Story Homes Reviews 

Buying a new house is a massive milestone, and we were so lucky to have such a brilliant agent guiding us.
We bought a new house from Story at Beaumont Grange. Our agent was Sean Platt.
He was extremely knowledgeable, always friendly, and went above and beyond to answer our questions and keep us updated throughout the entire journey.
If you want an agent who genuinely cares and delivers top-tier service, look no further.
Many thanks,
Madalin & Izabela

From the minute I meet Stacey I knew I could trust her. She's knows how big a deal it is to find a new home but she also has immense knowledge of the products and processes. Often with sales people it feels like there's a hidden agenda but not with Stacey. She's made the journey so far smooth, easy to understand, special and lots of fun!
Thank you so much for everything so far, we're really looking forward the next steps with your support ❤️

Michael was extremely helpful, friendly and quick to respond to my enquiry. Although Story Homes no longer managed the area I was asking about, he took the time to identify the correct property management company and point me in the right direction. A very positive and helpful customer-service experience.

In trying to sell our 7 year old Story Home’s Berkdale house, we were faced with a potential problem in which the surveyor appointed by the prospective buyers claimed that there was a fault with the roof structure. He claimed that roof truss restraint straps were missing from the gable end of the roof.
With the immediate assistance of Michael, Story Homes Aftercare Advisor and their Design Team, it was proved that the design of the roof did not in fact require restraint straps. We are very grateful for all their help and assistance at a very stressful time.

We have recently purchased a property at the Fairways. We are over the moon with our new home, and the service from Story Homes has been fantastic. Right from the point of reservation, our sales executive Ruby, has been helpful and approachable and kept in regular contact with us throughout the build process and during moving in. The site manager Sam has been really helpful and proactive with sorting some (minor) snagging issues when we moved in. All of the staff have been friendly and professional, and clearly take a lot of care and attention to detail with their work. The build quality of our house is amazing and we are so pleased with the options we have chosen. We look forward to making many happy memories in our lovely new home. Thank you Story Homes!

What a fantastic experience purchasing our dream home with Story Homes!!
Mark our Sales executive has been fantastic from the very start, communication was great and if ever we wanted more details or change a few things it was never a problem.

The handover process is faultless with Story Homes, Mark ensured we were introduced to our Site Manager Elliot during our home demo and then again from the day we moved. The attention to detail they gave us was superb and ensure everything was perfect in our new dream home.

The build and finish quality with Story Homes is fabulous and that quality is extended through to all the people that you may meet during your new home journey.

My partner and I reserved a plot at Stonebrook Meadows in the summer of 2025. We had two sales and unfortunately one of our sales withdrew not long after reservation causing us great stress about possibly loosing the reservation. Mark was fantastic, he was so patient with us, flexing deadlines to meet our needs, dealing with our constant phone calls to keep him updated. Mark promised us the plot was ours and finally in January 2026 we moved into our beautiful home. This was a significant milestone for us, something at times, we didn’t think we would reach.
We would personally like to thank Mark for his customer centered approach, his patience and dedication to meeting our needs. Nothing was ever too much trouble for him.

Once we moved into our home, Richard the site manager took over when we reported our snags, he too was fantastic and dealt with our questions promptly, resolving our minor snags almost immediately. The after care team too have also been fantastic.

Our home is beautiful, a home we never dreamed we would have. The build quality and standards are fantastic and we would highly recommend Story homes to anybody looking to purchase a new property in the future.

Thank you all so much.

Great experience buying from Story Homes, Robinson Fields development.
Handled expertly from the outset by the sales team namely Brooke, Rachel (and Amber who left earlier on for maternity leave).
Very professional and excellent communication throughout..nothing was too much trouble.
Site manager and aftercare very thorough.
We felt very guided and supported throughout the whole process and are beyond happy with our new home .
With thanks !
Barbara & Andrew Duggan

We have been dealing with Rebecca from the Story Homes North East Aftercare team. We have had first class customer service from Rebecca in every aspect. Each email has been swiftly and professionally answered . We have been kept up to date with our issues. Today we have had Colin out to our property, he is a very hard working conscientious employee who has done a marvellous job.We have peace of mind about our Story Home purchase and the after care team

We have just moved into our Story Home and it instantly felt like home as soon as we walked through the doors. We first visited the show homes at Beaumont Grange in summer last year and since then Sean was amazing, very informative, helpful and quick to respond to any emails, calls or questions. Since moving, agin the team have been great, Sean, Chris and Dan are right at the end of the phone if you need them. The home is built to such quality and any issues are responded to quickly. I have already recommended Story Homes to a lot of of my friends! Thank you to Sean and the team from the Myers family 😁

We recently bought a home in Beaumont Grange, Darlington and had an exceptional experience from start to end. Sean was amazing throughout the process, he was knowledgeable and diligent, kept us informed and made the whole process smooth and easy the whole way through. Our home was finished to a great standard and we are very happy in our new home. Big thanks to Sean and the whole story homes team.

Just dropping a note to thank the Story Homes Team at Heritage Fields who have been outstanding managing or purchase of our new gorgeous home which we completed on today. From start to finish Stacy and Amber had been fantastic, keeping us abreast of the progress and checking in with us during each stage, without them, we would not have had such a smooth and swift purchase. Well done Story Homes, our new (Hewson) home is beautiful and the Demonstration went smoothly as predicted today. V&T Pick

Our experience buying a Story Homes house has been brilliant. Ruby, our sales executive, was superb throughout the entire process - she was really communicative, supportive and a joy to work with. We used the part exchange scheme which took the stress out the process and had access to the portal which provided descriptions of all the build stages. Ruby also gave us regular updates on the build progress and helped us choose our options which was a really exciting part of the experience- it definitely helped seeing them in person!

The home demo was the first time we saw inside our home (and the first time we saw the views of the fells from the upstairs windows!) and we also met Tom, the Assistant Site Manager, who took us through everything in our new home and answered all our questions, even the really specific/niche ones we had.

On completion day, Zara was absolutely fantastic, really patient and accommodating and made sure everything happened smoothly. We also had another visit from the other Assistant Site Manager, Sam, whose genuine care for our home is evident. He very quickly grabbed some of the site team to investigate a couple of minor issues which gives us confidence that the aftercare we receive will be as good as pre-completion.

The house is amazing, with high quality and excellent craftsmanship throughout, it's clear that time and care has been taken to make sure that the end result meets the high standards that Story Homes are known for. We're really pleased with how all of our option choices have come together. We also chose to include flooring which was a good decision as the fit and finish is great and having it all ready for move in day made bringing our things in much easier.

We seriously cannot thank the entire Story team enough for their hard work and efforts but in particular Ruby who has helped us move into our dream home.

Initial contact over the last few months to find out more about the Fairways at Penrith. The website is good and you can find out what you need in advance. It is good you can see information on current planning applications on the website. It was easy to make an appointment to view the show house. When we visited, the information we received was helpful and we left knowing everything we needed. Although we are not building experts :) you can tell the houses appear to be built to a high standard and internally everything appeared to be 'finished' well. Where the building is ongoing the site looks very tidy too - not something you see in many housebuilders. We would not really look to buy a new build ideally, however Story are one of the few we would consider - also based on the feedback we have read. We are not sure if this is the development for us, but based on our experiences to date, we would have confidence in Story if we wished to progress with a purchase.

Emma from the Story Homes site at Elmbrook, Coppull was nothing short of brilliant! We walked in curious to see if we liked the estate and walked out booking a reservation appointment.
A natural at her job, chatty, engaging and honest. Emma’s interactions with us is what made us so certain about purchasing a property with Story Homes. A credit to the company!

Emma dealt with us and she was amazing. Super helpful and clearly very knowledgeable around the development. She was able to answer all are questions and was super friendly. As soon as we entered we were offered a drink, it’s those little details t at really make this place that bit extra special!

Fiona was extremely helpful in explaining all the new builds soon to be available and allow us to visit the show house as well. Story homes is all about good and safe living environment. Loved the quality of build and overall peaceful, clean and tidy community for familles

Fiona has been and is a very informative and supportive person. She has answered all our questions honestly. We have been happy with the Story home service.

Good clear communication and quick response to enquiries

I purchased my first home with story homes and could not fault them. Rachel from Robinson fields has been amazing for keeping us updated throughout the build process and answering all our silly questions promptly. Our demonstration and handover day was smooth due to Rachel’s knowledge, support and help. I would recommend the brand to friends, family and others.