Stratstone - Land Rover Milton Keynes Reviews 

Complicated issue but the service desk was very attentive, kept me informed with all that was happening. Particular thanks to Maisy.

Shockingly bad service, bullying behaviour, zero accountability!

I took my 2024 Range Rover Velar here for a minor paint defect. Instead of fixing it, Land Rover Milton Keynes repeatedly sent the car to a third-party bodyshop (Castle Coachworks), after which the vehicle came back worse every time, with paint mismatch, poor finish, damaged panels, damaged bonnet insulation, broken clips, and new cosmetic damage that was not there before. In addition, new damage to a door was present that had not been there before, an issue I notice is referenced frequently in other customer reviews.

Despite clear photographic evidence, the staff refused to take responsibility and deflected responsibility by stating it was a “third-party repairer.” Communication was dismissive and hostile, and I was repeatedly pressured to accept the car in an unacceptable condition. When I escalated the issue, management became confrontational and even suggested legal action against me for “wasting their time.” This felt like intimidation rather than customer service.

The situation became so bad that Lookers Chelmsford Land Rover, the selling dealer, repurchased the vehicle after losing confidence in Milton Keynes and the ongoing damage being caused. Chelmsford handled it professionally and covered everything. Land Rover Milton Keynes refused to acknowledge fault or offer any meaningful resolution!

Customers should also be aware that Land Rover Milton Keynes is NOT subscribed to The Motor Ombudsman, meaning there is no independent dispute resolution if things go wrong.

Based on my experience, this dealership shows a complete lack of ownership, professionalism, and basic respect for customers. I would strongly advise avoiding them.

Overall, the experience exposed unprofessional and aggressive staff behaviour, poor workmanship, and a standard of service that customers should avoid at all costs!

PS, I have noticed a recurring pattern where critical reviews are quickly followed by isolated five-star reviews, which raises questions about credibility.

Communicate with customers, call them back, email them back

Wish I had read the reviews before going to Milton Keynes Land Rover, everything people are saying in their reviews is absolutely true. We had the misfortune of my husband's car being taken to them and I can report the following:

1. Will they damage your car: YES
2. Wil they fob you off: YES
3. Will they bully you into taking your car away as is with issues: YES
4. Will they eventually imply/threaten you to keep quite: YES
5. Are the service staff aggressive, rude and abrupt: YES
6. Will they take any responsibility: ABSOLUTE NO
7. Are they signed up to the Motoring Ombudsman: No

Milton Keynes Land Rover **AVOID**

PS, Stratstone/land rover, don't bother asking to be contacted if you are not going to do anything about it!

Land Rover Milton Keynes, are awful, absolute waste of time, money and energy dealing with them. Will not accept liability for anything and don’t want to listen to you at all, will fob you off and will push you to accept substandard work.I’m not sure they realise that they are running a dealership and seem to be content with the place being empty.

You are an inconvenience after the initial pitch and sale, so be prepared for it, the service department will hand you the car back but check for defects, once you drive away its your problem not theirs!

What a joke of a garage, absolutely useless and will return your car damaged, and then will claim it was already there! Will take no responsibility whatsoever ever, ruined a brand new car. Will never buy from them or take a car for servicing there. The reviews on here are very true of the aggression and rudeness of staff and bullying, like it's nothing!!!

**BE WARNED STAY AWAY**

I am not sure if the recent positive review was written before the person handed over their hard earned money or if it was simply not genuine. What I can confirm is that Milton Keynes Land Rover has been the worst garage I have ever dealt with. The service team were rude, dismissive, and matched exactly what many of the other negative reviews have described. I even discovered that someone had been eating their lunch in my car.

Their approach is to fob customers off at every opportunity. Another reviewer mentioned that this garage is no longer signed up to the OMBUDSMAN. After my experience, that does not surprise me. If they were held to proper standards, they would struggle to stay in business.

My car came back smelling awful, and I suspect it also suffered additional damage while with them. Unfortunately, without proof, I have been forced to accept it.

Avoid this garage. It is simply not worth the stress, and it does a complete disservice to the Land Rover brand.

Thieves. Quoted almost £1300 for rear pads and discs. Their own online price was £800, got them done using OEM part for less than £500.
Also told me my rear tyres were an amber rating”replace very soon” rating…….with almost 5mm of tread left.
Last time I use Stratstone!

My experience with Jaguar Land Rover Milton Keynes has been nothing short of shocking. I left genuinely stunned at how poorly I was treated and how dismissive the staff were throughout the entire process. The attitude I encountered was abrupt, confrontational and completely lacking in basic customer care. In all my years dealing with garages, I have never come across anything quite like it.

From the moment I raised concerns with the service team about my vehicle, I felt pushed aside, spoken over and treated as if I was an inconvenience rather than a paying customer. The tone, the unwillingness to listen and the complete lack of professionalism turned every interaction into an exhausting ordeal. It was clear that customer experience is not even remotely a priority here.

The garage itself is in absolute disarray. The repair standards I witnessed were far below acceptable, especially for a brand that claims to stand for quality. Issues were ignored, workmanship felt careless, and any attempt to question or escalate concerns was met with resistance rather than support. There is a reason this dealership is NO LONGER SIGNED UP TO THE MOTORING OMBUDSMAN, and after my experience, that comes as no surprise.

Any sense of accountability doesn't not exist at this brach. You are left chasing answers, being passed around, and repeatedly told that nothing is their responsibility. It is one of the most stressful and infuriating service experiences I have ever had with any company.

If you value your time, your money, your sanity, or your vehicle, avoid Jaguar Land Rover Milton Keynes entirely. You will get far better treatment, honesty and workmanship from a local independent garage or a trainee from the local collage. This place has been the single worst dealership I have ever dealt with. Consider this a serious warning.

Read the recent and previous reviews.

Ps Northampton Land Rover are the place to go, thats where I will be going from now on.

Easy to book, easy to find and good welcome

They scratched our car and still have not fixed it.

Ensure cars are tested after a repair before returning to customer. Check signed returned psoerwork on raf cars. Offer a solution for bad experience by going over and above an error(car still faulty after repair) verbally follow up for a review

Very efficient and helpful in nice surroundings

From moment the reminder came up booked in within a week , left vehicle and was told 6 hours , got call to say completed , very helpful and professional

Stratstones Jaguar/Land Rover, Milton Keynes are an extremely helpful & efficient team regards diagnosing issues and resolving them swiftly.

Faulty car the day after collection, driven for a week without being fixed or any urgency show. Lack of seriousness shown to end user customer experience. Very poor.

My car went in for its first service. There was an item to check as the sensors at the front seem to be on steroids! They did not call me to advise they were keeping the car overnight. The communication was poor. They did not call be back as promised with regards to an outstanding sales query. You email them and due to staff leaving the emails remain unanswered. Overall not at all impressed.

Customer service was excellent however not keeping a stock of basic of Jaguar parts meant a delay of several days before I got the car back.