Try and stick to the time booked instead of delaying 2 or 3 hours later. Having to waste 2 or 3 hours is hard enough. Having more mot inspectors on site instead of having 2 especially when you have se... Toon meer
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Lees wat reviewers zeggen
Great service from Stuart Vachre. He was approachable, knowledgeable, helpful and really understood what we were looking for. Stuart helped us find the model best suited to our requirements and explai... Toon meer
They are always welcoming and offer guests refreshments. Quick and efficient and I always end up going to Trafford Centre via tram as it's very close by. I get to spend a day out at Trafford whilst my... Toon meer
Excellent service from Audi Manchester throughout. They provided a clear, thorough breakdown of the repairs required, with a video showing the faults, which was really helpful and reassuring. The cust... Toon meer
Bedrijfsgegevens
- Autodealer
- ook in
- Autokeuringsstation
- Autoproducent
- Autoreparatie en -onderhoud
- Olieverversingsservice
- Verkoper van tweedehands auto's
Geschreven door het bedrijf
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Geschreven door het bedrijf
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contactgegevens
Chester Road,, Old Trafford, M16 9UA, Manchester, Verenigd Koninkrijk
- 01615 325 781
3,6
Gemiddeld
131 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Gearbox oil change service
I booked for a gearbox oil change and the service I received was exemplary. I was booked at the earliest opportunity which was the next day.
The service and agent’s professional approach was commendable.
Thank
21 mei 2025
Antwoord van Stratstone - Audi Manchester
Hi Lincoln,
We're happy to hear that you had an exemplary service experience!
It's great to know that you were booked quickly and that our agent's professional approach was commendable.
Customer Services
I was expecting a lot from Audi
I was expecting a lot from Audi , however I was just left waiting for over 4 hours.
Had to request updates myself, and felt the lady looking after me, felt pushed to go to an effort in getting me an update on my car.
15 mei 2025
Antwoord van Stratstone - Audi Manchester
Hi Faisal,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Antwoord van Stratstone - Audi Manchester
Hi,
We're happy to hear that we were helpful.
Thank you!
Customer Services
Antwoord van Stratstone - Audi Manchester
Hi Ray,
We appreciate your positive feedback on our customer service.
Customer Services
Antwoord van Stratstone - Audi Manchester
Hi Helen,
Thank you for your kind words.
We're glad you enjoyed your experience.
Customer Services
Great customer service from the staff…
Great customer service from the staff especially the manger (Gary I think)
16 april 2025
Antwoord van Stratstone - Audi Manchester
Hi Robert,
We appreciate your kind words about the manager, and we'll be sure to pass along your feedback.
Customer Services
Very friendly and welcomin̈g staff
Very friendly and welcomin̈g staff, car ready on time as promised.
17 april 2025
Antwoord van Stratstone - Audi Manchester
Hi,
We appreciate you taking the time to share your positive experience.
We're glad you found our staff friendly and welcoming, and that your car was ready on time.
Customer Services
Welcoming and helpful
10 april 2025
Antwoord van Stratstone - Audi Manchester
Hi Nadeem,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Appalling Customer Service
Appalling customer service and I received no response to multiple queries submitted through the website despite false promises in their follow-up email that their dedicated advisors will shortly be in touch?! Furthermore, the issue that needed resolving was of the dealership’s making which makes this even more galling!
Consequently, I will definitely not buy my next car from Manchester Audi or any other Stratstone dealership.
26 april 2025
Review zonder uitnodiging
Antwoord van Stratstone - Audi Manchester
Hi Brian,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
The worst customer service I've ever…
The worst customer service I've ever had getting my car serviced. The first time I came it was good, got a walk-around video and full report at the end. On this recent occasion I got nothing other than 'everything's fine' from a representative. I specifically told them about an issue with the rear wiper and was assured this would be fixed but it was never looked at and is still broken. I never received a report or a shred of evidence that my car had actually been serviced. A few weeks later, my oil indicator comes on for being low (which is part of the service) - I've called and emailed 8 times, including the service follow-up email - absolutely no reply. Would not come here for such an extortoniate price and poor customer service again.
2 november 2024
Review zonder uitnodiging
Antwoord van Stratstone - Audi Manchester
Hi Sean,
We strive to provide a high-quality service and are sorry to hear that you did not receive the level of attention and communication you expected.
We are committed to addressing any concerns, if you can please email us if you do have any outstanding issues we will ask the management team to contact you.
Thank you,
Customer Services
Antwoord van Stratstone - Audi Manchester
Hi Owen,
We are pleased to hear you had a positive experience.
Customer Services
A disgrace to the Audi brand
Superficially, the service here is good. Very welcoming and friendly. But that’s where it ends. I’ve had the misfortune of having to take my Audi here for its services and MOTs over the last four years and every time I’ve been left dissatisfied. Several months ago they failed to perform an urgent tyre replacement during a service (even though I authorised the work), leaving me with no choice but to drive it home. The tyre went flat and the dealership refused to speak to me. I was told at least four times that a manager would get back to me but this never happened. I made a formal complaint to Stratstone, both via their website and by email, and this had also been completely ignored by them. They are a disgrace to the Audi brand.
28 februari 2025
Antwoord van Stratstone - Audi Manchester
Hi Liam,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Good and helpful staff
24 maart 2025
Antwoord van Stratstone - Audi Manchester
Hi Shaun,
Thank you for your kind words!
We're glad you found our staff helpful.
Customer Services
They went above and beyond to make sure…
They went above and beyond to make sure my car was ready before I had to pick my children up from school due to booking centre not telling them I required a a car while my car was in for service and MOT
24 maart 2025
Antwoord van Stratstone - Audi Manchester
Hi Zo,
It is really nice to hear that the team went above and beyond to help you.
We strive to provide excellent customer service and will review our processes to ensure this doesn't happen again.
Customer Services
Welcoming Door and Service Reception Staff …
Welcoming Reception Staff and dealt with by pleasant, capable Service Receptionist. Annual Service plus MOT
done satisfactorily. My only quibble was the quality of the final "Valeting". Suggest they use clean water or change the sponges.
20 maart 2025
Antwoord van Stratstone - Audi Manchester
Hi,
We're glad you found the service reception team helpful and the annual service and MOT satisfactory.
We understand your concern about the valeting. We take all customer feedback seriously and will certainly look into this matte to improve services in the future.
Customer Services
Within my ownership I have had 2…
Within my ownership I have had 2 services and 1 mot at Audi Manchester
1st service took 2 visits for them to achieve.
2nd service to 3 visits for them to achieve.
MOT, after 4 days of holding my car they couldn’t do it. Took it elsewhere and it was done in 35mins.
Avoid!!!
21 maart 2025
Antwoord van Stratstone - Audi Manchester
Hi Joel,
We understand your frustration with the recent service experiences you've had.
We strive to provide efficient and reliable service to all our customers.
We appreciate you bringing these issues to our attention and we value your feedback and will use it to improve our service.
Customer Services
Professionalism from start to finish
12 maart 2025
Antwoord van Stratstone - Audi Manchester
Hi Mark,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Antwoord van Stratstone - Audi Manchester
Hi,
Thank you for the five stars.
Customer Services
Absolute shocking service from audi…
Absolute shocking service from audi never would i get another car or recommend them to anybody bought a car in October kept having problems with it they said they would book it and get it sorted everytime it comes to the day they would push it back and say the part hasn't come from Germany yet, Then once the engine management light came on they was straight onto it took the car off me for 2weeks apparently fixed it yet the problem is still there now one again they just keep pushing me away and blaming it on tyres now when it's nothing to do with my tyres
4 maart 2025
Review zonder uitnodiging
Antwoord van Stratstone - Audi Manchester
Hi Luke,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Perfect experience
From my arrival to the end of the day everyone was friendly and helpful.
Kieron in particular is professional and respectful and always there for me.
Thank you
19 februari 2025
Antwoord van Stratstone - Audi Manchester
Hi Liliana,
We are thrilled to hear about your positive experience.
It's wonderful to know that our team, especially Kieron, made your day enjoyable.
We strive to provide excellent service and appreciate your kind words.
Customer Services
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