I booked my car for its MOT using the on line book in only to be met by an overzealous receptionist telling me it didn’t work. Later received a call to say the car was just having a complimentary wash... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieBMW Chesterfield Eastside Park, Eastside Road, S41 9BH Chesterfield, GB
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Lees wat reviewers zeggen
Having recently purchased a BMW M240i xdrive from this dealer I can't fault the service I received from the sales team and in particular Kadie , from initial enquiry to such a pleasent and non pushy t... Toon meer
Bedrijf heeft geantwoord
Highly recommend Lewis Drury @BMW Stratstone Chesterfield. Fantastic service from initial email contact to driving away my new car today. Also Simon on the finance side - patient & re-assuring. Wel... Toon meer
Bedrijf heeft geantwoord
We traveled over an hour to buy a BMW 2i8 that we had come across online. It was definitely worth the trip! Kadie was a brilliant salesperson and made sure we were well looked after during our who... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Autokeuringsstation
- Autoproducent
- Autoreparatie en -onderhoud
- Olieverversingsservice
- Verkoper van tweedehands auto's
Geschreven door het bedrijf
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Geschreven door het bedrijf
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contactgegevens
BMW Chesterfield Eastside Park, Eastside Road, S41 9BH, Chesterfield, Verenigd Koninkrijk
- 01246 208681
3,5
Gemiddeld
301 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
Excellent service, quick and easy. Very happy with my new car and how it was prepared when I picked it up.
8 april 2022
Antwoord van Stratstone - BMW Chesterfield
Hi Jack,
Thank you very much for taking the time to leave us this positive review!
Have a great week!
Customer Services
Good customer care
Good customer care, the video they send about the vehicle condition is a real good touch
2 april 2022
Antwoord van Stratstone - BMW Chesterfield
Hi,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Every aspect of purchase fine
1 april 2022
Antwoord van Stratstone - BMW Chesterfield
Hi,
Thank you for your positive review.
Have a great day!
Customer Services
The staff are friendly and are always…
The staff are friendly and are always ready for me when I turn up for my Car Servicing. The Service / Repairs are always carried out while I am waiting. There is plenty of coffee and the car is always valeted when it is returned to me. Thank you again.
1 april 2022
Antwoord van Stratstone - BMW Chesterfield
Hi Philip,
We love receiving positive feedback and we appreciate your positive review of your recent visit to the BMW branch in Chesterfield.
We hope you'll consider us again in the future with your automotive needs!
Customer Services
Always a 5* experience with Martin and…
Always a 5* experience with Martin and Melissa at the Chesterfield showroom!! Love my new car and the whole buying process.
31 maart 2022
Review zonder uitnodiging
Antwoord van Stratstone - BMW Chesterfield
Hi Jack,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Great service
Great service! Didn’t have to walk around much to be seen to. Melissa Wain was really helpful even though we didn’t decide to buy in the end but was really nice to have someone patient - highly recommended
31 maart 2022
Review zonder uitnodiging
Antwoord van Stratstone - BMW Chesterfield
Hi Mrs Stacey,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Popped into store today to begin…
Popped into store today to begin exploring which car to go for next when my current finance is up, and was really pleased with the experience. Still undecided on which car to proceed with, but the service received reassured me that when I do it will most probably be smooth and stress free! Will be hitting you up again soon Mel, thank you!
31 maart 2022
Review zonder uitnodiging
Antwoord van Stratstone - BMW Chesterfield
Hi Emily,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Excellent customer service
I can not rate Hannah high enough! She was helpful, polite and really guided me in making the right choice. I appreciate how above & beyond she went.
30 maart 2022
Review zonder uitnodiging
Antwoord van Stratstone - BMW Chesterfield
Hi Flo,
Thank you for the review!
Your positive rating means a lot to us here at the BMW branch in Chesterfield.
Customer Services
Lovely experience
Lovely experience. Hannah was helpful and sorted everything quickly and efficiently. Thank you!
30 maart 2022
Review zonder uitnodiging
Antwoord van Stratstone - BMW Chesterfield
Hi Gina,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Your service personnel have to date…
Your service personnel have to date been very good. However on my recent visit, I felt the procedure was rushed and I was dealt with in dismissive attitude
29 maart 2022
Antwoord van Stratstone - BMW Chesterfield
Hi Nigel,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Customer Services
Friendly and hassle free
The overall experience was straight forward and hassle free. I drove up at my alloted time and was seen instantly by the service team. Within 15 minutes I had handed my keys over and was sat in a courtesy car ready to continue my day. I had a phone call to say the car was finished and ready to be picked up. Easy, hassle free and a very friendly team.
29 maart 2022
Antwoord van Stratstone - BMW Chesterfield
Hi Jacqueline,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
A good experience
Dean helped me from start to finish, no pressure, not pushy and very informative
28 maart 2022
Antwoord van Stratstone - BMW Chesterfield
Hi,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
We took our car for mot yesterday and…
We took our car for mot yesterday and received excellent care from Louise who kept us informed throughout, very polite and knowledgeable, a credit to the company, will certainly recommend stratstone at Chesterfield
24 maart 2022
Review zonder uitnodiging
Antwoord van Stratstone - BMW Chesterfield
Hi Ralph,
Thank you for the great feedback and recommendation.
We really appreciate it!
Have a great weekend,
Customer Services
Excellent service from these guys and…
Excellent service from these guys and Louise was first class and well informed in the service department 👍
24 maart 2022
Antwoord van Stratstone - BMW Chesterfield
Hi Mr Porthouse,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Fantastic service
Fantastic service, quickly dealt with my car and handed it over shiny and clean. Full marks.
24 maart 2022
Antwoord van Stratstone - BMW Chesterfield
Hi John,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Antwoord van Stratstone - BMW Chesterfield
Hello Harris,
If there is anything we can help with, please don't hesitate to contact us on servie.followup@pendragon.uk.com
Thank you,
Customer Services
Antwoord van Stratstone - BMW Chesterfield
Hi Ian,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Car inspected after service had additional faults.
I did a thorough inspection where my vehicle was parked at Stratone after being serviced, and noticed that there was a small dent on the driver's rear door, which was not there before, and also on checking the passenger seat, this still appears to remain as it was before, where the leather strip has not been fixed using the underlying retaining clip. Photographs of both these issues were sent to Statstone. The leather seat should be an easy fix, however the small dent should also be fairly straight forward to fix in their Body Shop, by pulling the dent out, using the right tools etc. Fingers crossed this can be done without any further charges.
Further update to advise that the vehicle was returned to Stratstone and all the faults were fixed, FOC. Thank you very much.
20 maart 2022
Antwoord van Stratstone - BMW Chesterfield
Hi Duncan,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
Very helpful and great service
19 maart 2022
Antwoord van Stratstone - BMW Chesterfield
Hi Paul,
Thank you for choosing the BMW branch in Chesterfield!
All the best!
Customer Services
Excellent dealership with excellent…
Excellent dealership with excellent customer service
18 maart 2022
Antwoord van Stratstone - BMW Chesterfield
Hi Amy,
Thanks for the fabulous review!
Kindest regards,
Customer Services
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