Had a totally amazing customer experience! Joe Mitchell was my service advisor and looked after me very well. My car was booked in to investigate a fault light / warning message… At the... Toon meer
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Lees wat reviewers zeggen
Although only had my Porsche Macan a week the service I have received is 10/10. From the reception team to Joseph in Sales and Ben for my masterclass today! Let's hope this continues with aftersale... Toon meer
Bedrijf heeft geantwoord
Booked in and was reminded of date and time. Greeted with a smile explained how long etc asked if require a coffee , tea or cold drink in fridge. Given a Uber credit to go into town if you wish too... Toon meer
Bedrijf heeft geantwoord
Hugely expensive repairs outside of the warranty apparently. Lack of spares available meaning the car was with them for far longer than planned. Car returned with a fault that wasn't there before. The... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Autokeuringsstation
- Autoproducent
- Autoreparatie en -onderhoud
- Olieverversingsservice
- Verkoper van tweedehands auto's
Geschreven door het bedrijf
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Geschreven door het bedrijf
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contactgegevens
Auto Way, Ipswich Road, CO49HA, Colchester, Verenigd Koninkrijk
- 01206 598 209
4,5
Uitstekend
169 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great communications
Jo kept us posted throughout. Spare parts had to be ordered and fitted between service and MOT. Very good workmanship on the car too.
11 december 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hello, David
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Porsche Centre Colchester Customer Services
Great service, Joe
Joe provided a very smooth and streamlined experience. He handled my car trough a mandatory recall and trough the process he made me feel like I was one of their regular customers which is great to see. Thank you.
3 december 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Porsche Centre Colchester Customer Services
Antwoord van Stratstone - Porsche Centre Colchester
Hello Michael,
Thank you for taking the time to rate the experience you have had with Porsche Centre Colchester. Please accept our sincere apologies if our service did not meet your needs, and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Customer Services
Great service from Porsche Colchester
Great service from Porsche Colchester, from taking my booking and keeping me updated, both Josie and Michaela were excellent. Not our nearest Porsche Dealer, but worth the extra journey.
12 november 2025
Review zonder uitnodiging
Antwoord van Stratstone - Porsche Centre Colchester
Hello, Laura
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Porsche Centre Colchester Customer Services
Excellent communications prior to…
Excellent communications prior to attending my appointment, very welcoming staff and great facilities which allowed me to work from the showroom whilst my car was being worked on. Joe dealt with me personally and made sure i had everything I needed on my visit, he even allowed me to use a private office to work from and offered breakfast!
Totally 10/10 for Porsche Colchester.
6 november 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Porsche Centre Colchester Customer Services
Antwoord van Stratstone - Porsche Centre Colchester
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Colchester Customer Services
Antwoord van Stratstone - Porsche Centre Colchester
Hi Antony,
We are so happy to hear that you found our service efficient and our staff helpful, and that you appreciated the courtesy car.
Customer Services
Great Dealership
The experience with Porsche Colchester is always second to none - staff couldn't be more helpful. Shame I can't say the same about my car - but my awkward and lengthy repair was dealt with kindly and professionally, with staff going the extra mile to help where they could do.
10 oktober 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hello Andy,
We appreciate your positive feedback regarding our team's dedication.
We are glad that our staff provided helpful and professional service during your car's repair, and we thank you for acknowledging their efforts.
Customer Services
First Class Service
Great communication, accommodated my work schedule and timings, polite, great coffee. Porsche for the win. 🏆
27 oktober 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi,
We're happy to hear that you had a great experience!
We appreciate your positive feedback regarding our communication, flexibility, and service.
Thank you!
Customer Services
If I could leave 0 stars I would
If I could leave 0 stars I would. My car was recalled I didn’t want to have to take car in but obviously had to. Left my pride and joy in immaculate condition. It’s pristine. The health check they did when took in proved that. They had it for 4 days. Imagine my disbelief when got home to see they had damaged wheel. Passenger side didn’t see when picked up there was no hand over. They completely kerbed it over half the wheel rim damaged - one of their staff, in driving it back and forward from sales centre to workshop and test driving it after did recall work have damaged wheel. No one should leave a car at any garage and get it damaged. Let alone Porsche. Someone in the staff has done this. Avoid at all costs.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Stratstone - Porsche Centre Colchester
Hi Kelly-Anne,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Antwoord van Stratstone - Porsche Centre Colchester
Hi Barry,
We appreciate you sharing your experience with us, and we are so glad you were satisfied with our top service and friendly staff.
Customer Services
Unresolved Issues with Used Car Purchase
I continue to experience ongoing issues with this dealership. The used car sales team has failed to respond to my concerns regarding the apparent misrepresentation of the service agreement provided at the time of purchase. In addition, there was a clear misalignment with the Porsche warranty when I bought the vehicle. Overall, my experience has been one of consistent unreliability and poor communication, which is deeply disappointing given the brand’s reputation.
10 oktober 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Well
Well, customer contact was very good, as you were clearly under pressure to get the work done timely, due to staffing, but customer service did everything everything possible to keep me updated of progress.
10 augustus 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi Andrew,
We appreciate you taking the time to leave us a review.
We're happy to hear that you were kept informed of our progress, and we did everything we could to complete the work promptly.
Customer Services
Antwoord van Stratstone - Porsche Centre Colchester
Hi Anthony,
We appreciate your positive feedback and are so glad you had a great experience with our service from beginning to end.
Customer Services
Very disappointed
I decided, probably too quickly to purchase a Porsche at the dealership leaving them a £3000 deposit within 5 minutes of them asking for one, following a change of mind I am still waiting (03/10/2025 )for my refundable deposit and have been told it will take 10 working days to return my money without any prior notice of these conditions. I Will never give them my business in future.
22 september 2025
Review zonder uitnodiging
Antwoord van Stratstone - Porsche Centre Colchester
Hi Stephen,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
My best experience by far at Porsche Colchester
Communication was excellent, I was kept informed of the progress of the car through the workshop.
I was informed of any additional work needed with no pressure to have this done so I could have a think and make an informed decision.
A big Thank you to Heather and Mikayla.
Excellent health check video
16 september 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hello,
We're happy to hear that you were well-informed about your car's progress and appreciated the health check video.
We appreciate your acknowledgment of Heather and Mikayla's approach to additional work.
Thank you for your feedback!
Customer Services
I received a polite and friendly…
I received a polite and friendly welcome at reception and was offered a drink. I waited until Micheala met me and checked my car in. A quick look underneath my car on the lift and I was soon despatched in a courtesy car. I recieved a call three days later to say that my car was ready for collection. Great service from professional and friendly staff.
15 september 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hello Geoff,
We're happy you received a friendly welcome and prompt service.
It's great to hear that you were well taken care of and that Michaela provided professional service.
Thank you for your positive feedback.
Customer Services
Great customer service
Great customer service. Rebecca kept me informed of progress, even having said I was in no great rush to have the car back, and to fit it in. A few items needed sorting. She had the information required with prices too when she telephoned me, thus allowing me to make a decision without lots of consideration. Thanks too, to Ian, who collected the car initially, then returned it very early a few days later, due to my busy day and being out of home from 8.45am. I really appreciate it. Thanks all, Neil
12 september 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hello Neil,
We appreciate you taking the time to leave us this positive feedback.
We're happy to hear that you received great customer service and that you were well-informed of the progress by Ian.
We're glad the vehicle collection and return worked well for you.
Customer Services
Porsche Colchester Excellent Service
Heather and the team were amazing. A speedy and professional check-in with a curtesy car waiting ready to go. Communication through out the day including the time for collection was excellent and the check out was seamless. A fantastic overall experience of Porsche Colchester, Excellent work.
29 augustus 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hello Peter,
We're happy to hear that you had such a fantastic overall experience.
It's great to know that you found the check-in speedy and the communication excellent.
We appreciate your positive feedback about Heather and the team.
Customer Services
good customer service
28 augustus 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi Paul,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
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