Story Homes Reviews 

Kelsey has been amazing through the house buying process at Hawksley Rise. As first time buyers we didn’t know much about what we needed to do or organise but Kelsey has helped us every step of the way!

We'd like to thank Kelsey for the exceptional service and support throughout our home-buying journey with Story Homes. From our initial enquiry through to the later stages of the process, Kelsey has been professional, knowledgeable and always willing to help.

She has kept us informed at every step, responded promptly to any questions, and made what can often be a stressful experience feel much smoother and more manageable. Her friendly approach, attention to detail and commitment to customer satisfaction have been greatly appreciated.

Thank you, Kelsey, for all your hard work and support.

We're so excited to move into our new home.
We've had an amazing experience from start to finish. The communication from Kelsey has been great, and she is always happy to help with any queries we have, no matter how small.
Thank you.

We first visited Fiona at Story Homes in July 2025 and decided it wasn't the right time for us but Fiona was amazing and kept in touch and answered our queries without hesitation although we were not in a position to buy a house yet. In April 2026 we decided to take the leap and put our house on the market and pick our house in Summerpark. Fiona made the whole process so easy, making sure we had plenty of time to think over extras and get exactly what we had hoped for in our new house! We visited the showhome more times than I would like to admit but Fiona was always welcoming and nothing was a trouble, we brought multiple family members to visit too! Fiona kept us upto date with every step and was able to schedule different meetings to suit our working schedule. Jamie the site manager was also very helpful during the whole process, from our first meeting with him, to our Demo, and onto our snagging, he was amazing at getting things sorted for us! I could not recommend Fiona enough, she is a credit to Story's team, every visit was a pleasure!

5 bedroom was beautiful- very spacious. Fiona was very helpful in sharing details with us.

I would recommend Story Homes 100%.
Our journey with Story Homes has been fantastic from start to finish.
We have had 2 previous new build homes & both were horrendous; the quality of workmanship was extremely poor with major issues which dragged on for years.

We purchased our new home on the heritage field site in Tanfield. We chose the Harrison & we love it, the design is well thought out, even down to the positioning of the internal doors, eliminating slithers of architrave. I am a fully qualified tradesman with numerous skills & I have no hesitation in saying that the quality of the workmanship is well above standard. The property feels well built & of exceptional quality.
There were some minor snagging issues as expected, but these were quickly rectified.
(There will always be snagging issues, but there is a huge difference between snagging issues & poor quality workmanship)

The customer service from start to finish has been unprecedented, Stacy was amazing in sales with all her advice & Tommy the assistant site supervisor has been fantastic, he has went above & beyond, nothing has been too much trouble.

Buying your home is one of the biggest purchases you’ll ever make, this has been the only time this has actually been a pleasurable experience for us.

Thanks Patrick & Julie

Great help from Fiona and Kendra. Lots of questions answered and support provided to get the ball rolling.

Purchasing a house with Story Homes has been such a positive experience and the best decision we’ve made! Our point of contacts have been Samantha Denham and Laura Evans who have been incredible! From when we first emailed them to enquire and now being at the stage where contracts have been exchanged, they’ve always responded promptly, they’ve been incredibly professional and always willing to help and answer any questions we have. Through the process, sometimes we would communicate with Laura and then sometimes with Samantha as we received updates and information and we really commend them on how well they work as a team as we never had any issues with miscommunication or feeling like they weren’t on the same page. We’re very grateful to Samantha, Laura and Story Homes for giving us such a stress free and positive experience!

We have recently purchased our Forever Story Home! It came at us when we least expected it and everything has worked out perfectly. From the moment Samantha Denham called us to see if we were still interested as we’d been up 12 months earlier till now has been amazing! Explaining to us the process, being professional when we had any doubts or questions, helping us choose our kitchen & tiles etc it’s really been an amazing journey so far! You hear story’s but for us it’s been perfect so far and we are sure our forever home will be too. Thank you Sam for being so supportive through this journey with us we’d highly recommend Sam to anybody who is looking to purchase there dream home. We can’t wait to move in!
Thank you Tyler Lee Irving & Shannon Cherry

I was really happy with my experience at Summerpark. Fiona was friendly, helpful and professional throughout. Great knowledge of the area, communication and excellent customer service. 😊

Thank you to Kelsey for helping us find and buy our home. Her communication was excellent, and she truly cared about making sure everything went smoothly for us. A brilliant asset to the team!

excellent performance from the management team, always kept well updated with the progress of my home, fully kept in the loop at all times

We’ve just put our deposit down with Sam and Laura for our new home. They’ve been fantastic, they’ve showed us round multiple times. Answered all our questions and been really helpful helping us choose. They have made the process really easy and have gone above and beyond ☺️

Met Fiona a few weeks ago as we are thinking of moving. She was so knowledgeable and helpful and answered all our questions, even the silly ones. A total asset to your sales team.

Our experience with story homes has been good so far , they have helped us sell are home through home move, they are keeping in touch with regular updates of the progress of our new home , sales executive Samantha Denham has been very helpful from talking us through reserving our plot to picking home upgrades nothing is to much trouble, so far so good 👍

Sam has been extremely helpful, very informative, and has gone above and beyond to ensure that the house buying process has went smoothly. First class service provided! Thanks for everything Sam

From our 1st visit to Riverbrook Gardens many, many months ago until today, when we reserved our dream plot, I can honestly say we could not have had a better experience. Rebecca has kept in regular contact with us and couldn’t have been more supportive and empathetic, when we needed it. She has also shown total professionalism at all times. It has certainly been a roller coaster ride for us, especially when our 1st sale chain collapsed days before we were due to exchange (and reserve a plot). But we’ve finally got there and we are excited to be where we’re at. Looking forward to the next building stages, exchanging contracts and meeting with Rebecca to consider our options and upgrades in the next few months.

As first time buyers, Kelsey has made us feel supported through the process of purchasing our first home. She has been efficient in answering any questions we have had and couldn't have done any more for us!

We have had a very positive experience with Kelsey throughout the process. She has always been friendly, helpful and kept us well informed, answering any questions we have had along the way. We really appreciate all of her help and support and have been very happy with the service she has provided.

Kelsey has been absolutely amazing with us, kept us informed and has been very helpful and there whenever we need to speak to her.