Story Homes Reviews 

Kelsey at Hawksley rise has been amazing throughout the buying process. She has made it seamless and gave building updates regularly. Thank you!

Kelsey really is a credit to the company. She has gone above and beyond and always has a smile for everyone and is very welcoming. I have been to visit our house at show houses and am always glad we got her as our sales advisor. What a lovely young lady she is

We have had such a positive experience purchasing our home with Story Homes at Summerpark and would highly recommend them to anyone considering buying here.

From the very beginning, Fiona, our Sales Executive, was absolutely fantastic. She was always friendly, approachable and incredibly knowledgeable, making the whole process feel straightforward and stress-free. Communication throughout was excellent. We were kept well informed with regular telephone updates, alongside being able to follow the different stages of our build online. Fiona was always happy to answer any questions we had and made what is such a big life purchase feel like a really enjoyable experience.

Since moving in, we absolutely love our new home and have been equally impressed with the aftercare we have received. Jamie, the Site Manager, has been extremely helpful and approachable, and genuinely makes you feel that nothing is ever too much trouble. Any questions or small issues we have had have been dealt with promptly and professionally, which has given us a lot of confidence in the team.

From reserving our home right through to moving in and the support afterwards, our experience with Story Homes has been fantastic. We are so pleased that we chose Summerpark and wouldn’t hesitate to recommend both Story Homes and the team here.

A huge thank you in particular to Fiona and Jamie for making our experience such a positive one!

Chris from Story home aftercare was on time, polite and went the extra mile.

Mrs Laura was so helpful and made us comfortable whole throughtout the meeting, by well explained all the details..

We had a great experience with Story Homes. Kelsey was very knowledge about the development and our particular plot. She gave us in depth information on the details, drawings and plans and helped us understand the process easily. We were able to go back to review options at convenient times whenever we needed before deciding what choices to make. Kelsey also had great surrounding knowledge about local schools and other facilities in the area which was very helpful to us in choosing the development

Kelsey has been able to answer all of our questions and during the process of buying the house, she has been nothing but helpful.

Nesha in the Aftercare team has been very helpful and efficient, organising repairs, assiduously chasing up contractors when necessary and checking in with us on progress. It has been much appreciated.

We visited the Story homes site and show home at Scotby Grove Carlisle.
Amanda at the show house was engaging helpful and gave us really good advice and information about the houses available and tailored it to our requirements.
Excellent first class service and fantastic well equipped quality homes.

Fiona was really helpful and answered all of our burning questions. We turned up unannounced but she made time for us and was very friendly and easy to talk to. We look forward to hopefully dealing with her again soon.

Visited Scotby Grange to enquire about the availability of homes that would suit my son who is in the market for a stater home , Amanda was great , gave me lots of information in respect of the the scheme how to start the process, what the steps were and what possibilities were for homes on the development, can’t fault Amanda for her knowledge and friendly manner. Hope to be back in touch soon to move things forward , thanks.

Had our shower tray replacement completed by Paul. Very satisfied, he was polite, friendly and the job was completed with no mess.

Bethany from the AfterCare service has been really helpful in getting a few snags rectified. When we reported an issue, people we sent out the following day to get this fixed. Mick also came out to check everything was ok. She has been great at keeping us informed about another that was reported which isn’t fixed directly by Story. Would definitely use the service again!

Mark came around to sort some internal doors that were sticking/wouldn’t close.

Quickly sorted it out, nice and easy.

Spoke to both Naila & Emma with regards to reserving a plot at Elmbrook Park, Coppull they were both very helpful. We arranged an appointment with Emma and the process was very easy and our plot has now been reserved, great service.

We have recently secured our dream home with Story Homes at Stonebrook meadows in Garstang, and we honestly couldn’t be more excited about starting this journey as a family.

A huge part of our experience so far has been down to Mark, our sales advisor. We actually met Mark initially quite some time ago, and since then we’ve spoken to and dealt with a number of different sales people, on different development’s/different builders, but we ultimately came back to Mark because of the type of sales person he is, which ultimately got us into Story Homes; this led us to see the company for what it is, build quality, finish etc — and we’re so glad we did.

From the very beginning, Mark has been absolutely amazing. He is friendly, genuine, knowledgeable and incredibly helpful, and he has made what can be a very daunting process feel exciting and enjoyable. We never felt pressured, and he has always taken the time to listen, answer our questions and make us feel like we really matter as customers.

We genuinely feel that we’ve found our dream home, and we’re so excited to see it all come to life. We can’t wait to continue our journey with Story Homes and, most importantly, with Mark, as we watch our home take shape and see our family’s next chapter begin.

Thank you Mark, you have made the start of this journey so special. We absolutely can’t wait to see what the future holds and cannot wait to get into our new home

We have just completed on our new home on Story Home's Robinson Fields development. Everyone involved in the purchase of our new home, from reservation to post completion, has been outstanding. Brooke, Amber and Rachel helped us through each stage of the purchase process. Their in-depth knowledge of the products and processes ensured everything ran smoothly. Thank you very much. Post completion aftercare has been top class too, with visits from Kyle and Phil to make sure everything was to our satisfaction. Thank you too. We love our new home. The quality is exceptional. Fencing, turf, solar panels and EV charger came as standard. The materials used are of exceptional quality. I wouldn't hesitate to recommend Story Homes to anyone wanting to live in a new home.

Zara was lovely very helpful giving us all the information we needed.
Zara showed us around the show home explaining everything for us.

We would like to say a huge thank you to Rachel, Brooke, Amber and John at the Robinson Fields development for all their help and support in buying our dream home. All four members of staff are an asset to the company and we would not hesitate in recommending Story Homes to anyone who is looking to buy a new build home. We are so happy with the quality and design of our home and cannot wait to make lots of happy memories there. A huge thank you once again! Talia and Jordan.

I just wanted to share my experience reserving a plot with Emma at Elmbrook Park. Her calm, welcoming and professional nature is what stood out the most . From making an initial phone call to reserving a plot, Emma has been amazing. I would even go as far as to say, she was just as excited as my partner and I when we reserved the plot.

I was shocked by her knowledge of the property we were interested in. I expected Emma to know the basic's of the home type and structure, however Emma knew about the intricate details of the Dawson. So much so, it left me telling her that she really knows her stuff.

Emma is a huge asset to the company and without her I am not sure if we would have purchased house so quickly.