Had a totally amazing customer experience! Joe Mitchell was my service advisor and looked after me very well. My car was booked in to investigate a fault light / warning message… At the... Toon meer
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Lees wat reviewers zeggen
Although only had my Porsche Macan a week the service I have received is 10/10. From the reception team to Joseph in Sales and Ben for my masterclass today! Let's hope this continues with aftersale... Toon meer
Bedrijf heeft geantwoord
Booked in and was reminded of date and time. Greeted with a smile explained how long etc asked if require a coffee , tea or cold drink in fridge. Given a Uber credit to go into town if you wish too... Toon meer
Bedrijf heeft geantwoord
Hugely expensive repairs outside of the warranty apparently. Lack of spares available meaning the car was with them for far longer than planned. Car returned with a fault that wasn't there before. The... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Autokeuringsstation
- Autoproducent
- Autoreparatie en -onderhoud
- Olieverversingsservice
- Verkoper van tweedehands auto's
Geschreven door het bedrijf
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Geschreven door het bedrijf
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contactgegevens
Auto Way, Ipswich Road, CO49HA, Colchester, Verenigd Koninkrijk
- 01206 598 209
4,5
Uitstekend
169 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Porsche Colchester - A great experience.
Porsche Colchester is a great experience. The whole team are a pleasure to deal with. Great communication and exemplary service. I can't recommend them highly enough.
17 augustus 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi Max,
We appreciate you taking the time to leave us such a fantastic review.
We are so glad to hear that the team provided great communication and service.
Customer Services
really happy with the service provided.
14 augustus 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hello Keiren,
We appreciate you taking the time to leave us this fantastic review.
Customer Services
Very slow to book in for servicing
Very slow to book in for servicing, having to book several months in advance.
13 augustus 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi,
We appreciate your feedback and apologise for the long wait times you experienced when booking your service.
We'll review our scheduling process.
Customer Services
Antwoord van Stratstone - Porsche Centre Colchester
Hi Robert,
Thanks for the great rating!
We are always happy to help.
Customer Services
Could be better
Service Advisor was exceptionally porfoessional, polite and knowledgeable.
Reception and show room personnel were pleasant to deal with.
Service it self far from opc standards with lot of delays
24 juli 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi,
We appreciate your positive comments regarding our advisor and personnel.
We regret delays impacted your service experience and will address this to improve our standards.
Thank you,
Customer Services
Antwoord van Stratstone - Porsche Centre Colchester
Hi Maxine,
We are happy to hear that you received good service from our friendly staff.
Customer Services
Very friendly and helpful service
Very friendly and helpful service - the car service was completed before I expected it to eb which was very helpful
8 juli 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi Roger,
We're so glad to hear you found our service friendly and helpful.
We appreciate your feedback that the car service was completed ahead of schedule.
Customer Services
I was disappointed that my car didn’t…
I was disappointed that my car didn’t receive the standard complimentary wash that’s usually included with the service. I had booked well in advance, and the car was dropped off early and finished by 2 PM, so there was plenty of time for it to be done. As this was my first experience using Porsche’s service, it was a letdown and not the level of service I expected.
6 augustus 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hello Lorna,
We regret that the complimentary car wash was missed during your first service visit.
We appreciate you bringing this to our attention, especially as the car was ready in good time.
We'll review our processes to ensure a consistent experience for every client.
Customer Services
Antwoord van Stratstone - Porsche Centre Colchester
Hello Ben,
Thank you for the five stars.
Customer Services
Hospital and friendly
24 juli 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi Kim,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
Mikayla was polite
Mikayla was polite, respectful, courteous and very efficient. All the other team members were friendly and made a special fuss over my 3 year old son. Special mention also to Jack for making my little boy fall even more in love with the Porsche brand.
28 juli 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi Bernard,
We're happy to hear that you had a wonderful experience!
We appreciate your kind words regarding Mikayla and Jack's efficiency and friendliness.
It's great to know your son enjoyed his time with us and developed an even greater appreciation for the brand.
Customer Services
The team were so helpful over warranty…
The team were so helpful over warranty renewal. My experience with Colchester was totally different to my previous experience with Leicester. Colchester Stratstone now my main dealer!
21 juli 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi Mark,
We're happy to hear that our team provided helpful warranty renewal assistance.
We appreciate your feedback and are so glad your experience with us was positive.
Thank you!
Customer Services
Slow Service, but excellent staff
A rather disappointing 7 week lead time to carry out much needed warranty repairs to my 911 was frustrating to say the least, however the saving grace was the very professional assistance of Mikayla in the service department - who was very helpful, responsive and did everything she possibly could to assist me.
1 juli 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hello Mr Hardman,
We regret the extended wait for your warranty repairs.
We appreciate your positive feedback regarding the helpful and responsive assistance you received from Mikayla in the service department.
Thank you for taking the time to share your experience with us.
Customer Services
No record of booking, no followup
No record of booking, expensive work carried out that did not resolve the issue, and after reporting this, there has been no follow up. Just assumed I was not interested.
30 juni 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi Lee,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Great Servive
The staff were took a long time with me sorting out my connect problem and setting up my car
2 juli 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi,
We appreciate your positive feedback and are so glad we could assist you with your connection problem and car setup, even if it took a while.
Customer Services
Antwoord van Stratstone - Porsche Centre Colchester
Hi Mark,
We appreciate your feedback and are so glad to hear that our reception and service teams made you feel welcome and well-cared for.
Customer Services
Service team were very professional.
Service team were very professional as were the collection anddelivery drivers. Service work was completed ahead of promised date.
16 juni 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi Raymond,
We're happy to hear that the service team and drivers were professional, and that the work was completed promptly.
We appreciate your feedback.
Customer Services
as before
as before. Heather Morris was pleasant, efficient and punctual. What more can one expect?
26 juni 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi Gert,
We appreciate your positive feedback!
We're happy to hear that you found Heather to be pleasant, efficient, and punctual.
Customer Services
Avoid plenty of other dealers where…
Avoid plenty of other dealers where your money can be spent who care for the customers and know how to work on your cars unlike this dealership very poor service
6 juni 2025
Review zonder uitnodiging
Antwoord van Stratstone - Porsche Centre Colchester
Hi Mark,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Took 6 weeks to repair and didn’t even…
Took 6 weeks to repair and didn’t even charge the car so could barely get home
17 juni 2025
Antwoord van Stratstone - Porsche Centre Colchester
Hi Ryan,
We regret your repair took so long, and the car wasn't charged.
We'll look into how we can improve our service.
Thanks for your feedback.
Customer Services
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