Story Homes Reviews 

Buying our new home with Story Homes has been a fantastic experience from start to finish. The whole process was made so much easier thanks to Stacey, our sales executive.

From our very first visit, Stacey was incredibly friendly, knowledgeable, and always happy to answer any questions we had. She went above and beyond to make sure everything ran smoothly and helped us get settled into our new home, making what could have been a stressful experience feel straightforward and enjoyable.

Nothing was ever too much trouble for Stacey. She kept us informed throughout the process, was always approachable, and genuinely cared about making sure we were happy every step of the way. Her professionalism, dedication, and personal touch made all the difference.

Stacey is a real credit to Story Homes, and we can't thank her enough for everything she did for us. We would highly recommend Story Homes to anyone looking to buy a new home, especially if they're lucky enough to have Stacey guiding them through the process!

The Story Homes Aftercare team dealt with my issue very professionally. Julianne was very pleasant to deal with, and was very proactive in accommodating the appointment at short notice, for which I am very grateful.
On the day of the appointment, Derrick arrived early and was very keen to get on with solving the issue, but took the time to explain what may need doing and where he may be a nuisance beforehand, such as any excessive noise and limited access, when resolving the issue. Derrick was very polite and friendly throughout, whilst ensuring that the work area was tidy once the work was completed.

Overall, the whole experience exceeded my expectations.

From the first time we visited the show home, Stacey has been amazing. She talked us through the whole selling / buying process and has kept us updated every step of the way. We have visited the office on numerous occasions with family members to show them what our new home will look like and she has been really accommodating and extremely helpful. I wouldn't hesitate to ask her anything about the whole process. She’s amazing at her job!

Stacey has been helpful in absolutely every way imaginable and could not possibly have done any more.

I can honestly say without a shadow of a doubt that me and my partner would not be getting the home of our dreams without the support of Stacey. I would have given up weeks ago

In this day and age to know that there is an actual human being answering the phone and supporting is rare in itself but when that person is as friendly and helpful as Stacey and every conversation is enjoyable and useful it has to be said that she is one of life's heroes

As first time buyers, the purchasing process can be confusing and daunting. Stacey has guided and supported us through each stage, which made the process of buying our first home very pleasant and exciting. Together with Amber, they form an excellent team.

I recently contacted Story Homes regarding a leak, and I was very impressed with the service I received from Michael and Chris. They were both friendly, attentive, and highly professional throughout the process. They took my concerns seriously, kept me informed, and worked efficiently to rectify the issue. I'm very happy with the support they provided and the outcome achieved!

My wife and I recently reserved a plot at the Woodbridge Green development, and our experience so far has been exceptional. The sales team have been consistently supportive and knowledgeable. Sarah, who has since moved to another site, and John, who has continued her work seamlessly, have both been fantastic. They guided us through every choice for our options and upgrades and have always been welcoming and accommodating, even when we’ve dropped in unplanned.

Kyle, the site manager, has also been brilliant. He is friendly, approachable, and clearly very knowledgeable. We really appreciate the time he has taken to explain the build process, his attention to detail, and the opportunity to view our plot when it has been safe to do so.

From reservation to exchange of contracts and through all our choices, the entire process has been smooth and supported by a genuinely lovely, personable team. We can’t wait to move in!

Really easy to deal with as a company and lovely helpful staff.

Our experience with Story Homes has been fantastic, the whole process has been well organised and smooth with regular updates on how the build is coming along. Tracey has been absolutely amazing, she has so much knowledge and helped us with the vast range of choices available.
We can’t wait for completion day!!

Tracey has been fantastic help through our home buying journey. Without her expert guidance, I don’t think this process will have been as smooth as it has been. I can’t wait until completion.

Amanda is so friendly, helpful, knowledgeable, professional and patient, especially when asking many questions.
The showhome was immaculate, well presented with a lovely homely feel.

I can’t thank Ruby & Sarah at The Fairways, Story Homes, for their help and kindness. Jack and I are first time buyers so we don’t necessarily have strong knowledge of house buying and Ruby & Sarah have been so helpful, reassuring and patient with us especially with all our questions. Ruby has guided us through plans and options and provided expertise on what works well and what doesn’t.
We are pleased with the ease of the process and the support we have had.

Stacey has been nothing short of amazing from day one with us. From regular show home viewings, to reserving our dream home, exchanging contracts and all the follow up appointments we have received a personal and five star service. Stacey’s approach adds a personal touch to buying our dream home and has been supportive throughout. Her knowledge and expertise have been invaluable.
Additionally, Amber has also been on hand to support and provide excellent service!

Derrick attended our property to fix some internal door issues. He was able to quickly identify what the problem was, fix all of our issues and undertake some precautionary checks on other doors to make sure that the same issue wouldn't occur in the future. Derrick was very polite and professional and a credit to Story homes

We’ve had a fantastic experience working with Jonathan throughout the reservation process. From the very beginning, he has been incredibly thorough, taking the time to explain every step of the process clearly and ensuring we fully understood everything.

Jonathan is so approachable, kind, and patient, which made a potentially stressful experience feel much more manageable. Whenever we had questions or concerns, he responded promptly with detailed and informative answers, which really reassured us and gave us confidence in our decision.

Nothing ever felt like too much trouble, and his level of professionalism combined with genuine care for our experience really stood out. We’re very grateful for all his help and support and wouldn’t hesitate to recommend him.

Aftercare at Story Homes has been wonderful. My home had basically no snags or issues and was perfect. As soon as I have needed some support Michael in Aftercare supported me right away and had a plumber out to my home within 1 hour (out of hours) and the minor issue was resolved. Huge thank you to Michael for supporting me and for being such a pleasure to deal with.

We visited the show homes recently with Tracey Kelly at Tithe Meadows, Poulton-Le-Fylde, she was so helpful. She took the time to find out what home would suit us and let us view a finished property. We were impressed with the friendly service from Tracey and build quality of the homes.

We hope to be able to proceed with a purchase in the future.

Myself and my partner visited Elmbrook Park looking for our forever home. The development is so pretty and the sales women, Emma was so attentive, approachable and friendly. We will definitely be coming back when we are in a better position to reserve because of her

Fantastic and very smooth process couldn’t thank Wendy enough very understanding and made the experinace stress free. Thank you so much

We have had a fantastic experience with Samantha and Story Homes throughout the buying process. Samantha has been friendly, professional, and always available to answer any questions we had. She has kept us informed every step of the way and made what can be a stressful process feel straightforward and enjoyable. We would highly recommend Samantha and Story Homes to anyone looking for a new home.