Stratstone - Land Rover Milton Keynes Reviews 

I wish to record my profound dissatisfaction with Jaguar Land Rover Milton Keynes following my experience concerning a Jaguar I‑Pace, which I purchased for my child.

Cell failures first manifested in November. I returned the vehicle for repair, and it was subsequently returned to me. However, the identical defects recurred, compelling me to return the vehicle once more in January. From that date, the branch retained possession of my car for a period of no less than four months.

The branch's conduct throughout this period has fallen below any acceptable standard. The diagnostic process was inexcusably protracted, and I was eventually informed that seven cells required replacement. Without seeking my knowledge or obtaining my explicit consent, the branch dispatched my vehicle to a Jaguar Land Rover storage centre. I was denied the opportunity to retrieve my personal belongings. The branch's assertion that they had removed all items was made without my presence or authorisation, which I find wholly unacceptable. When I formally requested that all defective cells be replaced, my request was refused outright.

Thereafter, Jaguar proposed to repurchase the vehicle at a derisory valuation. When I sought a fair and reasonable price, my request was summarily rejected. I wish to make it unequivocally clear that my objective was never to sell the vehicle, but rather to have it properly repaired. That objective has been entirely disregarded.

Communication from the branch was virtually non‑existent. I was compelled to initiate every update myself. Furthermore, I endured substantial delays in receiving payment owed to me. Despite the branch having retained my car for four months, I was forced to make daily telephone inquiries and escalate the matter to head office before any resolution was achieved. As a direct consequence of the branch's significant delays, I was obliged to rent a replacement vehicle for four months at considerable personal expense.

Following the initial cell replacement in November, the branch assured me that the cell mileage charge would be substantially reduced. My experience leads me to conclude that the repair was not executed competently, as mileage performance was materially and adversely affected.

This ordeal has resulted in significant financial loss and substantial inconvenience. I cannot, in good conscience, recommend the Jaguar I‑Pace to any prospective purchaser. Furthermore, I strongly and unequivocally advise all customers to avoid Jaguar Land Rover Milton Keynes without exception.

I am currently seeking legal advice and intend to escalate this matter to Trading Standards.

On behalf of Mr Amit Modi

Great company to deal with, they attend to your every need.

AVOID Stratstone Land Rover Milton Keynes AT ALL COSTS — unless you truly don’t value your peace of mind. This applies to both their sales and service teams.

In March 2024, I approached them with my own build specifications for a brand-new 2024 model. The car was meant to mark my birthday in May, but that experience was completely ruined. When the car arrived, it had the wrong specifications, something they themselves hadn’t even noticed until I pointed it out. After weeks of back-and-forth, they eventually sourced another vehicle in June 2024 with the correct specifications, but in a different colour. I felt I had no real choice but to accept it. On top of that, I was pressured into purchasing an £800 body care package, with assurances it would cover issues like bird droppings.

When I later tried to use this body care product after bird droppings damaged my car, I was told it was handled by a third party (Jewelultra). Upon contacting them, I was informed they no longer provided services for Stratstone Land Rover Milton Keynes. In effect, I paid £800 for a product I couldn’t even use.

In February 2026, I received a recall notice for a passenger airbag replacement and was asked to book the car in. I explained that I work weekdays and requested a weekend appointment. On 4th February 2026, they booked me in for Saturday 11th April 2026, with a courtesy car arranged, and collection scheduled for 18th April. I received email confirmation the same day. I even called on 10th April to reconfirm, and everything was assured.

However, when I arrived at 8:15am on 11th April after arranging childcare and adjusting personal commitments, including a birthday event I was told the required part was not available. No prior notice, no cancellation call, nothing despite my confirmation call the day before. The staff member I spoke to was dismissive, asked who I had spoken to previously, and casually mentioned she had been “planning to call me.” When exactly?

What made matters worse was the complete lack of professionalism and empathy staff were even laughing during the interaction. I asked to speak to a manager and was initially told none were available. As I was leaving, I noticed an office with staff inside, went in myself, and requested to speak to someone. A manager named Trinity eventually spoke with me but came across as patronising. She said she would investigate and call me back failed to do so as expected of them.

Overall, this dealership demonstrates a serious lack of professionalism, accountability, and basic customer respect. Avoid at all costs.

Booking and interaction at reception very good
Staff responsive & curteous.

disgusting customer service, send email the inbox is full for service advisor, service advisor literally unreachable on telephone or off. the other staff are unable to help. unable to provide diagnostic report even tho its paid (we don't give copy to customer) i just paid you over £1000 for diagnostic.... never again

My car was collected and returned by a very pleasant young man. What’s not to like

So grateful for superb customer service from Billy in the sales team, - very knowledgeable and not at all pushy, he worked hard to make sure I got the right car and a good deal.
Many thanks Billy!

Ash was very helpful in what was a stressful situation. I am very grateful for the car being turned around at such short notice. Thank you

The service of my Jaguar at Stratstone is always excellent and on completion the car looked as good as new. The follow-up video was highly reassuring.

you tell me I'm not a mechanic
I have contacted the finance and told them I’m rejecting the car under the consumers credit act

the service and the staff was fantastic

Extremely disappointing experience with Stratstone BMW Milton Keynes.

After purchasing a BMW X6, I was told an issue on the car (which existed at the point of sale) would be inspected and potentially repaired. I was then made to drive all the way from Birmingham to Milton Keynes purely for an “inspection” — despite the damage already being present when I bought the vehicle.

After wasting time, fuel, and effort travelling back and forth, they later refused to compensate anything and hid behind “policy”, even though the issue was known from the start. I genuinely felt treated like a fool for trusting their word.

To make matters worse, Tony Parla (Senior Retail Manager) was rude, dismissive, and completely lacking in customer care. For a premium brand like BMW, the service was shockingly poor and unprofessional.

If you’re not local, think very carefully before buying from this dealership. Once the sale is done, support and goodwill disappear very quickly.

I expected far better from BMW — unfortunately, this dealership does not reflect the brand.

I’ve had a few cars from the JLR range and most of the approved dealerships I’ve dealt with have been really awful. We bought a used car from Stratstone Milton Keynes last May and the whole buying process was simple and efficient and Craig the sales rep was brilliant despite lots of annoying questions on my part.
When we bought the car there was a small defect in the paintwork on the bonnet which Craig pointed out and arranged to get the bonnet resprayed. Whilst the bonnet was being sprayed they noticed a small oil leak which was all fixed under warranty. We also noticed a very quiet whine which was hardly audible but Stratstones were happy to investigate and have rectified.
I can’t praise them enough and are in a different league from all the other JLR dealerships I’ve used.

I was kept up to date with the progress and the vehicle was washed and cleaned and ready to pick up as time given

Staff knowledge and helpfulness was evident in my email and telephone exchanges with the company during a difficult December/January holiday period. I was kept fully informed on the fault diagnosis and repair options for my vehicle throughout.

Bought used F-Pace for their full price but front tyres almost exactly 3mm tread ; poor valeting and delivered with almost empty on fuel. Not a great experience - what i would expect from a car supermarket not a Jaguar dealer.