ensure that we were able to sort out the issue, which we did.
4 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi,
Thank you for your feedback. We’re delighted to hear that Nesha provided helpful and attentive support while your EV charger issue was being resolved, and that she kept in regular contact to ensure everything was sorted. It’s great to know her genuine interest and follow-up made a positive difference to your experience.
Excellent Staff
My Fiancé and I visited Story Homes this afternoon in Poulton. While this was not to purchase a house, it was to get a feel for the estate and see their show homes as we'relooking to purchase in the near future. Tracey gave us lots of helpful information and was very kind and welcoming. We have been around a few of the new build estates in the local area and this was by far the most pleasant experience we've had. She's a real credit to the brand.
4 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Rebecca,
Thank you for your lovely feedback. We’re delighted to hear that your visit to our development was such a positive experience and that Tracey made you feel so welcome while providing helpful information about the development and show homes. It’s great to know your visit stood out compared to others in the area.
We’ll be sure to pass on your kind words to Tracey.
Shocking! Do Not Buy From Story
Shocking!! The worst experience in every way & on every aspect of buying a brand new home process. 5* Builder yes absolutely if out of 50!!! Stay Clear of this Company, from the poor customer service, shoddy build quality & materials also endless unresolved warranty issues continue with no interest of resolving. After completion & have your money Story Homes are NOT interested.
4 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Chris,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the concerns you’ve raised. Your comments have been passed on to the relevant team for their information and review. Many thanks.
I had an absolutely wonderful…
I had an absolutely wonderful experience buying my house, all thanks to my sales consultant Fiona. She is very kind, patient, and took the time to explain everything making the whole process stress-free. I truly appreciate her professionalism and warmth.
Thank you very much Fiona.
Tisho and Jominamol
4 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Tisho and Jominamol,
Thank you for your wonderful feedback. We’re delighted to hear that Fiona made your homebuying experience so positive by providing kind, patient, and professional support throughout the process. It’s great to know she helped make everything clear and stress free.
We’ll be sure to pass on your lovely comments to Fiona.
Great Service
Michael gave me everything i needed straight away and made everything as easy as possible
3 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Chris,
Thank you for your feedback. We’re delighted to hear that Michael was able to provide everything you needed quickly and make the process as straightforward as possible.
Story Homes customer Services and Maintenance Review
We have recently reached two years in our new Story home. We love it. There were some remaining issues that needs sorting under warranty and Michael has been amazing helping us to get them sorted. His communication and coordination has been really good. Several of the issues were sorted by Lee who has also been extremely helpful. His work is excellent and he goes above and beyond to make sure our home is in perfect condition. He’s a credit to Story Homes.
2 juni 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Toby, thank you for your wonderful feedback. We’re delighted to hear that you’re loving your Story home and that Michael and Lee have provided such excellent support in resolving the remaining warranty items. It’s great to know their communication, coordination, and dedication have made such a positive difference to your experience.
Door & side gate repair - great service! 👍
We were booked in for a door repair with aftercare for July, Mark came earlier this week and notified us he had a last minute cancellation. He sorted our door for us there and then, and we also had an issue with our side gate which we were going to report for a separate booking. He was willing to sort that out for us as well! Very professional guy and a lovely experience for us to get both things sorted before the summer. Very happy, thank you so much Mark.
27 mei 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi, thank you for your wonderful feedback. We’re delighted to hear that Mark was able to bring your appointment forward and resolve both your door and side gate issues during his visit. It’s great to know his professionalism and willingness to help made such a positive difference to your experience.
Zara was extremely personable and very…
Zara was extremely personable and very friendly. She answered all our questions with ease.
29 mei 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Adam, Thank you for your lovely feedback. We’re delighted to hear that Zara made such a positive impression and was able to answer all of your questions with ease. We’ll be sure to pass on your kind words to her.
Excellent event
A really positive and informative session at the beautiful SwannHotel. Thank you to Kendra for her time today. We will definitely continue our journey with Story homes.
29 mei 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Neil, thank you for your lovely feedback. We’re delighted to hear that you enjoyed the informative event and that Kendra was able to support you during your visit. It’s great to know you’ll be continuing your journey with Story Homes.
We’ll be sure to pass on your kind words to Kendra.
Elmbrook Park - Emma
Emma has been brilliant for the last 18 months in helping us throughout our home buying journey. She has been really knowledgable, helpful and always communicated really well throughout, she couldn’t do enough for us. Our new home is beautiful thanks to the Elmbrook Park team.
29 mei 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Sophie,
Thank you for your wonderful feedback. We’re delighted to hear that Emma has supported you so well throughout your homebuying journey and that her knowledge, communication, and helpful approach made such a positive difference. It’s great to know you’re so happy with your new home.
We’ll be sure to pass on your kind words to Emma and the Elmbrook Park team.
Fiona
Fiona has been very helpful, answering all our questions promptly. She is approachable, friendly and realistic.
29 mei 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Abby,
Thank you for your lovely feedback. We’re delighted to hear that Fiona has been so helpful, approachable, and friendly throughout your experience, and that she has been able to answer all your questions promptly.
Aftercare
Derrick attended our property to fix a noisy floor board. He did a fantastic job and was friendly and courteous. Appointment was made promptly after contacting Story. Excellent aftercare.
29 mei 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Mark,
Thank you for your feedback. We’re delighted to hear that Derrick resolved the issue promptly and provided such friendly and courteous service. It’s great to know you’ve had an excellent Aftercare experience.
We’ve just reserved a house with…
We’ve just reserved a house with storyhomes Woodbridge Green Lea, stunning development and the whole process has been enjoyable simple and stress free thanks to Johnathan
Can’t wait to go through the house process stages with him
Would recommend him to anyone
28 mei 2026
Review zonder uitnodiging
Antwoord van Story Homes
Hi Louise,
Thank you for your lovely feedback. We’re delighted to hear that your experience at Woodbridge Green has been so enjoyable and stress free so far, and that Johnathan has made the reservation process such a positive one.
We’ll be sure to pass on your kind words to him and wish you all the best as you continue your homebuying journey.
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