Staff - Robert, Lisa & Amanda were pleasant, friendly, knowledgeable and helpful. They were not pushy. We were offered wine, soft drinks and cake on arrival. It was good to visit a townhouse as a show... Toon meer
Bedrijf heeft geantwoord

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Staff - Robert, Lisa & Amanda were pleasant, friendly, knowledgeable and helpful. They were not pushy. We were offered wine, soft drinks and cake on arrival. It was good to visit a townhouse as a show... Toon meer
Bedrijf heeft geantwoord
We recently purchased our story home - the journey was long, but Rachel & Brooke were outstanding in every way. Keeping us informed at every stage and doing whatever they could to make this journey ea... Toon meer
Bedrijf heeft geantwoord
From start to finish the buying process was good with great help and input from the friendly sales personnel, particularly Wendy and Tracey, who went above and beyond to guide us through all the optio... Toon meer
Bedrijf heeft geantwoord
We decided to consider a Story Homes house and recently put a deposit on a new Dawson at Scotby Grove.. From our 1st visit to yesterday’s open house viewing that has helped us realize the true pot... Toon meer
Bedrijf heeft geantwoord
Geschreven door het bedrijf
Welcome to the official Trustpilot page for Story Homes.
Story Homes builds high quality new homes across Cumbria & Scotland, the North East and the North West. Our homes are designed for modern living and built to last, with a specification that includes more than your average new build.
A Story home has beautiful spaces inside and out, featuring open plan living with kitchen islands, bi-fold doors and light airy spaces.
Our story hear from our customers Sustainable story Our house typesStory House, Lords Way, Kingmoor Business Park, Carlisle, CA6 4SL, Verenigd Koninkrijk
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The experience was great. As first time buyers the team were very lovely and reassuring. Answered any questions we had and ones we hadn’t even thought about.

Antwoord van Story Homes
As a first time buyer and no idea on where to even begin, laura was really helpful and very knowledgeable that I understood everything and I now can not wait to proceed further after early birding the plot, grant the mortgage advisor was also very lovely and helpful and I look forward to seeing them both again 😊

Antwoord van Story Homes
Rob and Amanda at Scotby grove were excellent. Could not fault them, thank you for everything.

Antwoord van Story Homes
Rob and Amanda were ever so helpful. Couldn’t do enough for us. Thank you

Antwoord van Story Homes
We met Robert two weeks ago and have to say, he was excellent. He gave us a great tour around the show homes and provided us with lots of useful information. You would never have thought he was so new to the job, as he had excellent knowledge and was very friendly without being pushy. Both the staff were great and the site is beautiful.
We have also had great communication with him since our visit, which has made the whole experience even better.
Thank you again, Robert!

Antwoord van Story Homes
Would like to thank Amanda and Rob for really helping give me as much information I needed and answer all the questions I had, look forward to see you both in the future

Antwoord van Story Homes
Both Amanda and Rob were so lovely and helpful, gave me so much information and advice

Antwoord van Story Homes
We had a big gap at the bottom of our internal door and it needed to have the frame reduced, Mark the joiner came in, protected everything, took his time in cutting out all the caulk to save the freshly decorated walls, done the job to a high standard as it wasn’t so straight forward. Great and professional service from the Story team.

Antwoord van Story Homes
We could not speak more highly of our experience of buying a Story Home at Hawksley Rise.
From reservation through to completion, Kelsey was professional, knowledgeable, and incredibly supportive. She was always available to answer questions, kept us informed every step of the way, and went above and beyond to ensure everything ran smoothly. She mitigated the stress of selling, buying and everything that goes with it, and we are very grateful for that.
We are absolutely delighted with our new home and the quality of the build and finish.
We would highly recommend Story Homes to anyone looking to purchase a new home.

Antwoord van Story Homes
Kelsey was really helpful and accommodating when we needed to rearrange appointments. She always responded quickly to emails, whenever we had any queries. She definitely knows her stuff and was a pleasure to deal with throughout.

Antwoord van Story Homes
We had such a positive experience purchasing our new home, and a huge part of that was down to Kelsey Jones.
From our very first interaction, Kelsey was an absolute pleasure to deal with. She is incredibly knowledgeable, knew all the facts, and was always happy to answer our many questions with so much patience and professionalism. Nothing ever felt like too much trouble for her.
Kelsey was also extremely responsive and accommodating. She was always happy to arrange appointments around us, and if we had a question or concern that she didn’t have the answer to immediately, she would look into it and have an answer for us by our next appointment. This gave us so much reassurance throughout the whole process.
Buying a home can be a stressful experience, but Kelsey made the process feel easy and enjoyable. She always listened to any worries or queries we had, and made sure we felt supported every step of the way.
We genuinely couldn’t have asked for a better representative and would highly recommend Kelsey to anyone looking to purchase a home through Story Homes. She is a real credit to the company, and we are so grateful for all her help in making this experience such a positive one.

Antwoord van Story Homes
Great experience.
Amanda and Robert are really helpful.
We were able to take our time and discuss all our options. Lovely relaxed atmosphere.

Antwoord van Story Homes
Amanda and Roger as always were fantastic host and the Scotby show house was beautiful.

Antwoord van Story Homes
Fiona was happy to spend time showing us around and explaining the houses and the process. She was very friendly and knowledgeable.

Antwoord van Story Homes
So far in the process, our sales executive Sarah at Millfields Ulverston has been very professional and helpful. We’re looking forward to completing and moving into our new home.

Antwoord van Story Homes
Sam is absolutely amazing! Answering every question and giving advice when needed! Making our experience easier and better!

Antwoord van Story Homes
Sales person Kelsey was very friendly, supportive and helpful.

Antwoord van Story Homes
⭐️⭐️⭐️⭐️⭐️
We’re currently around 40% of the way through the process of purchasing our new Story Home, and I can genuinely say that, so far, it has been the smoothest and most enjoyable house-buying experience I’ve had.
A huge part of that has been down to Kelsey. She has been exceptional throughout the process: extremely knowledgeable, proactive and professional, while still maintaining a really personal and approachable manner. No matter what question we’ve had, Kelsey has always been able to provide a clear answer or quickly find the information we need.
Communication has been excellent, and we’ve always felt informed and supported at every stage rather than having to chase for updates. Buying a new home can naturally come with a lot of questions and uncertainty, but Kelsey has made the whole experience feel straightforward and well managed.
Although we still have some way to go before completion, our experience with Story Homes so far has been first class. If the remainder of the journey continues in the same way, we couldn’t ask for much more.
A very well-deserved five stars from us, and a special thank you to Kelsey for making the experience such a positive one.

Antwoord van Story Homes
I was lucky enough to have a show around with robert and amanda and they were nothing but helpful!! They were both so lovely, friendly and welcoming from the second I arrived. They gave me such a brilliant tour of the Story Home, explained everything so well and were more than happy to answer all my questions. They made the whole experience feel so relaxed, enjoyable and exciting, and you could really tell they were passionate about what they do. Couldn’t have asked for two better people to show me around, they were honestly fantastic! ⭐️

Antwoord van Story Homes
We received great service from the lovely Kelsey at hawksley rise from the start to secure our beautiful Harrison home! Very informative throughout and was so nice to have her assisting us with our choices etc.
Cannot wait till January 2027!

Antwoord van Story Homes
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